There are hundreds of millions of TikTok users around the world and some have reported the app crashing on their Android for no apparent reason. While majority of users don’t generally encounter major problems with this app, there’s still a significant number of TikTok fanatics out there that may be experiencing issues. If you are one of these users, may this troubleshooting guide will help you identify the cause of your problem.
What can cause TikTok app to crash?
Just like any app, TikTok can experience problems that affect apps like sudden crashes, slow performance, connectivity issues, among others. Such issues are due to a wide range of factors although the most common one may be outside the control of users. Server outages and coding glitches are just some of the usual reasons why TikTok may fail to work properly and fortunately, these problems are easily addressed as well.
In some cases, TikTok problems are caused by poor cellular data or wifi connection. Since the app relies on good, solid internet connection to download and play videos, you want to make sure that the internet on the device is reliable. If on mobile data, make sure that you have strong 4G or LTE signal. Slow mobile data connection can cause downloads of videos to perform poorly, and may eventually lead to app errors.
When using TikTok, we highly recommend that you connect to a good wifi network. Not only will that save you from consuming your data allocation but wifi connection can also assure you of a faster speed and stability.
If you still seem to be having an issue with your TikTok app even if you are observing the things we mention above, you’ll have to do some troubleshooting steps to figure out where the problem lies.
Troubleshooting TikTok crashing issue on Android
Time Needed : 15 minutes
Below are the steps that you must take to figure out the reason why your TikTok may be crashing on your Android phone or tablet.
- Restart TikTok app.
You can refresh the TikTok app to fix temporary bugs that may have developed. Bugs may show from apps that are sometimes left running in the background for a long time. Closing and reopening the app in question can usually help.
Depending on your Android device, the exact steps on how to restart an app may vary.
- Reboot your device.
Just as you would want to refresh the app by restarting it, the same idea can be applied to the system in general. Minor bugs can develop if Android is not restarted for some time. Many Android phones are usually restarted by pressing and holding the Power button.
- Check your internet connection.
The idea for this troubleshooting step is discussed above. Make sure that you have a good internet connection whether you’re using cellular/mobile data or wifi.
If on mobile data, try toggling the mobile data switch from ON to OFF, then back to ON again. Do the same if you’re using wifi connection.
TikTok uses a lot of data so if you rely on mobile data to view videos, make sure that you manage your data wisely to avoid paying extra. Work with your carrier if you have no idea you data subscription limit.
- Go online and check for TikTok server problems.
If you’re getting an error when loading TikTok, or if it keeps crashing and won’t load, there may be a server problem causing it. Although it’s rare to encounter server issues on this app, there’s no perfect system. Try to check Google for news about possible TikTok server errors and see if there’s a readily available workaround. If a known server outage is on-going, all you have to do is to wait until the issue is fixed.
If you have Twitter, you can follow their official TikTok account for updates to when an issue may be resolved.
- Clear TikTok’s cache or data.
Some app problems have nothing to do with coding or server issues at all. Corrupted app cache or outdated data may cause TikTok to crash. Try deleting the app’s cache first and see if that will fix the problem.
Should nothing improve, you can follow it up by deleting the app’s data. This will clear your credentials from the app and restore it to its factory state. You’ll need sign back in after clearing an app’s data.
- Reinstall TikTok app.
Erasing the app from your device can give it a fresh start. There may be a software bug that interferes with how the app meshes with the rest of the system.
Make sure that you download TikTok app from Google Play Store only.
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