Sony Xperia 1 Troubleshooting

What issues are you experiencing?


  • Not charging out of the box, charging slowly
  • Device not turning on
  • Battery draining quickly
  • Phone keeps rebooting randomly

Internet & Network

  • WiFi connection keeps dropping, intermittent connection
  • No signal, No service issues
  • Network not available, please try again later
  • Not connecting to WiFi network


  • How to take a screenshot
  • Unfortunately, Camera has stopped
  • Warning: Camera failed
  • Camera is out of focus

Operating System

  • Stuck on Black Screen of Death
  • Different ways to reset Galaxy S10
  • Keeps freezing and lagging
  • Running so slow, poor performance

Calls & Texts

  • Text messages not sent or received
  • Unfortunately, Messages has stopped
  • Phones calls keep dropping
  • Callers can't hear users


  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play


  • Facebook keeps crashing, not working
  • Twitter closes by itself, not updating
  • Nova Launcher crashes, causes phone to lag
  • Messenger crashes, closes on its own


  • Screen keeps on flickering
  • Screen is black but phone is powered on
  • How to repair broken screen
  • Display shows some dead pixels


  • Unable to read mounted SD card
  • Some apps in SD card not working
  • How to free up some storage space
  • Server storage full, unable to write on SD card



  • 64/128 GB
  • 6 GB RAM
  • microSD, up to 1 TB (uses shared SIM slot) - dual SIM model only


  • Android 9.0 (Pie)
  • Qualcomm SDM855 Snapdragon 855 (7 nm)
  • Octa-core (1x2.84 GHz Kryo 485 & 3x2.42 GHz Kryo 485 & 4x1.8 GHz Kryo 485)
  • Adreno 640


  • Comes with stereo speakers
  • NO 3.5mm jack
  • 24-bit/192kHz audio
  • Dynamic vibration system
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound

Battery Life

  • Non-removable Li-Ion 3330 mAh battery
  • Fast battery charging 18W (USB Power Delivery 2.0)
  • USB Power Delivery


  • OLED capacitive touchscreen, 16M colors
  • 6.5 inches, 98.6 cm2 (~82.0% screen-to-body ratio)
  • 1644 x 3840 pixels, 21:9 ratio (~643 ppi density)
  • Corning Gorilla Glass 6
  • DCI-P3 100%
  • HDR BT.2020
  • Triluminos display
  • X-Reality Engine


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, DLNA, hotspot
  • Bluetooth 5.0, A2DP, aptX HD, LE
  • NFC
  • USB 3.1, Type-C 1.0 reversible connector; USB Host


Main Camera

  • 12 MP, f/1.6, 26mm (wide), 1/2.6", 1.4µm, predictive Dual Pixel PDAF, 5-axis OIS
  • 12 MP, f/2.4, 52mm (telephoto), 1/3.4", 1.0µm, predictive Dual Pixel PDAF, 2x optical zoom, 5-axis OIS
  • 12 MP, f/2.4, 16mm (ultrawide), 1/3.4", 1.0µm
  • LED flash, panorama, HDR, eye tracking
  • [email protected]/30fps HDR, [email protected], [email protected] (5-axis gyro-EIS), [email protected]

Selfie Camera



  • Dimensions: 167 x 72 x 8.2 mm (6.57 x 2.83 x 0.32 in)
  • Weight: 180 g (6.35 oz)
  • Build: Front/back glass (Gorilla Glass 6) & aluminum frame
  • SIM: Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
  • IP65/IP68 dust/water proof (up to 1.5m for 30 mins)

Recent Guides

Sony Slightly Modifies The E4 With LTE To Create The E4g

By Matthew Miller | February 24, 2015

The Sony Xperia E4 is only a few weeks old, but that hasn’t stopped Sony from making a new variant of the device. Enter the E4g, essentially a smaller E4 that includes 4G LTE. Here are the specs: Display: 4.7-inch 960×540 LCD RAM: 1GB Processor: MediaTek MT6732 1.5GHz quad-core Storage: 8GB Camera: 5MP, 2MP Size: 133

Lollipop About To Be Tested For The Xperia Z2 And Z3 On Vodafone In Australia

By Matthew Miller | February 5, 2015

Even though reports are conflicting about Sony staying in the mobile business with a new Xperia Z4 or exiting it, they still have existing phones that need to be updated. During CES last month, Sony announced that at least the Xperia Z3 would be updated sometime this month, February. With a new report from Vodafone Australia, it

Sony Xperia Z3 and Z3 Compact rumor roundup and preview: more of the same?

By Adrian Diaconescu | July 15, 2014

Normally, we’d not even dare tackle potentially game-changing Android devices such as Sony’s Xperia Z2 and Z1 Compact sequels collectively, in just one preview post, sending the message they’re not really important as standalone products. No matter how little we know (as in truly know) about them, and how distant their releases may seem. After

Sony goes for Moto G’s jugular with cryptic D2403 entry-level smartphone

By Adrian Diaconescu | May 22, 2014

The sweet, sweet Xperia G rumors floating around a while ago never materialized and so technically Sony is yet to deliver a legitimate Moto G rival. But the Japanese may target Motorola’s other low-cost enchilada before long with a handheld known merely by a mysterious combination of letters and numbers. Meet the D2403, benchmarked over

Sony Xperia Z2 Tablet swings by FCC with Verizon-friendly LTE bands

By Adrian Diaconescu | April 11, 2014

Plagued by component shortages and thus unable to commercially launch the Xperia Z2 smartphone as swiftly as they’d have liked, Sony seems to be taking up the backup strategy to its 2014 world domination plan. Namely, the Japanese have their sights set on making Z2’s big brother, the aptly named Xperia Z2 Tablet, available on

HTC One (M8) vs Sony Xperia Z2 – Specs Comparison

By Adrian Diaconescu | April 2, 2014

After comparing and contrasting Samsung’s Galaxy S5 with Sony’s Xperia Z2, the GS5 with last year’s S4, HTC’s One (M8) with the 2013 One and the S5 with the M8, it’s come down to this. The One (M8) against the Xperia Z2 for the final win. Two apparent dark horses for the top-shelf Android crown,