Galaxy S24 Screen Not Responding: Troubleshooting Tips and Fixes

If your Samsung Galaxy S24's touchscreen is not responding, it can be frustrating and disrupt your daily activities. Fortunately, there are several methods to troubleshoot and resolve this issue.

Force Restart

A force restart is often the simplest and most effective way to resolve a non-responsive touchscreen.

1. Press and Hold Buttons: Press and hold the Power button and the Volume down button simultaneously for about 10 seconds.
2. Wait for the Device to Turn Off: Continue holding the buttons until the screen turns completely black.
3. Release the Buttons: Once the screen is black, release the buttons.
4. Wait for the Device to Restart: The device will automatically turn back on. This process can take a few seconds.

Remove Screen Protectors and Accessories

Sometimes, screen protectors or other accessories can interfere with the touchscreen's functionality.

1. Remove the Screen Protector: Take off any screen protectors or films that might be causing the issue.
2. Check for Debris: Ensure there is no dust or air trapped under the protector.
3. Enable Touch Sensitivity: If you need to keep the screen protector, go to Settings, then Display, and enable the Touch sensitivity option.

Clean the Screen

Dirt, moisture, or other substances on the screen can affect its performance.

1. Use a Cleaning Cloth: Gently wipe the front and back of your device using a lint-free, soft microfiber cleaning cloth or a camera lens cleaning cloth.
2. Avoid Applying Pressure: Clean the device without applying too much pressure.

Check for Hardware Issues

If the issue persists, it might be related to hardware problems.

1. Inspect for Physical Damage: Check if there is any physical damage to the screen that could be causing the issue.
2. Use a Different Charger: If your charger is damaged, it may not supply power correctly, causing touchscreen malfunctions. Use a different, undamaged charger.

Wipe Cache Partition

Clearing the cache partition can resolve software-related issues.

1. Force Shut Down the Device: Press and hold the Volume down button and the Power button together until the screen goes black.
2. Enter Recovery Mode: Immediately connect your phone to a power source and press and hold the Volume up button and the Power button together until you see the Samsung logo. Release the buttons and enter recovery mode.
3. Navigate to Wipe Cache Partition: Use the Volume down button to navigate to the Wipe cache partition option and confirm with the Power button.
4. Reboot the Device: Once the cache is cleared, reboot the device normally.

Disable Touch Sensitivity

If the touch sensitivity feature is enabled without a screen protector, it might cause malfunctions.

1. Go to Settings: Open the Settings app on your device.
2. Navigate to Display: Tap Display.
3. Disable Touch Sensitivity: Tap the switch next to Touch sensitivity to turn it off.

Reset to Factory Defaults

This should be a last resort, as it will erase all data and content from your device.

1. Backup Your Data: Before proceeding, ensure you have backed up all important data.
2. Go to Settings: Open the Settings app.
3. Navigate to General Management: Tap General Management.
4. Select Reset: Tap Reset and then Factory data reset.
5. Confirm the Reset: Follow the on-screen instructions to complete the reset.

By following these steps, you should be able to resolve the issue of a non-responsive touchscreen on your Samsung Galaxy S24.