How to Fix Incoming WhatsApp Calls Showing Black Screen Error
Understanding the Issue
Incoming WhatsApp calls showing a black screen can be frustrating, especially when you rely on the app for communication. This issue can arise due to various reasons, including software glitches, permission conflicts, or device settings. Here are some effective solutions to resolve this problem.
1. Restart Your Device
Restarting your device is often the simplest and most effective solution to resolve temporary software glitches. This action can help clear out any temporary issues that might be causing the black screen during incoming WhatsApp calls.
2. Enable WhatsApp Notifications
Ensure that WhatsApp notifications are enabled on your device. Sometimes, notification settings can interfere with the app's functionality, leading to a black screen during calls. Go to your device's settings, find the WhatsApp app, and ensure that notifications are allowed.
3. Turn Off Do Not Disturb Mode
The Do Not Disturb mode can sometimes interfere with app functionalities, including WhatsApp calls. Disable this mode to see if it resolves the issue. On Android, go to "Settings" > "Sound" > "Do not disturb" and turn it off. On iPhone, go to "Settings" > "Do Not Disturb" and toggle it off.
4. Update WhatsApp
Keeping WhatsApp updated is crucial as new updates often fix bugs and improve performance. Ensure you have the latest version of WhatsApp installed on your device. Go to the App Store (for iPhone) or Google Play Store (for Android) and check for updates.
5. Clear Cache and Data
Clearing the cache and data of the WhatsApp app can resolve issues caused by corrupted temporary files. On Android, go to "Settings" > "Apps" > "WhatsApp" > "Storage & cache" and tap on "Clear cache" and "Clear data." After clearing, restart your device.
6. Enable Background Data
Ensure that background data is enabled for WhatsApp. This setting can affect how the app functions, especially during calls. On Android, go to "Settings" > "Apps" > "WhatsApp" > "Data usage" and ensure that background data is allowed.
7. Turn Off Battery Saver Mode
Battery Saver or Low Power mode can cause apps to malfunction, including WhatsApp. Disable these modes to see if it resolves the issue. On Android, go to "Settings" > "Battery" > "Battery Saver" and turn it off. On iPhone, go to "Settings" > "Battery" and toggle off "Low Power Mode".
8. Log Out from Connected Devices
If you are using WhatsApp on multiple devices, logging out from other devices might help. Open WhatsApp on your primary device, go to "Linked devices" (on Android, tap the three-dot icon at the top; on iPhone, tap "Settings" at the bottom), and log out from any connected devices.
9. Revoke Permissions
Sometimes, revoking all permissions for WhatsApp and then re-enabling them can resolve the issue. Go to your device's settings, find WhatsApp, and deselect all permissions. Then, launch WhatsApp again and re-enable the necessary permissions.
10. Reinstall WhatsApp
If all other methods fail, reinstalling WhatsApp might be the solution. Uninstall the app, back up your chat history and media files, and then reinstall it from the App Store or Google Play Store.
Additional Tips
- Check for Proximity Sensor Issues: If the black screen issue is related to the proximity sensor, you might need to address this separately. However, this is less common and usually specific to hardware issues.
- Reset Settings: As a last resort, resetting your device's settings to their default values can help. This will not affect your personal data but will reset permissions and other settings.
By following these steps, you should be able to resolve the issue of incoming WhatsApp calls showing a black screen and restore smooth communication.