How To Fix Samsung Galaxy A6 Screen Only Works When It Is Pressed

The #Samsung #Galaxy #A6 which was released last year is one of the newest members of the A series of devices. This device uses an Aluminum back with a 5.6 inch Super AMOLED display on the front. It uses a 16MP camera on the front and back while under the hood is an Exynos 7870 octa core processor which is paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy A6 screen only works when it is pressed issue.

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How To Fix Samsung Galaxy A6 Screen Only Works When It Is Pressed

Problem: I dropped my phone and the screen cracked but it wasn’t damaged much, It has worked fine for months, until one day the while walking out in the hot sun I took out my phone to check the time, my screen turned yellow. It glitches back go normal after a while, Now my phone screen will only turn back to normal when I press down on the cracked corner of the phone. I have figured out that the screen stays normal after placing something underneath the screen in the corner where the screen plastic part under the glass is visible.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version.If an update is available then I suggest that you download and install it first.

It’s very likely that this issue is already caused by a faulty display assembly since it is cracked. You will need to have this display replaced at a service center to fix this problem. You can however check if the problem is caused by a software glitch by following the troubleshooting steps listed below.

Perform a soft reset

This is usually done when the phone is frozen or when it does not turn on or off.

• Press and hold the Power and Volume down buttons for 12 seconds.
• Use the Volume down button to scroll to the Power Down option.
• Press the Home key to select.

Check if the phone can start normally.

Start the phone in Safe Mode

Sometimes an app you recently downloaded can cause this problem. To check if this is the case then you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

• Turn the phone off.
• Press and hold the Power key.
• When Samsung appears on the screen, release the Power key.
• Immediately after releasing the Power key, press and hold the Volume down key.
• Continue to hold the Volume down key until the device finishes restarting.
• Release the Volume down key when you see Safe Mode on the device.
• Uninstall apps that are causing a problem.

Check if the issue still occurs.

Wipe the cache partition of the Galaxy A6

There are instances when the temporary system data of the phone gets corrupted. When this happens your device might have a problem booting. To check if this is what’s happening right now you should try wiping the cache partition of the phone.

• Switch OFF your phone using the Power button.
• Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
• After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
• Once in Android Recovery, press “Volume down” repeatedly to highlight “wipe cache partition”
• Press “Power” to select the highlighted option
• After the process is done, ensure “Reboot system now” and press “Power”

Check if the issue still occurs.

Factory reset the Galaxy A6 using the hardware keys

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Take note that your phone data will be deleted in the process. So make sure to create a backup copy first.

• Turn OFF your phone using the Power button.
• Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
• After the Samsung Logo, an Android Logo screen will appear, now tap on the screen.
• Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
• Press Power button to select and start the master reset.
• When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to restart the device.

Do not install any apps in your phone. Try to check first if the problem still occurs.

In case the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.