The #Huawei #P20Pro is a premium Android smartphone that is popularly known as the best mobile camera phone according to the DxOMark website. This phone sports a 6.1 inch AMOLED display while under the hood is a Hisilicon Kirin 970 processor paired with 8GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei P20 Pro does not turn on issue.
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How To Fix Huawei P20 Pro Does Not Turn On
Problem: Tonight, I charged my phone up to 93%, then unplugged it. I turned on the Mobile Data from the swipe down menu, and noticed that the screen has frozen/hanged. I tried to tap on apps on the screen but it was still frozen, so I pressed the Power button for several seconds until the screen turned black. I tried to turn on the phone immediately after but nothing was happening. I tried at first to connect it to a power bank but nothing. The light indicator was not lighting up. I then connected it to the electrical charger and nothing happened, still black screen and no light indicator. I’ve been trying to press the Power button for several times already but the phone just would not turn on. Help!
Solution: The first thing you will want to do in this case is to make sure that the battery of the phone is fully charged by following the troubleshooting steps listed below.
Clean the charging port of the phone
To eliminate the possibility of dust or debris causing this problem you should clean the phone charging port using a can of compressed air.
Use a different charging cord
One phone accessory that easily gets damaged is its charging cord. The wires inside it will usually get cut if it is constantly coiled or bent. To check if a faulty cord is causing the problem you should try charging the phone using a different cord.
Use a different wall charger
In some cases a faulty wall charger can cause this particular problem. To check if this is what’s contributing to the problem you should try to use a different charger.
Charge the phone from a computer USB port
If one of the pins of the phone charging port is damaged then it will not charge using a wall charger. You should then try to charge the phone from a computer USB port.
Once the phone battery has sufficient charge it’s time to turn on the phone.
Check if the phone can start in Safe Mode
This will allow you to check if the issue is caused by an app you downloaded as only the pre-installed apps are allowed to run in this mode. If the issue does not occur in this mode then you should find out what app is causing the problem and uninstall it.
- Turn off the phone.
- Power it back on
- When you see the Huawei animation on the screen press and hold volume down button
- You can see safe mode at the bottom left corner once the device finishes booting
Wipe the cache partition of the phone from the recovery mode
This will erase any temporary data or files stored in the phone that might already be corrupt and is causing the problem. This procedure will not erase your personal phone data.
- Turn off your Huawei P20 Pro device.
- Wait for few seconds until your phone completely turned off.
- Press and hold Volume UP button along with Power button on your Huawei P20 Pro device simultaneously for a while
- Your phone will enter the stock recovery mode
- Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
- Reboot the system once the process is completed
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert your phone back to its original factory condition allowing you to check if the issue is caused by a software glitch. You should backup your phone data before performing this step as it will be deleted in the process.
- Press and hold down Volume Up and Power keys together for a couple of seconds.
- Release all buttons when Recovery Mode pops up.
- Select “wipe data/factory reset” by using Volume keys to scroll down and the Power button to confirm that.
- Choose “wipe data/factory reset”. Use Volume buttons to navigate and the Power key to accept it.
- When Recovery Mode pops up again select “reboot system now” with the Power button.
In case the above steps fails to fix the problem then this is most likely caused by a faulty hardware component already. The best thing to do right now is to bring the phone to a service center and have it checked.
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