Fix Screen Rotation Problems on Microsoft Surface Pro 9 Quickly

Fixing Screen Rotation Problems on Microsoft Surface Pro 9: A Step-by-Step Guide

Users of the Microsoft Surface Pro 9 have occasionally encountered issues with the device's screen rotation feature, which can be frustrating, especially for those who rely on the auto-rotation functionality for their daily use. Here are some detailed steps and tips to help resolve this problem.

Check the Rotation Lock Setting

One of the most common reasons for the screen not rotating is the Rotation Lock feature being enabled. To check this, users can open the Quick settings by clicking on the Wi-fi and battery icon on the Taskbar. Here, they should look for the Rotation Lock option and ensure it is turned off. Alternatively, this setting can be accessed through Windows Settings > System > Display[3][4].

Disconnect the Surface Cover or External Display

When the Surface typing cover or an external display is connected, the screen may be stuck in landscape mode. Detaching the Surface cover or disconnecting the external display can often resolve the issue, as the device should automatically switch to tablet mode and enable auto-rotation once the cover is removed[4].

Restart Your Surface

Sometimes, a simple restart can resolve many issues related to Windows. To restart your Surface, click the Windows button, navigate to Power > Shut down, and then press the physical power button to turn it back on. After restarting, check if the screen rotation is working as expected[4].

Update Windows and Firmware

Ensuring that your Surface Pro 9 has the latest Windows and firmware updates is crucial. To update, press WinKey + I to open the Settings app, then navigate to Updates & Security > Windows Update > Check for Updates. Installing the latest updates can often fix software-related issues that might be causing the rotation problem[4].

Run the Sensors Troubleshooter

The Sensors Troubleshooter can help identify and fix issues related to the device's sensors, which are responsible for detecting the device's orientation. To run the troubleshooter, open it and follow the instructions on the screen[4].

Use a Workaround for Keyboard-Connected Issues

If the screen only rotates when the keyboard is connected, there is a workaround. Connect the keyboard, flip the device to portrait mode, and then detach the keyboard. The screen should continue to rotate based on the device's orientation even after the keyboard is disconnected[3].

Run the Surface Diagnostic Toolkit

For more persistent issues, running the Surface Diagnostic Toolkit can help identify and fix problems with the device's drivers and firmware. This tool can be accessed through the Surface app, and it is recommended to run it and ensure all updates are installed, including optional updates[3].

Restore Your Surface (Last Resort)

If all other methods fail, restoring your Surface to a previous version of Windows might be necessary. However, this should be a last resort as it can remove recently installed apps and drivers. To restore, navigate to Start > Settings > Update & Security > Recovery, and then select Go back to the previous version of Windows[4].

By following these steps, users of the Microsoft Surface Pro 9 should be able to resolve issues related to screen rotation and restore the functionality that makes their device so versatile and convenient.