There have been reports from Galaxy Buds 2 Pro users not connecting or having difficulty connecting to their phones. In today’s post, let us go through troubleshooting solutions that you can do to fix Galaxy Buds 2 Pro can’t connect to Phone.
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Fix Galaxy Buds 2 Pro Can’t Connect To Phone
Before we go to the solutions to fix earbuds not connecting to phone issue, let us first go through the steps on how to put Galaxy Buds into pairing mode:
Enabling pairing mode on your galaxy buds is very simple and can be done in two ways: from the charging case and from its touch sensors.
Here’s how to enable Galaxy Buds 2 Pro into pairing mode using the charging case:
- Place both samsung galaxy buds back to its case.
- Close the lid of the case.
- After 5 seconds, open the lid of the case. Galaxy buds should automatically enter into Bluetooth pairing mode.
Here’s how to enable Galaxy Buds 2 Pro into pairing mode via Touch sensors:
- Place earbuds in your ears.
- Press and hold the touch sensors of the earbuds for 10 seconds.
- If you hear a successive beep. This means that the earbuds are in pairing mode.
Solution 1: Restart Device
The very first thing that you need to do when your galaxy buds is not connecting to your phone is to restart your phone. There’s a possibility that an application on the phone’s background is interfering with the Bluetooth connection between the phone and the galaxy buds causing both devices to not connect with each other. Most of the time, a simple restart can fix issues.
Before performing other solutions in this post, perform the restart option first and then check if the issue still occurs.
Solution 2: Unpair other Bluetooth device the phone is connected to
Although smartphones and other devices are capable of connecting to multiple devices, there is a limit for the number of devices. To fix this, try to unpair other bluetooth devices that your phone is connected to especially that one that you are no longer using for quite some time. You can always pair it again to your phone anytime.
Here’s how to unpair Bluetooth device from an Android phone:
- Open Setting app from the phone
- Tap Connections
- Select Bluetooth Settings
- On the Bluetooth device you want to unpair, tap on the gear con beside the name.
- Tap unpair option located at the lower right corner of the screen on the Bluetooth device section that you want to unpair.
Here’s how to unpair Bluetooth device from your iPhone:
- Open Setting app from your iPhone
- Tap Bluetooth settings
- Under My Devices section, select the info icon on the Bluetooth device you want to unpair from your Phone.
- Select and tap Forget This Device option.
Solution 3: Restart Bluetooth settings
There are instances when Galaxy buds cannot connect to an Android device or an iOS device even if the bluetooth is turned on. Try restarting bluetooth settings before pair your galaxy buds again to your phone.
Restart Bluetooth on Windows:
- Go to Settings
- Select Devices
- Select Bluetooth and other devices option
- Toggle OFF Bluetooth button
- After 1-2 minutes, toggle ON bluetooth button again.
Restart Bluetooth on Android device:
- Tap on Settings icon
- Tap Bluetooth option
- Toggle OFF Bluetooth button
- After 1-2 minutes, toggle ON Bluetooth button
Solution 4: Restart Pairing Galaxy Buds 2 Pro
Restarting the pairing of your Galaxy Buds 2 pro simply means unpairing the buds from your phone and then pair it again. There are times when even if you already paired galaxy buds 2 pro before but will not connect again. If that’s the case, you may need to unpair and pair it again.
To do this:
- Close charging case of samsung earbuds. Make sure earbuds are inside the case.
- Open settings app on your phone
- Go to Bluetooth section
- Tap on the gear icon (for Android devices) and info icon (for iOS devices).
- Tap Unpair option.
After unpairing Galaxy Buds 2 Pro from your Phone, pair your galaxy buds again to your Phone and check if the issue still occurs.
Solution 5: Try pairing galaxy buds to another device
If after unpairing Galaxy buds 2 pro to your phone and still the issue persists, try pairing the galaxy buds to another device. This is to determine whether there is an issue with the galaxy buds or the phone you are trying to connect it to.
If after pairing galaxy buds to another device and bluetooth connection is established, this means that there is something wrong with the Bluetooth settings on your phone. You can fix this by resetting network settings on the device.
Solution 6: Make sure Samsung buds and phone are within range
The recommended range for both the samsung galaxy pro and the device to achieved a good bluetooth connection is 10 meters. When both devices are in pairing mode, make sure that the buds and the phone are close.
Barriers such as a wall, a door can also interfere with the bluetooth connection of both devices hence there will be an intermittent connection or even not connecting at all.
Solution 7: Charge Galaxy Buds 2 Pro
Another possibility why the galaxy buds can’t connect to your phone is either one earbuds or both the earbuds are low on battery. It is recommended to charge your galaxy buds 2 pro before attempting to pair it again to your phone.
Charging is simple and easy, all you need to do is to place earbuds back to its charging case and then close the lid. Connect the earbuds charging cable to the charging case. Plug cable to a power source and then charge for at least 30 minutes before trying to connect galaxy buds 2 pro again to your phone.
Solution 8 : Update Software on your Galaxy Earbuds
An outdated software can cause issues with you samsung galaxy buds such as not connecting or not pairing to your phone. A software update can help fix issues. Updating to the latest software version updates earbuds features and most of the fixes bugs that may have caused the not connecting issue to occur. Pending updates can be check either of the following apps on your phone: Galaxy wearable app, Galaxy IconX or Samsung galaxy buds app)
To do this:
- Open Galaxy wearable app on your phone.
- Navigate to earbuds settings
- Scroll down and tap on Earbuds software update. App will automatically search for available updates.
- When an update is available, download and install new software updates.
Connect Galaxy buds 2 pro to your phone again and then check if the issue still occurs.
Solution 9: Restore Galaxy Buds to Factory settings
If you are experiencing intermittent connection between the galaxy buds and your phone or the buds is not connecting at all, try to factory reset galaxy buds from Galaxy Wearable app. Not only will the galaxy buds be automatically unpaired from devices, but will also restore the settings to default. You may need to set up Galaxy buds again and pair it to your phone.
To do this:
- Open Galaxy Wearable app on your phone..
- Navigate and select Earbuds settings.
- Scroll down and select Reset.
- A prompt message appears if you want to reset earbuds. Tap Reset tab to confirm action.
After restoring galaxy buds, set it up again and then try to connect the earbuds again to your phone.
Your Samsung galaxy buds 2 pro can connect to any Bluetooth devices. You can stream music and even make calls using samsung earbuds. It can be very frustrating if you are having issues with your earbuds such as not being able to connect the earbuds to your phone.
This post provides solutions that can help you fix Galaxy Buds 2 pro can’t connect to phone issue.