Troubleshooting Blank Charge 6 Screen With Green Light On

Troubleshooting a Blank Fitbit Charge 6 Screen with Green Light On

If you are experiencing an issue with your Fitbit Charge 6 where the screen remains black but the green sensor light on the bottom is flashing, there are several troubleshooting steps you can take to resolve the problem.

Step 1: Restart Using the Charging Cable

One of the first recommended steps is to restart your Fitbit Charge 6 using the charging cable that came with your device. This method involves using a specific button on the charging cable to force a restart. Here’s how to do it:

• Connect the Charger: Plug the charging cable into a USB port and ensure it is properly connected to your Fitbit Charge 6.
• Locate the Button: Find the small round button near the USB end of the charging cable.
• Force Restart: Press the button three times, waiting one second between each press. This should force your Fitbit to restart.

Step 2: Change the Clock Face

Another troubleshooting step is to change the clock face on your Fitbit Charge 6. This can sometimes get the device "unstuck" and back to working normally. Here’s how to do it:

• Access Your Fitbit Account: Go to your Fitbit account on your connected device.
• Navigate to Clock Faces: Tap on the icon for your Fitbit Charge 6, then navigate to the gallery and select the clocks section.
• Choose a New Clock Face: Select a different clock face and wait for it to install. This process may take a few seconds, and you may see a progress bar.

Additional Symptoms and Checks

If your Fitbit Charge 6 screen is black but you can feel vibrations or notifications, it indicates that the device is still operational. Here are some additional checks:

• Battery Status: Ensure that the battery is full, as indicated by the green sensor light flashing.
• Button Response: If pressing the side button results in vibrations but the screen remains black, it suggests the issue is with the display rather than the device being completely off.

Contacting Support

If the above steps do not resolve the issue, it may be necessary to contact Fitbit support for further assistance. In some cases, users have reported receiving a replacement device if the issue persists and the device is still under warranty.

By following these steps, you should be able to troubleshoot and potentially resolve the issue of a blank screen on your Fitbit Charge 6 with a green light on.