Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Nokia7.1 fix the issues that they are experiencing with their phone. This in excellent mid range model that has several outstanding features. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Nokia 7.1 stuck in boot logo after Android Pie update issue.
If you own a Nokia 7.1 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Nokia 7.1 Stuck In Boot Logo After Android Pie Update
Problem: Hello, Im emailing you because i just received the Android 9 for my nokia 7.1 update via the official way: via my settings and update. After the installation my phone got stuck at boot up. I see the nokia logo and it ends there. Soft-reboot won’t work and recovery mode is also not accessible. I searched the internet but did not find a solution. While i was trying to access the recovery I, once, got a logo of a android lying on its back with an open belly and a orange triangle above it. Is there a chance to fix this? Regards.
Solution: What we will be doing first is to check if the problem is caused by a software glitch. Make sure that phone has a full battery charge and remove its microSD card ( if one is installed) before proceeding with the troubleshooting steps listed below.
Perform a Soft Reset
A soft reset will refresh your phone software. This will usually fix any issues caused by a minor software glitch. This is performed by pressing the volume up key and the power button simultaneously for about 15 seconds (or until phone vibrates). Your phone should then restart momentarily. This is a safe and quick way to reboot your device without losing or erasing any data.
Try to check if the issue still occurs.
Check if you can start the phone in Safe Mode
Safe Mode is where you can check if a downloaded app is causing this problem as only the pre-installed apps are allowed to run in this mode.
To start the phone in this mode just follow the following steps.
- When the phone is turned on press the Power key for a short while.
- Then from the menu which shows up select “Power off” and tap until “Restart in safe mode” appears.
- Tap “OK” and wait for a few moments.
- When the home screen shows up the phone will be in Safe mode.
If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition
There are instances when corrupt temporary data stored in the phone can cause this problem. To eliminate this possibility you will have to wipe the cache partition of the device.
- Turn off the phone by pressing the Power button for a couple of seconds.
- Start holding Volume Up + Power keys for a short while.
- Connect your phone to a charger. Use the Micro USB Cable to accomplish that.
- Let go of both keys as soon as the Android Recovery Mode pops up
- Navigate by using Volume keys to the Wipe Cache Partition option then use the power button to select.
- Restart the phone
Check if the issue still occurs.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. Take note that this will erase your phone data so make sure to have a backup copy before proceeding.
- Turn off the phone by pressing the Power button for a couple of seconds.
- Start holding Volume Up + Power keys for a short while.
- Connect your phone to a charger. Use the Micro USB Cable to accomplish that.
- Let go of both keys as soon as the Android Recovery Mode pops up
- In this menu choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to confirm it.
- After that use Volume keys to select “Yes–delete all user data” and press the Power button once.
- When Recovery Mode appears again choose “reboot system now” with the Power key.
Do not install any apps yet once the phone has rebooted. Try to check first if the issue still occurs. If it does then you will need to bring the phone to a service center and have it checked.
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