Troubleshoot No Sound During Call Samsung Galaxy S24 Solutions
Troubleshooting No Sound During Calls on Samsung Galaxy S24: Comprehensive Solutions
Users of the Samsung Galaxy S24 series, particularly the S24 Ultra, have been experiencing a frustrating issue where there is no sound or significantly reduced sound during phone calls. This problem has been reported by multiple users across various forums and communities, highlighting the need for effective troubleshooting steps.
1. Check for Debris in the Speaker Grill
One of the simplest yet effective steps is to ensure that the speaker grill is free from debris. A clogged speaker grill can significantly muffle the sound, leading to quiet or no sound during calls. Use a soft brush to carefully clean the grill.
2. Software Updates
Ensuring that the device is running on the latest software version is crucial. Software updates often include bug fixes that can resolve audio issues. Check for any available updates in the device's settings and install them promptly.
3. Safe Mode
Booting the phone into safe mode can help determine if the problem is caused by a third-party app. In safe mode, only pre-installed apps will run, allowing you to isolate the issue. If the problem does not occur in safe mode, it may indicate that a third-party app is causing the issue.
4. Reboot the Phone
A simple reboot can sometimes resolve the issue. Several users have reported that rebooting their phones fixes the no sound problem during calls, at least temporarily.
5. SIM Card Troubleshooting
Issues related to the SIM card can also cause sound problems during calls. Try ejecting the SIM card and reinserting it, then reboot the phone. Alternatively, place the SIM card in the secondary SIM slot to see if the issue persists.
6. Reset Mobile Network Settings
Resetting the mobile network settings can sometimes resolve connectivity and audio issues. Go to Settings > General Management > Reset > Reset Mobile Network Settings, and then reboot the phone.
7. VoLTE Issues
A specific issue has been identified with the VoLTE (Voice over LTE) option on the Samsung Galaxy S24 Ultra. When VoLTE is enabled, calls can become muted, and users may not be heard by the other party. Disabling VoLTE has been reported to resolve this issue.
8. Factory Reset
If none of the above steps work, a factory reset may be necessary. This will erase all data on the phone, so it is essential to back up your data before proceeding. A factory reset can sometimes resolve persistent software issues.
9. Diagnostic Tools
Using the Diagnostic Tool in the Samsung Members App can help identify and potentially fix issues with the phone's hardware and software. This tool can run various tests to diagnose problems and provide recommendations for fixes.
10. Advanced Features and Settings
For some users, disabling certain advanced features has resolved the issue. For example, turning off "Video Call effects" in the Advanced Features settings has been reported to fix audio issues during calls.
By following these steps, users of the Samsung Galaxy S24 series can potentially resolve the no sound or low sound issue during calls, improving their overall calling experience. If the problem persists after trying these solutions, it is advisable to contact Samsung support for further assistance.