Samsung Galaxy M10 Troubleshooting

What issues are you experiencing?

Power

  • Not charging out of the box, charging slowly
  • Device not turning on
  • Battery draining quickly
  • Phone keeps rebooting randomly

Internet & Network

  • WiFi connection keeps dropping, intermittent connection
  • No signal, No service issues
  • Network not available, please try again later
  • Not connecting to WiFi network

Camera

  • How to take a screenshot
  • Unfortunately, Camera has stopped
  • Warning: Camera failed
  • Camera is out of focus

Operating System

  • Stuck on Black Screen of Death
  • Different ways to reset Galaxy M10
  • Keeps freezing and lagging
  • Running so slow, poor performance

Calls & Texts

  • Text messages not sent or received
  • Unfortunately, Messages has stopped
  • Phones calls keep dropping
  • Callers can't hear users

Audio

  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play

Applications

  • Facebook keeps crashing, not working
  • Twitter closes by itself, not updating
  • Nova Launcher crashes, causes phone to lag
  • Messenger crashes, closes on its own

Screen

  • Screen keeps on flickering
  • Screen is black but phone is powered on
  • How to repair broken screen
  • Display shows some dead pixels

Storage

  • Unable to read mounted SD card
  • Some apps in SD card not working
  • How to free up some storage space
  • Server storage full, unable to write on SD card

Specifications

Memory

  • 32 GB ROM, 3 GB RAM
  • 16 GB ROM, 2 GB RAM
  • with microSD card slot, supports up to 1 TB (dedicated slot)

OS & CPU

  • Android 8.1 (Oreo); Experience 9.5
  • Exynos 7870 Octa (14 nm)
  • Octa-core 1.6 GHz Cortex-A53
  • Mali-T830 MP1

Audio

  • Comes with stereo speakers
  • 3.5mm jack
  • Active noise cancellation with dedicated mic
  • Dolby Atmos sound

Battery Life

  • Non-removable Li-Ion 3400 mAh battery

Display

  • PLS TFT capacitive touchscreen, 16M colors
  • 6.22 inches, 96.6 cm2 (~82.1% screen-to-body ratio)
  • 720 x 1520 pixels, 19:9 ratio (~270 ppi density)

Connectivity

  • Wi-Fi 802.11 b/g/n, WiFi Direct, hotspot
  • Bluetooth 4.2, A2DP, LE
  • GPS with A-GPS, GLONASS, BDS
  • microUSB 2.0

Camera

Main Camera

  • 13 MP, f/1.9, 27mm (wide), 1/3.1", 1.12µm, PDAF
  • 5 MP, f/2.2, 12mm (ultrawide)
  • LED flash, panorama, HDR
  • [email protected]

Selfie Camera

Build

  • Dimensions: 155.6 x 75.6 x 7.7 mm (6.13 x 2.98 x 0.30 in)
  • Weight: 163 g (5.75 oz)
  • Build: Front glass, plastic body
  • SIM: Dual SIM (Nano-SIM, dual stand-by)

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