Google Pixel 4 / 4 XL Troubleshooting

What issues are you experiencing?

Power

  • Not charging out of the box, charging slowly
  • Device not turning on
  • Battery draining quickly
  • Phone keeps rebooting randomly

Internet & Network

  • WiFi connection keeps dropping, intermittent connection
  • No signal, No service issues
  • Network not available, please try again later
  • Not connecting to WiFi network

Camera

  • How to take a screenshot
  • Unfortunately, Camera has stopped
  • Warning: Camera failed
  • Camera is out of focus

Operating System

  • Stuck on Black Screen of Death
  • Different ways to reset Google Pixel 4
  • Keeps freezing and lagging
  • Running so slow, poor performance

Calls & Texts

  • Text messages not sent or received
  • Unfortunately, Messages has stopped
  • Phones calls keep dropping
  • Callers can't hear users

Audio

  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play

Applications

  • Facebook keeps crashing, not working
  • Twitter closes by itself, not updating
  • Nova Launcher crashes, causes phone to lag
  • Messenger crashes, closes on its own

Screen

  • Screen keeps on flickering
  • Screen is black but phone is powered on
  • How to repair broken screen
  • Display shows some dead pixels

Storage

  • Unable to read mounted SD card
  • Some apps in SD card not working
  • How to free up some storage space
  • Server storage full, unable to write on SD card

Specifications

Memory

Pixel 4

  • 64GB 6GB RAM
  • 128GB 6GB RAM
  • no microSD card slot

Pixel 4 XL

  • 64GB 6GB RAM
  • 128GB 6GB RAM
  • no microSD card slot

 

OS & CPU

  • OS: Android 10
  • Chipset: Qualcomm SDM855 Snapdragon 855 (7 nm)
  • CPU: Octa-core (1x2.84 GHz Kryo 485 & 3x2.42 GHz Kryo 485 & 4x1.78 GHz Kryo 485)
  • GPU: Adreno 640

Audio

  • Comes with stereo speakers
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic

Battery Life

Pixel 4

  • Non-removable Li-Po 2800 mAh battery
  • Fast battery charging 18W
  • USB Power Delivery 2.0
  • QI wireless charging

Pixel 4 XL

  • Non-removable Li-Po 3700 mAh battery
  • Fast battery charging 18W
  • USB Power Delivery 2.0
  • QI wireless charging

Display

Pixel 4

  • Type: P-OLED capacitive touchscreen, 16M colors
  • Size: 5.7 inches, 80.7 cm2 (~79.8% screen-to-body ratio)
  • Resolution: 1080 x 2280 pixels, 19:9 ratio (~444 ppi density)
  • Protection: Corning Gorilla Glass 5
  • DCI-P3 100%
  • HDR
  • Always-on display
  • 90Hz

Pixel 4 XL

  • Type: P-OLED capacitive touchscreen, 16M colors
  • Size: 6.3 inches, 98.0 cm2 (~81.3% screen-to-body ratio)
  • Resolution: 1440 x 3040 pixels, 19:9 ratio (~537 ppi density)
  • Protection: Corning Gorilla Glass 5
  • DCI-P3 100%
  • HDR
  • Always-on display
  • 90Hz

Connectivity

  • WLAN: Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, DLNA, hotspot
  • Bluetooth: 5.0, A2DP, LE, aptX HD
  • GPS: Yes, with A-GPS, GLONASS, BDS, GALILEO
  • NFC: Yes
  • Infrared port: No
  • Radio: No
  • USB: 3.1, Type-C 1.0 reversible connector

 

Camera

Main Camera

Selfie Camera

Build

Pixel 4

  • Dimensions: 147.1 x 68.8 x 8.2 mm (5.79 x 2.71 x 0.32 in)
  • Weight: 162 g (5.71 oz)
  • Build: Front/back glass (Gorilla Glass 5), aluminum frame
  • SIM: Nano-SIM card & eSIM
  • IP68 dust/water resistant (up to 1.5m for 30 mins)

Pixel 4 XL

  • Dimensions: 160.4 x 75.1 x 8.2 mm (6.31 x 2.96 x 0.32 in)
  • Weight: 193 g (6.81 oz)
  • Build: Front/back glass (Gorilla Glass 5), aluminum frame
  • SIM: Nano-SIM card & eSIM
  • IP68 dust/water resistant (up to 1.5m for 30 mins)

Recent Guides

Google Quietly Fixed Pixel 4 White Balance Issues with an Update

By Valerie | November 11, 2019

The Google Pixel 4 is one of the best Android smartphones in the market right now. However, it seems like not all was well with the phone when it was launched, particularly with regards to the camera performance. It has been reported on multiple forums, including Reddit, that the Pixel 4 camera had some white

Pixel 4 Pre-Orders in the UK Getting a Customized Pixel Cereal Box

By Valerie | October 22, 2019

Google is promoting the arrival of the Pixel 4 in the UK in an unconventional manner. 2,000 customers who pre-ordered the Pixel 4 in the region will reportedly get a Pixel 4 in a cereal box with a small pouch of actual marshmallows inside it. The marshmallows use the likeness of the Google logo, making

Pixel 4 Confirmed to Support Fast Wireless Charging on Any Qi Charger

By Valerie | October 21, 2019

While the Pixel 3 from last year did introduce wireless charging to the lineup, it could only charge wirelessly at up to 5W, although the speeds went up to 10W with the Pixel Stand accessory. It has now been revealed that the recently announced Pixel 4 lineup takes this a step further with an official

Verizon and T-Mobile Pixel 4 Will Not Support RCS at Launch

By Valerie | October 18, 2019

RCS or Rich Communication Services is a technology that plans to serve as an alternative to conventional SMS. Google has been supporting this tech for a while now and has naturally included this with the new Pixel 4 as well. However, as per two separate reports coming out of Twitter, T-Mobile and Verizon will not

Google Explains Why It Didn’t Unveil a 5G version of the Pixel 4

By Valerie | October 17, 2019

While rumors seemed to indicate that the Pixel 4 will almost certainly come with a 5G chip inside, that wasn’t to be as Google didn’t speak about 5G during the course of the announcement. Well, the exclusion was deliberate and well thought out as it turns out. Speaking to PCMag, Google’s VP of Product Management,

Google Announces Pixel 4 and Pixel 4 XL with Some Cool New Features

By Valerie | October 15, 2019

Even though the Pixel 4 and the Pixel 4 XL went official only a few hours ago, there was enough information about the hardware of the two phones well in advance. Well, as it turns out, Google did have a few more surprises in store for the fans, including the addition of a groundbreaking Soli