One of the common issues transpiring in new devices like the Galaxy Note 8 is on charging. Some have it that their Galaxy Note 8 just doesn’t charge anymore after installing a new app or software update. This therefore denotes that it’s not just a bad battery that is to blame whenever your phone stops charging. Contrary to what many people have thought, majority of charging issues occur due to software glitches or system errors. It could be due to some rogue apps, software bugs and malware that caused your phone’s charging system to malfunction. If the software is to blame, then you’ll have a chance of fixing the problem at home with some workarounds. And to give you some additional inputs, I have demonstrated a rundown of standard procedures and potential solutions for you to try on when necessary.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
- Use only the original or Samsung charger and charging accessories. Other chargers may not be compatible with your Samsung Galaxy Note 8’s charging system and therefore won’t work. Some however may work but the power input is likely not as precise as that when using the original Samsung charger. It is but highly recommended to use only the OEM charger, the one that comes with your phone.
- Remove any third-party casing or accessories from your phone. Sometimes, third-party casing or accessories may tend to block the charging port or bar contact between the charging port and the charger. To rule this out, try to remove any protective casing or other accessories from your phone then retry charging without these paraphernalia.
- Switch between power sources/outlets. Sometimes, the main issue comes from the power source like when the power outlet or port in use is busted or not working. To make sure this isn’t what’s causing your trouble, try switching between available power sources. You can also try using a computer’s USB port to see if your phone will charge through it.
Troubleshooting Galaxy Note 8 that’s not charging
You may try any of the following workarounds to troubleshoot software-related issues that might have halted your Note 8 from charging.
First workaround: Forced reboot.
If your phone still has a little amount of power left like around 20 percent of the battery, then you can try performing a forced reboot first. A forced reboot does similar with a soft reset when dealing with minor software issues on the phone. It’s a simulated battery removal procedure that is used to power off a device when gets frozen or unresponsive. And just like a soft reset, a forced reboot will also not result to data loss. If you haven’t done it yet, then here’s how to force your Samsung Galaxy Note 8 to reboot:
- Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
- Release both buttons when the phone reboots.
After your phone boots up, try plugging it back into the charger and see if it’s now able to charge.
Second workaround: Force close background apps (if applicable).
Again, this method is only applicable if your device still has a little amount of power left. Force closing background apps might be the key to fixing the problem especially if any of your background apps is crashing and eventually affects the charging system.
- Swipe up or down from the center of the Home screen to show the Apps tray.
- Navigate to Settings then tap Apps.
- If necessary, tap the Dropdown icon then select All apps.
- Tap to select individual apps then tap the option to Force Stop.
- If prompted, tap Force Stop again to confirm.
After forcing all background apps to close, reboot your phone (soft reset). Then try to charge it again and see if it’s working already.
Third workaround: Charge your phone while running in safe mode (if applicable).
Charging your phone while it’s running in safe mode can help you find out if the problem is inflicted by a third-party app or not. All third-party apps and services are temporarily disabled while in safe mode and thus leaving all stock apps running. If your phone charges while in safe mode, then it denotes that a third-party app is the main culprit. Otherwise, you will need to deal with system crashes, data corruption, or worst, hardware damage. If your phone still has a little amount of power left to operate, then try to enable safe mode and diagnose apps with these steps:
- Turn off your phone.
- Press and hold the Power button past the model name screen.
- Release the Power button when the Samsung logo appears on the screen.
- Immediately after releasing the Power button, press and hold the Volume Down button.
- Continue to hold the Volume Down button until the phone completely restarts.
- When you see the Safe Mode label at the bottom left corner of the screen, release the Volume Down button.
Your phone should now be running in safe mode. Now, plug it into the charger and see if it will charge. If your phone charges while running in safe mode, it means that a third-party app is halting it from charging in normal mode. In this case, allow your phone to get fully charged and then determine which from your downloaded apps is the culprit. Try to recall which app you’ve recently installed before your phone refuses to charge. You may need to uninstall your recent apps individually.
Fourth workaround: System reset/factory data reset.
A full system reset may be the key to resolving the issue especially if it’s caused by major system crashes or complex errors that corrupted your phone’s charging system. If your phone still has about 20 percent of remaining battery, then you may resort to performing a full system reset to wipe everything out from your phone system and restore it to defaults. This can help especially if the problem is caused by some tough bugs or complex system errors on your device. Just don’t forget to back up your data beforehand. You can perform a factory data reset via settings menu on your phone or via Android recovery mode.
A faster way to carry out a master reset, or factory data reset is through your phone’s settings menu. Just follow these steps to get started:
- Swipe up on an empty spot from the Home screen to open the Apps tray.
- Tap Settings then go to Cloud and accounts.
- Tap Backup and Restore then enable the switch to Back up my data or Restore option.
- Wait until the backup creation is finished.
- Then go back to the Settings menu by pressing the Back key.
- Tap General Management.
- Tap Reset.
- Select Factory data reset from the given options.
- Tap Reset.
- When prompted, enter your screen lock credentials.
- Tap Continue.
- Tap Delete all to confirm.
Wait until the reset is finished and your phone reboots.
After the master reset, try to charge your phone and see if it’s already working as intended.
- Service. If nothing works or your Galaxy Note 8 is still not charging after exhausting all possible solutions and applicable workarounds, then your next best option to get your phone fixed is through service. Your device might have obtained some sort of physical or liquid damage from accidental drops or liquid exposure. Perhaps the battery is damaged, or it could be other relevant components that need some fixing. All these can be confirmed once you have your phone examined by an authorized technician. Bring the charger along when you take a trip to a service center so that the technician can check on it too. If found damaged, then you can ask for a new replacement charger instead.
- Warranty. If your phone is still eligible for warranty, then don’t forget to avail for warranty be it for service or replacement.
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