We receive hundreds of emails each day from Samsung Galaxy S4 owners and the most common problem is that the phone won’t turn on. There’s no easy way to determine what the cause really is nor is there an ultimate solution to fix it immediately. That is why for this specific issue, we provide troubleshooting guides depending on a situation or the user’s description of the problem. If the phone refuses to turn back on, it is most likely an accessory or hardware issue. That’s why we always begin our troubleshooting...

Huawei took us all by surprise when it announced that American units of the Ascend Mate 2 smartphone will not receive the Android 4.4 update. This obviously led to a massive outcry from the owners. However, it seems like Huawei has had a change of heart with regards to its update policy. The company has now announced that it will start rolling out the Android 5.0 Lollipop update to American units of the Ascend Mate 2 before the first half of 2015. This means that the smartphone will be making the jump from Android 4.3 Jelly Bean to Android...

Customers can now walk into a Best Buy outlet to secure a unit of the Motorola Nexus 6 from Sprint. Although the AT&T model is expected to be available today as well, software issues might force Best Buy to send back units to the carrier or Motorola. But since the issue is only limited to AT&T’s variant, the Sprint model should be freely available should you walk over to a Best Buy outlet today. Stocks might differ depending on the region, so make sure you check with the local outlet beforehand. Some stores are reportedly...

AT&T only recently started selling the Nexus 6 to customers who pre-ordered the device and we’re hearing of a potential issue already. According to internal AT&T messages, the carrier is sending out existing stock of the Nexus 6 smartphone due to some software related issues. This software bug reportedly leads to trouble with gaining proper connection as well as a black screen issue while the device is turned out, thus forcing AT&T to return all units of the smartphone. Right on cue, the smartphone has gone out of...

Motorola has just announced the extended warranty service for the Nexus 6, dubbed Moto Care. This has been available for the Moto X as well, so it’s not new to us. The Motorola Nexus 6 went on sale only recently, so the timing of its arrival is spot on. This increases the coverage of your smartphone to two years from the date of purchase. However, there’s a catch. The deal applies to Nexus 6 units bought only through Motorola’s website. We’re hoping it’s applicable for Play Store purchases too, but there’s...

HTC offered good news to its customers last week by mentioning that the Android 5.0 Lollipop update will begin rolling out to the Google Play Edition HTC One M8 and the One M7 today. But unfortunately, there’s bad news waiting for users of the device this morning. According to Mo Versi, who handles most of HTC’s update related announcements, the smartphone will not receive the update today. Responding to a user query, he mentioned that the smartphone requires new software, so we’re guessing the device probably ran into...

This week we received a lot of emails from Samsung Galaxy S2 owners asking for help on how fix issues with their phones. While we’ve already addressed a lot of problems, we still have to answer hundreds of emails from our readers. So, you will be seeing posts like this every week as we will continue publishing support articles as long as our readers need our help. For those who already emailed us, skim through this post to see if I included your concerns. If not, please bear with us as we are support a lot of devices. Don’t...

With a few other areas already having access to T-Mobile’s Wideband LTE spectrum, it’s only natural that it progresses. Now T-Mobile customers can access Wideband LTE in Boston, Massachusetts, along with these other locations: Springfield, Massachusetts Worcester, Massachusetts Providence, RI Warwick, RI For those unfamiliar, T-Mobile’s Wideband LTE increases the capacity of the network where it is, allowing for faster speeds. T-Mobile already says that the average download speed is 24.1 Mbps down with a peak speed...