Carriers all over the world wanted to roll out 5G connectivity as seamless as possible and prevent service disruptions as much as possible. But we all know that problems will occur when we least expect them.
Some owners of the Galaxy S22 reported not being able to connect to the 5G network their carriers are offering. While we know that such a problem can be temporary, we know that it’s pretty annoying, especially if you badly need a fast connection during the time you encounter the issue.
If you’re one of the users affected by this issue, then this article might be able to help. We will list down the possible causes of the problem as well as the troubleshooting procedures you can do to try and fix this issue.
One way to fix a problem like this is to know what caused it in the first place. That is where you should base your troubleshooting on. So before we move on, here’s list of the most common causes why your Galaxy S22 can’t connect to the 5G network:
- Location – well, this is a no brainer. You should be within an area that has a 5G network coverage because if not, then you might only be getting 4G LTE at best, or even 3G coverage depending on how good your service provider is. You may check for 5G coverage using the network coverage map provided by your carrier or a third-party app.
- SIM Card – while e-SIMs are now offered by carriers worldwide, actual SIM cards still play a significant role in providing connections and services to millions of smartphones. But for you to be able to take advantage of the 5G connectivity, your SIM card must be compatible. Fortunately, it’s not difficult since you can ask your provider for it, or even purchase a different SIM card that’s already compatible with 5G.
- Software Issues – when it comes to issues that occur without apparent reason or cause, there’s always a chance that they’re due to some software-related issues with your phone. Minor and serious problems can cause this issue alike, so you also have to look into such a possibility.
- Network Settings – aside from the possibility that such an issue is due to some minor system glitches and problems, there’s also a possibility that it’s just due to some network settings. Maybe your phone is only set to connect to 4G or 3G networks and not for the 5G network. You also have to look into those things.
Now that we’ve listed down the possible causes of this problem, we will move on to the solutions or the troubleshooting procedures you need to do to fix your Galaxy S22 that can’t connect to a 5G network.
Here’s what you should do:
First solution: Restart Your Phone
In most cases wherein the device just disconnected from the network and won’t reconnect, a simple restart is often enough to address the problem. So that should be the first thing you have to do:
To restart your phone, just pull down the Quick Settings Panel and tap the Power icon. Then select Restart and confirm you want to reboot your phone.
Wait until the phone has finished rebooting and then try to see if it reconnects to the 5G network. If still not, then try the next solution:
Second solution: Check 5G Availability
Before moving on, you have to verify that you are in a 5G coverage area. It is possible that the area you’re currently in isn’t covered by your service provider and that can be the reason why you can’t get a fast 5G connection.
However, if you’re in an area that you know has 5G coverage and yet your Galaxy S22 cannot connect to it, then there might be an issue with your device or the network itself.
Move on to the next solution.
Third solution: Check for Updates
There are problems that are caused by some minor issues with the firmware itself. In most cases, they can be fixed by downloading and installing the latest version of the firmware your phone is using. So take a little time checking if there’s an update available for your device.
To do that, just launch Settings and then scroll down and tap Software update. On the next screen, tap Download and install and wait to see if there’s a new firmware available. If there is, then make sure you install it.
After installing a new firmware, or if there’s no update available and the problem continues to bug you, then try the next solution.
Fourth solution: Reset Network Settings
Resetting the network services on your Galaxy S22 can resolve various issues with its connection. It can also improve the performance of the device by deleting any network-related caches and configurations.
To reset the network settings, launch Settings and tap General Management. Tap Reset and select Reset Network Settings. Tap the Reset settings button and enter your Security lock, if prompted. Lastly, tap Reset to reset the network services.
It will take just a second or two before your device is finished resetting it. So after that, try to see if it can now connect to the 5G network because if still not, then try the next solution.
Fifth solution: Factory Reset
For some users, this might not be a good option especially if they already have a lot of stuff saved in their phones. But if the problem persists and you badly need to connect to a 5G network every day, then you might consider this.
But before the reset, make sure to create a copy or a backup of your important files and data, especially the pictures and videos you don’t want to lose.
In most cases, a factory reset will fix any problem with the phone its long as it’s not an issue with the hardware or the network.
Sixth solution: Call your service provider
This option is for users who cannot do the factory reset. You might have to call your service provider to inquire about the problem why the 5G connectivity isn’t working with your phone.
Most of the time, the representative will advise what the issue is and if it’s an account problem, you will be advised what to do for it to be fixed. If it’s a network problem however, you might only be advised to wait a specified amount of time while the problem is being fixed.
Your service provider should know why such an issue occurs on your phone. That’s why it’s always wise to call them when you have a problem like this.
We hope that this troubleshooting guide can help you in some ways.
Have a great day!