What to do if your Samsung Galaxy Note 9 won’t charge out of the box?

Charging-related problems are among the most common complaints we receive from our readers and it’s already been a trend that every time a new flagship device, we always receive reports about some units that won’t charge. We are expecting the same when the Samsung Galaxy Note 9 is released.

This is a very short post that will show you practical ways on what you should do if your new device won’t respond to its charger. A new phone should work properly in every aspect without any problem but there are times when minor issues occur so you need to do some very basic procedures before deciding on returning the phone to the store.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

What you should do if your new Galaxy Note 9 isn’t charging?

When it comes to brand new phone, you only have to make sure that there’s really a problem with it because if that’s the case, you can always go back to the store and have it replaced. It’s also important you do some basic troubleshooting as it may save from a trip back to the store. That said, here’s what I suggest you do…

  1. Test your phone using the wired charger and make sure the latter is plug into a working outlet.
  2. Leave the phone connected to its charger for at least 5 minutes even if it doesn’t show the charging signs.
  3. While it’s still connected to the charger, perform the forced reboot procedure by pressing and holding down both the volume down and power keys at the same time for 45 seconds or more.
  4. If it’s still not responding, try connecting your phone to a computer if possible. This will give your device an alternative source of power.
  5. If you have a wireless charger, you may also try using that to know if the phone respond to it.
  6. On the other hand, if your Galaxy Note 9 is still powered up but won’t respond to its charger, try rebooting it normally. I would also suggest resetting it if the problem continues. Do this before you decide to bring the phone to the store.
  7. After doing all those things and your phone is still not responding, then check the charging port in your phone to see if there’s something obstructing the connection. Look for debris, lint or any foreign objects that may hinder conduction.
  8. You may also check the physical condition of the able you’re using to charge your phone. If you have other compatible charger, you may also try using it to know if the phone charges because if it still won’t, then you have to bring the phone back to the store and have it replaced.

Samsung and its dealers are now quick to replace phones with possible hardware issues provided there are no signs of physical and liquid damage. There’s always a possibility that these kinds of problem are due to manufacturing and they really can’t do something about it except exchange the defective phone with a working one.

I hope that this troubleshooting guid can help you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment down below.

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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