Estimate Cost : 0

Time Needed : 8 minutes

Fortunately, such a problem isn’t really serious and you will be able to fix it by doing some basic troubleshooting procedures. So if you’re one of the users that’s bugged by this issue, here are the things you should do. 

1. First solution: Force stop the app and reopen it. 

   
   App issues can often be fixed by simply restarting the app in question. The moment Messenger stops responding, force stop it and then try to launch it again. It might be the only thing you need to do to make the app work. Here’s how: 
   
   1. Swipe up from the bottom of the screen and stop in the middle. This will show you the apps that you’ve recently used. 
   2. Look for Messenger and then swipe up on it to close it.  You can also swipe all the way to the left and tap Clear all to close all apps that you’ve recently used.
   
   After doing that, try launching Messenger again and use it like you normally do to know if the problem still occurs. If it still does, then move on to the next solution. 

2. Second solution: Restart your phone. 

   
   You can also fix any app problem by simply refreshing your phone’s memory. A simple restart can oftentimes be enough to fix a problem like this, especially that the app you’re dealing with is a third party. 
   
   1. To restart your phone, swipe down from the top of the screen with two fingers to pull down the Quick settings panel. 
   2. Tap the Power icon and select Restart. Now wait until your device finishes the reboot. 
   
   After the restart, launch the Messenger app again to see if it still stops responding at some point. If it still does, then try the next solution.

3. Third solution: Make sure the app is updated.

   
   Widespread issues with apps are often fixed by updates rolled out by their respective developers. So what you need to do next is to check if there’s an update available for Messenger and then update it if possible. 
   
   1. To check for the update, launch the Play Store. 
   2. Tap your profile picture and then select Manage apps & device. 
   3. On the next screen, tap Manage and select Updates available.
   4. If Messenger is on the list, tap on it and then tap Update. 
   
   When the update is finished, launch the app again to see if it still stops responding at some point. If it still does, then try the next solution. 

4. Fourth solution: Clear the cache and data. 

   
   Clearing the cache and data of an app will actually reset it and in most cases, it will be enough to fix any problem you have with it. That’s the next thing you have to do if all the previous solutions fail. 
   
   1. To do that, pull up the app drawer and look for Messenger. 
   2. Tap and hold on its icon until the options show. 
   3. Tap the App info icon. 
   4. Find and tap Storage & cache. 
   5. Tap Clear cache first. 
   6. Tap Clear Storage and then confirm it. 
   
   After doing that, try to see if the problem is already fixed because most of the app-related issues like this can be fixed by this procedure. 

5. Fifth solution: Reinstall Messenger. 

   
   Your last resort in fixing app crashes is to reinstall the app in question. In doing so, you’re actually deleting all the installation files and data stored by the app on your phone.
   
   Aside from that, you can also rest assured that you’re using the official and latest version of the app since you will be downloading it from the Play Store. Here’s how it’s done: 
   
   1. To do that, pull up the app drawer and look for Messenger. 
   2. Tap and hold on its icon until the options show. 
   3. Tap the App info icon. 
   4. Tap Uninstall and select OK to confirm. 
   5. Once the app is uninstalled, launch the Play Store, search for Messenger and then reinstall it.