Google Pixel 3a / 3a XL Troubleshooting

What issues are you experiencing?

Power

  • Not charging out of the box, charging slowly
  • Device not turning on
  • Battery draining quickly
  • Phone keeps rebooting randomly

Internet & Network

  • WiFi connection keeps dropping, intermittent connection
  • No signal, No service issues
  • Network not available, please try again later
  • Not connecting to WiFi network

Camera

  • How to take a screenshot
  • Unfortunately, Camera has stopped
  • Warning: Camera failed
  • Camera is out of focus

Operating System

  • Stuck on Black Screen of Death
  • Different ways to reset Pixel 3a
  • Keeps freezing and lagging
  • Running so slow, poor performance

Calls & Texts

  • Text messages not sent or received
  • Unfortunately, Messages has stopped
  • Phones calls keep dropping
  • Callers can't hear users

Audio

  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play

Applications

  • Facebook keeps crashing, not working
  • Twitter closes by itself, not updating
  • Nova Launcher crashes, causes phone to lag
  • Messenger crashes, closes on its own

Screen

  • Screen keeps on flickering
  • Screen is black but phone is powered on
  • How to repair broken screen
  • Display shows some dead pixels

Storage

  • Unable to read mounted SD card
  • Some apps in SD card not working
  • How to free up some storage space
  • Server storage full, unable to write on SD card

Specifications

Memory

Pixel 3a

  • 64 GB
  • 4 GB RAM
  • NO microSD card slot

Pixel 3a XL

  • 64 GB
  • 4 GB RAM
  • NO microSD card slot

OS & CPU

  • Android 9.0 (Pie)
  • Qualcomm SDM670 Snapdragon 670 (10 nm)
  • Octa-core (2x2.0 GHz 360 Gold & 6x1.7 GHz Kryo 360 Silver)
  • Adreno 615

Audio

  • Comes with stereo speakers
  • 3.5mm jack
  • Active noise cancellation with dedicated mic

Battery Life

Pixel 3a

  • Non-removable Li-Po 3000 mAh battery
  • Fast battery charging 18W
  • USB Power Delivery 2.0

Pixel 3a XL

  • Non-removable Li-Po 3700 mAh battery
  • Fast battery charging 18W
  • USB Power Delivery 2.0

Display

Pixel 3a

  • OLED capacitive touchscreen, 16M colors
  • 5.6 inches, 79.6 cm2 (~75.0% screen-to-body ratio)
  • 1080 x 2220 pixels, 18.5:9 ratio (~441 ppi density)
  • Asahi Dragontrail Glass
  • Always-on display

Pixel 3a XL

  • OLED capacitive touchscreen, 16M colors
  • 6.0 inches, 92.9 cm2 (~76.3% screen-to-body ratio)
  • 1080 x 2160 pixels, 18:9 ratio (~402 ppi density)
  • Asahi Dragontrail Glass
  • Always-on display

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX HD
  • Yes, with A-GPS, GLONASS, GALILEO
  • with NFC
  • USB 2.0, Type-C 1.0 reversible connector

Camera

Pixel 3a

Pixel 3a XL

Build

Pixel 3a

  • Dimensions: 151.3 x 70.1 x 8.2 mm (5.96 x 2.76 x 0.32 in)
  • Weight: 147 g (5.19 oz)
  • Build: Front glass, plastic body
  • SIM: Nano-SIM

Pixel 3a XL

  • Dimensions: 160.1 x 76.1 x 8.2 mm (6.30 x 3.00 x 0.32 in)
  • Weight: 167 g (5.89 oz)
  • Build: Front glass, plastic body
  • SIM: Nano-SIM, Electronic SIM card (eSIM)

Recent Guides

Two ways to enable Safe Mode on Google Pixel 3a

By Felix Harley | November 7, 2019

There are two ways you can make your Google Pixel 3a to run in Safe Mode and that’s what I want to show you in this post. It is important that you know how to do even just one of these methods because there are times when your phone won’t work properly due to third-party

5 Best Wireless Chargers For Pixel 3a

By Brad | November 7, 2019

It might sound absurd today, but the newly launched Google Pixel 3a actually comes without wireless charging. There’s no Qi-based wireless charging there whatsoever; however, there is a way to add it. For that, you’ll need to add a wireless charging receiver to your Google Pixel 3a. You can pick one up for the Google

7 Best Wallet Case for Pixel 3a

By Valerie | November 7, 2019

Google recently took the wraps off the Pixel 3a, a budget-ranged alternative to the popular Pixel lineup. If you recently got the Pixel 3a, and are considering protecting it with a case, you will know that it’s not easy to find the specific case you’re looking for. Wallet cases in particular, are very handy as

Google Pixel 3a Reset Guide: How to do various types of reset on your phone

By Felix Harley | November 4, 2019

When you encounter problems with your new Google Pixel 3a and you don’t know what caused them, there’s always something you can do to make it work perfectly again and that’s to reset it. But as you know, there are different types of resets you can do to phones like this and that’s what we’re

How to Hard Reset your new Google Pixel 3a [Tutorial]

By Felix Harley | November 3, 2019

A hard reset should be done when your new Google Pixel 3a cannot boot up into the Home or Lock screen successfully. While most of the time boot issues are due to firmware problems that may allow you to use your phone, there are times when the boot process is interrupted and when it happens,

How to fix Google Pixel 3a that won’t turn on [troubleshooting guide]

By Harold | November 3, 2019

When a high-end smartphone like the new Google Pixel 3a powered down on its own and won’t turn on again, you would immediately think there’s an issue with its hardware. However, it’s actually not a problem with the hardware but the firmware. If you’ve heard about a system crash, this could be just another case