What to do if your Samsung Galaxy Note 8 no longer turns on after a firmware update?

There are several reasons why, all of the sudden, a powerful device like the Samsung Galaxy Note 8 won’t turn on. In this case, however, we will take into consideration the fact that it happened after a firmware update, although we also have to rule out other possibilities because whether we like it or not, there are times when problems happen that coincides with significant events like an update.

So, in this post, I will walk you through in troubleshooting your Galaxy Note 8 that became unresponsive after an update. It’s possible that the new firmware has something to do with it and we will look into that. This isn’t the first time we encountered this issue so we already know a thing or two that could help us figure out why it’s happening. So, if you’re one of the owners of this phone, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy Note 8 that won’t turn on after an update

The following procedures are proven effective against this problem. We also need to rule out the possibility that it’s an issue with the firmware and if the problem is still happening after that, then it’s the technician’s turn to figure out what the problem with your phone really is. After all, that’s their job. Your job is to find out if the problem can be fixed on your end or not because if you can fix it on your own, then you can save yourself from the trip to the tech.

Now, here’s what you need to do:

First solution: Forced Restart

While this kind of problem may seem like a very serious hardware problem as it leaves your phone unresponsive, but in reality or more often than not, it’s actually just a minor issue with the firmware. In fact, you may be able to make your phone respond again by doing the forced restart procedure.

  • Press the volume down and power keys at the same time and hold them down for 10 seconds or more.

This will refresh your phone’s memory and reload all its apps and services. The black screen of death, which you have right now, is basically just a result of a firmware crash and this is the most effective solution. However, if your phone does not respond to it, then you should try this instead:

  1. Press and hold the volume down button and don’t let it go.
  2. Now, press and hold the power key while you’re holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

Both procedures are the same but we’re making sure that you press and hold the power key after the volume down button because doing it otherwise won’t give you similar result. If, however, your phone is still not responding after doing these methods, then move on to the next solution.


Second solution: Charge and force reboot

Having a phone with a drained battery is not a problem at all. In fact, you can just connect the charger to replenish the battery. But the thing about letting the phone run out of juice is that there are times when some services and hardware components won’t be shut down properly. And as a result, the firmware crashes just before the battery is depleted. When it happens, you’re already dealing with a couple of issues–well, minor issues–that both result in a device that won’t respond. Here’s how you can deal with it:

  1. Plug the charger to a working AC outlet.
  2. Using the original cable, connect your phone to its charger.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to its charger for at least 10 minutes.
  4. Now, press and hold the volume down button first and don’t release it yet.
  5. Now press and hold the power key while holding down the volume down button.
  6. Keep both keys held for 10 seconds or more while it’s connected to its charger.

If the problem is the same as what we mentioned earlier, then your phone should already be starting up now. However, if the device is still not responding after this, then it’s time you brought it back to the store and have it checked by a technician or negotiate a replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also find helpful:

Photo of author

Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

Posts you might like