The #Google #Pixel 3 is the latest flagship device released last year by the search giant. This model has several outstanding features making it popular among consumers. The phone has a solid design made of an Aluminum frame with Corning Gorilla Glass on the front and back. It sports a 5.5 inch P-OLED display while under the hood it has a Snapdragon 845 processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Google Pixel 3 is unresponsive issue.
If you own a Google Pixel 3 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Google Pixel 3 Is Unresponsive
Problem: Pixel 3 – was in phone holder in car, navigating using Google Maps, Plugged into charger, Screen went blank. It doesn’t show any response to on/off button even if held for 30 seconds. It does not show any signs of life in response to being plugged into charger. When plugged into laptop using a different cable (both cables are fairly new and have always worked perfectly) it doesn’t show any signs of charging and the computer doesn’t see any USB device. Restarting and charging have each been attempted multiple times.
Solution: We will first be checking if the problem is caused by a software glitch by performing the steps listed below.
Make sure that the phone is fully charged
To eliminate the possibility of the problem being caused by a drained battery you will need to make sure to fully charge the phone. In case the phone does not charge then do the following steps.
- Clean the charging port of the phone using a can of compressed air.
- Try using a different USB cord to charge the phone.
- Try using a different wall charger.
Perform a Soft Reset
Sometimes this issue can be caused by a minor software glitch which can be fixed by refreshing the phone software. A soft reset must be performed in this case. This is done by pressing and holding the Power button for approximately 10 seconds or until the device power cycles.
Check if the issue occurs in Safe Mode
There are instances when an app you downloaded can cause this problem. To verify if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- From the home screen, press and hold the Power key.
- Release the Power key, then tap and hold Power off.
- Read the Reboot to safe mode message and tap OK.
- The device will power off and restart in safe mode.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
In case the issue still persists even after a factory reset then the best thing to do right now is to bring the phone to a service center and have it checked.