Unable to Save Screenshots on Galaxy Z Flip 5? Here’s How to Troubleshoot

Screenshots on your Galaxy Z Flip 5 offer a convenient way to capture important information, but sometimes the process may encounter errors.

If you’re facing issues saving screenshots, there are several troubleshooting steps you can try to address the problem.


Why Screenshots Are Not Saving?

Here’s a breakdown of the most common reasons why screenshots won’t save on your phone:

  • Insufficient Storage Space: If your phone’s internal storage is nearly full, it might not have enough space to save new screenshots.
  • Software Glitches: Temporary bugs or glitches within your device’s operating system can occasionally interfere with standard functionality like taking screenshots.
  • App-Specific Problems: The app you’re trying to take screenshots within may have restrictions, or a corrupted cache could prevent saving.
  • Third-Party App Interference: Certain apps, especially those with screen overlay permissions (like blue light filters or screen recording apps), can interrupt the screenshot process.
  • Security Restrictions: Some company-issued or school-issued phones might have security policies in place that prevent screenshots in certain situations or within specific apps.
  • Hardware Issues: If your phone’s physical volume or power buttons are damaged, it might hinder your ability to capture screenshots.
  • Outdated Software: Not running the latest system updates can sometimes lead to compatibility problems or bugs, including screenshot saving issues.

Troubleshooting Steps

Now that you already have a hint on the possible causes, let’s rule out individual culprits.

Restart your device

A simple restart can often resolve temporary software glitches that might interfere with screenshot functionality. To restart your phone:

  1. Press and hold the power button and volume down button simultaneously.
  2. Release the buttons when the restart menu appears.
  3. Select the “Restart” option.

Check storage space

Screenshots require storage space. To verify your available storage:

  1. Go to Settings
  2. Select Device care
  3. Tap Storage
  4. If necessary, delete old and unnecessary files to free up storage space.

Corrupted cache or data within your Gallery app can cause screenshot saving problems. To clear it:

  1. Open Settings
  2. Tap Apps
  3. Locate and select the Gallery app
  4. Choose Storage
  5. Tap Clear cache and Clear data (if necessary)

Disable third-party apps with screen overlay permissions

Apps that overlay content on your display might disrupt the screenshot process. Here’s how to manage these apps:

  1. Open Settings
  2. Go to Apps
  3. Tap the three dots in the top right corner
  4. Choose Special access
  5. Select Draw over other apps
  6. Review apps listed and disable any that seem unnecessary

Check for software updates

Ensure your device has the latest software to avoid compatibility issues. To check for updates:

  1. Go to Settings.
  2. Tap Software update.
  3. Select Download and install.

Verify app permissions

The Gallery app requires storage permissions to save screenshots. To check permissions:

  1. Open Settings
  2. Tap Apps
  3. Choose Gallery
  4. Select Permissions
  5. Ensure Storage permission is granted

Reset app preferences

This option resets app preferences to default without deleting your data. To do this:

  1. Go to Settings
  2. Tap Apps
  3. Tap the three dots at the top right
  4. Select Reset app preferences

Try taking a screenshot in Safe Mode

Safe Mode can help determine if a third-party app is causing the issue. To enter Safe Mode:

  1. Press and hold the Power button.
  2. Tap and hold the Power off icon until Safe Mode appears.
  3. Select Safe Mode to reboot your device.

Boot into recovery mode and clear the cache partition

A corrupted system cache might lead to problems. Here’s how to clear it:

  1. Turn your phone off
  2. Press and hold the volume up and power buttons
  3. Release when the Samsung logo appears
  4. Use the volume buttons to navigate to Wipe cache partition
  5. Confirm with the power button
wipe cache partition galaxy z flip 5

Factory reset (last resort)

Consider this option only after exhausting other solutions, as it will erase your data.

  1. Back up your important data before proceeding.
  2. Go to Settings > General Management > Reset > Factory data reset.
  3. Tap on Reset and then Delete all.

Still Unable to Save Screenshots on your Galaxy Z Flip 5?

If you’ve exhausted the usual troubleshooting solutions for screenshots not saving and the issue persists, here’s what you can do next:

Alternative Screenshot Methods: Try using a different method to capture screenshots, such as:

  • Google Assistant: Say “Hey Google, take a screenshot.”
  • Palm Swipe (if supported): Enable this gesture in settings, if your device has it, and swipe the edge of your hand across the screen.
  • Accessibility Features: Some phones offer accessibility options for taking screenshots.

Specific App Support: If the error occurs within a specific app, reach out to the app developer’s support channels to report the issue and inquire about known solutions.

Galaxy Z Flip 5 Repair

Professional Assistance (Repair Center): If you suspect the problem might be due to faulty hardware (e.g., damaged buttons), take your phone to an authorized repair shop for evaluation.


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