In this article, I will teach you what to do if your Samsung Galaxy A73 calls keep dropping. In fact, there are a number of users complaining about this issue and this is not only happening on Galaxy A73 but on other Samsung devices as well.
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In troubleshooting this issue, there are lots of possible reasons to consider why your calls keep dropping without apparent reason. But the good thing is, this is just a minor issue and you can resolve it through performing basic troubleshooting procedures.
So, if you have a similar problem with your phone, just continue reading for this post might help you.
First solution: Force restart your phone
If this problem is caused by a glitch in the system, then a simple reboot on your device might fix it. Doing a force restart on your Galaxy A73 will refresh its memory and reload all services that stopped working. This is a simple procedure to do, but very effective especially in fixing system glitches. Here's how you do it:
1. So press and hold the Volume Down button and the Power key for 8 seconds. This will trigger your phone to shut down and power back up.
2. When the logo shows, release both keys and allow your phone to continue the boot process.
After doing a restart, try to do a test call and observe if the call will drop. If it is still dropping, proceed to the next step.
Second solution: Check for software updates
From time to time, Samsung provides software updates to fix different types of bugs that trigger issues on their devices. Outdated systems can sometimes be a reason to consider that network-related problems occur without apparent reason.
Usually, you will receive a notification when there's an available update for your phone. But if you did not, then you can manually check it.
This is how you do it:
1. Access Settings from the Main menu.
2. Select About Phone.
3. Tap on Software update.
However, after the update and the issue still happening on your phone, move to the next procedure.
Third solution: Confirm signal is good
Another factor to consider why calls drop is due to poor signal. Try checking the signal indicator on your phone and see how many signal bars are showing. If there are one or a couple of bars showing, that may be the reason your calls are dropping.
We suggest that you should look for an open area where you can get at least three to four signal bars to make sure you have a strong and stable signal once you make a call. However, if you have a stable signal but calls still dropping, proceed to the next method.
Fourth solution: Reset network settings
Sometimes, due to a misconfiguration in network settings, some services may stop working and trigger network-related issues on your phone. This method will delete all network-related information saved on your device including those bugs that might prevent the system from functioning normally. So to eliminate this suspicion, here's what you should do:
1. Pull up the Apps screen and then tap Settings.
2. Scroll down and tap General management.
3. Tap Reset to view the reset options.
4. Tap Reset network settings.
5. Tap Reset settings and if prompted, enter your security lock.
6. Tap Reset to proceed with the network settings reset.
When the reset is finished, wait for a minute until the device can get a stable signal and try making a call. But if the problem continues, proceed to the next method.
Fifth solution: Do a Factory reset on your phone
If nothing else works on the previous methods you performed, the last thing that you can do is to reset your phone. Doing this will fix complex firmware-related issues including system glitches and remove bugs that might cause the device to function poorly. But the downside is, you need to create a backup with your important files saved on your phone because all will be deleted during the process.
So, if your done creating a backup and the device is ready, follow these steps:
1. Turn off the device.
2. Press and hold the Volume Up and Power keys.
3. When the Samsung logo shows, release all three keys.
4. Your Galaxy A73 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
6. Press Power button to select.
7. Press the Volume down key until ‘Yes’ is highlighted.
8. Press Power button to select and start the master reset.
9. When the master reset is complete, ‘Reboot system now’ is highlighted.
10. Press the Power key to restart the device.
When the reset is done your phone will now function normally. However, after you do so and calls are still dropping, there's a possibility that this is a network issue. You can contact your service provider about it and the representative will tell you if this is an account or network-related issue.
- Phone app
- Galaxy A73
If there’s an outage happening in your area, then the representative will tell you how long you have to wait before the service will be back to normal. Normally, an outage will last for an hour or two.