How to Fix Samsung Galaxy Google Play Store Crashing

If your Samsung Galaxy experiences frequent crashes of the Google Play Store, this guide will help you diagnose and resolve the issue. The following methods provide step-by-step instructions to restore smooth functionality to your Google Play Store.

1. Clear Cache and Data of Google Play Store

Clearing the cache and data can remove corrupted files causing the app to crash.

Open Settings: Go to your device’s Settings and select Apps.
Locate Google Play Store: Scroll down and tap on Google Play Store.
Access Storage Options: Tap Storage.
Clear Cache and Data: Tap Clear Cache and then Clear Data (or Clear Storage).
Restart the App: Open the Google Play Store to check if the issue is resolved.

2. Update Google Play Store and Google Play Services

Ensuring both apps are updated can fix compatibility issues that cause crashing.

Launch the Play Store: Open the Google Play Store app.
Check for Updates: Tap your profile icon, then Manage apps & device and update available apps.
Update Google Play Services: Go to Settings > Apps > Google Play Services and tap Update if available, or check its version online.
Restart Your Device: Reboot your phone to apply any new updates and test the Play Store.

3. Check Date and Time Settings

Correct date and time settings ensure proper functioning of the Google Play Store.

Open Settings: Go to Settings > General Management.
Select Date and Time: Tap on Date and Time.
Enable Automatic Settings: Turn on Automatic date and time and Automatic time zone.
Restart the App: Open the Play Store again to see if the crashing has stopped.

4. Clear Cache of Google Play Services

Clearing the cache for Google Play Services can help resolve underlying issues affecting the Play Store.

Open Settings: Navigate to Settings > Apps on your device.
Find Google Play Services: Tap on Google Play Services from the list of apps.
Access Storage Options: Tap Storage.
Clear Cache: Tap Clear Cache and wait for the process to complete.
Restart Your Device: Restart your phone and check the Play Store.

5. Remove and Re-add Your Google Account

Refreshing your Google account can re-establish a proper connection with the Play Store.

Open Settings: Go to Settings > Accounts.
Select Your Google Account: Tap on your Google account and choose Remove account.
Restart Your Device: Reboot your Samsung Galaxy.
Re-add the Account: Return to Settings > Accounts > Add account > Google and follow the prompts to sign in.
Test the Play Store: Open the Google Play Store to verify if the issue is resolved.

6. Uninstall Play Store Updates

Rolling back to an earlier version of the Play Store can eliminate issues caused by recent updates.

Open Settings: Navigate to Settings > Apps.
Select Google Play Store: Tap on Google Play Store from the list.
Access the Menu: Tap the three-dot menu in the top right corner.
Uninstall Updates: Select Uninstall updates and confirm the action.
Launch the App: Open the Play Store, which will automatically update to a stable version, and check for stability.

7. Check Device Storage and Free Up Space

Ensuring sufficient storage can prevent the Play Store from crashing due to lack of resources.

Open Settings: Go to Settings > Storage.
Review Available Space: Check how much storage is free on your device.
Delete Unnecessary Files: Remove unused apps, photos, or other files to free up space.
Restart Your Device: Restart your Samsung Galaxy.
Test the Play Store: Open the Google Play Store to see if it functions normally.

8. Reset App Preferences

Resetting app preferences can fix misconfigurations that might be causing the Play Store to crash.

Open Settings: Navigate to Settings > Apps.
Access the Menu: Tap the three-dot menu in the top right corner.
Reset Preferences: Select Reset app preferences and confirm the action.
Restart Your Device: Reboot your phone to apply the changes.
Launch the Play Store: Open the Google Play Store to check if the issue persists.

9. Update Device Software

Updating your device’s software can resolve underlying compatibility issues with the Play Store.

Open Settings: Go to Settings > Software Update.
Check for Updates: Tap Download and Install to see if a new software update is available.
Install the Update: Follow the on-screen instructions to update your device.
Restart Your Device: Reboot your Samsung Galaxy after the update completes.
Test the Play Store: Open the Google Play Store to verify if it operates smoothly.