The #Google #Pixel3 is one of the two latest flagship devices released by the search giant just recently. It has a solid build quality made of an Aluminum frame and Corning Gorilla Glass on both the front and back. It uses a 5.5 inch P-OLED display while under the hood is a Snapdragon 845 processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Google Pixel 3 poor call quality issue.
If you own a Google Pixel 3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Google Pixel 3 Poor Call Quality
Problem: There is a major Call Quality issue going around on the Pixel 3 phone that Google is not responding to. This issue is impacting users from Canada, the US, Australia, a number of European countries and likely plenty more people that have not reported it yet across many major carriers. Here is all of the links I can find on people reporting call quality issues on the Pixel 3. Personally, my wife and I are on our 5th RMA Pixel 3 and all have had the same issues.
https://productforums.google.com/forum/#!topic/phone-by-google/Y4pNmLMVVdk;context-place=starred
https://productforums.google.com/forum/#!topic/phone-by-google/khkIGrhwOQQ;context-place=starred
https://www.reddit.com/r/GooglePixel/comments/a3gyhy/call_quality/
https://www.reddit.com/r/GooglePixel/comments/a2r5ou/speakerphone_call_quality_on_pixel_3_xl/
https://www.reddit.com/r/GooglePixel/comments/a3dw2j/anyone_else_having_call_quality_issues_pixel_3/
https://www.reddit.com/r/GooglePixel/comments/a2tzta/pixel_3_poor_call_quality_and_signal/
https://www.reddit.com/r/GooglePixel/comments/a378yi/pixel_3xl_call_quality/
https://www.reddit.com/r/GooglePixel/comments/a57x1k/worth_the_bugs/
https://mobilesyrup.com/2018/12/13/google-pixel-3-xl-call-quality-issues/
https://fossbytes.com/google-pixel-3-3xl-owners-complaining-over-poor-call-quality-issue/
Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.
Based on the number of people that are affected by this issue it looks like this can be fixed by a software update. The reason why I suspect that this is a software related issue is because there are also other owners of this device that are not experiencing the problem.
The troubleshooting steps listed below are recommended for this particular issue.
Force Restart
The first thing that you need to do in this case is a soft reset. This is usually performed when the phone becomes unresponsive but can also be done for this issue as this step will refresh the phone software .To do this just press and hold the Power button for about 10 to 20 seconds or until it power cycles. Check if the issue still occurs.
Make sure to have a good network signal
The strength of the signal the phone is getting from the network will affect its call quality. If you are getting just one bar on your phone then your call might be garbled or disconnected. It is therefore best to check if the issue occurs when your phone is getting full signal bars this way you can eliminate any network related issues that might be causing the problem.
Try using a different SIM card
There are instances when the problem is caused by a faulty SIM. You can eliminate this possibility by using a different SIM card in your device.
Start the phone in Safe Mode
In case the issue still persists then the next step is to check if the problem occurs when the phone is started in Safe Mode.
- With the device powered on, press and hold the Power button until the Power off prompt appears then release.
- Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
- Tap OK to confirm.
Does the problem occur in this mode? If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
In case the above steps fails to fix the problem then you will have to either wait for a future software update that addresses this issue or have the phone checked at a service center.