Essential PH-1 Troubleshooting

Hey guys, welcome to our Essential PH-1 troubleshooting page! This is where we’re going to put all the links about this beautiful phone especially links to our troubleshooting guides and tutorials. While the PH-1 is yet to be tested, we are certain many users will encounter the most common issues Android users have been complaining about in the past.

We created this support page to help out our readers who own an Essential Phone fix issues they may encounter sooner or later. We will try to address every possible problem reported to us and we will be providing support to our readers for free. So, if you’re one of the owners of this phone or planning to get one, bookmark this page as it may serve as a great resource for you in the future.

For those need our help, feel free to fill up Android issues questionnaire and hit submit to contact us. All we need is information so that we can help you better but before you do that, try to browse through the list of problems below and see if there’s one or two that’s similar to yours. Always feel free to use our suggested solutions and workarounds.

Key Features

  • Android 7.1 (Nougat)
  • Qualcomm MSM8998 Snapdragon 835
  • 13 MP Rear-Facing Camera
  • 8 MP Front-Facing Camera
  • 360-degree Camera Accessory
  • Fingerprint Scanner (rear-mounted)
  • Titanium and ceramic build
  • Bluetooth 5.0
  • 3040 mAh battery




  • LTPS IPS LCD capacitive touchscreen
  • 5.71 inches (~84.9% screen-to-body ratio)
  • 1312 x 2560 pixels (~504 ppi pixel density)
  • Corning Gorilla Glass 5 protection

Firmware and Processor 

  • Android 7.1 (Nougat)
  • Qualcomm MSM8998 Snapdragon 835
  • Adreno 540 GPU


  • Dual 13 MP Rear-Facing Camera
  • phase detection & laser autofocus, LED flash, Geo-tagging, touch focus, face detection, HDR, panorama
  • 8 MP Front-Facing Camera

Battery Life

  • Non-removable Li-Ion 3040 mAh battery


  • 4GB RAM
  • 128GB ROM


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, WiFi Direct, hotspot
  • Bluetooth v5.0, A2DP, EDR, LE
  • comes with A-GPS, GLONASS, BDS, GALILEO
  • Type-C 1.0 reversible connector


  • comes with a loudspeaker
  • Active noise cancellation with dedicated mic


  • Dimensions: 141.5 x 71.1 x 7.8 mm (5.57 x 2.80 x 0.31 in)
  • Weight: 185 g (6.53 oz)
  • Titanium frame
  • Nano SIM

Basic Troubleshooting

What to do when your Essential PH-1 won’t work properly and you don’t know what causes the problem?

  1. Boot your device in safe mode to know if third-party apps have something to do with the problem. In so doing, all third-party apps and services will be temporarily disabled and this immediately isolates the problem.
  2. If the device is frozen and won’t respond, try to do the Forced reboot or soft reset procedure, which will perform the simulated battery disconnect.
  3. It is also advisable that you delete all the system caches so that they’ll be replaced with new ones as they often get corrupted especially during firmware updates. To do so, you just have to boot your phone in Recovery mode and wipe the cache partition.
  4. If all else fails, it’s better to just backup your files and data and then do the Factory reset. This procedure will bring your phone back to its factory default settings while deleting every third-party files, data, apps, etc.
  5. Better yet, do the Master reset, which, aside from bringing your phone back to its factory defaults, formats both the cache and data partitions and thoroughly delete possible corrupt system caches, files and data.

Problems / Solutions

  Power Issues

  Operating System Issues

  Apps Issues

 Internet Issues

 Calling Issues

 Texting Issues

 Camera Issues

 Sound Issues

 Memory Issues

 Screen Issues


Tutorials & How Tos

Systems & Settings

Apps & Data

Contacts & Calling

Network & Connections

Email & Messages

Camera, Sound, Media & Notifications

Hardware & Storage


Tips & Tricks



Device Management