Verizon Galaxy S3 User Problems and How To Fix Them

[UPDATE] We created an index for all Samsung Galaxy S3 problems, errors and glitches we’ve addressed, I suggest you visit our Galaxy S3 Troubleshooting page. I’m sure there are problems related to what you’re having now as we’ve addressed more than 500 problems already.

Verizon-Galaxy-S3-ProblemsThis is the first of our Verizon Galaxy S3 Problems series addressing most commonly reported user issues. All of these problems occur after the Android 4.3 Jelly Bean update. Since you’re here, I assume you have some problems with your phone that you don’t know how to fix or some questions you want answered. If this is your first time in our website, you might want to check out the links below as we may already addressed your concern.

AT&T Galaxy S3 User Problems After Android 4.3 Update [Part 1]

Samsung Galaxy S3 Problems After Android 4.3 Update [Part 1] [Part 2] [Part 3] [Part 4]

For those who are currently have problems with their Galaxy S3, email us at [email protected] and tell us everything about your problems. You can also interact with us on our Facebook page; I’m one of the people who answers questions there. We also have a Google+ page you could follow so you would be notified every time a post is published.

#1. Mobile data tripled, WiFi disconnects

Problem: Since the Jelly Bean 4.3 update on my Samsung Galaxy SIII, my Mobile Data has tripled.  I never have used more than 75% and now for the last three months, I have gone over my usage.  Oddly enough, my husband hasn’t had this problem with his phone. I have really tried to switch over to my Wi-Fi at home, but it connects, then disconnects all the time.  I have been missing important messages because of this.  Verizon is not helpful with this issue and I am not due for another phone until October.  I am hoping you will be able to help. Thank you so much, Claudette.

Solutions: Hello, I hope you’re doing fine ma’am Claudette. As to your data consumption, I believe you installed some apps that constantly connects to the internet to pull some data down into your phone. That would, of course, boost your consumption. If not, you may have streamed some media files online like videos and music. How about your emails, have you received emails with large attachments?

The point is, I really don’t know how often you use your internet and what you do when you’re online so I don’t know what to tell you about having your mobile data tripled. But I would stick with the first suspicion I mentioned that some apps may be downloading data on your phone without your knowledge. You need to find those and uninstall them. You may also call your service provider perhaps they can tell you what caused the sudden boost in your mobile data usage.

As to your Wi-Fi problem, perhaps it’s just a matter of setting it up properly. Here’s what you need to do:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the Connections tab.
  4. Tap Wi-Fi.
  5. Tap the Menu key and choose Advanced.
  6. Make sure to set ‘Keep Wi-Fi  on during sleep’ option to ‘Always.’
  7. Un-check the option ‘Auto connect.’

I hope this procedure can help you. Feel free to send us an email referencing to this post if ever it doesn’t solve the problem.

Related posts:

#2. Checking for updates return ‘Service Unavailable’

Galaxy-S3-Service-UnavailableProblem: I have tried to check for updates for my S3.  It will not update at all whether I’m wi-fi or 4G tell me to check for updates when service is available.   I took it to Verizon they have no idea. I’m still running 4.1.2 any help would be greatly appreciated…

I’m getting that error message when I go to update it.  I select the about phone tab then click check for updates and it says service unavailable go to setting click about phone and check for updates when service available.   I have tried on wi-fi and 4G nothing works at all.Chris

Solution: “Service Unavailable: Check for system updates under settings > about device when service is available.” This is the actual error message you will get when you have this problem. Unfortunately, there isn’t much information as to why this problem happens. I tried speaking to one Samsung tech support and he doesn’t know a thing about this problem. His suggestion, however, would be to perform a Factory Reset blaming the problem to a firmware glitch. He has a point, of course. If that doesn’t solve the issue, he said to contact the carrier or service provider. That’s another point and a big step to get rid of the call.

I did talk to a couple of my friends over at Verizon helpdesk. I asked if server problems could result to such error message and one of them said, NO. The error message a customer gets would be something like “Server Unavailable.” It’s surprising, however, that both of them weren’t oriented about the “Service Unavailable” error message and they have no clue that such problem exists. At the end, they suggested to have customers call their hotline and request for phone replacement. That’s actually good to hear but it’s a hassle on the part of the customer especially when he/she has a lot of documents and data on the phone, not to mention there’s no guarantee that the problem won’t happening again considering they are more likely to get refurbished phones.

I scoured online forums only to find out there were more Galaxy S3 owners who were experiencing this problem than I thought. I PMed at least 8 users who complained having this exact problem and 5 of them replied back saying a SIM card swap or replacement solved it. At last, the answer I was looking for!

So, the solution to this problem is SIM card replacement. Just don’t ask me what the problem really is because like any of the reps I talked to, I don’t have any idea.

#3. Bluetooth often disconnects after update

Problem: We have 2 Samsung Galaxy S3s with Samsung HM-3300 Bluetooth sets. After update the Bluetooth disconnects for no apparent reason on both phones. Bought new Bluetooth and it also disconnects. Can reconnect by activating speakerphone then opening Bluetooth again. Occurs repeatedly and at random durations between drops.

Solution: It’s a common problem, actually. The newer version of Android supports higher version of Bluetooth and when the update was installed, the previously cached data will no longer work flawlessly like before. Clearing those data could solve the problem, however, unlike third-party apps, you cannot just wipe the cache partition because Bluetooth is a core service. A factory reset is required. So, backup all your data first especially your photos, videos, messages and app data before you follow the steps below:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  5. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  6. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Now, before installing your apps, pair your Galaxy S3 to your Bluetooth devices and see if it still disconnects. You may also want to try installing A2DP Connect from the Play Store, it’s a free app and it helps making your Bluetooth connection more stable.

NOTE: The Droid Guy is never associated with developers of A2DP Connect. I recommend this app because I personally use it and I know how effective it is.

Also read: Galaxy S4 Problem in Pairing with the Nokia Bluetooth Headset

#4. Phone rings but there’s no sound

Problem: Hi! Didn’t realize why I kept missing calls until I “saw” my phone ringing but there was no sound. It was not set to silent or vibrate. After checking all settings it turns out that those for whom I had set special ringtones could “ring” me. But all others, regardless of which ringtone I selected as default, could call but just end up in voicemail without a sound.

I found a discussion thread that sounded like my problem, but when fellow Verizon subs chimed in, they were told in no uncertain terms that it was provider specific and fix did not apply to them. Otherwise, I’ve found absolutely nothing. Perhaps a handful of us just have quirky units?

Any advice/direction would be immeasurably appreciated! Frustratingly, Denyse

Solution: It seems to me that the default ringtones cannot be located by the system that is why every time a contact, which was set to use one of the “default” ringtones, cannot ring you–the system cannot just find the audio file to play. But that’s my assumption, it could have been better if I held the handset in my hand and inspect it so I would know what the real problem is. Honestly, I haven’t encountered this problem before that’s why I’m also at a loss here.

There’s one thing you could “try,” though–Factory Reset. As I said earlier, the audio files might be missing but there’s also a possibility that some settings may have been messed up that the phone cannot locate those files anymore. Thus, to correct those settings, the Factory Reset is needed to bring the phone back to its working state. But then you’ll have to face the hassle of making a backup of all your data.

If factory reset isn’t an option for you right now for some reason, you two have workarounds. You can use your “special” ringtone to become the default ringtone on your phone. Or you can download and install Zedge app from the Play Store and let it manage your ringtones for you. I hope this helps.

#5. Wi-Fi keeps disconnecting

Problem: I am hoping you guys will be able to help me out with my issues I have been having with my phone.  After updating my Verizon Samsung S3 with the 4.3 software update, I have not been able to stay connected to Wi-Fi.  I receive message like Wi-Fi is unstable, Wi-Fi is not available, or it just won’t connect.  At first I thought there was an issue with my home Wi-Fi, despite the fact that other devices were connected to it with no problem.  But I was receiving the same problems at Work, and at other family members houses.  I searched the problem on the internet and it appears as though a lot of other people are having the same problems since they updated their phones too.  I hope you guys are familiar with this problem and know how to solve it.  Please help.  Thanks!

Solution: I have already addressed this in the first problem but I just want to include the message in this post because our readers take time to write us emails describing what their problem really is. But I also want to add some info. I personally noticed that enabling Power-saving mode would result to Wi-Fi disconnection, so as an initial troubleshooting, disable it first. Here’s how you do it:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Scroll to Power saving mode.
  4. Slide the toggle switch to Off.

After doing the above procedure, follow these:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the Connections tab.
  4. Tap Wi-Fi.
  5. Tap the Menu key and choose Advanced.
  6. Make sure to set ‘Keep Wi-Fi  on during sleep’ option to ‘Always.’
  7. Un-check the option ‘Auto connect.’

#6. Phone died with full battery

Problem: Hello, I have a 32GB Samsung S3 purchased through Verizon around October 2011.  Almost two weeks ago, it simply stopped working.  Will not startup, charge, nothing.  Took it to a cell phone repair place and they said they could find nothing wrong as far as any diagnostic codes.  They had no idea why this $300 phone is dead.  The battery has been checked twice.  It had been on a car adapter charger for approximately an hour.  When I removed from the charger it briefly (half a-second) displayed the lock screen and then just…nothing.  No insurance on the phone cuz my husband did not want to pay the extra money and our contract is not eligible for an upgrade until Oct this year.  Any info or assistance you can provide would be most appreciated.  I have not yet contact Samsung but that will be my next step.

Thank you, Toni.

Solution: I was actually curious what those repairmen have to say about the battery. But assuming the battery was fine, then there are several ways to attempt to power on the phone and I will guide you through each of the procedure.

Drain Electricity

This procedure will not attempt to power on the phone but discharge stored electricity from capacitors. It is moderately effective:

  1. Remove the battery.
  2. Press and hold the Power button for at least a minute.
  3. Place the battery back.
  4. Now turn the phone on normally.

Boot to Safe Mode

This procedure will test if the phone can still boot without third-party apps.

  1. Press and hold the Power button.
  2. When the Samsung Galaxy S3 screen appears, release the Power button.
  3. Immediately press and hold the Volume Down key until the phone finished restarting. The problem has already been initially solved if you reached this far.
  4. The text “Safe Mode” will be visible on the lower left corner of the screen.
  5. Reboot normally if you were able to boot up to Safe Mode.

Boot to Recovery Mode

  1. This procedure will give you an opportunity to wipe cache partition and perform factory reset given that you could successfully boot. If holding the Power button didn’t do anything, follow these steps:
    Press and hold the Volume Up, Home and Power buttons.
  2. When the phone vibrates, let go of the Power button but keep holding the other buttons.
  3. When the Android System Recovery screen, appears, release the other two buttons you were holding.
  4. At this point, the problem is already solved.

Power Switch Problem

We’ve already ruled out the possibility of a battery problem as well as software issues. If the phone didn’t respond to all of the procedures above, then I believe there’s an issue with the Power button.

Related posts:

#7. Gallery keeps crashing

Problem: Hi, I have a Galaxy S3 from Verizon and recently, I noticed that when I preview photos I took, the Gallery will either close without any warning or a dialog box will pop up saying “Unfortunately, Gallery has stopped.” As far as usage is concern, the phone wasn’t abused because I’m not really a heavy user. I don’t have any idea why it keeps doing this but if you  have some suggestions on what to do to fix this, I would be very grateful.Karen

Solution: It could be that there are already a lot of photos Gallery would have to manage that it takes longer to fully load. When the Android system detects an app that’s taking so long to load, it will automatically force close it to avoid conflicts with other services and apps. So, I suggest that as early as now you backup all  your photos to your computer and clear both the cache and data of the Gallery app.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Gallery.
  6. Tap Force Close.
  7. Tap Clear Cache.
  8. Tap Clear Data, and then OK.
  9. That should do it.

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4 Replies to “Verizon Galaxy S3 User Problems and How To Fix Them”

  1. Hi, My phone has been working normally all except for when I go to safe music downloading links, it says my download started, but it never shows I ever downloaded anything.

  2. Hi, so my concerned wasn’t addressed in part 1 or 2. I updated phone on 5/10/2014 at 1 am now at 10 I have no data getting through to my connected devices when I hotspot. My hotspot is on devices are connected but the devices do not get data through and can’t reach the web. Is there a fix for this?

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