Fix “An Unexpected Error Has Occurred: The Troubleshooting Wizard Cant Continue”

Troubleshooters on Windows are usually the first solution whenever users experiences issues on their computer. It is a built in tool on Windows that scans for problems and fixes it if there any. Windows . For example, if you are having Windows update issues, you can try to run Windows Update troubleshooter. Troubleshooter is usually located on Windows Settings under Update and Security section. However, there have been reports from users getting prompt message “An unexpected error has occurred. The troubleshooting wizard can’t continue” when trying to run the troubleshooter tool. In this latest installment of our troubleshooting series, we will talk about the recommended solutions on how to fix an unexpected error has occurred. The troubleshooting wizard cant continue problem.

What to do with Error message “an unexpected error has occurred. The troubleshooting wizard can’t continue” occurs

One of the common cause for this problem to occur is from a corrupt files that can either be after Windows update and or from a recent installation of the .NET framework on your computer. Listed below are the troubleshooting solutions that you can try to fix the error message with troubleshooting wizard problem.

But before performing the solutions below, its best to restart your computer first. This action refreshes the computer system and removes corrupt system files that may have caused this problem to occur.

Solution 1: RUN CHKDSK Utility

There are instances when the hard disk on your computer gets corrupted and could be the cause for the error message to occur. To fix this, try to run CHKDSK Utility and then check if the error message will be resolved. There are two options to do this: via command prompt or via My computer. You can choose either of the two options.

Via My Computer”

  1. Press Windows key + E on your keyboard to open Windows Explorer

    An Unexpected Error Has Occurred

  2. Click on This PC at left pane.

    An Unexpected Error Has Occurred

  3. Right click on the disk drive you want to run a check and then click Properties from the drop down menu.

    An Unexpected Error Has Occurred

  4. At Properties window, click Tools tab

    The Troubleshooting Wizard Can't Continue

  5. Under Error checking section, click Check tab.

    An Unexpected Error Has Occurred

  6. Click Scan Drive tab even if prompt message appears: You don’t need to scan this drive. We haven’t found any errors on this drive. You can still scan the drive for errors if you want.

    The Troubleshooting Wizard Can't Continue

  7. Scanning process will begin. You will still be able to use your computer while the scanning process is ongoing.

    An Unexpected Error Has Occurred

  8. After CHKDSK is complete and “No errors were found”, click Close to exit.

    An Unexpected Error Has Occurred

  9. Click OK to exit properties window.

    An Unexpected Error Has Occurred

Via Command Prompt

  1. Type Command prompt at the search bar located at the lower left.
  2. Right click on Command prompt result and click RUN as Administrator from the drop down menu. This will open an Elevated Command Prompt window
  3. At Elevated command prompt, type “chkdsk /f /r ” command and press Enter.
  4. A prompt message will appear asking the user the option to run the scan at a scheduled time the next time the system restarts. Type Y at elevated command prompt and press Enter
  5. Restart computer.
  6. When computer reboots, CHKDSK will start running automatically to scan the hard drive on your computer. Wait for the process to complete.
  7. After CHKDSK process is complete, Windows will then boot.

After running CHKDSK utility, try to run troubleshooter wizard and then check if error message still occurs.

Solution 2: Reset Windows Update components

If the error message when running the troubleshooter appears after Windows update, it is possible that a corrupt files from Windows update is the culprit for the error. To fix this, you may need to reset Windows update components.

Before resetting Windows update components, make sure to end and or stop services related to Windows update such as Background Intelligent Transfer, Cryptographic services and Windows Update.

To stop Windows Update related services, follow the steps below:

  1. Press Windows key + R on your keyboard to open RUN dialog box.
  2. At RUN box, type services.msc and press Enter or click OK. This will open Services window.
  3. Locate and right click on each of these services: Background Intelligent Transfer, Cryptographic services and Windows Update.
  4. Click Stop from the drop down menu of each services.
  5. Exit Services Window.

After stopping Windows Update related services, you can now reset Windows Update components. Follow the steps below:

  1. At the search bar on your Windows located at the lower left, type “Command Prompt”
  2. Right click on the first result and select “Run as administrator” for command prompt admin access. If a prompt User account control (UAC) appears, click OK.
  3. At Command Prompt window, type the following commands in order and press the Enter key after each command:
  4. Type net stop bits at the command line followed by pressing the Enter key.
  5. Type net stop wuauserv  and press Enter
  6. Type net stop cryptSvc and press Enter
  7. Type net stop msiserver and press Enter
  8. Type ren C:\Windows\SoftwareDistribution SoftwareDistribution.old and press Enter
  9. Type ren C:\Windows\System32\catroot2 Catroot2.old and press Enter
  10. Type net start bits and press Enter
  11. Type net start wuauserv and press Enter
  12. Type net start cryptSvc and press Enter
  13. Type net start msiserver and press Enter
  14. Exit Command Prompt window
  15. Restart your computer.

After resetting Windows update components, try to run troubleshooter wizard and then check if error message still occurs.

Solution 3: Make sure Essential services are running

Make sure that the services that are essential for troubleshooting wizard are running. These services includes: Diagnostic Policy service, Diagnostic Service Host and Diagnostic System host.

To do this:

  1. Press Windows key + R on your keyboard to open RUN dialog box.
  2. At RUN dialog box, type services.msc and press Enter or click OK to open services window.
  3. Locate Diagnostic Policy Service. Right click on the service and click Properties from the drop down menu.
  4. Make sure service status is Running. If not, right click on the service and click Start from the drop down menu.
  5. Make sure Start up type is set to Automatic
  6. Locate Diagnostic Service Host. Right click on the service and click Properties from the drop down menu.
  7. Make sure service status is Running. If not, right click on the service and click Start from the drop down menu.
  8. Make sure Start up type is set to Automatic
  9. Locate Diagnostic System host. Right click on the service and click Properties from the drop down menu.
  10. Make sure service status is Running. If not, right click on the service and click Start from the drop down menu.
  11. Make sure Start up type is set to Automatic

Try to run troubleshooter wizard and then check if error message still occurs.

After following the steps mentioned, you will successfully fix an unexpected error has occurred. The troubleshooting wizard cant continue problem. Visit our TheDroidGuy Youtube Channel for more troubleshooting videos.

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