How Reset My Fitbit Charge If Unresponsive Evergreen Guide

How to Reset Your Fitbit Charge 5 If It's Unresponsive: A Comprehensive Guide

If your Fitbit Charge 5 has become unresponsive, there are several steps you can take to try and revive it. Here’s a detailed guide on how to reset your device, covering both scenarios where the screen is responsive and when it is not.

When the Screen is Responsive

1. Access Settings:

   • Start by navigating to your clock face on the Fitbit Charge 5.
   • Swipe down from the top of the screen until you reach the settings menu.
   • Tap on "Settings" and then swipe down until you find the "Restart Device" option.

2. Initiate Restart:

   • Tap on "Restart Device" to begin the process. You will see a prompt asking you to confirm the restart.
   • Swipe up to reveal the "Restart" and "Cancel" options. Tap "Restart" to proceed with the reboot.
   • The device will enter the restarting process, and you should see the Fitbit logo appear on the screen, followed by the clock face returning.

When the Screen is Not Responsive

1. Use the Charging Cable:

   • If your Fitbit Charge 5 is not responding to taps or swipes, you will need to use the charging cable to perform a soft reset.
   • Connect your Fitbit to the charging cable, ensuring the pins on the charger align with those on the Fitbit and that it is securely connected.
   • Plug the other end of the charging cable into a compatible USB Type-A power source.

2. Press the Button on the Charger:

   • Locate the small button on the flat end of the charging cable.
   • Press this button three times, pausing for one second between each press. You may feel a slight vibration during this process.
   • Wait for about 10 seconds or until the Fitbit logo appears on the screen, indicating that the device is restarting.

Additional Troubleshooting Steps

• Extended Charging:
  If the initial reset does not work, it may be necessary to let the device charge for an extended period, sometimes up to 3-4 hours, before attempting the reset again. This can help ensure the device has enough power to complete the restart process.

• Changing Clock Face:
  If the device still does not respond after a reset, try changing the clock face through the Fitbit app. Go to the app, select your Charge 5, navigate to the gallery, and install a different clock face. Then, sync the watch again to see if this resolves the issue.

• Contacting Customer Support:

If none of the above steps resolve the issue, it may be necessary to contact Fitbit Customer Support. They can guide you through additional troubleshooting steps and, if the device is under warranty, may offer a replacement or a discount on a new device.

By following these steps, you should be able to reset your Fitbit Charge 5 and restore its functionality, even if it has become unresponsive.