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If you have any technical issues or comments about your smartphone or tablet, please feel free to drop us a line at Android Troubleshooting Questionnaire detailing your problems with your device.

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Selected reader questions will be answered and featured in our Mailbag section.

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  • Sarah

    Veveo just released a universal quick search app called vtap QuickSearch that can be downloaded on Android phones from GooglePlay. This app does most of what was removed from the Samsung Nexus and Galaxy S III, due to the Apple injunction.

  • khan

    how to connect to device

  • FKennett

    I want to download a classic old fashioned ringtone – brr brr, as the S3 has all sorts of irritating sounds sort of Happy Desert or Hippy Waterfall=Types. Please help???

  • Lana Carter

    I would like you to send me a free Samsung galaxy tablet with a sim card that I can get internet service.LANA CARTER ,ADDRESS:LAKES NEW ROAD ST.ANDREW BARBADOS WEST INDIES

  • Mallory

    I have a verizon samsung note 2 and the power button is not working… it wasn’t a big deal until my phone died today and now I’m unable to turn it back on. Any suggestions? I’ve tried putting it on the charger, taking it off and quickly taking out the battery and putting it back in. I’ve also tried holding down the volume buttons, but nothing has worked.

  • Ingy Elkassar

    when i press a video to play it on facebook i don’t get the prompt message on complete using… the video is playing directly and i’m sure i ve no default player
    need help what can i do to get the prompt back

  • gary

    I wan to know if the writers can get money from articles.

  • Henry

    Hi, I have a SG note 2 that is connected to my car sound system speaker BlueTooth so I have a hands free comunication. Here is my problem…during the middle of my communication my SG note 2 disconnecte from my car Blue tooth. I have no choice but to put up my phone and continue my conversation. Very frustrating because (in California) it is against the law to hold your phone & talk why you drive.

    Please help
    Henry A.

  • aaron vaz

    I recently update my OS to kitkat 4.4.2 and my keyboard is giving me trouble when ever i open the emoji keyboard it pops upward and does not replace the text which it usually is supposed to do

  • jim

    How do i connect my samsung galexy to my s4 phone

  • gihan

    How can I intall adobe flash.player in galaxy s4? Bcs it’s no longer available in play store. Though it’s vital for web browsing

  • Carol Taylor

    Any one no why “unfortunately SNS has stopped” pops up on galaxy 4 ,thanks

  • sepi

    My S3 froze the other day and turned itself off now it just gets stuck on the ‘samsung galaxy s3’ start up screen, i can acess the phone at all or anything on it even if i hook it up to my laptop.

  • hatem mahmoud

    I upgraded my note 2 (GT-N7100) to JellyBean 4.3. Now I cannot change
    language from English to Arabic by swyping “space key”. Actually, I cannot
    change the language at all. I am using Samsung Keyboard with two languages
    (Arabic and English). Appreciate for any help.

  • Bernie Henrie

    Gmail doesn’t sync when s4 is on lock screen and on mobile data. Works fine on wifi. Any suggestions. Thanks

  • sukhjinder pannu

    Hi I have a Samsung galaxy s3 unlocked, when I turn it on the network does not connect? I have also tried resting the phone but nothing works. Any help would held alot

  • johannes

    since i bought this phone im unable to access my bank text messages , this very frastrating

  • Graham Palmer

    Does anyone know how to access my android on-screen keyboard set-up to stop it changing my keyed-in text. It’s becoming extremely annoying. Sometimes I contact friends in Spanish and the text keeps getting changed to English words ie ‘es to is’.

  • Debbie

    I have an Android S3 that I recently updated to the newest OS. Since then it randomly rings like an old landline phone, 2 short rings and stops. It is not an indication of any alerts as I have turned all of them off and turned off all sound to no avail. It also drains my battery very quickly. How can I stop the ringing? I have my service with Verizon.

  • Barry

    Hello out there,
    My phones problem started out with broken front glass and still worked then it stopped lighting up when the power button is pushed, please help???

  • MahboobeAlam
  • IAN


  • pandher

    hi i have a samsung galaxy s3 with jb 4.1.2 nd im facing a problem of connection problem or invalid mmi code and unable to make calls and sms from my phone,,,,,,plzz hlp……

  • Alan Hendren

    Scrabble app can’t connect to facebook. Tried reinstalling both apps. Changed FB pwd. No luck. Anyone have a fix for this?

  • BB

    Hi please help, i recently went to a phito shop i used bluetooth to send a photo to get printed,now when i go to my gallery and select a photo the delete button is not visable the only way i can delete photos is connecting to my laptop… do i fix it so the bin reappears and the bluetooth icon is gone when i go into gallery and look at photos ????

  • Carol Hawkins

    Outgoing will not connect to email server unless connected to WiFi – I have tried the stock email application and Aquamail and called my ISP,, which proved my email.
    I have configured my phone to use . While I can receive email, I can’t send email unless I am connected to WIFI. I
    spent 1.5 hours on the phone with Charter support. I was told that Charter Call Center only support laptops . Mobile devices aren’t
    support except for the information below c/p from Charter WebSite.
    Does mobile charter email work for you without WiFi? If yes, what settings are you using and what email app? THANKS in Advance.
    Note: gmail works. I can send/ receive email without WIFI enable.

    Mobile Email Settings
    Use these settings when setting up your Email on a mobile device. (Laptop computers, Smartphone, PDA, Tablet Computer, eReader, etc…)
    Note: For the best user experience and to ensure the best connection between your computers and mobile devices Charter recommends that
    you use these settings for your laptop computers and mobile devices
    Username: [email protected] (Make sure you enter after your username or you will be unable to login)
    Password: The password you use to login to your email account
    SSL: This setting should be on for both SMTP and IMAP
    Protocol: IMAP
    Incoming Email Server:
    Port: 993
    Outgoing Email Server:
    Port: 587

  • ajit

    Why I can’t hear any sound while receiving the call from messenger in Samsung galaxy note 3. please any body can help me?

  • keith mcguire

    Samsung galaxy s4 active won’t let me use the menu/print option anymore. Gives me error message now unable to use this print option.

  • Charles Schuler

    I have the at&t 4.4.2 G3 And recently got a small OTA update and all I noticed was the letter on build # changed from d to f… Just wondering what this update was for and when can I expect to see some of these rumored bigger & better updates?? Thanx in advance..

  • Bryan Anthony Austin

    I have a Samsung s4 (Verizon) As you know they come factory unlocked. So I am using AT&T on the phone. It is rooted. I recently had the update to the VRUFNG6 well I lost my root plus it started rebooting over and over (NOT STUCK IN BOOTLOOP) .Then realized I couldn’t root it again, so after thinking about it, I flashed the VRUFNG5 kernel and it rooted fine, then I flashed the Vrufng6 back and all is well. (At least I thought) It reboots about 50 times a day again. Please tell me how to make this stop. It even reboots during calls. I don’t want to break my phone, but I get so mad at times, I just wanna throw the darn thing at the wall. I feel its the update that is doing this,,,

  • Yvonne


  • Ronaldo Nunez

    I have a Samsung Galaxy S3 and I accidently cleaned it with windex and then the screen went black. I changed the screen but it didn’t help. What should I do?

  • adel

    Hi. I have samsung galaxy s3, and the camera now, is not working even, I cant access my pictures

  • Nicole

    Help! I can’t seem to close different screens that open, as there is no ‘X’ symbol available and pressing the home key or swiping the screen doesn’t help. The next time I open the app, it is still there. This has happened in messages as well as other apps. Any suggestions?

  • chelsea

    Is it normal to have a black box every time i go to unistal or move and app ? And why does my phone some times randomly go black for a couple of seonds and i have to hold the home button to get it back to a normal screen if you can help me please email me at [email protected] please and thank you
    The picture is what it does when i go to move apps please let me know what i can do to fix it thanks

  • david

    i was on youtube clicked to watch a vid a screen poped up that website unavalable now my phone won’t let me do anything i even hard booted it and the unavalable screen is still there

  • Laura S

    I just got a Samsung Galaxy S 5. I have easily connected to my home wifi. However, once connected, nothing works. Facebook sign in fails, Google can’t load search results. The signal is strong. If I “forget” the set-up and reconnect, everything works. If I turn the wifi off and reconnect, everything fails again. I have to forget the set-up and begin again to get the connection to work. I never had this problem with my S 3. What gives? I’ve checks all the settings and all looks fine. What’s going on? Don’t know if this is related, but I can’t connect to my car’s Bluetooth either. The system sees the phone and the phone sees the system, but they will not pair. This is is huge problem, as I commute 50 miles one way to work every day. I need my Bluetooth connection in the car!

  • Cecilia Ford

    Does anyone know what the best turn by turn GPS navigation app is for Samsung Galaxy 4?
    Specifically, I want to be able to see step by step how the app is planning to send me, so I can avoid wrong destinations while driving. Thank you

  • Narayan Bhattarai

    My Samsung galaxy s4 mini doesn’t have wifi connection with most of the routers except for the few such as Tp – link, Tenda . It says saved, secured. Please help me to solve this problem.

  • David Reynolds

    I did a systems update on 12-23-2014 on my Galaxy Note 3. After the update, I can no longer tap on a address in my calendar and it take me to maps / navigation. Did a setting get changed during the update?

  • Alan Cochrane

    Why don’t you put some music you like on your phone and then choose one of the songs?

  • Ewas Bharathi

    I have Redmi 1S and Redmi Tab 4G. While connecting them with the internet to syncronise, the following problems occur.
    1. Debugging icon does not appear.
    2. on the internet screen an app APP RETREIVER appears in the mobile of the screen and prompts to tap whereas it does not appear in both. Help me.

  • Michelle Gonzalez

    my galaxy s2 wont charge, when plug in charger it says temp hot n wont charge, even though phone is not hot, i tried to take battery out few hours and try again but does same thing

  • Jamie Cheslo

    Hi there. This is probably a real noob question but, I have a Samsung Galaxy Note 3. I would like to know how I can add “pages” to my homescreen so I can add more app icons? Thanks in advance!

  • Tom Owen

    Recently my phone was updated to OS 4.4.4. Now, when I reboot, the Hands Free option comes on. I turn it off. It comes on by default. It’s useful, but I’d rather make the choice myself. How do I fix it?

  • Tina Eppler

    my Samsung Galaxy S5 has suddenly stopped syncing my photos to my Facebook album. Someone PLEASE help. As a mom, this is my favorite feature. thanks

  • Melissa Ann Moore

    I have a Samsung Note 3, recently it tried to do an update without permission and it got “stuck” in the process. None of my apps work including my photo gallery, all I can do is send/receive texts and send/receive calls. The Samsung Tech referred to it as an App crash. It will not connect to the internet either. Upon contacting Samsung they told me to download Kies3 and back up my phone, however, Kies3 is not compatible with my computers operating system and security settings. At this point I am ready to do a factory reset on it but my pictures are still on the phone somewhere, I just can’t access them. I know they are there because they are showing up as space used just not physically there. Hope that is not confusing. When I went to AT&T to have them look at it the guy said that someone somehow “rooted” aka unlocked my phone… was I hacked?? He told me the phone was pretty much junk at this point and I should get a new one… sales technique?? Do you have any ideas before I do a factory reset and loose all of my daughters baby pics forever??

  • george dulip singh

    i have a samsung galaxy s4 the keybord has replaced enter (wrongside L) with send.
    how can i get it back

  • freddy2399

    hi i have a HTC one m8 do you no when we get the lollipop update

  • James Wiseman

    I can get my videos to play with sound but do not get the video portion on my Samsung Galaxy s3,Android version?I was trying to save battery consumption and must have cut-off something as i did get back my mobile data but need your help with the video portion,THANKS.

  • David Lai

    Problem with my Samsung S2. Can’t call as the key board has limited to only 3digits and impossible to punch in the 4th number. Was also unable to accessed to my text messages. Neither sending or receving. It hang and return to the main menu. I would like to knw hw to fix the problem. Is the SIM card is full ? Do I hve to reset or reboot the phone ? Thanks.

  • paddy

    I am having problems with my samsung galaxy s4. Whenever I would have headphones on s voice would interrupt my music so I went into my applications and turned it off. After that Google voice started interrupting my music. I turned that off. Now if I have headphones in my music will automatically turn on when not being used pause skip etc… please help. Thank you

  • crystal

    I have a brand new Galaxy s3. I can text all of my contacts. However a prox 10 of them can only succesfully text me back on a group msg. When they send an individual text to me I do not recieve it. Any suggestions? Is the phone defective?

  • sarah

    I have a Samsung galaxy 3 and this message keeps popping up it says VZWAVSSerives has stop working??

  • Ralph

    I have a Samsung s5 and have a lot of emails that show in my inbox but I can not flip them up to read them or delete them. Any suggestions

  • Joel Diehl

    galaxy s3 screen repair

  • Joel Diehl


  • Joel Diehl

    galaxy s3 screen repair

  • Joel Diehl

    been tjhru trouble shooting and why cant i search for the damn issue i am looking for???????

  • Joel Diehl

    AANNNNDDD……..not digging pop up ads screwing with my first damn droid guy experience

  • Satish Chandra

    I have a samsung galaxy tab 10.1 (GTP7500) and note 2. In both of them I have installed Bit Web Server and then Prestashop. Both Installations are successful and am able to create a local store for myself. However when I try to add the logo for my store, the “Add File” button does nothing. Can someone help me on this.

  • Lee Davis

    When is a update coming for the pos 5.0.1?

  • AuroraMagic

    I wrote to you recently about my Samsung Galaxy SII these are the issues :
    Texting then ‘Force Close’
    My problems started about 3 weeks ago now when it was failing to enter the Text facility. I cannot view, write nor compose any text.
    Very long story short, Samsung chap ‘Ibby’, got me to do a Reboot (NOT a factory reset) the chap ‘promising’ that it wouldn’t change anything! It did !
    Since this rebbot, where previously is was ONLY the texting that was a problem, I am now unable to use the cameras, the alarm clocks (it can turn on the current ones on those days but no changes can be made), all pictures have gone and I am really worried that I have now possibly lost ALL the texts. I get constant and ongoing dialogue boxes telling me something isn’t working and ‘Force Close’ is the only option.
    I wonder if a software update might sort this – but will it?
    I wonder if a factory reset will sort everything ? But as I would lose all the texts for sure I haven’t wanted to do this (yet) until I have exhausted every possibility of saving the texts.!
    Please help if you can, it would be so very appreciated. 😀

  • Tony Vettese

    Why can’t i access data while making a call on my galaxy S5?

  • camillion

    I’ve got a galaxy s4 that I never got activated sprint network how can I get the gsm unlocked or the sim unlocked to use it for a different carrier I don’t have a place to enter unlock 🔓 code when power 💪 on and the *#0011# just says no service my phone 📱 is rooted with access to anything I want to do of only there was a way to delete what was blocking the phone 📱 from reading the sim any answeres or am I just stuck

  • barbara chester

    I dropped my s4 in water and quickly retrieved it and put it in rice. The problem is that when I turn it on the screen won’t light up. It has sound but no light. Any recomensations are appreciated.

  • Tom Jarrell

    I’m new to thedroidguy and was scrolling through these postings. A lot of interesting questions, but does anyone ever answer any of them?

  • Tim Darcy

    I have Galaxy S Tab 10.5 when I am entering text in email or Internet search some of the letters or numbers on the keyboard get stuck the letter or number will constantly run and won’t stop until I reset or power off the device , is this a known issue and the device is only a month old

  • Jamie B

    Galaxy S4 question, I got mine in July 2013 and had to replacement sent to me this week, I liked how when you had a call come in the photo in the contact would fill up half the scree, now the one I have only is a small square, is there some way to make it larger and fill the screen again? Thanks

  • Kassandra Prust

    who do I contact to get APN setting info?!

  • André van der Poel

    My Samsung S4 battery is draining faster and faster, I have to charge it at least twice a day. What can I do about it?

  • André van der Poel

    When is the Samsung Note5 coming out?

  • Roxanna

    Hi, first off, I have a samsung s3, okay, so, I’ve been wanting to change the tone when I get a text message, but when I go in on the app “Messaging” and try to click on the “Select Ringtone” I can’t, it’s grey and I can’t tap on it, do you have any solutions for it?

  • Steven

    my samsung 3 mini is stuck on ‘loading messages’ in email. the small circle has been going round and round for months. i have tried to force stop email but made no difference. help

  • Leyla

    I’m having problems opening attachments on emails received. When I try to open the attachment it tells me to download the email first not sure how to do that. I have gone to settings and synched my phone and changed to unlimited. I can’t seem to open any attachments at all. Please advise.

  • jdc00352

    My s4 active Wont read the sim I know it’s not the sim cause I went and got a
    new one from att but it won’t read it I was messing with my phone and changed the usb settings then hasent worked one bit plz help

  • Yvette

    How do I take all of the text from one person and sync it to my Hotmail email account? Can I set it up that everything I send or get from that person goes straight to my email?

  • Yvette

    I have a Samsung Galaxy S5

  • Bob Brello

    Samsung Galaxy S5 “contacts has stopped working” … if you have google+ installed its that .. disable/uninstall and it solves your contacts problem 😉

  • Avi

    I am having
    a problem with Samsung S5 when using the speaker. The other side hears some
    noises, also he hears himself talking through the earphone. That make the conversation
    very difficult to be used.


  • nobitch

    Hi whenever I turn my phone on after it being off it says network error and my apps wont show like the screen is just my wallpaper I can still activate apps on my note 3 but I have to Google search themand after turning it on my wifi is always off so what do I do

  • Jamie

    I can’t send email it was working and suddenly requires a key password I only send personal email really and don’t require encryption.
    I’d only be interested in encryption if sending and or receiving work email which I rarely do , Can you please advise how I correct this issue?
    I tried deleting the key password submitted but it didn’t work and I’m simply trying to email friends.

  • Jamie

    Hello the other issue I’m having is I recently had my number ported through straight talk since this new carrier I can’t send picture messaging or emojis through texting.
    please advise, Thanks!

  • Ben Rzonca

    I have an S4 and am unable to add photos to my Facebook check ins. How can I fix this problem?

  • Lucas Orban

    My nexus front camera option dissapeared from everywhere.allready tried deactivating app, erasing cache, booting in safe mode and nothing. Please help

  • Hari

    I am using samsung galaxy s3 phone….when i download a song from website, it is getting downloaded for 2 – 3 time i.e. it is automatically restarting once it gets downloaded to some extent. Please help on this at the earliest.

  • Anil U

    My Samsung SII
    Sometimes it does not respond to dial button..No matter what I do.
    I cannot imagine a scenario of when it happens, however it may happen once it has been put on charging (after that even if I remove the charging cable it would not work).
    I have to then necessarily power off / restart it to make it work….very frustrating….
    Help would be marvellous
    Cheers !!!

  • Nancy Gibson

    my Samsung s# used to play my music files when I connected with my Bose bluetooth, but now when connected the music is all static.Help, please.

  • cheryl

    I have galaxy3 and upgrading to galaxy5. How do I find out what content is in the cloud so I dont lose my content such as photos and calendar when I change phones

  • Les Krupel

    I have a Samsung Galaxy S5 with AT&T. Last night an update came through. I believe it was 4.4.3 to 4.4.4. Stil waiting for Lollipop. Well, now when I go to turn the sound on it just goes right back to mute. I can occasionally get it to stay on for a little while but it always goes back to mute. Any idea what might be causing this and how I can fix it?

  • Ed Nave

    How to I turn-off the “mailbox information” during voicemail playback (it used to be an option – now it plays before each message)?


    I have a Samsung Galaxy S5 Active & a email address. This email suddenly stopped stopped working & the guy at AT&T can’t seem to figure it out either. All the settings are correct yet I keep getting an “authentication failed” message when trying to set it up again. Can you help with this?

  • Steven Clare


    i own a sony experia z1 (waterproof) my 1year old son managed to put it in the bath without me knowing untill when i drained it, it was working after but about 10-15 mins it shut down and i have left it in rice for 12 hours and its started to have more life as now it shows the sony logo but then shuts back down.also when it is connected to my pc the blue light comes on but it wont connect to the pc, is there any advice you can give me? very disappointed with sony as its mean to be waterproof and i had a waterproof case onit.



  • zulu

    having a couple problems Samsung Galaxy S5 G900T Lollypop
    1) For income text messages.. only shows time received :(
    How to show actual time incoming sms was sent?
    2) For incoming mms, the photo images are like 5k tiny blurry thumbnails..
    How to change settings to allow up to 5M for incoming mms photo images?



  • Joseph Barakat

    I have a Samsung galaxy Tab S 10.5. I have a few problems with which I hope you can help me.
    * I cannot access a memory stick when I connect it to the micro usb port
    * When I click on the Update app, it crashes
    * I cannot find the USB settings to change them
    * Kies V3.0 cannot connect

    I feel like I’m imposing on you but I have searched the web for answers and have not had any success. Thanking you for your consideration.


  • Kurk Samuel


    i am having a problem with my samsung galaxy tab 3 the battery charges 100% overnight but when it reaches 77% it suddenly turns off and when i turn it on it reduces 1 percent of the battery and then turns off and when i turn it back it reaches 1% of its battery nearly lowbatt and my tablet heats up after i repeatedly turn it on pls help me…

  • patrick

    hey folks , I have a Samsung 10.1 tablet that now only displays the telephone pad and only emergency number can be dialled , nothing else can be used . Dunno what I did , do you know ?

  • Dee Harper

    Can’t get “Activiy Zone” to work on my S5 Active after lollipop upgrade.. Any help??.. This si what I bought the phone for in the first place??

  • Karen

    My galaxy s5 active was working just fine with my 2 combined emails, work and personal; when I added the 3rd email (college) as an imap or pop my phone will no longer send “any” email notifications while at work.(public School) it was working fine at work before I added the 3rd account. The phone works fine will all 3 accounts once I’m back home. Can you help me with this?

  • sand

    Hi,just changed frame on my S5,all installed correctly but does not
    start up.while connected to charger constantly shows battery logo
    flashing on screen.Thanks to advise.

  • Sue

    I use the Dropbox app on my S6 edge and it takes hours before 3 or 4 pictures will be added. What can I do to speed up this process? When I used my S4 it was almost instantaneous.

  • Ftw

    On my S 5 lock screen on the top I have bars that run across one is for the battery one is weather then connected under is a few small icons for things. Does anyone know how to get rid of this stuff so I can have a plain lock screen. Everything I tried didn’t work.

  • jay

    I recently just got a Samsung Galaxy S6 Edge a few days ago I was using the phone normally for calls and chatting etc .. and for some reason the touch screen wasn’t working. It will turn on and off, like the buttons and finger print security is working . but just that the touch screen completely doesn’t work.. this is the second time iam facing this problem can you help me regarding this issue ..

  • Gary Ennett

    Hi having trouble with S4 and samsung gear s not recieving notifications on the gear s

  • Osalt Osalt

    Who is interested in a forum where we pass on our thoughts of the basic specs that should be part of and included on the ideal phone?

  • kathy wheat

    Hi.I have a Samsung Galaxy S5 and I keep getting this error message…To many windows open,Please close some.How the heck do I do that? I went to internet in settings to see if I could fix it that way but no luck there.Then I went directly to my main browser (Google) and no luck there either.Please help.

  • kristan

    i have had an issue with the recent software update lollipop 5.0. Every time i go to an app(messages, phone, play store, twitter, etc.) i have a galaxy s4. it changes different colors. there is not a way to turn this off. and also as well as the apps icon, i used to could scroll up and down but there is not a way i can do that it only allows me to scroll left and right. also when i hold down the power button it doesnt give me an option to put my phone on mute or vibrate anymore. the time at the notification bar, is way to big of a font. and it wont let me change the setting for that either.
    as well as i also did a factory reset on my phone hoping that it would fix the issue, and i backed up a lot of my pictures, music, etc. i also lost very VERY important pictures i needed and cant get them off the computer nor my gmail account. This software update has been nothing but a headache. As well as i was asleep and my phone is always hooked to the wifi and it updated while i was asleep. i am not very happy at all! Please fix the stated issues i have concerns about! thanks!

  • Evangelina S. Trevizo

    I used to have galaxy S3 and I always could be on the line talking while I was searching on Google. I just got the galaxy S6 and I lost reception or just not strong WiFi connection …I would like to know why? I thought this new version will be better…very upset.

  • dianasuarus

    hey there, i have a galaxy note 10.1 and the screen has gone all wonky and the colour is kind of polarised. it still works but it’s kinda tough to see whats going on on the screen. there hasn’t been any major falls or anything but i do carry it with me everywhere and it is over a year old. is this easily fixable or do i need to start worrying.

  • Peter Gordon

    Greeting all,

    Just got a Samsung Galaxy S6 Edge, it “looses” contacts/phone numbers…you put the info in and it randomly disappears and if you search for it it is nowhere to be found.
    What a pain! Any Ideas?


  • Jolene

    Hi I have this wifi problem recently after I updated the new software for Sony

    Everytime I connect to the wifi, it will automatically forget the wifi. The password is correct but it forget itself even though I already saved it. And even if it got connected, it will be only for a few seconds before it disconnect again. I have tried restarting the wifi modem, but still can’t work.

    Able to help me? Thank you.

  • Caine Ashford

    When I open a Google map link from within a certain web site
    using Google chrome, it opens the desktop maps and not the phones Google map
    app! I’ve done all the resets and clear defaults stuff can any one help?

  • Belen

    I purchased the galaxy s6 edge a few days ago. At this moment for some reason, the phone will not turn back on…I only see the light blue light in the upper left hand corner. PLease advise as this is both my homephone and cellphone. Thank you in advance!

  • Steven F. Duncan

    on my new s6 it has a hart time staying on thr internet, and on wifi it does not allow data at all. is this a setting or is this a defect on teh phone itselt

  • Brandon Redlin

    I am having a problem with the galaxy tab s 8.4 after the lollipop update I cannot open hcell by hancom error says application closed because of insufficient memory

  • Vinnycss

    Hi! I have a Samsung Galaxy S6.

    1- When I connect it with the original charging cable, sometimes the smartphone shows “fast charge” others “charge cable”. What happens it?
    2- The S6 had installed Hangouts and I deactivated the same because I didn’t use it more. Usually the phone shows “Hangouts has stopped”.What is the problem here?

    Thanks for your time.

    Vinny CSS.

  • Shawn Albright

    I have an android tablet pc. It looks very similar to this. It has been stuck on the loading screen for about 5 months. This is the second time this happened. It wont stop (loading) until its completely dead. Then I will let it charge for about 30min then I turn it on and its stuck on the loading screen again. :(

  • Jennifer

    I tried to update to lollipop on my Samsung galaxy S5 but it won’t let me what’s going on can u help me

  • Min Hyo


    In the morning my phone (Samsung Galaxy S3 ) is just fine. The screen is still white but in the afternoon i saw that the screen had turned green.
    I had try other method such as turning my phone for ten minuted but still can’t.I hope that you can help me

  • Lori Beth Kimble

    Having a problem with Samsung Galaxy Tab S 10.5. After turning off power saving mode, cannot turn it back on. Keep getting error message: Attention to turn on power saving mode turn on at least one function. I don’t know what it wants. Thanks for any help I can get.

  • Stevo Augustine

    Greeting Sir/Madam, am stevo by name i have a smartphone TECNO H7 but in process of uninstalling some of apps which i do
    nt use always, now am unable to accept income calls and telling me that THE PROCESS ANDROID .COM has stopped. Now can u help me fix this fault?

  • Ms

    Please tell me how to download video from facebook on note3 mobile phone

  • Aisha Turner

    My note 4 keeps Interuptng w a message “At&t address book will sync your contacts when your mobile phobe is in a mobile network” my phone is fine,i don’t need an address book sync ‘ d. I did just recently transfer everything to a new phone. I tried to stop and disable apps. Still this message continues. It’s IN THE WAY of everything I’m tying to do during data and wofi” usage

  • william

    hello I am having a problem with my samsung galaxy S 2 it wont turn on unless it is pluged into a charger . when its turned off it is showing full batery charge then it is showing grey empty charge it is showing empty batery and full batery but wont turn on but if I connect to charger it turns on ok then I can take the charger out and its stays on ok . I put a new batery in last week but it never helped I still have the same problem . can you help ?

  • Adam Blair

    I had bought my sisters old Galexy S3 that once had a Straight Talk plan. The phone has a number which was (423)362-3355. Well, I went straight over to Wal-Mart and bought a $45 refill card. And it wont let me refill it. It’ll pop up an error code saying. “No ESN/IMEI for that phone number”. What do I do? Cause I am getting a bit frustrated. And this is the first time I’ve ever decided to try out Straight Talk.

  • dv Am

    hi i have e problem How can i install Hebrew on Samsung Galaxy S6 aege ther is no option in the language ( no hebrew ) who can i add it

  • Tamela Harwell

    I have a Samsung Galaxy s6 edge when I’m playing a game and my phone rings i lose my connection:( also i cant use my internet and talk on the phone at the same time please help!!

  • Thina

    Hi my note how do i master reset all the applications especially the maps and location site.

  • Lynn Appleberry Terrill

    I have a Samsung Galaxy S4 that is my first smart phone. Suddenly it over heated dramatically in my purse! I removed a program with a broom as an icon- Clean Sweep maybe. The problem seems to have stopped, but I am very concerned about all the other apps on my phone that I do and do not use. I need some direction about what I can remove and what must stay. I use my phone for calls, texts, hangouts, pictures and rarely maps, waze, and internet. Obviously I need some guidance. A place to go for it would be very nice.

  • Georges Mansour

    hi i have problem in wattsapp in my samsung galaxy s4 evrything works on wifi viber tango evrything just wattsapp dont work on wifi any help ?

  • Robin

    How do we get rid of the dang pop up for enhanced features if we don’t want it on the samsung 6?

  • Noble

    Heyo, I’m having an issue with the Samsung Galaxy S6. I’ve already read your article on “Samsung Galaxy S6 Rebooting Constantly”. It did absolutely nothing. Not to offend but I’ve tried EVERYTHING, I need your assistance now to move this forward. The device is constantly turning the main boot Logo on and off and on and off. It hasn’t stopped for over an hour, and until the device dies.. (which could take DAYS) it won’t be doing anything. The only button Combo that works is the one that pops up the ability to download a new OS (Custom OS – Volume Down + Power + Home) it doesn’t work if I hit ‘cancel/reboot’. It just does what its doing now. I’ve try the “Hard Reset” option, sadly I can’t TURN OFF THE PHONE WHEN ITS BLOODY DOING THIS SO PRETTY MUCH ALL OTHER OPTIONS ARE REDUNDANT. I need some assistance.

  • Paul

    I am Paul. My S2 underwent an accidental upgrade and after 2 days got stuck in a boot loop. After a day it stopped displaying anything. Now it is neither booting nor displaying the charging icon. It is only getting heated up. What could be the issue? Is it possible to extract the contacts and sms before proceeding for a soft / hard surgery?

  • Maria

    I bought the S6 edge last week and it is a great phone, however, there are a couple of things that are puzzling:
    1. in the music app you can get rid of the last track played it just runs along the bottom of the screen in ‘pause’. I have closed the app down in the multi windon and switched the phone off twice but it’s still there.
    2. I can’t use my own text notification message. There is no ‘add’ option in notification options. this works for for ringtones
    Anyone got any ideas please?

  • Kris Quiroz Orr

    I used your troubleshooting website and it worked!! I’ve been trying to turn on my Galaxy 4 all morning. Thank you!

  • KEV


    i bought samsung galaxy s6 edge a week back and i found this phone perfect but i found a glitch it is almost unnoticeable, if i lock my screen normaly it goes off the way it should, but if i turn it off when the keyboard is out (like while texting, whatsapp, viber etc) it makes a blink a very short micro second blink, like you took a picture of your own screen. so is it a flaw or what please advice.
    Thank you.

  • Susan MM

    I have Samsung Galaxy S4 mini. Tonight texted a couple of friends then suddenly a text came in the was complete gobbledegook. Sent reply saying re-send. Nothing came in. Phoned friend and he’d re-sent. I didn’t get it. Asked another 2 friends to txt me. Thy tried. Nothing received. What has happened and how can I fix it? I restarted phone. That didn’t work.

  • rafay

    Hy i am a pakistani m apna cell note 3 neo on krta hn to earphn.connected ka option a jata h to plz plz plz reply kr dyn plzzzx

  • Madhura Malgaonkar

    I have a problem with moto g2, when the display goes off, continuous rattling sound comes from the lower speaker, I have already tried the methods which you have mentioned earlier like turning off the vibrate on key press etc. But its still the same. What should i do ?

  • John Davies

    We need to make sure you are a human. Please solve the challenge below,
    and click the I’m a Human button to get a confirmation code. To make
    this process easier in the future, we recommend you enable Javascript.


  • Jack Yeo

    Hi ,
    I am having a problem. With Samsung S5 and I keep trying but can’t update the newest version of the software ? May I know what is the problem and kindly get back to me by email.

    Moder number: SM-G900F
    Android version: 5.0


  • munes

    I try to download telegram mess anger for Galaxy s4 phone it is not working, please help?

  • Jaspal Singh

    I have a HTC M8 and now bought a HTC me. In M8 there is option to set default storage for various apps like downloads etc. But in ME this option isn’t available. Please help to set the default storage.

  • Lenny

    I have a new HTC ONE M9 and for some reason it has issues scolling through pictures in any app. It will just display a blank screen. It happens on both wifi and 4G with 3 or more bars. Any tboughts on how to correct this.

  • Mindy

    I got a Samsung Note 3 I bought a 64 gig sd card for it but its not reading it what can I do

  • Lorraine Waters Rawson

    Hi my s5 all of a sudden has come up SD card is blank or has unsupported files and then it wants me to format it but even my laptop doesnt even recognise my sd card. any help please

  • abdul

    Hello sir.
    my phone sm-n900 1.5 year. Recent problem Internet connection on all times this letter (unfortunately. Monkey test has been stopped. )
    Please help me

  • Charee Fabiano

    Good morning to receives this,
    I have a Galaxy tab 2.
    the other day when I was using it, there was no problems at all.
    Today I was attempting to get the photos to come up.
    The screen turned ccompletely white and would not open.

    It would be so wonderful if you could help me to find the photos.
    There are several pictures that are of my 29 year old son who passed away last year.
    Also my youngest son who’s fiancee passed away. Photos that are impossible to replace.

  • Tazminur Chowdhury

    I had just bought a Samsung Galaxy J7. I tried connecting it to WiFi and it gets connected and disconnected frequently. It works smoothly on mobile data connection but problem on wifi.What should I do?

  • Katrina Crite

    my note 5 fell in water what should i do the back unfortunetaley doesnt come off dont think but i have it covered in rice at the moment will that help?

  • Davies mativo

    I have a problem with my samsung Galaxy j 1 i cannot read messages send to me

  • Stephen Weber

    * * * GRIEVOUS PROBLEMS with Galaxy Tab S 10.5″ w/ 4.4.2 KitKat * * *

    I have a Samsung Galaxy Tab S running Android 4.4.2 KitKat, and I’ve been recently noticing a bunch of problems with the “My Files” file explorer and with the camera.

    My Files symptoms include hanging when deleting groups of checked files (the spiral “barber” activity line continues forever, while it shows the final file. eg. “15/15″”). When I cancel out of the delete progress popup window, the files remain, and future attempts to delete the files results in “Delete Failed”. Also, the file names are sometimes listed with the image gallery app icon (or icon for the files’ associated apps) in front of them instead of the thumbnails of the respective images or files, etc. When I clear the My Files cache and restart the tablet. and then launch My Files again, the files I attempted to delete are gone (indicating that they were, in fact deleted), I tried to rename a file, and it became inaccessible, even though the file remained listed.

    Camera symptoms include the camera taking longer than usual to load, the viewfinder not showing what I’m aiming the camera at (it’s black), buttons not responding at all, the camera not taking the picture (when the buttons DO work), the most recent picture(s) not showing up in the list of most recent pictures taken (the lower right hand corner icon), etc.

    The problems seems to be less prevalent immediately after powering the tablet on. Also, I just had the tablet replaced about a month or two ago due to what appeared to be a significantly faster battery drain issue after upgrading to Lollipop 5.1 (I later learned that it was the upgrade that caused that problem). While the vendor only deals with open box/refurbished it looks as if the replacement the vendor sent me was actually a new one.

    When I call Samsung, the techs appear to be trained to robotically tell me to do a factory reset (Samsung might as well have a recorded message instructing callers to do this).

    I am totally DISGUSTED at this, and HOPE that 6.0 has fixed a lot of these issues!

    Can anyone offer me any help with this?


  • Stephen Weber

    * * * GRIEVOUS PROBLEMS with Galaxy Tab S w/ 4.4.2 KitKat * * *

    I have a Samsung Galaxy Tab S running Android 4.4.2 KitKat, and I’ve been recently noticing a bunch of problems with the “My Files” file explorer and with the camera.

    My Files symptoms include hanging when deleting groups of checked files (the spiral “barber” activity line continues forever, while it shows the final file. eg. “15/15″”). When I cancel out of the delete progress popup window, the files remain, and future attempts to delete the files result in “Delete Failed”. Also, the file names are sometimes listed with the image gallery app icon (or icon for the files’ associated apps) in front of them instead of the thumbnails of the respective images or files, etc. When I clear the My Files cache and restart the tablet. and then launch My Files again, the files I attempted to delete are gone (indicating that they were, in fact deleted), I tried to rename a file, and it became inaccessible, even though the file remained listed.

    Camera symptoms include the camera taking longer than usual to load, the viewfinder not showing what I’m aiming the camera at (it’s black), buttons not responding at all, the camera not taking the picture (when the buttons DO work), the most recent picture(s) not showing up in the list of most recent pictures taken (accessed via the lower right hand corner icon), etc.

    The problems seems to be less prevalent immediately after powering the tablet on. Also, I just had the tablet replaced about a month or two ago due to what appeared to be a significantly faster battery drain issue after upgrading to Lollipop 5.1 (I later learned that it was the upgrade that caused that problem). While the vendor only deals with open box/refurbished it looks as if the replacement the vendor sent me was actually a new one.

    When I call Samsung, the techs appear to be trained to robotically tell me to do a factory reset (Samsung might as well have a recorded message instructing callers to do this).

    I am totally DISGUSTED at this, and HOPE that 6.0 has fixed a lot of these issues!

    Can anyone offer me any help with this?


  • gnanasekaran

    I am Gnana from maldives,

    Last five month before i bought Samsung galaxy s4 GT-i9505 phone through online. It was working fine. Tree month after i did update to lollipop 5.0.1. after that also my phone was working well. Now from last 5 days i am having problem that no sound during normal call, international calls, watching movie or song ( with hanging the video only ) and i did check mobile’s setting – sound – ring tones also no sound (without hanging the functions). but i can use other all application, downloading and chatting through online or whatever.

    After i face this sound problem, if i do restart the mobile , than it is working fine for half an hour or one hour only. Again sound will gone. than i have to restart the mobile.

    So, I hope you got my request correctly. Please help me to solve this above sound problem to my phone.

  • Jean Strudwick

    I have a galaxy 3 and I hear the picture sound when not in use. It is taking pics by its self but I can’t see it. Can you help

  • Amanda Mead

    The trash icon is no longer available in the gallery app. Is there a way to delete photos. i have a galaxy S6 edge

  • Anthony Bass

    I have a samsung Galaxy S4 the screen display is black but I can still see the small icons along with the time at the top of the screen. I can also see the pull down menu when I swipe downward from the top of the screen. When I restart the phone I get a screen for there password but then it goes blank after the password is entered. I have completely charged the phone restarted and did everything else I could think. The phone is for one of our users so who knows what they were doing before this happen. Is there anything else I can try doesn’t sound like wiping will do any good if I can’t see the screen and select the option to do so.

  • Kameron

    Hi, so I just got my new Galaxy S3 with an insurance claim on the 21st, it was working fine and then today it stopped working, it was fine its not the battery, I think its the screen, so basically this is what will happen. I’ll put the battery in the phone will vibrate the word samsung will show up and then it goes black, I can’t reset it, because I think it’s technically on. I figured I’d ask if you know what to do. Thank you

  • Ilan


    is there a way to listen to FM radio in my Samsung s 6 smart phone ?
    without using WiFi or mobile data, only using normal FM radio waves like a normal radio ?

  • Ricky Hillman

    Would like to know if Boost Mobile will be getting any of the Samsung Edge series phones?

  • Brit Termine

    Does my galaxy s5 have an option to notify me as to when someone has read my texts….?
    I’ve done my best to search but no such luck…:(
    Thank you…

  • Eranga

    Hi, I have a htc one m8 and now i check the system updates but it shows CHECKING and it does not shows your phone is up to date.. what is the problem? please let me know the solution.. Thank you.

  • Tahir Abbas



  • Mike D

    Just thought I’d let you guys know the Gear S2 through Verizon preorder has gone from Delivery 11/5 to now 11/27/2015 as of today. I ordered mine on 10/18/2015 did not receive an email just called to check status. ALL preorders have been set back.

  • Joe


  • Anthony Woods

    How do i disable (if not delete) the App Optimizer in Galaxy S5? It is the biggest piece of shit app that does anything but optimize the apps.

  • Lori

    We have a Galaxy S 6 active that won’t charge at all. I just read your troubleshooting oage for the Edge and tried a hard reboot. It still won’t charge. Suggestions?