Google Pixel 4 / 4 XL Troubleshooting

What issues are you experiencing?

Power

  • Not charging out of the box, charging slowly
  • Device not turning on
  • Battery draining quickly
  • Phone keeps rebooting randomly

Internet & Network

  • WiFi connection keeps dropping, intermittent connection
  • No signal, No service issues
  • Network not available, please try again later
  • Not connecting to WiFi network

Camera

  • How to take a screenshot
  • Unfortunately, Camera has stopped
  • Warning: Camera failed
  • Camera is out of focus

Operating System

  • Stuck on Black Screen of Death
  • Different ways to reset Google Pixel 4
  • Keeps freezing and lagging
  • Running so slow, poor performance

Calls & Texts

  • Text messages not sent or received
  • Unfortunately, Messages has stopped
  • Phones calls keep dropping
  • Callers can't hear users

Audio

  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play

Applications

  • Facebook keeps crashing, not working
  • Twitter closes by itself, not updating
  • Nova Launcher crashes, causes phone to lag
  • Messenger crashes, closes on its own

Screen

  • Screen keeps on flickering
  • Screen is black but phone is powered on
  • How to repair broken screen
  • Display shows some dead pixels

Storage

  • Unable to read mounted SD card
  • Some apps in SD card not working
  • How to free up some storage space
  • Server storage full, unable to write on SD card

Specifications

Memory

Pixel 4

  • 64GB 6GB RAM
  • 128GB 6GB RAM
  • no microSD card slot

Pixel 4 XL

  • 64GB 6GB RAM
  • 128GB 6GB RAM
  • no microSD card slot

 

OS & CPU

  • OS: Android 10
  • Chipset: Qualcomm SDM855 Snapdragon 855 (7 nm)
  • CPU: Octa-core (1x2.84 GHz Kryo 485 & 3x2.42 GHz Kryo 485 & 4x1.78 GHz Kryo 485)
  • GPU: Adreno 640

Audio

  • Comes with stereo speakers
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic

Battery Life

Pixel 4

  • Non-removable Li-Po 2800 mAh battery
  • Fast battery charging 18W
  • USB Power Delivery 2.0
  • QI wireless charging

Pixel 4 XL

  • Non-removable Li-Po 3700 mAh battery
  • Fast battery charging 18W
  • USB Power Delivery 2.0
  • QI wireless charging

Display

Pixel 4

  • Type: P-OLED capacitive touchscreen, 16M colors
  • Size: 5.7 inches, 80.7 cm2 (~79.8% screen-to-body ratio)
  • Resolution: 1080 x 2280 pixels, 19:9 ratio (~444 ppi density)
  • Protection: Corning Gorilla Glass 5
  • DCI-P3 100%
  • HDR
  • Always-on display
  • 90Hz

Pixel 4 XL

  • Type: P-OLED capacitive touchscreen, 16M colors
  • Size: 6.3 inches, 98.0 cm2 (~81.3% screen-to-body ratio)
  • Resolution: 1440 x 3040 pixels, 19:9 ratio (~537 ppi density)
  • Protection: Corning Gorilla Glass 5
  • DCI-P3 100%
  • HDR
  • Always-on display
  • 90Hz

Connectivity

  • WLAN: Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, DLNA, hotspot
  • Bluetooth: 5.0, A2DP, LE, aptX HD
  • GPS: Yes, with A-GPS, GLONASS, BDS, GALILEO
  • NFC: Yes
  • Infrared port: No
  • Radio: No
  • USB: 3.1, Type-C 1.0 reversible connector

 

Camera

Main Camera

Selfie Camera

Build

Pixel 4

  • Dimensions: 147.1 x 68.8 x 8.2 mm (5.79 x 2.71 x 0.32 in)
  • Weight: 162 g (5.71 oz)
  • Build: Front/back glass (Gorilla Glass 5), aluminum frame
  • SIM: Nano-SIM card & eSIM
  • IP68 dust/water resistant (up to 1.5m for 30 mins)

Pixel 4 XL

  • Dimensions: 160.4 x 75.1 x 8.2 mm (6.31 x 2.96 x 0.32 in)
  • Weight: 193 g (6.81 oz)
  • Build: Front/back glass (Gorilla Glass 5), aluminum frame
  • SIM: Nano-SIM card & eSIM
  • IP68 dust/water resistant (up to 1.5m for 30 mins)

Recent Guides

Android 11 Code Reveals Support for Double-Tap Gestures on the Phone’s Back Panel

By Valerie | February 21, 2020

Developers have discovered a new feature within Android 11 that allows users to double-tap the phone’s back panel to access other features. It is further revealed that users will be able to customize this feature for other tasks like silencing alarms/phone calls or launching the camera app. This feature will reportedly be limited to the

Pixel 4 to Get Improved Touch Sensitivity and a New Motion Sense Gesture With Android 11

By Valerie | February 19, 2020

Google’s new Android 11 Developer Preview has uncovered some new features on the Pixel 4, prominent among these being the new Motion Sense Gesture. Android 11 on the Pixel 4 also comes with a toggle in the Settings to improve touch sensitivity while using screen protectors. Android 11 is expected to be detailed further during

Google’s AirPods Pro Rival, the New Pixel Buds Now up for Pre-Order

By Valerie | February 18, 2020

Retailer B&H Photo has put up the Google Pixel Buds up for pre-order on its site with no mention of when it will ship to the customers. The Pixel Buds is Google’s latest true wireless earbuds that will compete with the likes of the Apple AirPods Pro in the segment. Earlier, Google had talked about

A Pixel Launcher Bug Is Reportedly Hiding App Icons

By Valerie | January 2, 2020

The Pixel is one of the few phones in the market that offers a pure Google experience with a wide range of features and apps specific to the device. With Google recently announcing a “feature drop” that brought new features to Pixel phones, it seems like it has some issues as well. Some users are

Google Store Customers Receive Pixel 4 Units SIM Locked to Xfinity

By Valerie | December 30, 2019

Some buyers of the Pixel 4 were in for a surprise as they received their supposedly unlocked units locked to Xfinity Mobile upon activation. And to make things worse, Google even sent some replacements to the affected users but those were found to be locked to Xfinity as well. This naturally has caused a lot

Google Quietly Fixed Pixel 4 White Balance Issues with an Update

By Valerie | November 11, 2019

The Google Pixel 4 is one of the best Android smartphones in the market right now. However, it seems like not all was well with the phone when it was launched, particularly with regards to the camera performance. It has been reported on multiple forums, including Reddit, that the Pixel 4 camera had some white