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How to fix Youtube that keeps crashing on Samsung Galaxy Note 8 (easy steps)

Youtube is one of the mandatory apps Google requires Android manufacturers to integrate into their phones. So, if you have an Android device, expect it to have Youtube and other Google apps. It’s deeply integrated into the system and it seldom has issues like other third-party apps. However, we have readers who own the Samsung Galaxy Note 8 who’ve been complaining recently about the error message “Unfortunately, Youtube has stopped” which basically notifies users that the app crashed for some reason.

This isn’t the first time we encountered an issue like this. In fact, we’ve also experienced crashing issues wherein the app just closes on its own without apparent reason. Of course, one way to make things work smoothly in a phone with pretty high specifications like the Note 8 is to keep all apps updated. Google can push updates whenever it wants and most of the time when apps like Youtube are being updated, you will be prompted the moment you open it. In some cases however, instead of being prompted with an update, some owners are notified by an error and that’s what we have to address in this case. So, if you’re one of the owners of this great phone and are currently bugged by a similar problem, continue reading as I will share with you the solution for this issue.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy Note 8 with Youtube app that keeps crashing


When a default or pre-installed app crashes, more often, the problem is with the app itself and it’s pretty much easy to fix. However, there are times when the problem is with the firmware considering the fact that it’s embedded in the firmware. We know a method or two that could take care of this problem so continue reading…

First Solution: Reboot your Note 8

If it’s the first time that Youtube crashed, then don’t do anything that could potentially mess up settings in your phone. Instead, reboot your device to refresh its memory as well as reload all core services.

There are times when the firmware and apps glitch and while they may seem like a serious problem, they’re not; you can fix them with a simple reboot. So, hit that Power key and take a little time rebooting it. After that, open Youtube to know if the app still crashes and if it does, try the Forced Reboot procedure.

Press and hold the Volume Down button and the Power key together for 10 seconds. It will reboot your phone but during the process, the phone simulates battery disconnect. It’s effective against minor firmware glitches as well. If the problem occurs, then move on to the next step.

Second Solution: Clear cache and data of Youtube

By deleting Youtube’s cache and data you’re actually resetting the app back to its default settings. There are times when caches and data get corrupted and when it happens, the app’s performance might be affected and may result to unexpected crashes. This is how you do it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Youtube.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

This is the most effective solution to almost all app-related problems but then there’s no guarantee that it will work to all cases. So, in case the problem continues after this, then the next method will definitely fix the problem.

Third Solution: Backup your files and data and reset your phone

For every app-related problem, a reset is also very effective especially if the app in question is pre-installed. However, you will have to go through all the hassle of backing up your files and data. So transfer your files over to the SD card or your computer. After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out of your device after the reset. Once everything is set and ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that this post can help you one way or another. Regardless whether this works or not, leave a comment below so we would know. Thanks for reading.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix YouTube app that keeps crashing on Samsung Galaxy J7? [Troubleshooting Guide]

Need help with your YouTube app that keeps crashing on your Samsung Galaxy J7? If so, then this post is for you. Find out how to diagnose the problem and get YouTube back up and running smoothly again on your phone.

If we talk about the most widely used apps in mobile devices — for all ages, it will probably be YouTube to occupy the first rank. As a matter of fact, a lot of modern parents are very grateful to YouTube for offering a wide variety of channels for their kids to watch while they’re carrying out daily chores. And this is also one of the reasons as to why many people would overreact when YouTube is down. But then again, just like any other apps, YouTube isn’t perfect and therefore having random issues is inevitable. Fortunately, there are ways for you to fix the problem on your end. And here are your options.

Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Potential solutions to fix YouTube issues and errors on your Galaxy J7

Try to diagnose if the problem you are dealing with is an app or server issue. To do so, open a browser then try to access the YouTube website and play videos through the web. If everything goes well with the web version, then it implies that YouTube is fine and the problem is on your phone’s YouTube app. And this is what you need to solve.

Quit the app and restart.

Rogue apps are often remedied by a forced stop and restart. Doing so can help refresh the app and get back to its normal state.

To force YouTube app to close, go to Apps-> Settings-> Applications-> Application manager-> then tap to select YouTube and tap Force Close.

Restart your phone then launch YouTube again to see if it’s now stable.

Force your Galaxy J7 to restart.

In the case where your phone becomes unresponsive as YouTube app crashes or gets stuck, a forced restart on your device would be necessary. Similar to a soft reset or usual restart, a forced restart will not affect any of your data or personal information on the phone. It can also yield the same positive outcome as soft reset does.

A force restart on the Galaxy J7 is done by pressing the Power and Volume Down buttons simultaneously for about 10 to 20 seconds and then release both buttons when the Samsung logo appears.

It’s a simulated battery-removal procedure so you can also do the alternative way which is to remove and reinsert the battery on your Galaxy J7. Both these methods serve the same purpose.

Clear cache and data on YouTube app.

Cached files on your YouTube app can crash at certain times and when this happens, errors may occur and the app may not be able to work as intended. To make sure this isn’t causing your trouble, try to clear cache and data on your YouTube app.

  • If you’re device is running on Android 7.1 platform, you clear app cache and data by going to Apps-> Settings-> Apps menu, then tap YouTube in the default list. If you don’t see it, tap Menu then select Show system apps to show preinstalled apps. YouTube may likewise come as a stock app on your device. When you locate YouTube, tap Storage then tap Clear Cache or Clear Data. Finally, tap OK to confirm.
  • In Android 6.0, clearing app cache and data is done through Apps-> Settings-> Applications-> Application manager-> YouTube-> Storage-> then tap Clear Cache or Clear Data. Again confirm action by tapping on OK.

Hint: If you don’t see YouTube in the Application Manager, then try to tap MORE-> then Show system apps instead.

Check and install update for YouTube app.

If the problem continues after clearing cache and data on your YouTube app, try to check for YouTube updates and install it. Your app will likely need an update in order to maintain stability and good performance level.

To check for and/or install update for YouTube app, follow these steps:

  1. Tap the Apps icon from any Home screen.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps.
  4. Select YouTube and then tap Update.
  5. If you want to keep your apps automatically updated, go back to the Menu key then tap Settings and select the option to Auto-update apps.

Uninstall/disable then reinstall/re-enable YouTube.

Uninstalling an erratic app can help rectify the glitch, refresh the app, and allows it to return to its normal state. If YouTube is still crashing after performing all prior methods, then you may resort to uninstalling the app and then reinstall it on your phone.

  1. To do so, tap the Apps icon from any Home screen then go to Settings-> Apps then tap to select YouTube app. Tap the option to Uninstall twice to confirm action.
  2. Restart your device after YouTube is completely removed then proceed with the app re-installation process.
  3. To reinstall YouTube app on your device, tap Apps-> Play Store-> then type in YouTube in the search field. Tap to select YouTube from the search results and then tap Install.

Wait until YouTube is completely installed then restart your phone. See if that fixes the problem.

Wipe cache partition on your Galaxy J7.

Wiping the cache partition might be the key to fixing the problem especially if it’s triggered by a corrupt cached file in the system partition.

Doing so will clear up temporary files from the system cache partition thus eliminate any errors that might have caused conflict with the YouTube app. Unlike a master reset, wiping the cache partition will not delete your personal data for as long as it’s done correctly. For starters, here’s how:

  1. Power off your device.
  2. Press and hold the Volume Up, Home, and Power buttons simultaneously for a few seconds.
  3. When you see the Samsung logo, release the Power button but keep holding down the other buttons.
  4. When you see the Android logo, release the remaining buttons. You will then see Installing system update on your screen for about 30 to 60 seconds before the Android System Recovery menu options appear.
  5. Press the Volume down button repeatedly to highlight wipe cache partition then press the Power button to confirm selection.
  6. Press the Volume Down button again to highlight Yes and press the Power button to confirm.
  7. Wait until the wipe cache partition is finished and when it does, the Reboot system now option is highlighted.
  8. Press the Power button to reboot your device.

After the restart, try launching YouTube and play videos to see if it’s now able to do so without any more crashes.

Reset network settings.

Your device may not be able access or communicate with the YouTube channel due to intermittent or no connectivity issue. As a result, the page won’t load, freeze or crash. Performing a network settings reset will likely fix the problem especially if it’s inflicted by network issues like server errors.

To perform a network settings reset on your Galaxy J7 with Android 7.1, follow these steps:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Tap General management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. Confirm action by tapping on Reset Settings twice.
  7. If your phone is still running on Android 6.0, a network settings reset is done by going to Apps-> Settings-> Backup and reset-> Reset network settings, and then tap Reset Settings twice to confirm.

Note that this reset will erase your current network settings including wireless networks and passwords. That said, be sure to take note of this information beforehand as you’ll need it again later when you set up your wireless network on your device.

Other options if the problem continues

  • Factory reset. If none of the given solutions is able to fix the YouTube app on your Samsung Galaxy J7, you may opt to try a full system reset or factory reset on your device. This however can be a tedious process especially if you’ve already stored a lot of contents and made customized settings on your device as all of these are wiped out from your device. That said, creating a backup is highly recommended beforehand should you wish to proceed with a factory reset.
  • Check and install software update. If you haven’t already, try to check for any available software update for your device. Updates usually helps in resolving software issues affecting certain apps or the device functions in general. To check for available updates on your Galaxy J7, go to Apps-> Settings-> About device. If an update is available, you’ll see a notification containing the software version and the key features it brings. Follow the onscreen instructions to proceed with the update download and installation.
  • Escalate the problem. If this isn’t an ideal option for you, then you may seek further recommendations and more inputs from Samsung Support regarding this issue. Just let them know that you’ve already exhausted every possible means in an attempt to fix the problem on your end but to no avail.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S9 Plus with Youtube app that keeps crashing (easy steps)

There are two common signs you may encounter if an app crashes on your Samsung Galaxy S9 Plus or any Android smartphone for that matter; you may either get an error or the app closes immediately after it’s opened. In this post, I will tackle a similar problem but the app in question is Youtube, one of apps mandated by Google to be present in every Android device. We need to address the problem because many of our readers have been complaining about it.

Aside from the signs I mentioned above, another symptom of an app crash, in the case of Youtube, is when the video your watching just turned black for no apparent reason and your phone may stop responding for a few seconds. I will share with you the solutions to these issues including the error message “Unfortunately, Youtube has stopped.” If you’re one of the owners of the Samsung Galaxy S9 Plus and are currently having issues with Youtube, continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Youtube that keeps crashing on Galaxy S9 Plus


First off, if you did modify the firmware of your phone and then this problem started, you might want to check if you did everything correct. If you flashed a custom ROM, make sure you installed or flashed ‘gapps’ correctly. At the end of the day, if the problem continues, you might want to flash the stock firmware back to fix this problem.

Now, if this problem started without apparent reason or cause, then I suggest you follow the solutions below…

First solution: Reboot your Galaxy S9 Plus

There are times when apps crash due to some minor issues with the firmware. You can fix them by rebooting your phone as it refreshes the memory. Therefore, the first thing you should do is to restart your device and see if the problem gets fixed. After the restart, open Youtube to know if it still crashes. You may also try doing the Forced Reboot by pressing and holding the volume down and power keys together for 10 seconds or more. Aside from the fact that it refreshes your phone’s memory, it also reloads all apps, services and core functions so if the problem is indeed just due to some minor issues with the firmware or apps, then this method will fix it. However, if Youtube continues to crash after this, then move on to the next solution.

Second solution: Run phone in Safe mode

Starting your S9 Plus in safe mode alone won’t fix the problem but it will give you a hint what the cause is. While in this environment, all third-party applications are temporarily disabled so if one of them is causing the problem, then Youtube won’t crash. Here’s how you boot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Continue using your phone in this mode and if the problem is fixed or doesn’t occur anymore, find out which app is causing it and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem. However, if the issue continues even in this mode, then move on to the next solution.

Third solution: Reset Youtube

By reset I mean to clear the app’s cache and data. This will bring the app back to its default settings or configuration so if the problem is just limited to the app, then this procedure will fix it. You won’t lose any of your files by doing this and it’s also safe for your data:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Youtube.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.
  9. Reboot your phone to refresh its memory.

After doing this and the app still crashes, then it’s possible that the problem is with the firmware and try doing the next solutions.

Fourth solution: Wipe cache partition

This method deletes all the temporary files created by the system which could have been corrupted for some reason. You don’t have access to each cache that’s why you have to delete all of them at once and this is how you do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the app still crashes after this, then you will have to do the Master Reset to fix it because clearly now, it’s a firmware issue although it’s still a minor one.

Fifth solution: Perform the Master Reset

If this is just a problem with the app or firmware, then a reset will fix it. However, make sure you make a backup of your important files and data as they will be deleted. After which, follow these steps to to reset your S9 Plus:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope we’ve been able to help you with this article. If you have other problems you want us to help you with, then feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How much data does YouTube use and how to fix it when it starts to keep on crashing?

Streaming audiovisual contents or videos will cost you a lot especially if you’re connected to the Internet via mobile data but it doesn’t matter much if you’re on Wifi. If you’re not on an unlimited plan, you may use up your allotted monthly data in just an hour or two depending on the quality of the video you’re streaming. YouTube now offers video streaming at 4K quality which if a video is streamed at 60 frames per second, you would use up to 16GB in just one hour.

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    First off, we discourage you to stream YouTube videos if you’re on mobile data but if you really have to, you must be mindful of the quality of the videos you’re streaming. At 360p, you can still enjoy your videos especially that you’re using a mobile phone with smaller screen and finer pixels. Even at 240p, you may still be able to watch and recognize the faces of the people on videos. If you care much about saving data than the quality, then you can choose this but at 144p, it would seem like you’re watching a Minecraft game, if you know what I’m saying.

    To give you a better idea how much data it would cost you to watch YouTube videos, here are the figures…

    • 144p: 95MB per hour
    • 240p: 215MB per hour
    • 360p: 315MB per hour
    • 480p (SD): 572MB per hour
    • 720p (HD) at 30FPS: 1.26GB per hour
    • 720p (HD) at 60FPS: 1.82GB per hour
    • 1080p (FHD) at 30FPS: 2.12GB per hour
    • 1080p (FHD) at 60FPS: 3.13GB per hour
    • 1440p (2K) at 30FPS: 4.31GB per hour
    • 1440p (2K) at 60FPS: 6.11GB per hour
    • 2160p (4K) at 30FPS: 10.45GB per hour
    • 2160p (4K) at 60FPS: 15.96GB per hour

    As far as YouTube data usage is concerned, that’s all you need to know if you care much about it. But there’s one more thing I want to tackle in this post and that’s how to fix YouTube app if it starts to keep on crashing every time it’s opened. We have received quite a lot of reports from our readers complaining about this problem. If this happens to you, here’s what you need to do about it…

    1. Force restart your phone. You need to do this if it’s the first time that the app crashed because it could be a result of a minor firmware glitch. Apps crash all the time especially if your phone runs out of RAM. By doing the Forced Restart, you’re refreshing your phone’s memory as well as closing all apps running in the background. If however, YouTube still crashes after this, then try the next solution.
    2. Reset YouTube. With this I mean clearing its cache and data. This makes sure that all its cache and data files are new and its settings will also be brought back to default. If the problem is just with the app or has something to do with its settings, then this procedure is more than enough to fix it. You have to go through Settings menu and Application Manager to enter YouTube settings. From there, you can clear its cache and data.
    3. Update YouTube if possible. YouTube is updated regularly by Google and there are times you’re prevented from using it if the update that’s rolled out is very important. That’s one way of forcing you to update the app. Launch the Play Store and go to My Apps, from there you could see if there’s an update available for YouTube. If there is, then take time updating the app; it would only take a few minutes to download and install it depending on how fast your connection is.
    4. Reset your phone. This is your last resort and you only have to do this if YouTube still keeps on crashing after it is updated or if there’s no update available. It’s necessary because the app is one of the pre-installed applications and thus, embedded in the firmware. Since all previous procedures didn’t fix the problem, you need to reset your phone to bring it back to its default or factory settings. A reset can also fix app-related issues. However, make sure to backup your files and data as they will be deleted during the process.

    If there’s also a firmware update available for your phone, you better download and install it as updates often bring security patches and fixes to some common issues that have been reported by users. I hope that this troubleshooting guide can help you fix YouTube on your Android device that keeps on crashing. Should you have other concerns, feel free to contact us anytime.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

    BrandBest Prepaid PlanHighlightsPrice
    TelloBlack Friday Deals
  • 2GB + Unlimited Talk & Text for FREE
  • No contract, no commitment
  • Upgrade or downgrade anytime
  • Check Price Here

    * Links in this table contain affiliate links, which means at no additional cost to you, we will earn a commission if you click through the link and make a purchase. Thank you for your support. For more details, please visit our Privacy policy page.

    Samsung Galaxy Note 9 Error: Unfortunately, Youtube has stopped

    The error message “Unfortunately, Youtube has stopped” simply means that the Youtube app, which comes pre-installed on your Samsung Galaxy Note 9, has crashed for some reason. More often, the error shows up when you open the app. In fact, the app won’t actually open if the error pops up but there are times when you could be able to use it for a few minutes before it crashes. No matter the case, it’s the same problem that you need to address if streaming videos on Youtube is a part of your daily routine.

    In this post, I will walk you through in troubleshooting your Galaxy Note 9 with Youtube app that keeps on crashing. We will try to consider every possibility and rule them one by one until we can determine why the problem occurs and how to deal with it. So, if you’re one of the owners of this new device and are currently having similar issues, continue reading as this article may help you somehow.

    Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

    How to troubleshoot Galaxy Note 9 with “Youtube has stopped” error?

    Based on the cases we’ve encountered in the past, having the error message “Unfortunately, Youtube has stopped” isn’t something you should extremely be worried about. Most of the time it’s just a minor problem that you can fix on your own without any help from a tech. That said, here’s what I suggest you do about it:

    Reboot Note 9 in Safe Mode

    Being the biggest tube service today, Youtube videos are shared everyday and most of the social media applications are somewhat connected to the app. Therefore, it’s possible that some of those apps cause Youtube to crash every now and then. We don’t know if this is really the case with your phone right now that’s why it’s important to run your device in safe mode to temporarily disable all third-party apps. Here’s how you do that:

    1. Turn the device off.
    2. Press and hold the Power key past the model name screen appearing on the screen.
    3. When SAMSUNG appears on the screen, release the Power key.
    4. Immediately after releasing the Power key, press and hold the Volume down key.
    5. Continue to hold the Volume down key until the device finishes restarting.
    6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

    Now, while your phone is in this mode, open Youtube to know if you still get the error message. If it doesn’t show up, then it means that there’s an app or two that’s causing it to crash. Find out which of your apps is the culprit and you can either clear its cache and data to reset it or uninstall it from your device. Moreover, you may reboot your phone normally now so you can begin your hunt for the problematic app.

    On the other hand, if Youtube still crashes while in this mode, then it’s possible that the problem is with the app itself or it could be with the firmware. Move on to the next procedure.

    Clear Youtube Cache and Data

    This will reset Youtube and bring it back to its default settings and configuration. If the problem is only with the app, then this procedure is more than enough to make it work perfectly again. Don’t worry, you won’t lose any of your files if you did this.

    1. From the Home screen, swipe up on an empty spot to open the Apps tray.
    2. Tap Settings > Apps.
    3. To display preinstalled apps, tap Menu > Show system apps.
    4. Find and tap Youtube.
    5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

    Open the app to know if it still crashes or not and if it still does, it’s time to troubleshoot the firmware. Try the next procedure.

    Reset All Settings

    This will bring the device back to its factory settings without deleting your personal files, apps and data. So it has the effects of the Master Reset minus the hassle of transferring your files over to your SD card or computer. When it comes to app issues, this procedure is also very effective so you should try it.

    1. From the Home screen, swipe up on an empty spot to open the Apps tray.
    2. Tap Settings > General Management > Reset > Reset settings.
    3. Tap RESET SETTINGS.
    4. If you have set up a PIN, enter it.
    5. Tap RESET SETTINGS.
    6. The device will restart to perform the reset of settings.

    After this try to see if the app still crashes and if so, then move on to the next solution.

    Backup your personal files and do Master Reset

    This time you need to make a backup of your personal files and data especially ones that are stored or saved in your phone’s internal storage because they will be deleted once the reset starts. Take time doing that so you won’t miss a thing. After the backup, follow these steps to do the Master Reset:

    1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
    2. Turn off the device.
    3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
    4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
    5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
    6. Press Power button to select.
    7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    8. Press Power button to select and start the master reset.
    9. When the master reset is complete, ‘Reboot system now’ is highlighted.
    10. Press the Power key to restart the device.

    I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

    RELEVANT POSTS:

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

    Samsung Galaxy S9 Plus keeps popping up the error “Unfortunately, Youtube has stopped”

    The error message “Unfortunately, Youtube has stopped” that keeps popping up on your Samsung Galaxy S9 Plus means that the app has crashed for some reason. Most of the time the error only shows up when you open the app but there are also time when you follow a link that directs to a Youtube video. This is a minor problem and you can fix it on your own without having to bring your device to a service center.

    We have encountered quite a lot of similar issues in the past so we already know a thing or two that could help fix the problem. If you’re one of the owners of this device and are currently having the same problem, then continue reading as this article may be able to help you because in here, I will walk you through in troubleshooting your device and will share with you the solutions we’ve been using to address similar issues.

    For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

    How to fix Galaxy S9 Plus with Youtube app that keeps crashing

    The purpose of this troubleshooting guide is for us to determine and fix the problem and while this may seem like a serious issue, more often than not, it’s just a minor problem with the app or the firmware. The following procedures can surely help you fix it…

    Restart your Galaxy S9 Plus – just before you do any troubleshooting procedure, make sure you reboot your phone first because there’s always a chance that this error is caused by a temporary glitch in the system. After the reboot, open Youtube to know if it still crashes and if it does, then try doing the Forced Reboot: press and hold the volume down and power keys together for 10 seconds or more so that your phone’s memory will be refreshed. After which, try to see if the problem remains and move on to the next procedure if it does.

    Reset Youtube – by this, I mean to clear its cache and data so that it will be brought back to its default settings and configuration. If this is just a minor problem with the app, then this procedure is more than enough to fix it. You should try this before moving on to the next procedures because the error message specifically mentions Youtube to be the one crashing. If the problem continues are this, then try to determine if this is due to a third-party apps.

    Restart your phone in Safe Mode – rebooting your phone in safe mode means disabling all third-party applications. This will immediately tell you if the crashing of the Youtube app is caused by a third party or not. If Youtube doesn’t crash while in safe mode, then it means there’s a third-party application that causes it to crash. The next thing you should do if this is the case is to find out which of your apps is causing the problem and uninstall it. However, if the problem continues even in this mode, then it could be a firmware issue considering the fact that Youtube is a pre-installed application.

    Delete the system cache – the firmware creates small files that it uses to make your phone run smoothly and these files are what we call system cache. When these files get corrupted or become obsolete, performance issues may occur which includes crashing of apps. In this case, you need to delete the system cache so that it will be replaced with new files and you can do that by running your phone in recovery mode and wipe the cache partition from there. After doing that and the app still crashes, then you have no other choice but to reset your phone.

    Do the Master Reset – for app issues, a reset is more than enough to fix the problem provided that the firmware hasn’t been modified. Youtube is one of the apps that come pre-installed on your phone. It’s embedded in the firmware and if it crashes, there’s a chance that the problem is actually just a result of a more serious firmware issue. To address such problem, you need to reset your phone, however, make sure that you make a backup of your important files and data as they will be deleted during the process.

    RELEVANT POSTS:

    Here are the step-by-step instructions on how to perform the procedures I mentioned above…

    How to Reset Youtube

    1. From the Home screen, swipe up on an empty spot to open the Apps tray.
    2. Tap Settings > Apps.
    3. Find and tap Messenger.
    4. Tap Storage.
    5. Tap Clear cache.
    6. Tap Clear data and then tap OK.
    7. Reboot your phone.

    How to run your phone in Safe mode

    1. Turn the device off.
    2. Press and hold the Power key past the model name screen appearing on the screen.
    3. When SAMSUNG appears on the screen, release the Power key.
    4. Immediately after releasing the Power key, press and hold the Volume down key.
    5. Continue to hold the Volume down key until the device finishes restarting.
    6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

    How to uninstall third-party apps from your phone

    1. From the Home screen, swipe up on an empty spot to open the Apps tray.
    2. Tap Settings > Apps.
    3. Tap the desired application in the default list.
    4. To display preinstalled apps, tap Menu > Show system apps.
    5. Tap UNINSTALL > OK.

    How to wipe cache partition

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
    3. When the Android logo displays, release all three keys.
    4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
    5. Press the Volume down key several times to highlight wipe cache partition.
    6. Press Power key to select.
    7. Press the Volume down key to highlight yes, them and press the Power key to select.
    8. When the wipe cache partition is complete, Reboot system now is highlighted.
    9. Press the Power key to restart the device.

    How to do the Master Reset

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
    3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
    5. Press Power button to select.
    6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    7. Press Power button to select and start the master reset.
    8. When the master reset is complete, ‘Reboot system now’ is highlighted.
    9. Press the Power key to restart the device.

    I hope that this troubleshooting guide can help you fix the problem with your phone. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

    Posts you may also like to check out:

     

    How to fix Youtube that keeps crashing on Samsung Galaxy A7 (easy steps)

    Youtube is one of the apps mandated by Google to come with every Android device and thus, it’s pre-installed. There are times when it crashes on its own but there are also situations wherein it crashes due to some firmware-related problems. Whatever the case, it’s a problem that needs to be taken care of considering it’s one of the most used apps. We have readers that own the Samsung Galaxy A7 who were complaining about youtube that keeps on crashing. We are compelled to address this problem for the benefit of our readers.

    In this post, I will walk you through in troubleshooting your Galaxy A7 with Youtube app that keeps on crashing. I will share with you the solution we’ve been using to address similar issues in the past. This isn’t the first time we encountered this problem so we already know a thing or two that works. If you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this article may help you one way or the other.

    Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

    Troubleshooting Galaxy A7 with Youtube that keeps crashing


    Whatever the cause of this problem is, it’s just an issue with one app–Youtube. So, we’ll focus our troubleshooting on it so that we can make it work again. It could be a very serious problem but as long as the firmware hasn’t been modified in any way, there’s always a chance that you could fix it on your own. With that said, here’s what I suggest you do about it:

    Reboot your phone – this might be just a minor glitch in the system that’s why it’s very important that you try to restart your phone. Glitches can easily be fixed by this very simple procedure but if the problem continues after this, try doing the forced reboot procedure: press and hold the volume down and power keys together for 10 seconds or more. It may seem like a normal reboot but it does a lot more. However, if the app continues to crash after this, then move on to the next procedure.

    Run phone in safe mode – this is going to disable all third-party apps. It is important because there are times when apps you download from the Play Store cause pre-installed applications to crash. If the problem doesn’t occur while the phone is in safe mode, then it means that there’s an app that’s causing it. Find that app and uninstall it and that should fix the problem. However, if the problem still occurs even in safe mode, then it could mean the problem is with the app or the firmware.

    Clear cache and data of Youtube – it will reset the app and bring it back to its default configuration. If this is just a problem with the app, then this is gonna fix it. You just have to navigate to Settings and into the App Manager and look for Youtube. From there, you can clear its cache and data. After doing this and app still crashes, then you must try the next procedure.

    Wipe cache partition – this procedure will delete all the system caches. Some of them may have been corrupted or became obsolete. You just have to boot the phone into recovery mode and wipe cache partition from there. After the phone has rebooted, open Youtube to know if it still crashes or not and if it still does, a reset will be necessary.

    Backup your files and reset your phone – for a problem like this, a reset is more than enough to fix it but you should take time backing up your files and data as they will be deleted during the process. The files you backed up should also be restored after the reset.

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    Detailed instructions of procedures mentioned in the guide

    How to run Galaxy A7 in Safe mode

    1. Turn the device off.
    2. Press and hold the Power key past the screen with the device name.
    3. When ‘SAMSUNG’ appears on the screen, release the Power key.
    4. Immediately after releasing the Power key, press and hold the Volume down key.
    5. Continue to hold the Volume down key until the device finishes restarting.
    6. Safe mode will display in the bottom left corner of the screen.
    7. Release the Volume down key when you see ‘Safe Mode’.

    How to reset Youtube app

    1. From any Home screen, tap the Apps icon.
    2. Tap Settings.
    3. Tap Apps.
    4. Tap Youtube.
    5. Tap Storage.
    6. Tap Clear data and then tap OK.
    7. Tap Clear cache.

    How to wipe cache partition

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    3. When the device logo screen displays, release only the Power key
    4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
    5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
    6. Press the Power key to select.
    7. Press the Volume down key to highlight ‘yes’ an press the Power key to select.
    8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
    9. Press the Power key to restart the device.

    How to do the Master Reset

    1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
    2. Turn off the device.
    3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
    4. When the device logo screen displays, release only the Power key
    5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
    6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
    7. Press Power button to select.
    8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    9. Press Power button to select and start the master reset.
    10. When the master reset is complete, ‘Reboot system now’ is highlighted.
    11. Press the Power key to restart the device.

    I hope that this troubleshooting guides have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

    Posts you may also like to check out:

    How to fix YouTube that keeps crashing on your Samsung Galaxy S9 (easy steps)

    Many factors can trigger an app to misbehave or encounter errors and YouTube is no exception. Among the common culprits are bad updates, incorrect settings, and system errors on the device itself. Basically, it’s software-related hence possible to fix by end-users at home. Having an unstable YouTube app is definitely a big deal especially if you’re fond of watching and making YouTube videos or a ”YouTuber” in short. But nonetheless, apps problems including random crashes and lags are inevitable so you have no other choice but to deal with them whenever they occur on your device. Tackled in this context is a common problem encountered by YouTube users which is on frequent crashing. Read on to find out what to do if ever you too would bump into the same scenario wherein YouTube keeps crashing on your Samsung Galaxy S9 handset. Feel free to refer to these subsequent solutions if needed.

    Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

    First solution: Quit and restart YouTube app.


    Forcing the YouTube app the close and restart can help fix any error that has caused the app to misbehave. Here’s what you can try doing then:

    1. Press the Recent apps button located on the left of the Home button. Doing so brings up all your recently opened applications.
    2. Look for the YouTube app preview the tap on it to close.

    You can also close all your other recently opened app to prevent any of them from causing conflict to other apps or phone functions.

    • To close all running apps at once, select the option to Close All.

    Alternatively, you can use the Application Manager to force close apps that are misbehaving. Here’s how it’s done:

    1. Go to Apps-> Settings-> Applications menu.
    2. Then select YouTube from the list.
    3. Tap the Force Close button to quit the app forcibly.

    Relaunch the YouTube app afterwards then see if it’s still crashing or not. Continue to troubleshoot if necessary.

    Second solution: Reboot your phone (soft reset).

    Minor software glitches that might have caused YouTube app to become erratic and unstable are usually get rid of by a restart or soft reset on the phone. So it’s like giving your phone a short break and then refresh. Here’s how it’s done:

    1. Press and hold the Power button.
    2. Tap the option to Power off.
    3. Tap Power off again to confirm.
    4. After about 30 seconds, press and hold the Power button again until your phone boots up.

    This won’t affect any of your critical data and personal information so no need for backups.

    Third solution: Install updates.

    Updates are necessary to keep apps and device system optimized and free from bugs. Any app can go rogue at some point when triggered by some factors like corrupted file, erratic setting, or out-dated system. To prevent this from occurring, updates are rolled out periodically for apps and device software. If you haven’t already, then you should consider installing updates to your apps including YouTube and your phone software too.

    To check for available apps updates, follow these steps:

    1. Swipe up on an empty spot from the Home screen to open the Apps tray.
    2. Tap Play Store.
    3. Tap the Menu icon.
    4. Tap My Apps.
    5. Tap on the Update button next to YouTube to install app update manually.

    If multiple updates are available for your apps, select the option to Update all apps at once.

    Aside from app updates, installing the latest software update for your device is likewise recommended. Software updates do contain bug fixes so if ever the problem you’re dealing with your YouTube app is inflicted by some software bugs, then that should be rectified by an update.

    To check and install the latest Android version on your Samsung S9, follow these steps:

    1. Open the Apps tray by swiping up on an empty spot from the Home screen.
    2. Tap Settings.
    3. Tap Software Update.
    4. Select the option to Download updates manually.
    5. Wait for your phone to check updates.
    6. Tap OK then Start.
    7. If prompted with a restart message, tap OK to confirm and reboot your phone.

    Fourth solution: Uninstall and reinstall YouTube (if applicable).

    If YouTube is not built-in or pre-installed on your phone, then you can delete and reinstall the app. This can potentially fix the problem especially if it’s due to some corrupt data or YouTube app itself. Here’s how to uninstall and reinstall YouTube on your Samsung S9:

    Open the Apps tray by swiping up on an empty spot from the Home screen.

    1. Tap Settings.
    2. Tap Apps.
    3. Select YouTube in the list.
    4. Tap Uninstall.
    5. Then tap OK to confirm.

    Reboot your phone then open the Play Store app and search for the latest version of YouTube app for Android. Follow the onscreen instructions to download and complete the app installation on your phone.

    Fifth solution: Reset your Samsung S9.

    If YouTube comes preinstalled on your device and the problem persisted after exhausting all prior means to fix it, then you may resort to a factory data reset. This will wipe everything from your phone’s internal memory including bugs and erratic data that might have caused conflict with your apps or phone system itself. But before you do so, don’t forget to back up your data and personal information for safekeeping. Then follow these steps to perform a factory data reset:

    1. Swipe up on an empty spot from the Home screen to open the Apps screen.
    2. Tap Settings.
    3. Tap General management.
    4. Tap Reset.
    5. Select the Factory data reset option.
    6. Scroll to the bottom of the screen then tap Reset.
    7. Select the option to DELETE ALL.
    8. If prompted, enter your credentials for screen lock and Samsung account verification.
    9. Tap Confirm to continue.

    Wait for the reset to finish and your device to reboot. Everything should be working fine already.

    Escalate the problem

    You may opt to report the issue to Samsung Support if it occurs after installing a new software update and that your YouTube app continues to crash on your Samsung Galaxy S9 after performing all possible solutions on your end. An official fix patch may be necessary to solve the problem.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

    Posts you may also like to check out:

    How to fix Youtube that keeps crashing on Samsung Galaxy A8 2019 (easy steps)

    Youtube is one of the apps mandated by Google to come pre-installed on all Android devices that’s why your Samsung Galaxy A8 2018 has it. We have received quite a lot of complaints from our readers about this app. Some said the app closes on its own while others reported to have encountered the error “Unfortunately, Youtube has stopped.” Those are the most common signs of an app that’s crashing. App crashes are often caused by some unknown problems in the app itself or it could be due to a firmware issue that’s affecting the app.

    In this post, we will look into this problem and I will share with you the solution that we’ve always been suggesting to our readers who have similar issues. While Youtube is a pre-installed app, based on experience, if it crashes, the problem is limited to the app alone so there’s a big chance you can fix this without having to do so much about it. Continue reading this post as I will walk you through in fixing this problem.

    For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

    How to fix Galaxy A8 2018 that has Youtube that keeps crashing

    The following are the things you should do if Youtube crashes on your phone or shows the “Unfortunately, Youtube has stopped” error…

    First Solution: Reboot your phone

    Before anything else, reboot your phone. It refreshes your phone’s memory as well as close all apps running in the background. There is a possibility that this problem is due to a minor firmware issue and it can be fixed by a simple reboot.

    Better yet, do the Forced Reboot sequence. It’s more effective than the normal reboot. Just press and hold the Volume Down button and the Power key at the same time for 10 seconds. The phone may reboot normally. However, after this and the problem continues to bug you, then move on to the next step.

    Second Solution: Reset Youtube

    It means you have to clear the cache and data of Youtube to bring it back to its default settings as well as delete all files associated with it. It’s very effective and it may be the only thing you should do:

    1. From a Home screen, touch and swipe up or down to display all apps.
    2. From a Home screen, navigate: Settings > Apps.
    3. Tap App Manager.
    4. Locate then tap Youtube.
    5. Tap Storage.
    6. Tap CLEAR CACHE.
    7. Tap Cached data.
    8. Tap CLEAR.

    After doing this, reboot your phone to refresh its memory and then when it becomes ready, open the app to know if it still crashes or shows the “Unfortunately, Youtube has stopped” error. If not, then you may log back in to your account but if the problem remains, there’s a couple more procedures you should do.

    Third Solution: Wipe cache partition

    There are times when system caches get corrupted and when this happens, it may result to performance-related issues and app crashes. To address this problem and to rule this possibility out, you have to wipe the cache partition:

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
    3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight “wipe cache partition.”
    5. Press the Power key to select.
    6. Press the Volume down key to highlight “yes” and press the Power key to select.
    7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
    8. Press the Power key to restart the device.

    If the Youtube app still crashes after doing this procedure, then  you must do the next solution.

    Fourth Solution: Do the Master Reset

    After wiping the cache partition and the problem continues, you have to do the master reset. This will bring the phone back to its default settings but also delete all your files and data that are stored in the phone’s internal storage. So, make sure to make a backup of files you don’t want to lose. After the backup, remove your google account from your phone so that you won’t be locked out after the reset. Once everything is set, follow these steps to reset your phone:

    1. Turn off the device.
    2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
    3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
    4. Press the Volume down key several times to highlight “wipe data / factory reset.
    5. Press Power button to select.
    6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
    7. Press Power button to select and start the master reset.
    8. When the master reset is complete, “Reboot system now” is highlighted.
    9. Press the Power key to restart the device.

    I hope that our solution works for you. If you have other issues you want to share with us, contact us or leave a comment below.

    Connect with us

    We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.