The #Google #Pixel3 is one of the two latest flagship devices released by the search giant this year. It is an upgrade over last year’s flagship model and uses some of the latest hardware components while having several outstanding features. This phone sports a 5.5 inch P-OLED display while under the hood is a Snapdragon 845 processor combined with 4GB of RAM. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the PIxel 3 randomly stops charging after software update issue.
If you own a Google Pixel 3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Google Pixel 3 Randomly Stops Charging After Software Update
Problem: I have a Pixel 3. After upgrading to the latest Android Pie, the phone stops charging midway when I attempt to charge it while off (overnight), using the Google Branded 18W wall charger the phone comes with. I spoke to Google support who sent me another wall charger and the same issue happened. First time, it went from 5% to 15%. A couple days later from 7% to 60%. A week later from 10% to 50%. The phone still rapid charges fine with those chargers and charges properly with a third party charger while off. Should I recalibrate the battery as your website has described?
Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that the phone is running on the latest software version. If an update is available I suggest that you download and install this first.
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Since this is a charging related issue I also suggest that you clean the charging port of the phone using a can of compressed air so as to remove any dirt or debris stuck in it. These particles can affect the way the device charges.
If this problem occured right after a software update then this is most likely caused by a software glitch which can be fixed by following the troubleshooting steps listed below.
Perform a force restart
The first thing that you need to do in this case is a soft reset. This is usually done when the phone becomes unresponsive but can also be done for this issue as this step will refresh the phone software .To do this just press and hold the Power button for about 10 to 20 seconds or until it power cycles. Check if the issue still occurs.
Start the phone in Safe Mode
In case the issue still persists then the next step is to check if the problem occurs when the phone is started in Safe Mode.
- With the device powered on, press and hold the Power button until the Power off prompt appears then release.
- Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
- Tap OK to confirm.
Does the problem occur in this mode? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Try to calibrate the phone battery
This is usually done when the phone is not accurately reading the actual charge capacity of the battery. Take note that you should only do this when absolutely needed.
- Use the phone until it turns itself off.
- Turn it on again and let it turn itself off.
- Plug your phone into a charger and, without turning it on, let it charge until it is fully charged.
- Unplug your charger.
- Turn your phone on. It’s likely that the battery indicator won’t say 100 percent, so plug the charger back in (leave your phone on) and continue charging until it says 100 percent on-screen as well.
- Unplug your phone and restart it. If it doesn’t say 100 percent, plug the charger back in until it says 100 percent on screen. Repeat this cycle until it says 100 percent.
- Let your battery discharge all the way down to 0 percent and let your phone turn off again.
- Fully charge the battery one more time without interruption and you should have reset the Android system battery percentage.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
In case the above steps fails to fix the problem then you will have to either wait for a future software update that addresses this issue or have the phone checked at a service center.
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