The Moto G7 Power is a budget Android smartphone model whose main feature is its long battery life. This is a good choice for consumers who don’t want to worry about the battery life of their mobile device as it uses a 5000mAh battery pack. Although this is a solid performing device there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Moto G7 Power mobile network not available issue.
How To Fix Moto G7 Power Mobile Network Not Available Issue
Before doing any of the recommended troubleshooting steps listed below you should first make sure that your phone is running on the latest software version. If an update is available then you should download and install it. It is important that you should check for carrier related software updates as this will usually address carrier related connectivity bugs.
Verify that your area has a good network signal
One of the main causes of this problem is the phone getting weak to no reception from the carrier. If you happen to be in an area where there is no reception then your phone will usually get the mobile network not available error. To verify if this is a coverage related issue you can check if your phone is getting a strong signal. You should also check if other devices under the same network are also having the same problem in your immediate vicinity to eliminate the possibility of the problem being caused by a network outage. In case of an outage you should contact your carrier regarding this matter.
Perform a soft reset
Your phone will usually store temporary data that is constantly used to improve its performance. When this data gets corrupted it can cause this problem. To fix this you will want to restart the phone which should eliminate any corrupt temporary data in the device. This will also reset the phone connection to the network which is helpful in this case.
- Press and hold the Power button for about 10 seconds, until the screen goes dark.
- Wait for the device to restart.
Check if the Moto G7 Power mobile network not available issue still occurs.
Check your SIM card
There’s a chance that the problem is caused by an issue with the SIM card. If this is a SIM card related problem then you can fix this by turning off the phone and removing the SIM card. Wait for a few minutes before reinserting the SIM card back then turn on the phone. Check if the issue still occurs.
You should also try using a different SIM card in your phone to eliminate the possibility of the problem being caused by a defective SIM card.
Verify the roaming status of the phone
You will want to make sure that the roaming status of the phone is off if you are in your home country. This applies to travelers who have just returned from a different country and still have the roaming status of the device activated.
- Swipe up on the Home screen to view your apps, then tap Settings.
- Tap Network & Internet > Mobile network.
- Tap the switch next to Roaming to turn data roaming off
Check if the Moto G7 Power mobile network not available issue still occurs.
Make sure Airplane Mode is off
The airplane mode is a setting that is usually turned on when you are in an airplane as it prevents your device from interfering with the airplane equipment. When this setting is activated your phone will not be getting any mobile signal so its best to make sure that it is off.
- Swipe up on the Home screen to view your apps, then tap Settings.
- Tap Network & Internet > Advanced.
- Tap the switch next to Airplane mode to turn on or off.
Check if the Moto G7 Power mobile network not available issue still occurs.
Reset the phone network settings
A wrong network settings on your phone will usually prevent it from connecting to the network. To make sure that your phone is using the correct network settings you should try to reset this.
Take note that the following will apply when you do the reset.
- Stored Wi-Fi networks are deleted.
- Stored tethered connections are deleted.
- Paired Bluetooth devices are deleted.
- Background data sync settings are turned on.
- Data restrictive settings in applications that were manually turned on/off are reset to the default setting.
- Network selection mode is set to automatic.
- Preferred mobile network type is set to best.
To perform the reset
- Swipe up on the Home screen to view your apps, then tap Settings.
- Tap System > Advanced > Reset options.
- Tap Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS.
- If prompted, enter your PIN or Password, then tap RESET SETTINGS
Check if the Moto G7 Power mobile network not available issue still occurs.
Start the phone in Safe Mode
Sometimes an app you downloaded from the Google Play Store can cause issues on the phone when it is installed. This can be because of bugs in the app or compatibility issues between the app and your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Press and hold the Power button until the ‘Power off’ option appears on the screen then release.
- Touch and hold ‘Power off’ until ‘Reboot to safe mode’ screen appears.
- From the ‘Reboot to safe mode’ prompt, tap OK to confirm.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- With the phone powered off, press and hold the Volume down key and Power key for 2-3 seconds until the theBoot options screen appears.
- Release the keys.
- Use the Volume down key to scroll to highlight Recovery.
- Press the Volume up key to select.
- The phone will display the Motorola logo then the Android recovery screen.
- Once the Android recovery screen displays, press and hold the Volume up key for 10-15 seconds.
- Quickly tap and release the Power key.
- The Android recovery screen will appear.
- Scroll down using the Volume down key to highlight wipe cache partition.
- Use the Power key to select.
Check if the Moto G7 Power mobile network not available issue still occurs.
Perform a factory reset
In case the above steps fails to fix the problem then one final troubleshooting step to consider is a factory reset. Make sure to backup your phone data before doing the reset.
- Backup data on the internal memory.
- Power off your device.
- Press and hold the Power button and the Volume down button.
- When the phone turns on, release the Power button but continue to hold the Volume down button until you see the Recovery screen.
- Use the Volume Keys to scroll to RECOVERY MODE, then press the Power button.
- When you see the Android with the exclamation point, hold the Power button and press Volume up. Then release both buttons.
- Use the Volume Keys to scroll to Wipe data/factory reset, then press the Power button.
- Use the Volume Keys to scroll to Yes, then press the Power button.
- Use the Volume Keys to scroll to Userdata + personalized content, then press the Power button
- Wait until the device finishes formatting and brings you back to the menu.
- Use the Volume Keys to scroll to Reboot system now, then press the Power button.
If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.
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