Archives for

Won’t Turn On But Vibrates

Samsung Galaxy S6 Most Common Problems, Errors, Glitches & How To Fix Them

Galaxy-S6-Battery-Removal

Welcome to the first part of our Samsung Galaxy S6 Troubleshooting series. Shortly after the phone was released, we already received a lot of emails from users asking us to help them fix problems they’ve encountered. The phone may have impressive specs and stunning design but there’s no guarantee everything will be smooth. So, we dedicated a troubleshooting page for the Galaxy S6 for the benefits of our readers.

I included ten problems in this post and these are the first batch of emails we received. This is a series so we will be publishing more posts like this in the following months (or years). As always, we are open to your problems and we are willing to help you fix them for free. All you need to do is send all necessary details about your phone and the problem to [email protected]. You may also post them on our Facebook wall and/or Google+ page or seek support through Twitter.

Click on a link to jump to a specific problem:

  1. Galaxy S6 Battery Drains Fast, Won’t Last Long
  2. Galaxy S6 Has Poor WiFi Connection
  3. Galaxy S6 Cannot Continue Booting Up
  4. Galaxy S6 Can’t Find Plantronics BackBeat 903+ Headset
  5. Question On Galaxy S6 Non-Removable Battery, Absence Of MicroSD Card Slot
  6. Galaxy S6 Won’t Turn On But Vibrates
  7. Galaxy S6 Using Too Much RAM With Few Apps Running
  8. Galaxy S6 Apps Disappear But Reappear After A Day
  9. Issue With Galaxy S6 Wireless Charging
  10. Galaxy S6 Screen Turns Off Immediately
  11. Galaxy S6 Talkback Issue 

Galaxy S6 Battery Drains Fast, Won’t Last Long

Problem: Hi guys! How come Galaxy S6’s battery isn’t as good as S5’s? I upgraded thinking the new device would be better but it seems like I made a wrong turn on this. I go to work at 7 AM and often come home around 6 PM, so I need a phone that will last that long. Sad to say that around 1 or 2 PM, the S6 has drained its battery with only 15% to 20% left (yes, it has been consistent for a week now). So, I will have to enable the power saving mode just to make the phone last until I’m home. My previous phone didn’t have issues like this and to think, I only installed very few apps (not a single game). I’m really frustrated. Can you guys recommend something I have to do to remedy this? Thanks. — Jorgina

Problem 2: I just got my new Galaxy S6 about two days ago and since then, I haven’t installed an app. But it’s battery cannot make it through the day. I am not a heavy user but half way through the afternoon, I will need to plug it in to charge. Is this normal for a powerful phone like this or did I get a lemon unit? Prior to this, I had the Galaxy S3 and it would last more than 12 hours considering I’m not a heavy user. For the record, I never changed my habit of using my phone since I use it only for business purposes and not for gaming or prolonged internet surfing. It’s a shame a beautiful phone like this doesn’t have enough battery to power it up for more than 8 hours.

Suggestion: We actually received a lot of emails complaining about how short S6’s battery life is. In fact, owners who upgraded from S5 are the ones that can easily spot this issue. While Samsung, apparently, made a great effort in making the new flagship look “better,” a lot of people were asking why it only has 2550 mAh compared to S5’s 2800 mAh battery. The company’s defense is that the new device uses new technologies and components that are power-efficient (especially the display and processor). However, it appears like it could have been a better idea if the engineers put a bigger inside the phone.

Now, for our readers who are experiencing battery-related issues, please observe closely if the phone drains it’s battery under 6 or 7 hours with minimal use. If so, try to factory reset the phone and see if it still depletes it at the same (or close) rate because it could be a hardware issue. In this case, you need to have the device replaced immediately.

For owners who noticed this issue after installing apps, then try to close apps running in the background. Almost all of pre-installed apps on the S6 are running in the background by default not to mention all other features that use the sensors, heart rate monitor, camera, and other hardware. Pull up the task manager and end apps that you aren’t using. Or you may use any of the following apps:

  • Greenify
  • ShutApp – Real Battery Saver

I have personally used these apps so I know they’re effective when it comes to making the battery lasts longer. Also, it could help if you turn off wireless connectivity services like Bluetooth, mobile data and WiFi if you’re not using them. I use the free app LeanDroid to automatically turn off these services after a few minutes of being idle.

NOTE: We are not, in any way, affiliated with the developers of apps I mentioned here. I personally used these apps so I know how effective they are.

Galaxy S6 Has Poor WiFi Connection

Problem: Aside from battery issues I have with my new phone, Galaxy S6, the device also has issues connecting to my WiFi network. I don’t know for sure if it gets disconnected from time to time or not but it’s connection is very poor and I have a really fast internet plan. There are also times when the phone gets just one or two signal bars even if it sits just a few feet from the router. It’s frustrating to know an expensive phone like this can’t even perform the way it should. I use my phone for my email and there are messages that needs to be responded to immediately but I couldn’t do that if the phone can’t sync with the servers in real-time due to inconsistent and poor WiFi connection. Your suggestion will surely be appreciated. — Shawn

Problem 2: My Galaxy S6 has been with me for over a week already and I noticed that its internet connection is very unstable. More often when I open the browser, I will get the ‘unable to connect’ error message, which means there’s no internet connection. It happens when I’m at home and at work. I only connect to WiFi so I’m expecting the phone can load pages faster because my connection at home is over 12mbps while my company has more than that. Help please. — Jane

Troubleshooting: WiFi connection problems are common not only to Galaxy devices but to any Android smartphone, so it’s not a surprise that a lot of users have been complaining about this. We haven’t heard of a bug that affects the phone’s WiFi connection problem, so it could be something else. To troubleshoot this problem, please follow the simple guide I outlined for you:

  1. First of all, reboot the phone if you haven’t done yet and then observe if the connectivity improved.
  2. If not, try disabling mobile data so that the phone can stay connected with WiFi.
  3. In case disabling mobile data won’t fix the problem, the next thing you do is ‘Forget’ the network(s) you get your connection from and let the phone scan and reconnect to it.
  4. To troubleshot further, try connecting to other WiFi networks and observe if the connection is still unstable or slow. If so, contact your carrier or provider and have it checked or replaced.
  5. If the phone can get good connection from other networks, then it’s the network you often connect to that has a problem. You may reboot your network equipment such as routers and/or modems or contact your internet service provider and have it fixed.

Galaxy S6 Cannot Continue Booting Up

Problem: So yesterday my phone randomly shut off. When I tried to power back on the maintenance mode reboot came up. My buddy said to start it in safe mode which I did. It turned back on and was fine. When I got home from work I turned off safe mode and it was fine all night until this morning when it froze up. Now even when I try to reboot it in any mode it will not start. Not normal, not safe, not factory reset, nothing. After I make the selection it won’t go past the galaxy s6/powered by android screen. — Zach

Troubleshooting: Hey Zach. Please try to press and hold the Power and Volume Down buttons for more than 10 seconds until the phone turns off. This will “soft reset” the phone and it is effective when it comes to minor firmware and hardware glitches. I really don’t know what happened to the phone but there are always units that have problems out of the box. So, if soft reset won’t fix the problem, I suggest you request for a replacement right away. Any store or provider would replace a defective unit as long as it’s a manufacturing defect.

If it were just a firmware issue, re-flashing the firmware may fix the problem. However, the procedure will void the warranty so it’s not really an option for you.

Galaxy S6 Can’t Find Plantronics BackBeat 903+ Headset

Problem: Hello, my name is Michael. My problem is, that I tried to connect my Backbeat 903+ to my new Samsung galaxy S6, but the phone just seem can´t find the headphones.

I had an old android phone that died on me (Motorola Razr) the headphones are brand new and worked fine on the old phone, before it died, but when I start the Bluetooth search button on my new S6, nothing can be found in the near.

Sometimes in the list appears “6C:94:F8:E3:C1:4D” (I don´t know what that is for a device) but when trying to connect to this, it says it can´t communicate with it. I apologize for my bad English and wish you a nice day.

Suggestion: Hi Michael! Your phone already answered your question–it can’t communicate with your Bluetooth headset. The BackBeat 903+ (by Plantronics) was released around the last quarter of 2010. I should know because I received one from a local retailer for review. There have been a lot of improvements to Bluetooth since that time and as much as we want our older BT devices to work our new phones, we really can’t do anything if the issue is with compatibility. They’re not just compatible. The fact is a lot of Bluetooth headsets can no longer be used or paired with new devices bearing newer technologies. But apparently, your phone can still detect a device that is trying to pair with it through Bluetooth only that it can’t recognize it and therefore, they can’t be paired or connected.

Question On Galaxy S6 Non-Removable Battery, Absence Of MicroSD Card Slot

Question: Hi, I understand that the new Samsung S6 will no longer have a removable battery and will not take a mini SD card any longer. Please write an article explaining WHY! I love having my photos and music on the SD card on my Samsung S4. What is the rationale/excuse for the change? Thanks, Marion.

Question 2: Last year, my son gave me a Galaxy S5 phone and just this week, he said he would upgrade it to S6 and gave me a new phone. The problem is it doesn’t last as long so I wanted to buy a spare battery like what I did with the S5 but there are no spare batteries for the phone. The sales lady said that the S6 has a non-replaceable battery. Why is that? Can you explain to me why? I’m 67 years old and since last year, I have become dependent to my phone that I need it to be powered up the entire day.

Commentary: If I were to choose between an iPhone and Galaxy S5, I would not hesitate to pick up the latter not because it’s better than Apple’s product but because it has two things I am looking for in a device–removable (replaceable) battery and a microSD card slot. These things differentiate Samsung from its competitors and if you were a Samsung fan and have purchased its flagships year after year, you will ask why Galaxy S6 (and Edge)–so far, the best-looking Galaxy device–doesn’t have these differentiating factors.

Our reader Marion asked us to explain why, so I’ll explain briefly. The first factor is the design. The Galaxy S6 is noticeably thinner than the S5 at 6.8 mm (0.27 in) compared to 8.1 mm (0.32 in). A storage expansion slot will take up more space and will ruin the design, which is also the reason why it has a smaller battery than the S5.

Last year, the company was bombarded with criticisms and complaints from owners who purchased the 16GB variant of S5 because the Android system, the new features and pre-installed apps occupied almost 50% of the total internal storage. So Samsung was like, “Hey, buy the 32GB or 64GB model!” Then, there was the issue with third-party microSD cards that couldn’t be read by the device, and then complaints about data in the SD card being corrupted during or after an update. To address these issues all at once, it’s better if the expansion slot will be ditched.

Of course, there are other factors like hardware and applications stability because the phone will be reading directly from its internal storage where system files are stored. For sure, Samsung’s engineers found more benefits than disadvantages that helped them decide not to include an expansion slot.

Galaxy S6 Won’t Turn On But Vibrates

Problem: I hope you guys can figure out my problem with my Galaxy S6. This phone is still two weeks old and I’ve encountered various problems already. First it was my internet that kept disconnecting, then my emails won’t sync, then my MMS won’t work, etc. All of them, however, were fixed when I got my phone replaced. Now, there is this new problem and it seems worse because my phone won’t turn on anymore. It just keeps vibrating every few seconds and whatever I do, it just won’t power on. I am sure there’s no physical damage or any trace of liquid. I am really frustrated to have to spend for an expensive phone that I can’t use. What can you guys suggest I do to fix this? Or, can this be fixed at all? Thanks and more power! — Jessica

Problem 2: Hi guys! Help me please. My Galaxy S6 slipped out of my pocket yesterday and hit the tiled floor. The phone was off when I picked it up. I inspected it for some physical damage but there was none, only a couple of slight scratches on the side. I tried to turn it on and it did. I was able to use the phone all through the day but when I arrived home, I found out it was turned off. I though the battery was dead so I charged it in and it showed it still has 37% battery. I attempted to turn it on but nothing happened. I attempted several times, even tried booting it in safe mode and recovery mode but it just won’t respond. However, it keeps vibrating every now and then so I’m really confused why it’s acting strange. Did the drop caused the problem? How can I bring the phone back to life? Thank you! — Miles

Troubleshooting: Hi Jessica and Miles. It seems like the power keys/buttons of your devices are stuck that’s why they won’t boot up and keeps vibrating every few seconds. Try to press the Power key several times to see if it can be fixed by doing that especially in Jessica’s case wherein the phone didn’t suffer any physical damage.

Miles, the drop may have affected the power key of your phone. Well, based on your description, that’s the only thing that could cause a problem like this. But the thing is, for a new phone, there’s nothing much you can do to troubleshoot the problem. I suggest you send the phone in for repair or have it replaced immediately.

Galaxy S6 Using Too Much RAM With Few Apps Running

Problem: Do you guys noticed that Galaxy S6 is using more than 80% most of the time even if there are few apps running? I am not really a heavy user so it’s surprising to see that the RAM is almost full when all I do all day is send text messages, use the phone for calls and a few hours of browsing the internet plus email. I tried a lot of task killers already but there is virtually no process to kill because all that’s left are default apps and whatnot. How can I minimize the phone’s use of RAM? — Victor

Problem 2: Hello. I felt like my Galaxy S6 slowed down a bit performance-wise so I tried to take a look at the RAM usage and I was surprised seeing Facebook is the top RAM hog eating 143MB followed by its messenger using 86MB. Of course, other apps are also using the RAM but not as high as FB. I tried to close the app hoping the next time I run it its memory usage will go down and it did for only 20MB because it’s now using 120MB. So, I uninstalled it and reinstalled after an hour, still the same. So, my question is that is it Facebook’s fault or my phone’s? How can I fix this, by the way? — Mirana

Troubleshooting: Victor, don’t worry so much about seeing your phone use up almost all of its RAM because that’s how phones are supposed to work. In the tech community, we have this saying, “Unused RAM is wasted RAM.” It’s true as long as there’s enough room for other apps to run. Android, regardless of the brand of phone, automatically closes apps when it detects there isn’t enough space for caching the moment the user opens another app. So, don’t stress yourself out finding what the best task killer is and using it to close apps you don’t use because the system will do it for you. But just to answer your question, the only way to minimize the use of RAM is not to use heavy apps like games and other CPU-intensive apps. But even so, the phone will still use enough RAM to run pre-installed apps, its features and services.

Mirana, about your question on Facebook’s RAM use, no it’s the apps fault. It’s the firmware that needs fixing. We’re not sure if affected units are based on models but not all users have the same problem as yours. There were complaints from Galaxy S5 users saying the same thing after the lollipop update. So, there’s a chance that it is indeed firmware-related. There’s no way you can fix that but for sure Samsung will be working on it and probably roll out a minor update to fix it. If the phone slowed down just a bit, that’s normal. For other severe performance-related issues, a master reset will fix them.

Galaxy S6 Apps Disappear But Reappear After A Day

Question: It’s weird but some of my apps disappear for no reason at all. Like yesterday, there were a couple of apps that disappeared but they got back in the morning. It wasn’t the first time it happened because I already noticed such kind of behavior last week. I know it’s not really a serious problem considering those apps just reappear but I was just confused by it. Do you guys know what’s the cause of this? Thanks! – Nikki

Answer: Nikki, I was hoping you would tell us what those apps are but it’s okay. Actually, there were several Android owners who were complaining that some of the icons in their apps drawer just disappear but emerge after some time. My point is, the problem does not only occur to Galaxy S6 but to other phones as well. In fact, we already have a reader who experienced this problem with her Galaxy S6 Edge. According to her, reboot will fix the problem. The following is her actual email to us:

Email from our reader: I’ve had my s6 edge for about 2 or 3 weeks and recently I’ve noticed this problem after I organized all my apps into folders. Sometimes an app will disappear for no reason like its been deleted from the device but, when going into the app store and searching for the missing app, realize it’s still installed on the device. The only way to reach the app after this disappearance is to open the app store and open the app through there.

To fix the problem: restart device. It should return to your app screen; if you had it in a folder or a shortcut for it on the home/main screen you will have to reorganize it back into the folder it was in as well as create a new short cut for it. — Hannah

Issue With Galaxy S6 Wireless Charging

Problem: Hi! I have a Samsung Galaxy S6 since last Wednesday. I have using a Tech-Matte wireless charger without any problems from Wednesday up until Sunday. The phone charged normally Sunday morning but has not been able to wirelessly charge Sunday evening. I have rebooted the phone started in safe mode and still nothing. I have also tried a different wireless charger. I was wondering if this is a problem that anyone else has encountered. When I spoke to Verizon tech support they mentioned that this may be a new product glitch that needs to be corrected. Any ideas that you might have would be appreciated. Thanks, Alvin.

Troubleshooting: Hi Alvin! Based on your description, I really am not sure if the problem is with the phone or with the charger. To determine further which one is at fault here, try using a different wireless charger and see if your phone responds to it. If the phone won’t charge, then you request for a replacement unit from Verizon. There’s nothing much you can do about it considering it’s more of a hardware issue than software. However, if your phone charges fine with other wireless chargers, then it may be time to buy a new one.

Galaxy S6 Screen Turns Off Immediately

Problem: Hello Droid Guy, I have an AT&T enabled Samsung S6. I love the phone with one exception. When waking the phone from either sleep or locked mode, the screen stays on for only 3 seconds.

I do have Power Save Mode enabled, not Ultra. I had changed the screen timeout to 15 seconds, then tried 30 seconds as well. Basically, once the phone has been enabled (swiped or fingerprint scanned), the screen timeout works perfectly. The only time I have a problem is in the initial wake up / locked screen mode. The screen stays awake for only 3 seconds. I have search diligently on the web to find a resolution, but to no avail. Bug, or a setting that I have somehow missed? Thanks, Jeff.

Troubleshooting: Hi Jeff. There’s a setting you need to change and while it screen timeout overrides it, it will still turn the screen off if set to a shorter time. Please follow these steps:

  1. Go to Settings.
  2. Tap Lock screen and security.
  3. Tap Secure Lock settings.
  4. Tap Lock automatically.
  5. Choose the timing you want.

Galaxy S6 Talkback Issue

One of our readers shared her experience with the Galaxy S6 that had issues with its Talkback feature. I just want to include her testimony for the benefit of others out there who also encounter this problem.

Email from our reader: I just wanted to put this out there for any future problems with the Samsung S6 “talkback” app. I was helping my mother get her phone set up and we were looking at the different accessibility apps. She asked what talkback was so I clicked on it. What ensued was hours of talkback hell! I basically switched it to on and couldn’t get out of the screen, I ended up just rebooting the phone and when it came back on it wouldn’t recognize her fingerprint, it wouldn’t recognize her password. All while the possessed voice in the background dialogues every button pushed. I started to notice that I would push a number and it would enter a letter. Not even something close to the button, like I would press 1 and it would input c. All while trying the double tapping.

I called Verizon and of course they couldn’t help. I did soft resets and still that annoying voice and vibration was back. Finally I told my mom to go order a new one, because if she accidentally pushes on it again she may encounter this problem again. I think hers was a lemon but I wasn’t about to try it on my own S6 so she has a new one on the way. She didn’t want to hard reset but I guess now she will lose her contacts regardless, unless best buy can get her data from her old phone transferred without getting into her old phone. Anyway, I have no input on the solution, just that the phone needed an exorcism and you may hear about this issue at some point. — Theresa

Engage with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Sprint Galaxy S5 Problems, Errors, Glitches, Solutions and Troubleshooting

Samsung-Galaxy-S5-Tutorials

Being one of the largest telecommunications companies in the U.S., Sprint has a superb technical support group that can address any problem with Galaxy S5. We are not trying to compete with it, rather, we are simply providing complimentary support to our readers who contacted us about their problems.

If you are a Sprint Galaxy S5 owner and currently have issues with the device, feel free to contact us via [email protected]. We are willing to help you with your problems but please, provide all necessary details so that we can accurately assess your concerns. You may also browse our Galaxy S5 Troubleshooting page as we listed all problems we already addressed. Try the troubleshooting procedures and solutions we provided and if they didn’t work, contact us immediately. We also have our Facebook wall and Google+ page and we use to help our readers. You may post your concerns there, too.

Click on a link below to jump to a specific problem:

  1. Poor Performance
  2. Won’t Boot After App Installation
  3. Apps Greyed Out, Photos Disappeared
  4. WiFi Switch Is Greyed Out
  5. Uses More RAM
  6. Prevent Excessive Data Usage
  7. Can’t Read New MicroSD Card
  8. How To Stop Available Networks Notifications
  9. Won’t Turn On But Vibrates
  10. Freezes, Settings Crashed

Sprint Galaxy S5 Poor Performance

Problem: Hi Droid Guy team, I have a Samsung Galaxy S5 under Sprint. It is 7 months old already and while it has working properly since I got it, its current performance is far from good. It is now very slow in loading apps and most of the games I play stutter at some point. Being an extensive user for several months, I can say that there is a very noticeable difference in its performance. The problem is, I don’t know where to look and how to get my phone back in good shape again. I need your guidance on this. I tried calling Sprint’s tech support but I’ve been on queue for more than 15 minutes and haven’t been able to talk to a live representative. Any advice would surely be appreciated. Thanks in advance. — Katie

Troubleshooting: Hi Katie. While Galaxy S5 is one of the most powerful smartphones in the market today, its performance will deteriorate over time. That is the reason why users are advised to uninstall apps that aren’t used or clear cache and data of apps that often crash.

More often, third-party apps are the cause why the performance of the phone drops. The more apps installed in it, the slower it becomes. So, the first thing you have to do is find apps you don’t use anymore and uninstall them. Then, try to close apps running in the background especially heavy ones. Hitting the Recent key (left of the Home key) will pull up a screen with a list of recently used apps. You may close all these apps and go to the Task Manager. From there, you can close apps that run in the background to free up some space in the RAM.

In case the internal storage of your phone is running low, you need to transfer large files to the microSD card. You may also move your downloaded apps to the external storage. Remember that during the boot up, the phone will read the internal storage and if there is a lot of files stored in it, it will take time to read and cache all of them.

After doing all these things and the phone is still slow, perhaps it’s time you reset it and give it a fresh start. But before doing so, make sure you made a backup of data you don’t want to lose, then follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Sprint Galaxy S5 Won’t Boot After App Installation

Problem: Hi, my name is Cassidy, an S5 owner. I called Sprint twice regarding my problem already but both reps weren’t able to help me as they wanted me to follow their troubleshooting when I can’t do a thing on my phone. I know that contacting you is a long shot, but here I am hoping you could help me.

The problem is I recently installed a couple of apps. After that, the phone rebooted by itself so I thought that may be it was a part of the installation process. However, when the phone reached the logo, it was stuck there. I left the phone for ten minutes thinking that it may just continue booting but it didn’t.

I tried removing the battery, leave the phone without it for 5 minutes and tried again…the problem’s still the same. At this point, I’m stumped and I really don’t know what to do to fix the problem. Of course, I can’t do a thing with my phone as it won’t continue booting up. But I am confident that those apps caused this problem. How can I get rid of them? Thanks.

Troubleshooting: Hi Cassidy. You can boot your Galaxy S5 in safe mode so you can troubleshoot the problem. When in safe mode, all third-party apps will be temporarily disabled. Since you’re positive that the cause of the problem are the most recent apps you installed, then booting in safe mode will fix the problem for you. Once you reached safe mode, you can then uninstall those problematic apps.

Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Uninstall Apps

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

I hope this helps.

Sprint Galaxy S5 Apps Greyed Out, Photos Disappeared

Problem: Hi guys. I am hoping you can help me with my problem. My phone is a Galaxy S5, which gets service from Sprint. The problem is many of my apps have their icons greyed out. One example is Real Racing. Yesterday, I was able to play with it but today, the icon is greyed out and if I tapped on it, nothing happens. Another thing I noticed is that many of the pictures disappeared, although some left thumbnails in the Gallery. When I tap on a thumbnail to view the picture, what is displayed is a pixelated picture that can’t be recognized.

Prior to these issues, there were times when the phone hangs or lags and became very slow. It was also heating up and draining it’s battery faster than usual. I am worried because it could be a hardware issue but I hope I’m wrong. Can you guys help me with it, please. Regards, Leonard.

Troubleshooting: Hey Leonard. Before these problems started, the phone was already telling you something was wrong. Based on your description, I am certain the problem is the microSD card.

The phone will usually hang, freeze or lag if the microSD card is unexpectedly un-mounted. The phone will try to detect and read from it and it failed, it will try even harder using up more RAM and putting the CPU in hyper-driver. Consequently, it will heat up and the battery will be depleted quicker. Now, if the microSD card couldn’t be detected or read, apps that were moved or saved in it will not run. Their icons, however, will still show up in the app drawer but greyed out. It is because those apps still have files saved in the phone’s internal storage while majority of their data are in the microSD card, that’s why they won’t run if tapped.

Pictures that were originally saved in the microSD card will not be visible in the Gallery, while those that were initially saved in the phone’s internal memory but moved to the SD card will still have thumbnails showing in the gallery but since the source image isn’t accessible, only thumbnails will be viewed. That is the reason why you couldn’t recognize them when viewed–you were actually viewing the thumbnail that was overly enlarged.

The microSD card may have been corrupted or damaged but try to physically un-mount it and insert it into a card reader, then to your laptop or computer. If the computer can’t read from it, you will be prompted to reformat it. However, if the machine can read from it, try to mount it back to your phone and see if the device can detect it. If not, then backup everything that’s in it and format the card using FAT32 format. If the problem persisted after doing this, it’s time you bought a new one.

Sprint Galaxy S5 WiFi Switch Is Greyed Out

Problem: At first, my phone became really slow. Then, I rebooted it and everything was back to normal. I have an unlimited data plan so I often use it especially when I’m at work. At home, though, I connect to our WiFi network. Yesterday, I was able to connect with WiFi and I’m not sure if I turned it off when I left home. But the problem is, there’s no way for me to turn it on now because it’s greyed out. It can neither be turned on or off and there’s no indicator of the WiFi at the status bar so it must be off. This is the second time I experience this problem, the phone fixed the first all by itself after an hour or two. But this time, more than 24 hours have passed and the problem is still ongoing. I already rebooted the phone countless times to no avail. Honestly, I’m not really that knowledgeable when it comes to technology so if you guys know how to fix this problem. I would greatly appreciate it. By the way, my phone is Samsung Galaxy S5, I’m with Sprint. And oh, I already called tech support, they just wanted me to reset the phone, which I’m hesitant to do because I have a lot of data in it. Do you know how to fix this without resetting the phone? Thanks, Brent.

Troubleshooting: Hi Brent. It may just be a glitch in the system. This is a pretty common issue with Galaxy devices and most of the time it can be fixed without the intervention of the owner but in your case wherein the problem persisted for more than 24 hours already, it’s time to do something. I know just how to fix this. Follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Yes, wiping the cache partition will fix the greyed out WiFi switch. Works all the time.

Sprint Galaxy S5 Uses More RAM

Problem: I have a Galaxy S5 and I have Sprint as my service provider. The phone works fine but there are times when some apps will crash or will be forced close as the phone runs out of RAM. My brother has the same phone and when I checked the RAM status it was around 800MB while mine is around 1.64GB. That is the case even when all apps are closed. Because of this, there are apps that don’t refresh in the background like Hangouts making me miss important notifications. So, my question is pretty simple, how can I lower my phone’s RAM usage? — David

Troubleshooting: The RAM exists to be used but then, of course, there are disadvantages if your phone is already using almost all of its RAM during boot up or normal use. More often, third-party apps use the RAM more than anything else. The more apps you have in your phone, the higher the RAM usage. Here’s what I suggest you do…

Take note of the current RAM usage of your phone. Reboot your S5 and immediately after it becomes active, check the memory usage and compare it with the first record. If there’s a huge gap between the two, then its means there are third-party apps that use twice as much RAM as the others. However, if after the reboot the memory usage is the same or close to the current usage, then the phone is already hogging on RAM during boot up.

Now, boot your phone in safe mode to know how much memory the phone uses if all third-party apps are disabled.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Normally, the phone will have low memory usage when in safe mode and you can attain this by performing full hard reset. But as you install apps, the figure will rise so, it’s up to you how you manage it. Apps that need mobile data and refresh more often, usually use more RAM than others. Processor and graphic intensive games will take up more memory, so after you used the apps, force close them.

Prevent Excessive Data Usage

Problem: I’m with Sprint and I have a Galaxy S5. Last month, I paid too much for data and I don’t want it to happen again. We have WiFi at home and I use mobile data when I’m traveling to receive MMS and emails when there’s no WiFi available. Actually, this is my first Android phone; I’ve been stuck with BlackBerry for more than 5 years. Needless to say, I’m still adjusting and learning the phone’s features. I don’t know if it has a feature that will allow me to limit and monitor my data usage. I’ve been looking for such feature for a few days now but I haven’t found it. It would be very helpful for me if you can show me how to monitor my data usage. Thanks, Vivian.

Tutorial: Hi Vivian! Welcome to the wagon! About your question, well, yes you can actually monitor and manage your data usage. Just follow the simple tutorial I outlined for you and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and touch Data usage. From this screen, you can tell immediately how much data you’ve already used up for a specific period of time.
  3. To limit data usage, touch and drag the red anchor on the right side of the graph. Data is measured in megabytes (MB).
  4. If you want to disable mobile data when the limit is reached, tick the checkbox next to Limit mobile data usage.
  5. You can also set a warning so that you’ll be notified if data usage reached certain amount. Just touch and drag the orange anchor to desired amount of data.
  6. Tick the checkbox next to Alert me about data usage to be notified.

Sprint Galaxy S5 Can’t Read New MicroSD Card

Problem: I bought a new microSD card to be used in my Galaxy S5. It’s a 32GB SD card and it’s working fine when I insert it to a reader and to my laptop. In fact, it already has hundreds of music tracks in it. However, when I mounted it to my phone, the music tracks won’t appear in the Music app and I can’t find it using the file manager app. Of course, I made sure it was properly mounted but the phone just can’t find it. I am also sure it’s compatible because I bought the same model that my sister used in her phone (S4). I called Sprint and the rep told me to have the card replaced because it might not be compatible with my phone. I’m not sure what to do with it. Help me please. What should I do to rectify this? — Carlos

Troubleshooting: Almost all after market microSD cards are compatible with any smartphones in the market today, so I refuse to believe what Sprint’s rep told you about it. The problem is that it has a format that’s not readable by your phone and it’s easy to fix that. Just follow these simple steps and everything will work fine, although all the music tracks that you already saved in the card will be deleted.

  1. Plug your microSD card to a card reader.
  2. Insert your card reader to your laptop and wait until it can detect it.
  3. Right-click on the SD card icon.
  4. Choose Format.
  5. Set File type to FAT32.

I hope this helps.

How To Stop Available Networks Notifications on Sprint Galaxy S5

Problem: Hi team. I’ve been following your troubleshooting series for Galaxy S5 since I upgraded in December. I am not sure if you already addressed this issue but it’s very annoying when the phone repeatedly notifies you that there are available networks in range. There are even times when it automatically connects to one of the networks it could detect. How do I prevent the phone from doing this? I think the phone was set to do this by default because I haven’t changed a setting yet. Can you help me with, please? — Joey

Related Question: Hi droid guy. I know you guys are very busy but I will contact you anyway. My concern is more of an annoyance than a problem. The phone will often detect available WiFi networks and will notify me. I don’t want these kinds of notifications popping up out of the blue, so how can I stop them? Thanks.

Troubleshooting: There’s one WiFi setting you need to disable to prevent the phone from scanning available networks. Just follow these steps to get rid of those unwanted WiFi-related notifications:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Always allow scanning”.

Sprint Galaxy S5 Won’t Turn On But Vibrates

Problem: Hello droid guy. Thanks for giving us users free support. We really need help especially those who have little knowledge with technology. I am 62 years old and a woman at that but I know how to use my new Galaxy S5. This is the third Android phone in my possession and I have already learned the basics. As of late, however, my phone randomly turns off. I tried finding something that will tell of its pattern but there’s nothing…every reboot was random.

When it turns off, it wouldn’t respond if I press the Power key to turn it on. My son told me to remove the battery for a minute so I spent almost an hour taking the back cover off, then I pulled the battery out. When I replaced the battery, the phone immediately turned on but turned off after a few seconds. There’s a vibration every now and then and I’m worried about it. Is my phone hardware defective? If not, can you show me a way to fix this problem? I think I can follow simple step-by-step guides. Thank you. — Helen

Troubleshooting: Hi Helen. I am sorry you’re experiencing this problem. Based on you description, it seems like the Power key of your phone is stuck. That’s why it can’t boot up completely, turns off and vibrates. It’s a hardware issue and we can only do so much about it. There’s one thing I want you to try, though: press the Power key many times just to see if you can get the Power key from being stuck. If not, then you really have to send it in for repair as there is also a possibility that the Power button was damaged. If this was the case, then the technician can replace the switch and the phone should be working fine after that.

Sprint Galaxy S5 Freezes, Settings Crashed

Problem: Hi guys. I’m not sure how this problem started but my Galaxy S5 just froze one day and then error messages started to pop up. When it freezes, there’s nothing I can do but remove the battery and restart the phone. At random times, an error message “Unfortunately, Settings has stopped” will pop up and the phone will freeze again. I was told by Sprint representative to reset the phone. He asked me to press the Power, Volume Up and Home keys together but nothing happened. I don’t care about the data in my phone, I just want to fix it. Can you help me out how to reset my phone? Thanks in advance. — Jimmy

Troubleshooting: It looks like there’s a glitch in the firmware causing the Settings service to crash. Since you decided to just reset the phone, then I won’t keep you long. Just follow the steps below to perform full hard reset. Once done successfully, your phone should be working like its first boot.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Good luck!

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.

Samsung Galaxy S2 Problems, Errors, Glitches, Fixes and Solutions [Part 32]

Galaxy S2

Dear readers, welcome to the 32nd part of our Samsung Galaxy S2 problems troubleshooter series (click here to go to the index). There are 12 issues that I addressed in this post and many of them are power-related issues. As we all know, batteries deteriorate faster than any other components. In fact, you are lucky if the battery can last a couple of years. So, if you own an S2 and it started to fail booting up or powering on, there’s a chance the battery needs replacement.

Troubleshooting procedures may vary depending on the situation. For us, they vary depending on how our readers describe their problems. That is why I need to remind you that when you contact us about a problem, make sure you include all necessary details so that we can accurately assess what the problem is. For example, if you’re getting an error message, include every word of that error in your message and send it to [email protected]. Since we write a couple of support articles for every device we support each week, there’s a chance your problem will be featured. And for those who want to be helped through social media, post your concerns on our Facebook wall and/or Google+ page. I’m one of the people who’ll accommodate you.

Now, for the problems I addressed in this post, click any of the link to jump to a specific issue:

  1. Galaxy S2 Drains Battery Even When Switched Off
  2. Galaxy S2 Says Unmount SD Card Before Removing
  3. Galaxy S2 Won’t Turn On But Vibrates
  4. Galaxy S2 Camera Issue, Flashes And Reboots
  5. Galaxy S2 Shuts Down When Idle
  6. Galaxy S2 Crashed With Multiple Errors
  7. Galaxy S2 Stuck In Recovery Mode
  8. Galaxy S2 Firmware Issue
  9. Galaxy S2 Won’t Turn On
  10. Galaxy S2 Won’t Boot Up Completely
  11. Galaxy S2 Lose Signal
  12. Galaxy S2 Partially Boots Up Then Shuts Down 
  13. Galaxy S2 Can’t Install Apps In The Default Location

——————–

Galaxy S2 Drains Battery Even When Switched Off

Problem: Hi Droid Guy. Please help. Each night I turn my phone off, but when I turn it on in the morning the battery shows way less than it was at the end of the day. If it’s 50% at the end of the day, by morning it’ll be 10% or less. But this only seems to happen if I leave Wi-Fi turned on (i.e. I forget to turn Wi-Fi off!). If I turn WiFi off before shutting down then it doesn’t lose charge.

So, it’s like the phone is still on and using Wi-Fi even when it’s turned off! What can I do? Thanks. — Dave

Troubleshooting: Hey Dave. If the battery drains even if the phone is off, then there may be some issues with the circuit. I only encountered this kind of issue a couple of times and both were caused by liquid, it created a short circuit that depletes–in worse cases it may even damage–the battery way quicker than normal. I suggest you pull the battery out and inspect it for physical deformities such as lumps and swelling. You may also clean the connectors with a dry cloth.

There’s also a chance that the issue is with service that is responsible in displaying the battery indicator. We don’t have access to such service so we need to perform a general troubleshooting procedure and that is to wipe the cache partition.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

Galaxy S2 Says Unmount SD Card Before Removing

Problem: Hello thedroidguy team, I have Samsung Galaxy S2, In the notification bar it shows that “unmount sd card before removing”. Phone also doesn’t show my files in SD card. From setting I want to unmount sd card as it says, but there’s not unmount option. Options are “mount sd card” & “insert sd card”. Also I can’t apply this options. In addition I have checked there’s no problem with my sd card.I think the problem is with my Galaxy. What can i do to fix this problem? Please help me. Thanks in advance. Best regards, Sevinc.

Solution: You said you checked the SD card and it’s fine and I assume you used a computer or another phone. My suggestion is you backup everything that’s in it so you can troubleshoot the problem without the risk of losing your important data. Once all your files are safe, reformat the microSD card using FAT32 format and mount (i.e. insert it and mount it via Settings) it to your phone to see if it can detect it.

If the problem persists, then try to boot the phone in safe mode and attempt to mount the SD card again. Should the phone fail to detect or read from the card, then there’s a big chance that your suspicion about your phone being the problem is right. However, there are a couple of things you need to try before sending the phone for repair and that is to perform factory reset (don’t forget to backup your data) and try to a different microSD card to confirm without a doubt that it really is the phone that has a problem.

Galaxy S2 Won’t Turn On But Vibrates

Problem: Hello, my s2 will not turn on at all unless I constantly press the power button and volume button at the same time and I can’t keep it on unless I do that. I wanted to recover some pictures on it so I could upgrade but this is an unending problem I’ve been having for weeks. Do you know how I can fix it? Please reply as soon as possible. Thank you. Sincerely, Rachael S.

P.S. it also keeps vibrating while it charges or while the battery is in it until it dies.

Solution: Rachael, what you’re experiencing is a stuck Power button. That is the reason why the phone won’t turn on and why it vibrates every after a few seconds. To address this, try pressing the Power button many times until it gets out from getting stuck. However, if it’s still stuck after that, there’s a possibility it’s damaged. If you are confident enough to open the phone yourself and inspect the Power button, then proceed at your own risk. But I suggest you seek the help of a technician to get this sorted out.

Galaxy S2 Camera Issue, Flashes And Reboots

Problems: Hey sup techy, I saw your articles on Samsung S2 and it gave me a kind of relief, you guys are doing a great job. The problem with my S2 is that when the camera doesn’t work at all , it says “camera unfortunately stops working” but when I Skype, the front camera works perfectly. I can’t access both the front and back camera from the camera app itself as the app crashes each time I try to take pictures. Please I don’t know what to do. Is it possible for me for me to change the back camera? ‘Cause I’ve tried installing another camera cleared cache and all stuffs but problem still persists.

Also, my phone reboots automatically and it does that a lot but what I noticed I that each time it reboots, its flashes the flash light and will reboot again. I’ve tried solving the problem by upgrading the android OS from 4.1.2 to 4.4.4 hoping it will correct all the problems but instead caused more as I can’t even hang up a call or receive a call. Please I really need your help cos i love the phone. I really wait for your response. Thanks a lot.

Suggestion: Just to answer your question if you can change the camera, the answer is yes. The back camera can easily be detached and replaced as it is mounted to the motherboard with a flex cable. However, you need to open the phone and detach the motherboard to be able to access it.

What made this problem complicated is the fact that you are now running a custom Android 4.4.4 ROM, which may still have some bugs. I suggest you flash the stock 4.1 firmware back. After than, reboot the phone in recovery mode, wipe the cache partition and perform master reset to reformat the data partition. If the problem still persists after that, then it is clear now that it’s a hardware issue. So proceed with replacing the back camera and/or the front camera.

Galaxy S2 Shuts Down When Idle

Problem: Hello, well done for the good works. So I got this Samsung Galaxy S2, the issue is that it goes off anytime its not in use but if its in use like when I am playing music it will stay on all through. Otherwise if i should leave it for a while and return back to operate it…it would have gone off….it becomes so hot sometimes too and I think the battery drains faster as well too. Thanks for your time. — Lawal

Troubleshooting: Lawal, we don’t know for sure what’s causing the problem and I’m not even sure if the phone really shuts down when in idle or just can’t quickly get out of deep sleep. The first thing I want you to do is turn off the phone’s power saving feature if it’s on: go to Settings > Power saving > uncheck both System power saving and Custom power saving modes. Now, reboot your phone.

After disabling all possible power saving features, observe the phone to know if the problem still occurs. If so, boot the phone in safe mode and observe it while in that state.

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

If the problem still persists even in safe mode, then it could be a firmware issue. Try performing the factory reset to see if it makes a difference. But don’t forget to backup your data first before doing that. In case the factory reset won’t fix it, it’s time you had the phone checked by a technician.

Galaxy S2 Crashed With Multiple Errors

Problem: Hi droid guy, I was skyping with my phone just yesterday and it went off after some time when the phone became hot. I tried putting it back on but to no avail. All I see when I turn it on is “unfortunately exchange has stop”, “unfortunately email has stopped” if i press ok, another app failure pops up. I cant access the home screen. It also shows database error. Please any idea? Thanks. My phone is Galaxy S2. — Daniel

Troubleshooting: Android system just crashed without apparent reason? Yes, it happens more often. The thing about this issue is that it is almost impossible to know what caused the crashing. Of course, the app that you last used is among the suspects but there’s no guarantee.

Sometimes a reboot may be able to fix the problem but in Daniel’s case, it didn’t. Instead, error messages kept popping up. The reason for this is that, the service that is responsible in keeping app services running may have also crashed and created a conflict in the system.

To address this issue, boot the phone in safe mode to temporarily disable all third-party apps and close their services. If it were a third-party that crashed causing the system to also crash, then the phone can boot in safe mode without any issues. Doing this procedure will fix the problem, so the one you have to do now is restart the phone so it can boot normally.

However, if the phone couldn’t boot in safe mode or refuses to boot normally from safe mode, you need to wipe the cache partition as it is obvious some caches or even data have been corrupted due to unexpected crash.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power button to select.
  7. Highlight reboot system now and press the power button again to reboot.

Galaxy S2 Stuck In Recovery Mode

Problem: Hey, my friend’s phone is stuck in what I believe is a reboot mode.. I’m not exactly sure if that’s the correct term. Anyways there are photos of his little girl who passed away on it & I wanted to know if there is anyway for me to recover these photos. I believe it is a Galaxy S2.

  • Model: SGH-I727R
  • IC: 649E-SGHI727
  • FCC ID: A3LSGHI727

I don’t know if that info will help at all. It is so important to just recover the photos though. I really hope you can help. Sincerely, Brittany.

Solution: Hi Brittany. Try to remove the battery, then press and hold the power key for a minute. After that, place the battery back in and attempt to turn the phone on to see if it can boot up normally. If it still boots up in recovery mode (yeah, I believe the phone is stuck in recovery mode), then make sure the Volume Up and Home keys aren’t stuck.

Now, try to boot the phone in safe mode. If it can, your friend can recover those photos. To boot the S2 in safe mode, follow these steps:

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

If the phone can boot successfully in safe mode, there’s a chance it can boot back to normal mode. But then again, before you restart the phone, recover the photos that needed to be recovered. If the phone still gets into recovery mode, try wiping the cache partition first and then reboot again. If all else failed, perform master reset. You can do that while the phone is in recovery mode.

Galaxy S2 Firmware Issue

Problem: Hello. I have some major concerns regarding my phone.

First of all, I would like to mention that my phone was rooted using superuser. This was to enable the phone to be used in my country as it came from a different country.

And just today, when my phone’s battery got drained while I was out, I charged it once I arrived home only to find that something has drastically changed. The screen had a “click the android to start” thing, and it made me set up my google accounts. It wasn’t easy though, because I had to go through multiple attempts to leave that stage because there were always warnings popping up from the apps in my phone where I had to click “force close” in order to continue.

When I managed to get through that phase, I noticed that my phone wasn’t how it was prior to dying. All my contacts also disappeared, and now all my apps couldn’t be opened because my “software is no longer supported by the apps”.

I’m not sure what the software of my phone was prior to this happening, but now that I looked at it my software is now 2.3.5 GINGERBREAD.

I really want to know how to fix this because all my apps won’t work anymore and I can’t use my phone without a warning showing up every few seconds where I have to click “force close”. And what originally was “Google Play” suddenly became “Market”. Please help me. Thank you. — Patricia

Suggestion: I was hoping you’ll include the model number of your phone because that’s a very important information needed to search for appropriate custom ROMs that can be installed on your device. I’m also not sure what happened to your phone but it seems like a custom ROM that was installed on it disappeared when your phone powered down. What makes it more complicated is that we don’t know what kind of ROM or firmware your phone was running. But don’t worry, you can install any ROM on it but I suggest you install the one from CyanogenMod team.

The first thing you need to do is find the model number of your phone, then find a CyanogenMod for your device (follow this link). If you need help installing it, email us back with necessary details and guide you through it.

Galaxy S2 Won’t Turn On

Problem: Hey! Hope all is well on this fine Thursday morning. I had a woman bring her Galaxy S2 to me with a very bizarre problem that I have never encountered and hope that you can shed some light on it for me. She said that her screen went green one day and then the phone immediately crashed. Once she was able to get it to boot back up, all of her photos were deleted as well as some of her books on certain applications. Certain apps like camera and facebook crash instantly when launched, and there are a few force quit dialog boxes that pop up when ever the phone is turned off and turned back on.

Every once-in-a-while the phone completely shuts off on its own and cannot be turned back on using the power button, but must be turn on by plugging it into a charger and then turning on. I’m not entirely sure what to tell her as I have been searching high and low in all the forums. I have booted into recovery and cleared out the cache that way and still not change. Any advice would be appreciated. Thanks, Conrad.

Suggestion: Hey, Conrad. Ask her if the phone got wet or you can go ahead and find the LDI (Liquid Damage Indicator). Remove the battery and sticker beneath the connectors on the back of the device is the LDI. If it’s red or purple, then the phone suffered liquid damage. If the sticker is white, liquid isn’t the cause of the problem but there’s a chance the phone may have been hard-bricked. If you’re a technician yourself, find the hardware that’s causing it. Start with the USB charge port and so on.

Galaxy S2 Won’t Boot Up Completely

Problem: Hi, I have Samsung S2 phone and its one year old, all was well till the month of October but from then my phone goes off and if i try to switch it on it comes till Samsung logo and then again goes off after this then again i will have to repeat at least 6 to 7 times and then it will turn on only if i plug in the charger and switch it on kindly help I’m tired of it. Thanks & regards, Madhu.

Troubleshooting: Hey Madhu, it sounds like the battery has already given up. But before you go and buy a new one, try to troubleshoot it first. If the phone still powers on but can’t boot up completely, there’s a chance an app is causing the issue. I suggest you boot it in safe mode first just to find out if it can. If so, then make use of that opportunity to backup all you important data, then proceed with factory reset.

If, however, the phone can’t boot in safe mode, try booting it in recovery mode and wipe the cache partition. If that failed, too, it’s time you bought that new battery or borrow from someone who has the same phone as you and continue with your troubleshooting.

Galaxy S2 Lost Signal

Problem: Hi Droid guy. I have a Samsung Galaxy S2. 2 days ago it suddenly loses signal while I’m texting. I turn it to flight mode and turn it off again but the icon still shows on my top bar. Tried rebooting several times with no luck, still says ‘no service’. Please help I really don’t want to do a factory reset. Thanks. — Janine

Suggestion: Hey Janine. I understand why you don’t want to do factory reset. Your case may be just a network-related issue. If the phone can’t detect signal without apparent reason, it is more likely a network problem. So, before you do something on your phone, call your service provider first. Unless you can rule out the possibility that the issue is with your provider, don’t do any troubleshooting on your phone.

Galaxy S2 Partially Boots Up Then Shuts Down

Question: Hi! Can I have some help with this? I have gotten an online estimate of 80$ to fix it, but they are still unsure of what is wrong. I’d like to find what’s wrong before I get charged for consultation costs. Started with my phone just shutting off intermittently, and then progressed to not turning on again at all. I would remove the battery and it begins with the startup screen, but stops half way through the loading bar and shuts down again. Only to vibrate like it was starting up again every 5 seconds. It is possible that the power button is stuck in? But I have never dropped it and I have a heavy duty case too. — Jessica

Answer: There are two possibilities, Jessica. Either the Power button is just stuck or it’s totally damaged and needs replacement. One way to release the button from being stuck is to press it many times. To prevent firmware issues due to frequent turning on and off, remove the battery first. If the phone still won’t boot up completely after pressing the Power button countless times, then it’s time you had it checked by a technician.

Galaxy S2 Can’t Install Apps In The Default Location

Problem: Hi. I’m Hawila. I’m using S2 but having problem with application update. Whenever I update any application on my phone its say “Application cannot be installed in the default installation location”. What should I do about this? Hope you guys can help me out. Thanks!

Solution: Hello Hawila. I wish developers made it clearer for us what every error message means. In your case, the error just says the app or update cannot be installed in the default location but it didn’t give any clue why. That error message actual means there isn’t enough space left in your phone’s internal memory and since you cannot set the phone to automatically install apps to other location, you will have to move installed apps to the SD card especially those that occupy too much space like heavy games. To do so, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Scroll to the right and touch Settings.
  3. Scroll down and tap Applications.
  4. Tap All tab.
  5. Now scroll to the app and tap on it.
  6. Tap the Move to SD Card button.

There’s no easier way to do this so you’ll have to go through this for every app…but it’s worth your time and effort.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.