Galaxy S23 Charging Information Not Displaying? Complete One UI 6.x & 7.x Fix Guide

If your Samsung Galaxy S23, S23+, or S23 Ultra isn’t showing charging time estimates on the lock screen, you’re not alone. This common issue affects many users after firmware updates, especially after upgrading to One UI 6.1, 7.0, or 7.1. The charging information display feature is a built-in One UI function that shows your current battery percentage and estimated time to full charge when you connect a charger. When it stops working, troubleshooting typically involves checking settings, clearing cache, testing with original chargers, and in some cases, waiting for Samsung firmware patches. This guide covers every solution from basic settings to advanced troubleshooting for getting your charging display back up and running.

What Is the Galaxy S23 Charging Information Feature?

The “Show charging information” feature displays your device’s battery level and estimated charging time directly on your lock screen when you connect a charger to your Galaxy S23. According to Samsung’s official support documentation, this information appears automatically when charging begins and remains visible for approximately 5 minutes after you reach full charge.

This feature is particularly useful because it allows you to glance at your device without unlocking it to see how much longer charging will take. However, Samsung simplified the display format in recent One UI versions, removing fast charging notifications and hiding the charging indicator within seconds of connection. The charging speed display is intentionally brief because charging speeds fluctuate constantly based on battery temperature, charger compatibility, and cable quality.

If you have the Always On Display (AOD) feature enabled, charging information persists alongside your clock even after the device reaches full charge, providing continuous visibility of charging status.

Verify the Feature Is Enabled in Display Settings

The first and most straightforward fix is confirming that the charging information display toggle is actually turned on. The setting location is consistent across One UI 6.x and 7.x versions.

Steps to Enable Show Charging Information on One UI 6.x and 7.x

Open the Settings app on your Galaxy S23
Scroll down and tap Display and brightness (or simply Display on some versions)
Locate Show charging information near the bottom of the Display menu
Toggle the switch to the right (enabled) position
Disconnect and reconnect your charger to test

If the setting is already enabled and you’re still not seeing the charging information, proceed to the next troubleshooting section.

Toggling Off and Back On (Soft Reset Method)

Sometimes the display feature encounters a glitch that persists until you reset it. Try this approach:

Go to Settings > Display and brightness > Show charging information
Toggle the switch to OFF
Wait 10 seconds
Toggle it back to ON
Restart your Galaxy S23 completely
Connect your charger and verify the display appears

Force Restart Your Galaxy S23

A force restart clears temporary system memory and can resolve display glitches without erasing any data. The process differs slightly between the standard S23 and S23 Ultra models.

Force Restart for Galaxy S23 and S23+

Press and hold both the Power button and Volume Down button simultaneously
Hold both buttons for at least 10-12 seconds until you see the Samsung logo appear
Continue holding until the phone vibrates
Release both buttons and wait for the phone to restart

Force Restart for Galaxy S23 Ultra

The S23 Ultra may also respond to holding the Volume Up button instead of Volume Down. If the Volume Down method doesn’t trigger the restart after 12 seconds, try:

Press and hold Power + Volume Up for 10-12 seconds
Wait for the restart animation and logo

After the restart completes, test charging information display again. This resolves the issue in approximately 40% of reported cases.

Clear Display Settings Cache and System Cache

Corrupted cache files in the display settings can prevent the charging feature from functioning properly. Clearing system cache forces Android to rebuild its configuration without deleting personal data.

Clear Cache Through Settings

Open Settings > Apps
Tap the three-dot menu and select Show system apps
Search for and tap SystemUI
Select Storage
Tap Clear cache (not “Clear data”)
Restart your phone

Clear System Cache via Recovery Mode

Power off your Galaxy S23 completely
Press and hold Volume Up + Power button until the recovery menu appears (around 15-20 seconds)
Use Volume buttons to highlight Wipe cache partition
Press the Power button to select it
Wait for the process to complete (30-60 seconds)
Select Reboot system now

Test with Original Samsung Charger and Cable

Third-party chargers, even those marked as “Samsung-compatible,” sometimes send data to your phone that differs from official chargers, causing the charging information display to malfunction. Additionally, worn or damaged cables can prevent proper communication between charger and phone about charging speed.

Galaxy S23 Charging Specifications

Galaxy S23 and S23+: Requires 25W USB-C Power Delivery (PD) charger minimum
Galaxy S23 Ultra: Works with 25W chargers but optimized for 45W PD chargers
Cable specification: All models require USB-C to USB-C cable rated for at least 25W

If you don’t have your original Samsung charger, Samsung’s official 25W USB-C Super Fast Charging Wall Charger is available on Amazon. For cable replacement, certified Samsung USB-C cables with multi-pack options are also readily available. Note: Spot-check these links before publishing as Amazon listings may change.

Check Your Charging Port for Debris

A partially obstructed charging port can prevent proper electrical contact and data communication, which stops the charging display from appearing. Even small amounts of dust or lint inside the USB-C port can cause this issue.

Inspect and Clean Your Charging Port

Power off your Galaxy S23 completely
Use a flashlight to look directly into the USB-C charging port
If you see visible dust, lint, or debris, use a soft-bristled toothbrush to gently brush the inside of the port
For stubborn debris, use a short burst of compressed air to dislodge particles
Never insert anything rigid or sharp into the port
Wait 30 seconds after cleaning, then test charging

Enable Safe Mode and Test

If third-party apps are interfering with your display settings, Safe Mode disables all non-system applications, allowing you to determine whether an app is the culprit.

Boot Galaxy S23 Into Safe Mode

Press and hold the Power button until the power menu appears
Press and hold the Power off option until a “Safe Mode” prompt appears
Tap Safe Mode to confirm
Connect a charger and check if the charging information now displays
If it works in Safe Mode, a third-party app is causing the issue — uninstall recently installed apps one by one to find the culprit

Update to the Latest One UI Firmware

Samsung frequently releases firmware patches that address display and charging feature bugs. As of April 2026, the Galaxy S23 series is receiving regular security updates.

Check for Available Updates

Open Settings
Scroll to About phone
Tap Software update
Tap Download and install
Install any available update and restart
After the update completes, test the charging information display again

Known Firmware Fixes

One UI 6.1: Early builds showed charging speed indicators that disappeared too quickly; resolved in subsequent patches
One UI 7.0: Initial release featured a redesigned charging animation; some users needed a restart for the display to appear
One UI 7.1: Updated charging icon format and improved display persistence; resolved most reported issues

Wireless Charging Troubleshooting

If you primarily use wireless charging, the display feature may not appear due to charger compatibility or placement issues.

Verify Wireless Charger Compatibility

Use only Samsung Authorized wireless chargers or certified Qi-compatible chargers
Generic wireless chargers may not communicate charging status back to your phone
Ensure your Galaxy S23 is placed directly in the center of the wireless pad
Remove your phone case if it’s thick or contains magnetic elements

Test Wireless Charging via Samsung Members

Open the Samsung Members app
Tap Get help
Select Diagnostics
Choose Wireless charging test
Place your phone on a wireless charger and follow the on-screen instructions

One UI 7 Charging Display Changes

With the rollout of One UI 7.0 to the Galaxy S23 series in early 2025, Samsung introduced several charging display refinements:

Updated charging icon format: The battery indicator now appears in a pill-shaped design in the top-right corner, showing only the percentage in a simplified format
Improved animation smoothness: One UI 7 removes the solid background overlay when charging, providing cleaner animations
Persistent AOD during charge: The Always On Display feature now shows charging status more reliably when enabled

If you recently upgraded to One UI 7, allow 24 hours for system optimization to complete before troubleshooting further.

Factory Reset (Last Resort Option)

If none of the above solutions work, a factory reset will resolve any software-related display issues. This process erases all data, so back up everything first.

Back Up Before Factory Reset

Open Settings > Accounts and backup
Tap Samsung account and sign in
Tap Back up now and wait for completion

Perform the Factory Reset

Open Settings > General management
Tap Reset
Select Factory data reset
Tap Reset, then Delete all
During initial setup, sign in with your Samsung account to restore your data

Contact Samsung Support

If hardware issues are suspected or you’ve exhausted all software solutions, Samsung’s support team can help.

Phone: 1-800-SAMSUNG (1-800-726-7864) in the US
Chat support: Visit Samsung Support Online
Samsung Members app: Tap “Get help” and select “Chat with an agent”
In-store service: Visit a Samsung Experience Center or authorized repair center

Have your Galaxy S23 serial number and purchase receipt ready. If you’re still under the 1-year limited warranty, hardware repairs may be covered.

Frequently Asked Questions

Why Did My Charging Display Suddenly Stop Working After an Update?

Firmware updates occasionally introduce temporary glitches with display features. This happens when Samsung’s developers make changes to how the system displays information, creating edge-case conflicts. Force restarting your phone and clearing the SystemUI cache resolves this in most cases. If it persists, Samsung typically releases a patch within 1-2 weeks. Until then, using Always On Display provides a reliable workaround for monitoring your charging status.

Does a Slow Charger Prevent the Charging Information from Displaying?

No, charging speed doesn’t prevent the display from appearing. However, incompatible third-party chargers that send incorrect charging data can cause display issues. The original Samsung charger or certified PD chargers always work properly with the charging information feature. If using a third-party charger, confirm it’s rated for your phone’s wattage (25W minimum for S23/S23+, 25W or higher for S23 Ultra).

Why Does the Charging Information Only Show for 5 Minutes?

This is intentional Samsung design. Since charging speed constantly changes based on temperature, battery state, and charger compatibility, Samsung limits the display to 5 minutes to prevent showing outdated time estimates. Enabling the Always On Display feature overrides this limitation, showing charging status continuously. This is particularly useful overnight or whenever you need to monitor charging progress without touching your phone.

Can Third-Party Lock Screen Apps Interfere with the Charging Display?

Yes, some third-party lock screen and customization apps can override the default charging information display. If you’ve recently installed a lock screen app and the charging display stopped working, uninstall the lock screen app and restore the default Samsung lock screen. Boot into Safe Mode to test whether any third-party app is responsible for the conflict before uninstalling apps one by one.

Is the Charging Information Display Feature Available on All Galaxy S23 Variants?

Yes, the feature is available on the Galaxy S23, S23+, and S23 Ultra across all carrier variants running One UI 6.x and later. Some carrier-modified versions may have the feature in a slightly different location within Settings, but it’s present on all S23 models. Check your Display settings to confirm the toggle is visible. If missing, a firmware update typically restores the option.