Genshin Impact Crashing On Galaxy S24 – How To Fix

Genshin Impact Crashing on Galaxy S24: Comprehensive Solutions

Genshin Impact, a popular open-world action role-playing game, can sometimes encounter issues on the Samsung Galaxy S24, leading to frustrating crashes. Here are several step-by-step solutions to help you resolve these crashes and enjoy a smoother gaming experience.

1. Update Your Device and Game

Step-by-Step Tutorial:

1. Check for Device Updates:
   • Go to your Galaxy S24's Settings.
   • Scroll down and select Software update.
   • Tap Download and install if an update is available.
2. Update Genshin Impact:
   • Open the Google Play Store or App Store.
   • Search for Genshin Impact.
   • If an update is available, tap Update.

Explanation: Ensuring both your device and the game are updated can resolve compatibility issues and fix bugs that might cause crashes.

2. Clear Cache and Data

Step-by-Step Tutorial:

1. Clear Cache:
   • Go to your Galaxy S24's Settings.
   • Select Apps.
   • Find Genshin Impact and tap on it.
   • Tap Storage.
   • Select Clear cache.
2. Clear Data:
   • Follow the same steps as above but select Clear data instead.

Explanation: Clearing cache and data can remove temporary files and corrupted data that might be causing the game to crash.

3. Adjust Graphics Settings

Step-by-Step Tutorial:

1. Open Genshin Impact:
   • Launch the game on your Galaxy S24.
2. Access Settings:
   • Tap the Paimon Menu (the icon that looks like a character).
   • Select Settings.
3. Adjust Graphics:
   • Go to the Graphics tab.
   • Lower the graphics quality or turn off features like motion blur, anti-aliasing, or shadows.

Explanation: Reducing the graphics load can help the game run more smoothly on your device, reducing the likelihood of crashes.

4. Close Background Apps

Step-by-Step Tutorial:

1. Open Recent Apps:
   • Swipe up from the bottom of the screen and hold to see recent apps.
2. Close Unnecessary Apps:
   • Swipe left or right to find apps you are not using.
   • Swipe up on each app to close it.

Explanation: Closing background apps can free up memory and CPU resources, allowing Genshin Impact to run more efficiently.

5. Check for Overheating

Step-by-Step Tutorial:

1. Monitor Device Temperature:
   • Use a third-party app like CPU-Z or Device Monitor to check your device's temperature.
2. Cool Down Your Device:
   • If your device is overheating, turn it off and let it cool down.
   • Ensure good airflow around your device while playing.

Explanation: Overheating can cause the game to crash. Keeping your device cool can help maintain stable performance.

6. Reinstall Genshin Impact

Step-by-Step Tutorial:

1. Uninstall Genshin Impact:
   • Go to your Galaxy S24's Settings.
   • Select Apps.
   • Find Genshin Impact and tap on it.
   • Tap Uninstall.
2. Reinstall Genshin Impact:
   • Open the Google Play Store or App Store.
   • Search for Genshin Impact.
   • Tap Install.

Explanation: Reinstalling the game can remove any corrupted files that might be causing crashes and ensure you have a clean installation.

7. Check for Storage Space

Step-by-Step Tutorial:

1. Check Storage:
   • Go to your Galaxy S24's Settings.
   • Select Storage.
2. Free Up Space:
   • Delete unnecessary files, apps, or data to free up storage space.

Explanation: Insufficient storage space can cause the game to crash. Ensuring you have enough free space can help the game run smoothly.

8. Use a Task Killer or Cleaner App

Step-by-Step Tutorial:

1. Download a Task Killer or Cleaner App:
   • Open the Google Play Store.
   • Search for a task killer or cleaner app like CCleaner or Task Manager.
   • Install the app.
2. Run the App:
   • Open the task killer or cleaner app.
   • Follow the prompts to clean up your device and close unnecessary tasks.

Explanation: These apps can help clear up system resources and close background tasks that might be interfering with Genshin Impact.

9. Reset App Preferences

Step-by-Step Tutorial:

1. Go to Settings:
   • Open your Galaxy S24's Settings.
2. Reset App Preferences:
   • Scroll down and select Apps.
   • Tap the three dots at the top right corner.
   • Select Reset app preferences.

Explanation: Resetting app preferences can restore default settings for all apps, which might resolve any configuration issues causing crashes.

10. Contact Support

Step-by-Step Tutorial:

1. Visit the Official Support Page:
   • Go to the Genshin Impact Official Support Page.
2. Submit a Ticket:
   • Describe your issue and provide any relevant details.
   • Submit the ticket for support.

Explanation: If none of the above solutions work, contacting the game's support team can provide personalized assistance and potential patches or fixes for your specific issue.

By following these steps, you should be able to resolve the crashing issues with Genshin Impact on your Galaxy S24 and enjoy a more stable gaming experience.