Time Needed : 15 minutes

Both the firmware and the hardware work together so that your phone can charge properly. If one of them fails to do its job, that’s when issues occur. But here are the things you can do if your device is not charging anymore.

1. Check the charger / power adapter

   The charging process begins at the power adapter or charger. There should be electric current flowing from it. These things are tested before being packed and there’s a very few cases wherein the charger is defective out of the box. If you were able to use the charger a few times before the problem started, then you already know it was working fine. Perhaps there’s something that obstructs the current. Check the port on the charger to see if there are foreign materials stuck in there. Any form of debris or lint may affect the charging process, especially now that Samsung chargers for flagship devices use the USB-C port. After making sure that there’s no foreign materials suspended in the port, then move on to the next step.

2. Check the cable 

   The cable connects your phone and the power adapter. If there’s a break somewhere then the current may not reach your device. After making sure the charger is working fine, the next thing you have to look into is the cable. Just make sure that the connectors on both ends aren’t wet or obstructed by any debris or lint. If they seem dirty, you can always soak them in alcohol and wipe them off with dry cloth. It’s actually easier to clean the cables.

3. Check your phone’s charging port

   When using a wired charger, the entry point of the current from the charger is the charging port. So make sure it’s clean and that there’s no obstruction in it. If, for some reason, you notice that it’s wet or has moisture in it, get a small piece of tissue paper and put it in. Leave it there for 5 minutes or so. 

4. Force restart your phone

   After checking the charger, cable and the charging port, what you have to do next is do the forced restart. There are times when a minor glitch in the system affects some of the services. That might be the case here. The forced restart will refresh your device’s memory as well as reload all apps and services. If this problem is just due to a firmware issue, then it may charge after doing this. To force restart your Tab S6, press and hold the volume down button and the power key at the same time for 10 seconds. It will trigger the device to shut down and power back up. When the logo shows, release both keys and wait until the reboot is finished. After that, try to see if the tablet is now charging properly. If your Galaxy Tab S6 won’t charge even after this, then try connecting it to a computer using its cable. This will tell you if the problem is with the power adapter or cable. If your phone isn’t detected by your computer, then the problem can be with the cable. However, if it gets detected and the battery icon doesn’t show that it’s charging, the problem can either be with the power adapter or the charging port. To further test if it’s with the power adapter, try charging your other devices using your Tab S6 charger. If they charge, then the problem can be with your phone.

5. Turn off your device and charge

   Try turning your phone off and connecting it to its charger. That is if you’ve already proven that the problem isn’t with the power adapter or the cable. Sometimes, firmware issues may occur that may result in a problem like this. Turning your phone off and connecting it to its charger may somehow make it charge. But if this doesn’t fix the problem as well, then this isn’t just a minor issue.