How To Fix LG V40 ThinQ Apps Keep Crashing

The #LG #V40ThinQ is one of the latest Android flagship smartphone model that has been recently released in the market. It has a solid build quality made of an Aluminum frame with Gorilla Glass on both the front and back. It uses a 6.4″ QHD+ FullVision OLED display while under the hood is a Snapdragon 845 processor combined with 6GB of RAM. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG V40 ThinQ apps keep crashing issue.

If you own an LG V40 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix LG V40 ThinQ Apps Keep Crashing

Problem: I have an LG V40 ThinQ. A few weeks ago my gallery app stopped opening. Whenever I clicked on it, it crashed and the message “Gallery has stopped” appeared. I thought it was a storage problem because I had a message saying storage full and some functions might not work. Soon other apps began to crash too. They opened for a few seconds then crashed. Even my Google Chrome is not searching anything after I type the url and hit enter. I did all the solutions I know of – restarting the phone, reinstalling apps, clearing cache in the applications section of the settings, buying a new SD card to transfer file so I have more space. But the problem is still there. How can I fix it?

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version first. If an update is available then make sure to download and install it.

The main reason why certain apps crash in your phone is due to a software glitch. This is where we will be concentrating our troubleshooting steps right now.

Perform a soft reset

A soft reset or a simulate battery removal will refresh the phone software and usually fixes some of the common issues experienced by Android phones. To perform this step just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release.

Clear the app cache and data

Your app will usually store cached data, this is the data that it uses most of the time. While this allows the app to perform better there are instances when this data can become corrupted thus causing the app to crash. To check if this is what’s causing the problem you will need to clear the cache and data of the app that keeps on crashing.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab > Apps & notifications.
  • Tap App info.
  • Tap the filter to select the following: All, Enabled, Disabled
  • Tap the desired app, then Storage.
  • Tap Clear cache or Clear Data then YES

Check if the problem occurs in Safe Mode

You will need to eliminate the possibility of a downloaded app that could be causing the problem. This can be done by starting the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • With the screen on, press and hold the Power key.
  • In the options menu that displays, press and hold Power off.
  • When prompted to restart in Safe Mode, tap OK.
  • After your device restarts, it displays Safe mode at the bottom of the screen.

If the phone apps don’t crash in this mode then the problem could be  caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition

Your phone will store temporary data in a dedicated partition in its storage space which helps the device run apps smoothly. If this data gets corrupted then issues can occur on the device. To make sure that this is not what’s causing the problem you will have to clear the cache partition of the phone.

  • From the Home screen, tap Settings.
  • Tap the ‘General’ tab.
  • Tap Storage > Internal storage.
  • Wait for menu options to finish calculating.
  • Tap Free up space.
  • Tap Temporary files & raw files.
  • Select the following options: Cached data, Clip tray temporary files, Raw files from camera
  • Tap Delete > DELETE.

Perform a factory reset

One last troubleshooting step you can perform if the above steps fails to fix the problem is a factory reset. Take note that this will erase your phone data so it’s best to backup the phone data before proceeding.

  • Back up data on the internal memory before performing a factory reset.
  • From the Home screen, Settings.
  • Tap the ‘General’ tab.
  • Tap Restart & reset.
  • Tap Factory data reset.
  • If desired, tap the Erase SD card checkbox.
  • Tap RESET PHONE – Delete all – RESET

You can also perform the factory reset using the hardware keys.

  • Backup all data on the internal memory before performing a master reset.
  • Turn off the device.
  • Press and hold the Power and Volume down buttons.
  • When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  • When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  • Press the Power button to reset the device

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