How To Fix Tap To Download Not Working On iPhone

Fix Tap To Download

Are you experiencing the tap to download not working issue no your iPhone? There are various factors that can cause this problem such as a poor internet connection, iCloud issues, software bug, or even a low storage space. To fix this, you will need to perform a series of troubleshooting steps.

The Tap to download feature on the iPhone is usually associated with the Messages app. When receiving photos or any media file on an iMessage you will usually see the Tap to download link. This means that it will be using an internet connection, whether a cellular data connection or a Wi-Fi connection, to download the content you received. If you click on the Tap to download link you need to make sure that your iPhone has a good internet connection for it to be able to download the content.

Why is my iPhone not downloading images?

Is the tap to download not working on your iPhone? Are you unable to download the photos sent by your friend using iMessage? This can be a frustrating experience especially if you are waiting on it to continue your conversation.

Some of the reasons why the tap to download feature will not work are as follows:

Network issues: If there are network issues or the device is not connected to the internet, then “Tap to download” may not work properly.

Software issues: If there are any bugs or software issues with the iPhone’s operating system, then it could prevent “Tap to download” from working properly.

iPhone Storage issues: If the device does not have enough available storage, then it may prevent new downloads from being saved.

iCloud services are down: iCloud is a cloud storage and computing service offered by Apple, which allows users to store and access various types of data such as photos, videos, documents, and app data on remote servers. If iCloud services are down, it means that the servers hosting the service are experiencing some kind of issue or outage, preventing users from accessing their data or using various iCloud features.

Here’s what you can do to fix tap to download issues on your iPhone.

Solution 1: Check your internet connection

iMessage is a messaging service developed by Apple that allows users to send and receive messages, photos, videos, and other types of content. When using the iMessage app your phone should have a good internet connection which can either be mobile data or Wi-Fi.

One possible solution to this issue is to make sure that your iPhone has a good internet connection.

Try running a speed test first by going to the website on your phone browser then click on the go button. If you are not getting a good upload or download speed then this could be what’s causing the issue.

If you are using cellular data or mobile data then try connecting your phone to a Wi-Fi network and check if this fix tap to download issue. In case the same problem persists then try to reset networks settings of your iPhone.

Reset network settings

  • Go to the “Settings” app on your iPhone.
  • Scroll down and tap on “General”.
  • Scroll to the bottom of the screen and tap on “Transfer or Reset”.
  • Tap on “Reset”
  • Tap on “Reset Network Settings”.
  • You may be prompted to enter your passcode or Apple ID password to confirm the action.
  • Tap “Reset Network Settings” again to confirm.

Take note that the reset network settings procedure erase all saved Wi-Fi networks, Bluetooth connections, and VPN settings. You will need to re-enter your Wi-Fi password and set up your VPN and Bluetooth connections again if you use these features.

Solution 2: Software problem is causing tap to download issue

Another factor that can cause the tap to download feature to fail on the messaging app is because of a software glitch. Here is the potential solution for software related issues.

Restart your iPhone

Restarting an iPhone can help resolve issues with the device’s performance, such as frozen apps, unresponsive touchscreens, or network connectivity problems. It also helps clear the device’s memory and close any apps running in the background, which can improve overall performance.

  • Press and hold either volume button and the side button until the power-off slider appears.
  • Drag the slider, then wait 30 seconds for your device to turn off.
  • Press and hold the Side button until the Apple logo appears on the screen.
  • Release the button and wait for the iPhone to restart.

Perform a software update

Updating the software on an iPhone can provide new features, bug fixes, and security enhancements that improve the device’s performance and protect it from vulnerabilities. It is important to update the software regularly to ensure that the device is running smoothly and securely.

Make sure your iPhone is connected to a Wi-Fi network and is charged or plugged into a power source.

  • Open the “Settings” app on your iPhone.
  • Tap on “General”.
  • Tap on “Software Update”.
  • Your iPhone will check for available updates. If an update is available, tap “Download and Install”.
  • Enter your passcode if prompted, then tap “Agree” to accept the Terms and Conditions.
  • Wait for the update to download and install. This may take several minutes to an hour, depending on the size of the update and your internet connection speed.
  • Once the update is complete, your iPhone will restart and you can use it as usual with the updated software.

Sign Out and Sign in to Your Apple ID

When you sign out and sign in back to your Apple ID it refreshes your Apple ID connection to Apple’s servers and can usually fix iMessage issues you are experiencing.

To sign out

  • Open the “Settings” app on your device.
  • Tap on your name at the top of the screen.
  • Scroll down and tap on “Sign Out”.
  • Enter your Apple ID password and tap “Turn Off”.

To sign in

  • Open the “Settings” app on your device.
  • Tap on “Sign in to your [device]” at the top of the screen.
  • Enter your Apple ID and password, then tap “Sign In”.
  • Follow any additional prompts to complete the sign-in process, such as setting up two-factor authentication or selecting which services you want to use with your Apple ID.

Solution 3: Check your iPhone storage

One of the reasons why the tap to download feature will not work is because your iPhone is low on storage space.

To check the storage space on your iPhone, follow these steps:

  • Open the “Settings” app on your iPhone.
  • Tap on “General”.
  • Tap on “iPhone Storage”.

If you find that your iPhone is running low on storage space, you can free up space by deleting unused apps, removing old messages and attachments, and managing your photo and video storage.

Solution 4: iCloud service is down

Sometimes the problem is not caused by an issue with your iPhone but a problem on Apple’s end. The iCloud service might be experiencing issues which is affecting the iMessage delivery.

You can check the status of the iCloud service from this link:

Frequently Asked Questions

  1. What is iMessage and how does it work?

    Message is a messaging app developed by Apple that allows iPhone, iPad, and Mac users to send messages to each other over the internet. It uses Apple's servers to send and receive messages, and can also send SMS messages to non-iPhone users.

  2. How do I set up iMessage on my iPhone?

    To set up iMessage on your iPhone, go to Settings > Messages and turn on iMessage. Then sign in with your Apple ID and phone number. Once set up, you can start sending and receiving iMessages with other iPhone users.

  3. Can I use iMessage on my iPad or Mac?

    Yes, iMessage can be used on iPad and Mac as well. To set it up, go to Settings > Messages and turn on iMessage. Then sign in with your Apple ID and phone number. Once set up, you can start sending and receiving iMessages on your iPad or Mac.

  4. How do I fix iMessage not working on iOS?

    First, check your Wi-Fi and cellular data connection. Make sure your device is connected to a reliable network. If that doesn't work, try resetting your network settings by going to Settings > General > Reset > Reset Network Settings. You can also try restoring your device to factory defaults or contacting Apple support for further assistance.

  5. How do I fix iMessage not working after resetting my iPhone's passcode?

    If iMessage is not working after resetting your iPhone's passcode, try resetting your network settings by going to Settings > General > Reset > Reset Network Settings. You may also need to sign in to iMessage again with your Apple ID.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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