Are you having wifi issues on your Huawei Y9 Prime (2019)? In this troubleshooting article, we’ll show you the steps to try if you have a particular wifi trouble. The list of solutions below is not exhaustive but they should get you started with your troubleshooting.
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How to fix Huawei Y9 Prime (2019) wifi issues | won’t connect to wifi
There can be many reasons why your Huawei Y9 Prime (2019) may encounter wifi issues. Below are the troubleshooting steps that you can try to fix whatever wifi problem you have.
Huawei Y9 Prime (2019) wifi issues fix #1: Powercycle router
If your Huawei Y9 Prime (2019) appears to have wifi issues, the first troubleshooting step that you must do is to restart the router. Obviously, only users who have access to their routers can do this. If you do have the capability to restart the router, then make sure to do so. Most wifi issues are caused by a router bug that developes the device has run for a long time. Restarting the router refreshes its system and can potentially fix issues.
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If you can’t access the router and unable to reboot it, proceed to the next troubleshooting step.
Huawei Y9 Prime (2019) wifi issues fix #2: Check if wifi is working
The next move that you need to do is to check if the cause of the problem stems from a bad wifi network. This can be done easily. Simply connect your Huawei device to another wifi to check. If there’s no wifi problem with the second wifi network, then you should focus your troubleshooting with the network in question. If the problem network is your home wifi, contact your Internet Service Provider (ISP) and let them troubleshoot it for you. If your device has problems with a wifi network that is serviced by an IT team, talk to the network administrator for a fix.
However, if your phone is unable to connect to ANY wifi network at all, that means that the cause is within the device itself. Continue with the troubleshooting steps below.
Huawei Y9 Prime (2019) wifi issues fix #3: Disconnect wifi
If there’s no problem with the router or your ISP, then the rest of your troubleshooting should focus on your Huawei Y9 Prime. First, make sure that you disconnect from your wifi network. Forgetting wifi as a troubleshooting step is often useful when wifi connectivity is erratic. This is usually effective in fixing common wifi problems. Here’s how:
- Swipe from the top of the screen to display Notifications
- Tap Shortcuts
- Touch and Hold the Wi-Fi icon
- If Off, toggle On
- Tap the WiFi network name
- Tap Forget Network
- Locate and tap network name to re-enter your WiFi password
- Tap connect.
Huawei Y9 Prime (2019) wifi issues fix #4: Check for errors
If your Huawei Y9 Prime (2019) shows errors when it has wifi issues, the next good thing to do is to use Google to search for an online solution. In this case, you want to make sure that you take note of the exact error that shows up. Then, do a quick Google search about it. If you’re lucky, there may be others who experienced the same problem and provides an effective solution for it.
Huawei Y9 Prime (2019) wifi issues fix #5: Soft reset
Restarting a device can sometimes do wonders. Make sure that you forced restart your phone if none of the suggestions has worked so far. Try to do a forced reboot by pressing and holding the Power key for 10 to 15 seconds. If your phone works, it should reboot and you should feel a vibration and see the Huawei logo. In case you do not feel the vibration and the screen is still blank, then simply press and hold the Power Key for more time until you see the device restart itself.
If nothing changes after attempting to reboot the device a few times, you can abandon this troubleshooting and proceed to the next ones below.
Huawei Y9 Prime (2019) wifi issues fix #6: Reset network settings
Wifi troubles can sometimes manifest as a result of incorrect network. This doesn’t mean that you personally made some incorrect changes. Sometimes, an app or update can lead to changes that’s not optimal for other apps or for the Operating System. Bad network configuration may occur for a lot of reasons. What you can do now is to ensure that you return all network settings to their defaults so the system can use them moving forward. To reset all network settings, follow these steps:
- Open the Settings app.
- Go to Advanced settings.
- Scroll to and tap Backup & reset.
- Select Network Settings Reset from the given options.
- If prompted, read the warning message and then tap Network Settings Reset twice to confirm.
Allow your device to finish resetting network settings and restore the default values. When it’s done resetting network settings, reboot your phone then reconnect to your Wi-Fi network.
Huawei Y9 Prime (2019) wifi issues fix #7: Update software and apps
Software and apps updates usually offer fix patch to obliterate existing problems inflicted by random bugs and malicious software. If you haven’t set your device and/or apps to auto-update, then you will need to manually install pending updates. Here’s how to manually check for software updates on the Huawei Y9 Prime:
- Go to Settings.
- Tap System.
- Select System Update.
- Tap the option to Check for Updates.
To check for any pending app updates you’ve downloaded through the Google Play Store app, launch Play Store then navigate to the Updates section. You will then see a list of apps with pending updates. Just tap on Update to install individual app updates or tap Update All to update apps simultaneously.
Don’t forget to reboot/soft reset your Huawei Y9 Prime after installing updates to ensure all new software changes are properly implemented and to prevent any app from going rogue.
Huawei Y9 Prime (2019) wifi issues fix #8: Refresh system cache
If wifi issues started when you finished installing an app or system update on your Huawei Y9 Prime, the cause may be related to the system cache. Try to refresh this cache and see if it helps. Here’s how:
- With your phone turned off, press and hold both the Volume Up and Power buttons simultaneously for at least 10 seconds.
- Let go of the buttons when the Honor logo appears.
- Shortly after seeing the logo, the EMUI screen shows up with the recovery mode options.
- Press the Volume Down button to scroll to and highlight Wipe cache partition option.
- Then press the Power button to confirm selection.
- Use the Volume buttons to scroll to and highlight the next options and Power button to confirm selection.
Huawei Y9 Prime (2019) wifi issues fix #9: Check for rogue apps
Another possible reason for wifi issues on your Huawei Y9 Prime (2019) may be a bad third party app. Try to run the device on safe mode and see. Here’s how:
- Power off the device.
- Power it back on.
- Once you see the Huawei animation on the screen press and hold Volume Down button.
- You can see safe mode at the bottom left corner once the device finishes booting.
- Now that the device has started on safe mode, check wifi and see if there’s a difference.
Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your Huawei Y9 Prime (2019) is still problematic, repeat steps 1-4.
Huawei Y9 Prime (2019) wifi issues fix #10: Factory reset
Wifi issues are usually fixable on an end user’s end. If none of the troubleshooting steps have helped so far, the final recourse for you is factory reset. This will erase your device and delete all personal data. This kind of reset is usually effective in fixing software-related problems. As long as there’s no bad hardware involved, this solution should help. Follow the steps below to factory reset your Huawei device.
There are two methods to perform a factory reset on your Huawei Y9 Prime (2019). You want to do the first one first if there’s no problem going under Settings menu.
Method 1: Hard reset on Huawei Y9 Prime (2019) via Settings
Wiping your phone with factory reset will automatically erase information from your deviceâ€™s internal storage. The software environment on your device is basically returned to its original form, just like when it left the factory. This means that everything you added to the device like files, photos, videos, and apps will all be deleted. If you donâ€™t want to lose irreplaceable data, make sure to create a backup ahead of time.
There can be many different reasons why a user may want to factory reset a device. If your situation calls for a Hard reset on Huawei Y9 Prime (2019) Â and you are able to access your deviceâ€™s settings menu, then this first method is for you. Itâ€™s easier to do compared to the second one below so this is a go-to method for you.
To perform a Hard reset on Huawei Y9 Prime (2019) via Settings:
- Create a backup of your personal data.
- Turn on the device.
- Tap Settings.
- Tap System.
- Choose Reset.
- Tap Reset all settings.
- Tap Reset all settings.
- Confirm the action by tapping on Reset all settings.
- Wait for factory reset to finish.
Method 2: Hard reset on Huawei Y9 Prime (2019) via Recovery Mode
This method is useful in one particular situation: when Settings menu is not accessible. There may be a variety of reasons why Settings menu may become unreachable. In some cases, the device may have simply frozen or unresponsive. At other times, it can be due to a problem that you are currently trying to troubleshoot. In any case, you must do Hard reset on Huawei Y9 Prime (2019) via Recovery Mode when the situation forces you to. We still recommend that you use the first method as your primary option for convenience reasons. Effects-wise, the two methods don’t have any difference at all. The device will be completely sanitized and all user data deleted after doing any of them.
To perform a Hard reset on Huawei Y9 Prime (2019) via Recovery Mode:
- Create a backup of your personal data.
- Turn off the mobile by pressing the Power key for a few moments.
- Press and hold Volume Up and Power buttons for a couple of seconds.
- When Recovery Mode appears let go of all keys.
- Now choose “wipe data/factory reset.” Use Volume buttons to navigate and the Power key to accept it.
- Confirm the operation by typing in “yes” and select “wipe data/factory reset.”
- When you see the Google Verification info confirm the operation by selecting “wipe data/factory reset.”
- Finally choose “reboot system now” by using the Power key.
Huawei Y9 Prime (2019) wifi issues fix #11: Repair
If factory reset won’t help, although this is highly unlikely, you can assume that there may be a deeper hardware malfunction behind the trouble. In this case, you want to contact Huawei so they can check the device and repair it for you.
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