Your PC Isn’t Connected To The Internet Error

One of the most common connectivity problems that you can encounter with your Windows 10 computer is when you get the “your PC isn’t connected to the internet” error. This can happen when trying to use the Microsoft Store and a few other applications. In this latest installment of our troubleshooting series we will show you how to fix this problem.

Before performing any of the recommended troubleshooting steps listed below it’s best to restart your computer and router first. This action refreshes the operating system and remove any corrupt temporary data that could be causing the problem.

Clear the Microsoft Store app cache

If you are experiencing this problem while using the Microsoft Store then it could be caused by a corrupted data in the app. Clearing the Store app cache can fix this problem.

  • Simultaneously Press the Win and R buttons on the keyboard. The Run dialog opens. (Ensure you’re using an account with administrative rights).

  • Type  WSReset.exe in the dialog area. Click OK.

  • The cache Reset tool runs momentarily and clears the current settings. It will automatically close as soon as it is done.

Try to check if the PC connection error still occurs.

Make sure your PC has the correct time and date

You will need to make sure that your computer has the correct time and date set as a wrong setting will cause issues in accessing most online services.

  • Right click on the time/date tab on the system tray.

  • Choose adjust date/time.

  • You can switch the button set time automatically to off (if necessary).

  • Click change under Change date and time.

  • Adjust the date and time appropriately (including the time zone)

  • Click change again then close the window.

Check if the PC connected error still occurs.

Run the Windows app troubleshooter

Windows 10 has a great tool that allows for the easy diagnosing and fixing of certain system related problems. Try using this tool to fix the problem.

  • Click Start.

  • Select Settings.

  • Go to Apps.

  • Select Apps & features.

  • Select the Store app.

  • Select Advanced.

  • On the next page, select Repair.

  • Wait for the repair to finish.

  • Select Reset if the repairing process fails to trigger a full reset.

Check you still get the “your PC isn’t connected to the internet” error.

Run the network troubleshooter tool

If this problem is caused by a connection related issue then you can use the network troubleshooter tool.

  • Select the Start  button > Settings > Network & Internet > Status.

  • Run the Network troubleshooter

  • Under Change your network settings, select Network troubleshooter.

  • Follow the steps in the troubleshooter, and see if that fixes the problem.

You should also try to reset the TCP/IP settings of your computer.

  • In the search box on the taskbar, type Command prompt.  The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.

  • At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem.

  • Type netsh winsock reset and select Enter.

  • Type netsh int ip reset and select Enter.

  • Type ipconfig /release and select Enter.

  • Type ipconfig /renew and select Enter.

  • Type ipconfig /flushdns and select Enter.

Check if the computer is not connected to the internet error still occurs.

Turn off the antivirus

Avast

  • Right-click on the avast! icon in the system tray. Select avast! shields control and there will be options to disable avast for 10 minutes, 1 hour, until the computer is restarted or permanently.

Bitdefender

  • Double click on the system icon for Bit Defender.
  • When the Bit Defender window appears, move the mouse arrow to the left side and click >> Virus Shield.
  • Move mouse arrow to the black check by Virus Shield is enabled and click.
  • The black works will change to red, >> Virus Shield is disabled.
  • Move mouse arrow to the top right corner and click the down arrows.
  • Bit Defender is now inactive.
  • To enable Bit Defender, do the same steps except click to enable.

Microsoft Security Essentials

  • Right-click on the MSE icon in the system tray and choose Open.
  • Click the Settings tab, then click Real Time Protection.
  • Uncheck the box next to “Turn on real time protection”.
  • Click the “Save changes” button.
  • Exit MSE when done.

ESET

  • Double click on the system tray icon to open the main application window.
  • Or via Start >> All Programs >> ESET >> ESET Smart Security.
  • Click Setup >> Antivirus and antispyware >> Temporarily disable Antivirus and antispyware protection.
  • When prompted to confirm temporarily disable select Yes.
  • Note: Protection will be automatically started after a system reboot.

McAfee

  • Navigate to the system tray on the bottom right hand corner and look for the McAfee icon.
  • Right-click it -> chose “Exit.”
  • A popup will warn that protection will now be disabled. Click on “Yes” to disable the Antivirus guard.

Check if the issue still occurs.

Turn off the firewall

Sometimes the firewall can cause this particular problem. To check if this is the culprit, you should turn off the firewall.

  • In the search box on the taskbar, type Command prompt.  The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.

  • At the command prompt, type “netsh advfirewall set allprofiles state off”, and then select Enter.

Check if the problem still occurs.

Run the System File Checker

One factor that can cause this problem is a corrupted system file. If this is what’s causing the problem you should run an SFC scan.

  • Click start.

  • Type CMD.

  • Right click cmd.exe and choose run as administrator.

  • Type sfc /scannow. This will fully scan your system and fix the identified problems automatically.

Having Issues with your computer? Feel free to contact us using this form. We’ll try to help.