The #Nokia7.1 is a mid range Android smartphone released last October which takes advantage of the Android One system. This means that the phone is running on an unmodified version of Android Oreo and will be getting timely updates for the next years to come. This phone sports a 5.84 inch IPS LCD display at a resolution of 1080 x 2280 pixels and with a 19:9 ratio. Under the hood is a Snapdragon 636 processor with 4GB of RAM allowing the phone to run any app smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Nokia 7.1 is not charging issue.
If you own a Nokia 7.1 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Nokia 7.1 Is Not Charging
Problem: Hi all, I have problem with my Nokia 7.1 . I have put it on charger as every day, all was working fine as I always check if my phone is on fast charging and it shows 1h 49m till fully charged. When I took it off charger it shows that I have only 10% of battery so I took charging cable with me to work and try to plug it into USB in computer. No show of charging symbol and battery started going down. I thought that USB in my computer could be blocked by IT so I turned on saver mode and left my phone like that. It switched off itself after some time and from that moment is dead. I have tried to charge it with several original and not original cables, I bought powerbank. Nothing works. Powerbank only shows green light when I put my phone on it, but ODIN mode can not be started. Tried to hold all combination for 10s, 30s even for a minute, nothing. I have ordered new battery so will try to change it. I also went to service center to ask them what can I do as my phone is only a month old. They said, because I drop it about month ago and back cover is a bit cracked, they will charge me £500 for repair. I can buy for £400 new phone. Any ideas? Thank you for any suggestions.
Solution: There are several factors that can cause the phone not to charge. We will be eliminating each of these factors so as to pinpoint the exact cause of the problem.
Clean the charging port of the phone
The first thing you will want to do in this case is to make sure that the charging port of the phone is free from any dirt or debris. Use a can of compressed air to clean the port.
Try using a different charging cord
The charging cord that usually comes with your phone can get damaged easily especially if it is constantly coiled or bent. To eliminate the possibility of the problem being caused by a faulty charging cord you should try using a new one.
Try using a different wall charger
Another factor that can cause this problem is a faulty charger. Try using a new wall charger then check if the issue still occurs.
Try charging the phone from a computer USB port
There are cases when one of the pins of the charging port gets damaged. When the pin responsible for fast charging using a wall charger gets damaged you will only be able to charge the phone from a USB port. To check if this is what’s causing the problem check if you can charge the phone from a computer USB port. If the phone charges then you will need to have the charging port of the phone checked and possibly replaced at service center.
Perform a factory reset in recovery mode
Sometimes this problem can be caused by a software glitch. The best way to check if this is what’s causing the problem is to do a factory reset. Take note that you will lose your phone data once you perform the reset.
- Turn off the phone and connect it to a PC or a charger
- Wait until the battery sign appears
- Hold the Power + Volume Up buttons until the phone vibrates
- Release the Power button, but keep holding Volume Up until an Android robot appears
- When the Android robot appears, press (and hold) the Power button and just click Volume Up
- The phone should be in recovery mode
- Choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to confirm it.
- After that use Volume keys to select “Yes–delete all user data” and press the Power button once.
- When Recovery Mode appears again choose “reboot system now” with the Power key.
In case the issue still persists after performing the steps listed above then this is most likely caused by a faulty hardware component already. The best thing to do right now is to bring the phone to a service center and have it checked.