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Samsung Galaxy Note 9 WiFi keeps dropping or disconnecting

Connectivity issues are among the most common problems any smartphone users may encounter from time to time. Even the owners of the new powerful Samsung Galaxy Note 9 will be able to encounter this problem. But the good thing is, it’s not really that serious of a problem and you may be able to fix it on your own without asking for help from anyone.

Slow or no connection at all is just one of the results of this problem that’s why it’s very annoying. In this post, I will share with you on solution that’s very effective in dealing with this kind of problem. It’s usually a part of our troubleshooting guide but since many of our readers confirmed that it worked for them, we are now confident to call it a solution and I suggest you try it to.

Before we move on to our troubleshooting, if you are looking for a solution to a different problem in your Note 9, visit our troubleshooting page as we have already addressed some of the most common issues reported by our readers. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot WiFi issues with Galaxy Note 9

Internet connectivity issues are often minor problems that any user could be able to fix regardless of the device they’re using. When it comes to the Galaxy Note 9, fixing these types of issues are a lot easier since the device itself is built to be connected to a network that allows internet access and that by default, the device is programmed to automatically connect to trusted networks.

One of the effective solutions that would help you fix a connectivity or network issue is by resetting network settings. This will reset all data connections back to the out of the box factory defaults and the following changes will occur:

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

So basically, after doing the procedure, you will have to turn the WiFi back on to detect the hotspot you usually connect to and continue your observation. Now, here’s how you reset the connection settings in your Galaxy Note 9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

If the problem continues to manifest after this procedure, try resetting all settings in your phone as there could be some incorrect settings in your phone. It almost has the same effects as with the full reset only that your files and data will not be deleted. Here’s how you do that:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

Should the problem continue after all this, then it’s more than just an issue with phone’s radios. Continue reading to know how to troubleshoot your Galaxy Note 9 that keeps on disconnecting from a WiFi hotspot.

Determine if it’s due to an app or a malfunctioning service

There are apps that can interfere with your phone’s capability to connect to a network and there are those that can actually manipulate the device’s connectivity features. Most of the time those apps or services are installed by carriers or service providers for reasons that are beneficial to them. Those apps can actually be disable or uninstalled but the best thing to know if the WiFi issue is due to some apps or services is by running your phone in Safe mode. In this environment, all third-party apps are temporarily disabled and only the core services are loaded during the boot process. Don’t worry, this procedure is safe to both your phone and your files and this is how you do it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the problem actually disappears while in this mode, then the next thing you should do is find the app that’s causing the problem and uninstall. However, if the issue is still happening, then move on to the next step.

But here’s how you uninstall all app from your Note 9:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Try deleting all system caches

System caches, while they’re temporary small files, actually are important to make your phone, its apps and services run smoothly. When a certain cache gets corrupt and the system continues to use it, it could affect the overall performance of your device depending on what the cache is for. To rule out the possibility that this problem is due to some corrupt caches, delete all of them so they’ll be replaced with new ones. Don’t worry, after you deleted them, the firmware will automatically create new caches:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After the reboot, try to see if the WiFi still disconnects or manifests similar problems and if so, then you have no other choice but to reset your phone.

Backup all your files and reset your Note 9

A reset can fix this problem as long as it’s not an issue with the hardware used by the device to receive and transmit radio signals. But your device will certainly be brought to its factory default settings and all your personal files and data will be deleted. So take time backing them up especially your contacts, pictures, videos, music, messages,etc. After the backup, make sure to disable the Factory Reset Protection by removing your Google account from your device so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps to do the Master Reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem still happens after this, then you should bring the device to the service center because it might already be an issue with the hardware. The store may replace your phone with a new one depending on the diagnosis of the tech.

I hope that this troubleshooting guide can help you one way or another. If you still have other concerns, feel free to contact us anytime and share them with us so we can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Other posts you may also like to check out:

How to fix your Samsung Galaxy Note 9 Wi-Fi connection that keeps dropping, intermittent Wi-Fi connection [Troubleshooting Guide]

Network connectivity issues in mobile devices are inexorable. They can occur with different symptoms from intermittent connection to no connection at all. Several factors should be considered looking into when dealing with network problems from the network equipment, account status, outage, and settings.

The solutions I mapped out below are used to deal with a Wi-Fi problem on Samsung Galaxy Note 9. If you own this device and are experiencing intermittent Wi-Fi connection, then this content is for you. Read on to learn what to do if your Galaxy Note 9 smartphone Wi-Fi connection keeps dropping or turning and off.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy Note 9 with WiFi connection that keeps dropping

To ensure that the problem you’re dealing with is not isolated to the browser app you’re using, try to use other browser available. If you’re experiencing random disconnects or Wi-Fi drops using the stock or built-in browser app on your Galaxy Note 9, then try to use Google Chrome browser or other credible apps to browse the Internet. If the problem occurs regardless of the browser app in use, then try these subsequent solutions to troubleshoot and clear out software problems on your device. Don’t forget to test your Internet connection after performing each method to find out if the problem is fixed or not.

First solution: Reboot wireless router/modem then soft reset your phone.

Firmware issues on the network equipment may also trigger this symptom to occur. It’s the very source of your Internet connection, so expect all connected devices to experience the same symptom. To rule this out, reboot the wireless router/modem can help. Here’s how to reboot/power cycle a wireless router/modem:

  1. Find and then press and hold the Power button or switch on your wireless router or modem until it powers off.
  2. When it’s turned off, unplug the adapter from the power source.
  3. After a minute or two, plug it back into the power source.
  4. If necessary, press the Power button to turn the wireless router/modem back on.

Wait until all the light indicators become stable. If you see a red light on the signal or Wi-Fi indicator, wait until it turns back to its normal color (green or blue). A red light usually indicates a problem like no signal or no network connection.

When the wireless router/modem has rebooted completely, restart/soft reset your Galaxy Note 9 with these steps;

  1. Press and hold the Volume Down button and Power button simultaneously for about 10 to 20 seconds or until the Samsung logo shows up on the screen.
  2. Release both buttons when the Samsung logo appears.

A soft reset clears minor software errors that may have caused conflict to your phone’s wireless functions and eventually resulted to random disconnections.

Second solution: Disconnect then reconnect to your Wi-Fi network.

Another simple way of refreshing wireless connection on your phone is by disconnecting from and then reconnecting to your Wi-Fi network. Here’s how:

  1. Slide down the Notification panel from a Home screen.
  2. Tap the Wi-Fi icon to disable Wi-Fi on your phone.
  3. After a few seconds, tap the Wi-Fi icon again to enable the feature and reconnect to your Wi-Fi network.

You can also access and configure Wi-Fi through settings menu. Here’s how:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Toggle the Wi-Fi switch off and on.

Wait until your phone reconnects to your Wi-Fi network and when it’s connected, do some test browsing to find out if the Wi-Fi connection is already stable.

Third solution: Forget Wi-Fi network on your phone.

Deleting the Wi-Fi network may be necessary if the problem is attributed to a corrupted Wi-Fi network. Doing so will remove the Wi-Fi network from your phone’s saved wireless connections, thus lets your device connect to the network like the first time it does. Here’s how to delete or forget Wi-Fi network on your Galaxy Note 9:

  1. Tap to open the Apps menu.
  2. Tap Settings.
  3. Tap Wi-Fi. Make sure Wi-Fi is turned on, otherwise, tap the switch to turn Wi-Fi on. A list of available Wi-Fi networks will then populate on the screen.
  4. Tap and hold your Wi-Fi network from the list.
  5. Then select the option to Forget or Forget network. The selected Wi-Fi network will then be deleted.
  6. Reboot your phone after deleting your Wi-Fi network and then head back to Settings-> Wi-Fi menu then reconnect to your Wi-Fi network.

Once you’re phone is reconnected, test and see if the Internet connection is already stable.

Fourth solution: Reset network settings on your phone.

Invalid or incorrect network settings on the phone may also result to on and off Wi-Fi Internet connection. This usually occurs when a system update is installed and that update is programmed to automatically override settings on the receiving device. There’s a chance that the changes caused some conflicts and triggered the symptoms. To clear this out, reset network settings on your Galaxy Note 9 with these steps:

  1. Tap to open Settings app.
  2. Go to General management section.
  3. Tap Reset.
  4. Select Reset network settings from the given options.
  5. If prompted, enter your device password or PIN to continue.
  6. Then tap Reset settings to confirm.

If necessary, reboot/soft reset your phone after the network settings reset is complete. As soon as your phone boots up, set up your Wi-Fi network then reconnect your device.

Fifth solution: Factory data reset/master reset your phone.

Among the last options to consider if the problem continues after exhausting all applicable solutions would be a master reset or factory data reset on the Galaxy Note 9. This will wipe everything from the phone system including fatal system errors, invalid settings, and corrupted apps that may have inflicted intermittent Wi-Fi connection on the phone. If you wish to continue with a master reset, back up all your important data so you can restore them later when needed. Then follow these steps to reset and restore your Galaxy Note 9 to its factory default settings:

  • Tap to open the Settings app.
  • Navigate to Cloud and accounts.
  • Tap the option to Backup and restore then turn on Back up my data and Restore options, if necessary.
  • Go back to Settings-> General management menu.
  • Then tap Reset.
  • Select Factory data reset from the given options.
  • Then tap Reset device.
  • If prompted, enter your password or PIN to continue.
  • Then tap Delete all to confirm reset.

Set up and reconnect your phone to your Wi-Fi network after the factory data reset. Any software-related network problems including intermittent wireless connection should be gone by then.

Other options

For more advanced network troubleshooting, contact your Internet service provider’s technical support or Samsung Support. If necessary, you can ask them to refresh your wireless router or modem using a dedicated tool or network software on their end.

If you suspect that the problem is attributed to hardware damage on the wireless router/modem, then you can take your equipment to a service center for hardware assessment. Or you can contact the router/modem manufacturer for further recommendations.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix commonly reported Samsung Galaxy S7 Edge Internet problems

  • Learn how to #troubleshoot some pre-installed apps with the #Samsung #Galaxy S7 Edge (#S7Edge) that can’t connect to the internet.
  • How to fix your phone whose mobile data connection keeps dropping off.
  • Is there really a prioritization issue with the Play Store that affects phones connected via Wi-Fi?
  • How to permanently fix an issue involving the S7 Edge whose mobile data connectivity deteriorates over time until it drops off.
  • Who to contact if you have issues with mobile data connectivity with your phone? Companies concerned are Straight Talk and Samsung.
  • Learn how to troubleshoot your phone that can’t connect to the mobile data with new SIM card.

Galaxy-S7-Edge-Wi-Fi-Problems

We received a lot of internet-related issues from our readers ever since we started supporting devices. They are the most commonly reported problems not just with the Samsung Galaxy S7 Edge but all across the Android platform.

Read on to know more about these problems and how to fix them. If you already contacted us regarding this issue before, try to browse through the problems I cited in this article as we may have already addressed your concern.

If you have other issues with your phone, visit our S7 Edge troubleshooting page and browse through the problems we already addressed. Find problems that are similar to what you have and use the solutions we recommended. You may also contact us through this form should you need further assistance.

Q: “Hello Droid guy, I purchased my Samsung Galaxy S7 edge a few days back. For the first few days it was all good I loved it very much. But since yesterday I have noticed that the stock apps that have come pre-installed on the phone like Facebook, Yahoo sports and news updates on the edge panel don’t seem to work on my home Wi-Fi. They just say there is no network connection. But when I operate with mobile data they seem to work fine. I am able to use all the Google apps with my home Wi-Fi except for Facebook and  apps on the edge panel. Please help me out.”

A: It might be just some issues with your apps, so the first thing you should is troubleshoot one app that you’re having problem with. For instance, since you are having issues with Facebook, let’s troubleshoot that first and then we go to other apps. The first troubleshooting procedure you should do is clear the cache and data of the app. It’s safe to do it with Facebook because you won’t lose anything but your setting preferences…

Clearing App Cache & Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Facebook.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

If this procedure doesn’t fix the issue, then you need to do some general firmware troubleshooting especially if the issue started just recently or after an update. You have to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

These might be just the procedures you need to fix this kind of problem, otherwise, you need to do the master reset.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “My new Samsung Galaxy S7 Edge’s mobile network drops sometimes. It happens randomly between 2 to 3 times a day. Every time it drops I lost all internet connection from my mobile carrier. I’ve tried turning on and off mobile data and airplane mode but it doesn’t help. The only solution for this is to restart the phone, but it’s really annoying to restart so often. How to fix this issue?”

A: If this problem occurs with both Wi-Fi and mobile data enabled, try going to the Advanced Wi-Fi settings and turn on ‘Smart Network Switch’ so your phone will be connected to mobile data and won’t automatically switch between networks. If the problem still persists, try wiping the cache partition (follow steps above) or you may call your provider and inquire whether there’s an issue with the network or not.

Q: “I believe edge has prioritizing problem with Play Store. I have a newer C6300 Netgear dual band modem/router. S7 Edge can’t handshake with Play Store unless you either use the guest band on router or you put phone in airplane mode then turn WiFi back on.  S7 Edge works find with app in data mode.”

A: I believe the problem isn’t the “prioritization” because there’s no such thing. I think the problem is with the settings of your new router. Try switching to a band that has less interference and see if that helps or you may call your Internet Service Provider and check your router.

Q: “Dear droid guy, I recently purchased a Samsung Galaxy S7 Edge. I am already having issues with the network connectivity and the LTE signal. I really hope you can help me. The problem is when I unlock my phone the H+ is displayed on the top right corner but it seems that the internet is not working. After a couple of seconds the H+ becomes H and then the phone completely loses connectivity to the network and also does not allow me to make calls or send text messages. This keeps happening throughout the day. Firstly, I contacted my carrier and also talked with other people that are on the same carrier. It would seem that the problem does not lye with the carrier.

I then proceeded with solutions found on the internet. One solution that seemed to have solved the problem was the wiping of the phone’s cache. This worked for about a day but then again the problem resurfaced making me lose connectivity. I now cannot make calls, send texts or connect to the internet. If you need any more information let me know. Thank you!”

A: No carrier or service provider will ever agree that the problem is with their network. So, if you call tech support and inquire about it, you’ll be told everything is working fine. The same thing goes for Samsung, its techs will never agree to the idea that their device is the problem if there’s no solid proof. So, what you need to do is perform the master reset and if the problem remains, have the device replaced and hope the next unit is working properly.

Q: “I have a Galaxy S7 Edge that I bought on eBay. I have it connected to the Straight Talk network.  It worked great for 3 weeks and then all the sudden my mms and Internet aren’t  working. I have done a factory reset,  my APN is correct and I have gotten a new SIM card. Straight Talk says they can’t help me, and Samsung says the same. I don’t know what to do any more! Please help!”

A: Then why are you staying with Straight Talk if they can’t help you with it? It is clear that when it comes to mobile data, the service provider or carrier is the first one that could be able to help you. I don’t know how you verified your APN but try to ask for it from Straight Talk’s tech support rep. The company has the history of changing its APN more often than others. Also, inquire about your account to see if it’s barred from sending/receiving MMS.

Q: “A little more background: my husband’s S7 Edge developed the same problem the same day. He is on a separate contract and we bought our phones 2 different places. I can still receive pictures, I just can’t send them. When I got my new SIM the data worked for a little while before it cut off again. And when I take my current SIM out of this phone and put it into my old S6 Edge and set up my APN, it works just fine.”

A: It still has something to do with the APN. In the US, a phone has to be provisioned or entered into the carrier’s system to receive service even if it already has a SIM card. Try calling your service provider as they can do something about it for sure.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 8 WiFi that keeps dropping / disconnecting (easy steps)

Connectivity issues are among the most annoying problems any smartphone owners may encounter. Some of our readers that own the Samsung Galaxy Note 8 have contacted us regarding network related issues that, according to them, occurred after an update or started without any apparent reason or cause.

Slow or no connection at all is just one of the results of this problem that’s why it’s very annoying. In this post, I will share with you on solution that’s very effective in dealing with this kind of problem. It’s usually a part of our troubleshooting guide but since many of our readers confirmed that it worked for them, we are now confident to call it a solution and I suggest you try it to.

Before we move on to our troubleshooting, if you are looking for a solution to a different problem in your Note 8, visit our troubleshooting page as we have already addressed some of the most common issues reported by our readers. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Solution to WiFi / network issues with Galaxy Note 8

Internet connectivity issues are often minor problems that any user could be able to fix regardless of the device they’re using. When it comes to the Galaxy Note 8, fixing these types of issues are a lot easier since the device itself is built to be connected to a network that allows internet access and that by default, the device is programmed to automatically connect to trusted networks.

One of the effective solutions that would help you fix a connectivity or network issue is by resetting network settings. This will reset all data connections back to the out of the box factory defaults and the following changes will occur:

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

The following network connection status will be brought back to their defaults as well:

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: OFF

So basically, after doing the procedure, you will have to turn the WiFi back on to detect the hotspot you usually connect to and continue your observation. Now, here’s how you reset the connection settings in your Galaxy Note 8:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

If the problem continues to manifest after this procedure, try resetting all settings in your phone as there could be some incorrect settings in your phone. It almost has the same effects as with the full reset only that your files and data will not be deleted. Here’s how you do that:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

Should the problem continue after all this, then it’s more than just an issue with phone’s radios. Continue reading to know how to troubleshoot your Galaxy Note 8 that keeps on disconnecting from a WiFi hotspot.

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How to fix your Samsung Galaxy S9 Wi-Fi connection that keeps dropping (easy steps)

Network problems like Wi-Fi drops or intermittent Wi-Fi internet connection can be attributed to many different factors from the network base/towers issues to the wireless router/modem firmware glitches, and/or device software and hardware problems. That being said, you would have to consider looking into each of these factors when dealing with network-connectivity issues on your device. Here in this post, I’ve tackled a pertinent issue transpiring on the new Samsung Galaxy S9 in which the Wi-Fi connection keeps dropping. Read on to find out what options you can try on to troubleshoot and fix the problem on your end before rushing to a service center.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First solution: Reboot your wireless router/modem.

Minor firmware issues on the wireless router or modem can likewise cause wireless connectivity issues to occur on your smartphone. Note that the very core of your Internet connection at home is your modem or wireless router therefore, if something goes wrong with your network equipment, you can expect your devices to have troubles with Internet connection as well. To fix the problem, you can power cycle (reboot) your wireless router or modem. Here’s how you do it:

  1. Turn off your wireless router/modem by pressing on the Power button until it shuts down.
  2. Unplug the router/modem from the power source.
  3. After 30 seconds, plug it back in then turn on.
  4. Wait until all the light indicators get stable.

On your Samsung S9, reconnect to your Wi-Fi network then see how your Internet connection works this time. Usually everything should work properly after power-cycling the wireless router or modem. But if in your case it doesn’t, move on to the next applicable solution.

Second solution: Reboot your phone.

A simple reboot might be everything that’s needed to get your Wi-Fi Internet back to normal. This is especially true when it comes to network connectivity issues triggered by minor software glitches that randomly occur on any mobile device including your Samsung S9 handset. There are two types of reboot you can try on in this case — a soft reset and a forced restart.

Here’s how a soft reset or usual reboot is done on your Samsung S9:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

Alternatively, you can do a soft reset with the hardware keys. Here’s how:

  1. Press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds.
  2. Release both buttons when the Samsung logo appears.

Both of these restarts don’t affect any of your data and personal information stored on the internal memory so expect all your files to remain intact afterwards. Thus, there is no need to create backups.

Third solution: Turn Airplane mode on and off.

Airplane mode automatically turns off all wireless functions of your phone including Bluetooth, Cellular service, and Wi-Fi. So it somehow refreshes your phone’s wireless phone features and likely clears out minor glitches that might have inflicted Wi-Fi connection instability. Random network errors can be fixed by turning Airplane mode on and off shortly on your device. If you wish to give it a shot, then follow these steps to enable and disable Airplane mode on your Samsung S9:

  1. Navigate to Apps-> Settings menu on your phone.
  2. Tap Search then enter Airplane mode into the search field.
  3. Tap the slider to turn Airplane mode on.
  4. After 30 seconds, tap the switch to turn the feature off again.

Reconnect to  your Wi-Fi network then see if your connection is already stable. If it’s still dropping, then try the next step.

Fourth solution: Forget Wi-Fi networks on your Samsung S9.

It’s possible that your Wi-Fi network has been corrupted and is no longer working as intended. Should this be the case, forgetting your wireless network can potentially fix the problem. It works by deleting your wireless network in use from your phone’s networks drive/storage. Afterwards, you’ll add and set up the Wi-Fi network on your phone again. So it’s like the first time for your phone to connect to your wireless network. Here’s how it’s done:

  1. Open the Apps screen by swiping on an empty spot from the Home screen.
  2. Tap Settings.
  3. Select Connections.
  4. Tap Wi-Fi.
  5. Tap the Wi-Fi switch to turn on Wi-Fi, if necessary.
  6. Then tap and hold the wireless network that you want to delete or forget.
  7. Select the option to Forget network.
  8. If you see other saved Wi-Fi networks, delete them as well to prevent any of them from causing conflict.

After you have deleted all saved wireless networks from your phone, go back to Settings-> Connections-> Wi-Fi menu then set up your network and connect to the Internet to see if it’s already working stable. Proceed to the next solution, if necessary.

Fifth solution: Reset network settings on your Samsung S9.

A network settings reset might be needed especially if the problem is tied to incorrect network settings on your phone. These settings can be altered manually, if not automatically. Software updates particularly major firmware versions can automatically alter your phone settings, which might eventually have triggered certain issues including network-related errors to occur. As possible solution, you can try resetting network settings on your device with the following steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. If prompted, enter the PIN or password for your device.
  7. Tap Reset settings to confirm action.

Other options

  • Factory data reset. If none of the prior solutions is able to fix the problem and that you’re still getting an intermittent Wi-Fi connection on your Samsung S9, then you may resort to a factory data reset. This will wipe everything from your device including personal information, customized settings, critical data as well as bugs and malware that likely causing your Wi-Fi connection to drop frequently.
  • Escalate software problem. Contact your carrier or Internet service provider to escalate the problem should it occur following a recent software update installation. You can also ask further assistance in performing more advanced procedures to troubleshoot more intricate network issues using a dedicated software.

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Galaxy S5 has flickering green/black screen, won’t turn on, other issues

We know that the #GalaxyS5 has been around and there are still millions in circulation at this time so we continue to receive reports of issues here and there. As usual, this post answers some these reports today so if you’re ready, here are the topics we cover for you:

  1. Galaxy S5 not charging, only charges when it is off
  2. Galaxy S5 restarts on its own during the evening
  3. Galaxy S5 won’t read encrypted SD card
  4. Galaxy S5 Active corrupted files in the SD card
  5. Galaxy S5 has flickering green/black screen, won’t turn on
  6. Galaxy S5 wifi keeps dropping due to incorrect APN
  7. Galaxy S5 stopped working and won’t power back on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy S5 not charging, only charges when it is off

Hey! I am having charging issues with my Samsung S5. My phone won’t charge while it is turned on. There is no charging symbol (lightning bolt), nor does the LED light blink in red like it usually does when it charges. And it even though I leave my phone alone, it still manages to use up some energy pretty quickly. The only way I can charge my phone is if it is turned off. But even that yields a problem cause while it does charge, it charges on and off every 5 seconds (5 seconds charging, 5 seconds not charging).

I’ve tried cleaning my port, using different cord and troubleshooting. The only thing I haven’t tried is changing the battery and doing a factory reset because my phone is charging pretty slow so I can barely get it to 10% without me maybe leaving to charge overnight. I’d really appreciate the help. Thanks. — Enrilelucy

Solution: Hi Enrilelucy. There’s only so much that you can do to fix this case on your end. There may be a hardware fault causing the erratic charging behavior so you must try another battery or do a factory reset if the rest of the software troubleshooting didn’t help. If using a different battery or factory reset won’t improve the situation either, you should have the phone checked for hardware malfunction. The most likely issue is on the charging port so a thorough diagnostic test must be performed by a technician.

We know that the Galaxy S5 has been around. If you’ve been using your phone for over a year now, there’s a chance that the battery have simply lost significant capacity to hold a charge. Lithium-based batteries gradually degrades the moment they left the factory so replacing it now may help you fix the problem.

If we are not mistaken, the phone’s warranty is already up at this time so consider bringing the phone to an independent service center.

For reference, here are the steps on how to factory reset your S5:

  1. Turn off your Samsung Galaxy S5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S5 restarts on its own during the evening

My phone keeps randomly restarting and/or freezing several times a day, especially during the evening. The problem has occurred every day for the past month. I have deleted some recent apps added, cleared my cache, changed my battery, even did a factory reset, and still the problem persists. Sometimes, when the phone shuts off it drains the battery completely as well. Occasionally, the battery gets really warm too. I have taken it to a tech several times within the past month but they say they can not find anything wrong with it, even after doing several stress tests on the phone. I know last year it would repeatedly tell me that my SIM card was not detected at various times. I am unsure if that has anything to do with it though since I have not seen that message in recent months. — Chris

Solution: Hi Chris. There are only two possible causes that we can think of — either you’ve installed a problematic app, or that there’s an unknown glitch in the hardware.

To see if a bad third party is to blame, you can either boot the phone to safe mode or do a factory reset. Starting the phone to safe mode blocks all third party apps and services from running so you should observe the phone for at least 24 hours to see the difference. If you think an app is causing this problem, you should uninstall apps until the issue is eliminated. To boot to safe mode, follow these steps:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Alternatively, you can factory reset and observe the phone for a day as well. You should not install anything — app or update — during the observation period so you’ll know if something that you add later is the cause.

If the phone continues to show the same symptoms either when the phone is in safe mode or immediately after a factory reset, you can assume that bad hardware is behind them.

Problem #3: Galaxy S5 won’t read encrypted SD card

Hi. I have an issue with my SD card for my Samsung S5 SM-G900F. I encrypted the files but one day something happened while the files were encrypting or decrypting and since then the SD card wont mount in the phone. So it’s neither encrypted or decrypted but essentially I can’t access about 6 years worth of photos of my kids which I’m gutted about. I’ve looked into solving this issue online and I understand formatting the SD card would help solve the mount issue but it would also wipe the photos which I want to avoid. I don’t think I’ve backed the files up either. When I either go to encrypt or decrypt the error message I am getting is as follows: ‘Error encrypting SD card. Unable to mount SD card.”

I have tried the SD card in a SD card reader on a PC and also in another phone and the SD card works but the files are encrypted so I can’t access them. If you’ve anything I can try I’d be grateful, many thanks. — Gavin

Solution:  Hi Gavin. SD card encryption is an effective way to keep data from snooping third parties but it has its weaknesses. One of the such limitations is the fact that there’s nothing that you can do if the device that holds the decryption key gets lost or suffers a malfunction. A decryption key for a storage device like your SD card is tied to one device or phone only. If your phone has lost the key or becomes incapable of decryption the card right now, there’s very little to nothing that you can do. There’s no known app or hack that can break Samsung’s decryption system on Galaxy S devices so you’re basically stuck. Even if there’s a software that can do a decryption somewhere (we’re not aware of any at this time), it will still take months for it unlock the card, even when using brute force attack. That’s in fact, the beauty of SD card encryption but it’s also a curse if your situation occurs. If you want to use the SD card again, you can reformat it. Doing so will erase your data but again, there’s just nothing that anyone can do about this situation.

Problem #4: Galaxy S5 Active corrupted files in the SD card

Hello. I have a Galaxy S5 Active. I’ve always had storage issues with the internal storage, but it didn’t inhibit me too much since I knew what was wrong. I have a 64GB SD that I transfer plenty of images to to conserve internal storage. One day, I suddenly had plenty of internal storage, but my files were all there. I was like “oh, okay… suspicious but I’ll take it”. About two days after that, all my SD files were corrupted. They either didn’t load or had the black screen with an exclamation mark. I panicked bad because I CANNOT lose these photos. When I put the SD into the PC, the pictures were seemingly fine… but when I put it in the SD, after constantly force stopping, taking out the battery, restarting… the files are corrupted in my phone. I’m worried and can’t find any resolution. Thank you. — Matthew

Solution: Hi Matthew. The first thing that you must do is to ensure that all your important files are copied to another storage device like a computer. After creating a backup, the next best thing to do is to factory reset the phone to minimize bugs that may be causing the problem. Here’s how to do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Once you’ve factory reset the phone, make sure that you also wipe the SD card clean by reformatting it. If this SD card has been around, we recommend that you don’t use it as your primary backup storage. Use another device where you can keep another copy of your irreplaceable files just in case this SD card will fail again. Keep in mind that any storage device can fail anytime. The older a storage device is, the higher its chance of failing so don’t be lax when it comes to creating backups.

To reformat an SD card in your S5, follow these steps:

  1. From the home screen, tap and drag the Notifications bar downwards.
  2. Tap the Settings icon.
  3. Scroll to, then tap Storage.
  4. If the memory card has not already been mounted, tap Mount SD card.
  5. Tap Format SD card.
  6. Tap Format SD card.
  7. Tap Erase everything to confirm

Problem #5: Galaxy S5 has flickering green/black screen, won’t turn on

My mom has a Galaxy S5 that suddenly had a flickering green/black screen. It won’t turn on and show the logo, go to hard reset or the reset menu, or go into safe mode. Battery was taken out and put back in after a minute, and the SD card was removed as well. Phone has been babied, not dropped, and kept clean and had a factory reset less than a year ago. It also isn’t connected to any phone service as it’s used as a Wifi device only. As far as she knows there’s been no updates and no new apps installed recently. It’s been behaving perfectly with no glitches. She was playing a game she plays every day and it just flickered this green/black screen, then went blank. LED light will go red or green when plugged in to charger or will go white when trying to get to the reset menu. I’m thinking it is just a display issue but it seems so sudden. If you have any advice I’d be eternally grateful! — Christina

Solution: Hi Christina. If the phone has been used for a few years now, it’s possible that the problem may be battery related. The Lithium-ion battery may have lost its ability to hold a charge so it’s good if you can try to use a new one. There’s no guarantee that a new battery will fix the issue but it’s the only thing that you can do at this point.

If you’ve already tried to power the phone back on to different alternate modes without positive result, there must be a hardware problem behind the trouble. In this case, you want to send the phone to Samsung or to an independent service center.

For reference, here are the steps on how to boot your phone to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #6: Galaxy S5 wifi keeps dropping due to incorrect APN

Hi. Droid guy. I have the Samsung Galaxy S5 and my carrier is through Walmart Family Mobile. Well i pay them but somehow T-Mobile is in on this as well. I have century Link as my internet provider and i have a couple questions.

This phone is a refurbished from a mall kiosk a couple years ago and within a couple months i broke the charging port. So phone sat for a year and now it’s running. The wifi drops constantly. I have:

  • soft reset,
  • turned the smart option off
  • turned phone/wifi router off and on
  • Cleaned the cache through the soft reset.

Nothing seems to help. The APN wasn’t listed even after my carrier sent me a couple texts for data/mms and something else. So i added one from family mobile. Any suggestions?

I Googled this model and read this phone is from Canada. I’m not sure if that means anything but figured I’d throw it in. On the APN, there’s a virtual network operator type (reads GID) and value (reads 4D) tabs. They are not listed in family mobile APN but when i erased them the wifi dropped. I’ve tried everything and have read many of your articles and I’m hoping you can help or offer advice. I don’t have a warranty since it’s a Kiosk $300 special grrrrr lol. Thank you for the time you took for reading my email. — Kim

Solution: Hi Kim. We can’t see the logic of your phone’s wifi dropping when there’s no correct APN settings so there must be a separate unknown software glitch. APN settings are only applied to mobile data function so we can’t explain why your phone’s wifi behaves erratically when the APN is changed.

Try to install the latest Android update first to see if that will make the wifi function work normally. System updates can sometimes include updates for a phone modem firmware. This modem firmware is used by the networking chip to allow you use your phone wirelessly. If it’s outdated or buggy, it can potentially lead to wifi or mobile data function.

If there’s no available update for your phone at this time, do a factory reset and observe how the phone’s wifi work. Make sure that you don’t install any app or updates during the observation period. Refer to the steps above on how to factory reset your phone.

Problem #7: Galaxy S5 stopped working and won’t power back on

Hi. I own a Samsung Galaxy S5. I was using it normally, like I do everyday, and while I was writing to a friend on Facebook, suddenly the screen just blacked out and the phone stopped working. I tried the power button and the phone turned on showing me the logo of Samsung S5 and it showed: Android update 5 of 10, and then blacked out again. After that I haven’t been able to turn it on. I tried several times to take off the battery then put it back and turn it on, or take the battery out, hold the power button for longer than a minute (as you suggested), then put the battery back and turn it on… nothin. It just vibrates when I try to turn it on. I put on a charger because I thought that maybe the battery died, and it’s on the charger for already 30 mins, and still nothing, just vibrates. What am I suposed to do? :/ Please help, thanks. —  Ana

Solution: Hi Ana. Please refer to our suggestion for Christina above. Basically, what you need to do is to try to see if it’s a battery issue by using a different one. You also want to check if you can start the phone to alternate modes (recovery mode, safe mode, and Odin mode). If that won’t work either, send the phone so it can be repaired or replaced.

 

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How to fix unstable Wi-Fi internet, connection drops on Samsung Galaxy J7 (easy steps)

One of the common queries raised by Samsung Galaxy J7 owners is on frequent Wi-Fi disconnect or intermittent Internet connection on the phone. But the thing is that Wi-Fi works smoothly on their other devices using the same wireless network. Could this denote a hardware issue or software bug that needs a fix patch from Samsung? These are the main questions that we’re going to address in this post. Read on to find out.

Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Why does your Galaxy J7 not getting a stable Wi-Fi internet connection?

Any device can succumb into various types of network issues including frequent disconnects. The problem can be attributed to many factors including server errors, network base problems, incorrect network settings, rogue apps, and account-related issues. In worst case scenario, the problem can be due to faulty hardware component like the wireless antenna that has obtained liquid or physical damage from prior instances of drops and/or liquid exposure. But in most cases, Wi-Fi issues in mobile devices are tied to a software problem.

The good thing about dealing with software-related issues is the fact that they can be resolved on your end using any applicable workarounds. Thus, taking a trip to a service center and paying extra for service charge won’t be necessary.

Potential solutions to fix frequent Wi-Fi drops on your Galaxy J7

Fixing mobile internet problems is a bit more challenging because you’ll need to look into many different factors and possible triggers. That said, refer to these subsequent walkthroughs to get started. Don’t forget to test your Internet connection after performing each solution so you’ll know when to stop troubleshooting the problem.

First solution: Reboot wireless router or mode.

The very first recommendation given by your network support team when dealing with wireless Internet problems including intermittent connection or frequent Wi-Fi disconnects is a reboot on the wireless router or modem. Working on the very source of your Internet connection often leads to a prompt resolution. Just like any other devices, the router or modem firmware can also crash. When this happens, Internet symptoms start to occur. You can put the blame to your router or modem if all your devices are having the same problem using the same wireless network. In that case, you can try a router/modem power cycle solution. Here’s how it’s done:

  1. Turn off your wireless router or modem by pressing the Power button until all the LED indicators are off.
  2. Unplug the AC adapter from the power source and leave it unplugged for about 30 seconds.
  3. After the elapsed time, plug it back in to power.
  4. Then press the Power button again until all the LED indicators are on and stable.

Reboot your Samsung Galaxy J7 and all other devices that are connected to the same network.

Then try to connect to the Internet on your Galaxy J7 then see if the connection is already stable.

Note: If you see any red light on the router or modem LEDs, it denotes something is wrong and that is most likely causing frequent internet disconnects on your Galaxy J7. In this case, you’ll need to deal with and fix router/modem issue first so as to have a stable Internet connection on your Samsung Galaxy J7. For further assistance in troubleshooting router issues, contact the manufacturer or your router or your Internet Service Provider (ISP).

Second solution: Check Wi-Fi settings on your Galaxy J7.

Other people who have experienced the same problem before with their Galaxy J7 were able to find a fix by altering some wireless options on the phone. One of the user-defined solution is by setting the phone to keep Wi-Fi on during sleep. Here’s how it’s done:

  1. Go to Settings-> Wi-Fi-> Advanced tab.
  2. Then make sure that the option to Keep Wi-Fi on during sleep is set to Always.
  3. Also check or enable the option to Always allow scanning.

After making the necessary changes to the Advanced Wi-Fi settings, restart your Galaxy J7 then check your Internet connection to see if it works. If not, move to the next solution.

Third solution: Turn off Wi-Fi power saving mode on your Galaxy J7.

When enabled, Wi-Fi power saving mode affects the bandwidth and response when the device screen is off and on battery power. To make sure this isn’t the trigger, you may try to disable Wi-Fi power saving mode on your Galaxy J7 with these new method:

  1. Open the Phone/Dialer app.
  2. Dial *#0011# on the keypad. This will open a secret service menu.
  3. Tap the three dots overflow (More icon) on the upper right corner of the ServiceMode screen.
  4. Then tap on Wi-Fi.
  5. Turn off Wi-Fi power saver mode.
  6. Restart your phone.

Try to connect the Internet and see if that fixes the problem.

Fourth solution: Alter date and time settings on your Galaxy J7.

Altering date and time settings can help reset the internal clock of your device to your network. Here’s how to change it on your Galaxy J7 with Android 7.1 platform:

  1. Tap Apps from the Home screen.
  2. Tap Settings-> General maintenance.
  3. Tap Date and time.
  4. Tap to disable Automatic date and time option.

It’s also recommended to set the date and time on your Galaxy J7 to match with your Internet Service Provider. Try that and see if your Wi-Fi problem is fixed.

Fifth solution: Enable then disable Airplane mode.

This old yet still effective trick has helped many people in fixing unstable Wi-Fi internet connection. It works by toggling the Airplane mode switch to turn on for a few seconds and then turn off again. Here’s how it’s exactly carried out:

  1. Turn off your phone.
  2. Remove the battery and any external storage media for about 30 seconds then reinsert.
  3. Turn on your phone again.
  4. Go back to Settings-> Airplane Mode, then tap the switch to turn off.

Connect to the Internet and see if that solved the problem.

Sixth solution: Forget your wireless network then set up again.

If ever the problem is inflicted by your wireless network that gets corrupted, removing the network and then setting it up again will help. But please note that Wi-Fi information including your networks and passwords as well as server and APN settings will be erased in the process. That said, take note of this information as you may need it later when you set up your wireless network again. Here’s how to delete or forget wireless network on Galaxy J7 Android 7.1:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings-> Connections.
  3. Tap Wi-Fi.
  4. If necessary, tap the Wi-Fi switch to enable Wi-Fi.
  5. Tap to select your wireless network to delete or forget.
  6. Tap the option to Forget network.
  7. On Android 6.0, go to Apps-> Settings-> Wi-Fi, then tap the Wi-Fi switch to turn on Wi-Fi. Tap to select  your wireless network to forget or delete and then tap Forget network confirm.

You may also delete other wireless networks in the list that are no longer in use. Restart your device then set up your wireless network again. After setting up your Wi-Fi network, try to connect and browse the Internet to see if the connection is already stable.

Seventh solution: Reset network settings on your Galaxy J7.

The network settings on your device might need a reset especially if you’ve made prior changes that caused your wireless network to become erratic or unstable. The network settings can also be messed up when installing buggy updates to network-related apps or Android system itself.

Resetting the network settings on your phone will erase all your wireless network configurations and restore the default or original values. That said, any incorrect values will be erased and corrected. Here’s how it’s done:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Connections.
  4. Tap Access Point Names.
  5. Tap the More icon.
  6. Then tap the Reset to default option.
  7. Tap the  More icon again, and then tap Save.

Restart your phone after making these changes then set up your wireless network again. Connect to the Internet and see if you’re already getting a stable connection.

Other Options

Wipe cache partition on your Samsung Galaxy J7. Wiping the cache partition might be necessary if the problem continues after performing all the aforesaid solutions. It’s possible that the problem is triggered by some corrupt data that are saved in the system cache partition. In this case, wiping the cache partition is a potential solution. And here’s how:

  1. Turn off your phone.
  2. With your device powered off, press and hold the Volume Down key.
  3. Then press the Power key until the phone vibrates.
  4. Quickly release the Power key when the phone vibrates but keep holding the Volume Down key.
  5. When the black screen with red and blue lines of text appears, release the Volume Down key.
  6. Press the Volume Down key repeatedly until the Reboot to bootloader option is highlighted.
  7. Then press the Power key to confirm selection.
  8. You will then see a white screen with colored text on your phone display.
  9. Press the Volume Down key repeatedly until the Boot to Recovery Mode option is highlighted.
  10. Then press the Power key to confirm selection.
  11. Press and hold on the Power key, then press and release the Volume Up key.
  12. Release the Power key.
  13. Then press the Volume Down key repeatedly until the Wipe Cache Partition option is highlighted.
  14. Press the Power key to confirm selection and then press the Volume Down key to select Yes.
  15. Once the wipe cache partition is complete, the Reboot system now option is highlighted. Press the Power key again to reboot your phone.

After the restart, try to browse the Internet on your Galaxy J7 and see if the problem is fixed.

Update phone software and all your apps. Keeping your apps and phone software updated will help ensure optimum performance and system stability on your device. That’s why it’s highly recommended to install any available update for your phone or apps. So check your device for any update to download and install.

Consider escalating the problem to Samsung Support if none of these methods is able to fix the problem and your Galaxy J7 still has unstable Wi-Fi internet connection. It could be a more intricate software issue that needs to be dealt with by a software update or even worse, a hardware issue. You  may request further assistance in performing more advanced solutions otherwise, seek other options.

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How to fix your Samsung Galaxy S9 Plus Wi-Fi connection that keeps dropping (easy steps)

Network problems are among the most commonly raised concerns by smartphone users anywhere in the world. In most cases, network problems are attributed to software glitches but may also be due to some physical damage on the device. Hardware-related network issues often require service but not the ones that are software-related. Here in this post, I have mapped out some possible solutions and workarounds you can try on if ever you’re in need of some more inputs. Feel free to refer to these subsequent workarounds to troubleshoot your Samsung Galaxy S9 Plus Wi-Fi connection that is intermittent or unstable.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S9 Plus with WiFi connection that keeps dropping

Before you begin troubleshooting your device, make sure that you are within your Wi-Fi network’s range. It’s normal to experience Wi-Fi drops if the signal is weak or when your phone is way farther from your wireless router or modem. In that case, try to stay closer to where your wireless router is to rule distance out from the underlying causes. Then you may start to troubleshoot software problems that might have caused your Wi-Fi connection to become unstable. So here are some options for you to try on.

First solution: Power cycle your wireless router/modem.

Power cycle means restart or reboot. This is usually the very first if not the last suggestion you’ll get when you call your ISP’s helpdesk for help. Just like a restart on a computer or other electronic devices, a power cycle can also fix minor issues or firmware crashes that’s causing some odd symptoms on your wireless router or modem. Here’s how it’s done:

  1. Power off your modem/wireless router.
  2. Unplug it from the power source for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back into the power source.
  4. If necessary, press the Power button to turn it back on.
  5. Wait until all the light indicators on it becomes stable.

There should be no red lights showing. Otherwise, something is wrong with the modem/wireless router that needs to be dealt with first so you can have a stable Wi-Fi connection again. You may call your service provider or manufacturer of your modem/router for help on this matter.

If everything is okay with the modem/router but still your Wi-Fi connection keeps dropping, try the next solution.

Second solution: Soft reset your Samsung S9 Plus.

Soft reset or device restart/reboot is usually all that’s needed to fix random glitches that caused minor issues to occur in mobile devices. Having said that, reboot your phone especially if it’s the first time you experience Wi-Fi connection drops with your new Samsung handset. You can do the usual restart as demonstrated with these steps:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

Alternatively, you can do a soft reset with the hardware keys. Here’s how:

  1. Press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds.
  2. Release both buttons when the Samsung logo appears.

Try that and see if it fixes the unstable Wi-Fi connection on your Samsung S9 Plus.

Third solution: Forget wireless network(s) on your Samsung S9 Plus.

Problems like this can also occur when the Wi-Fi network gets corrupted. In this case, deleting or forgetting wireless network on your device will likely fix the problem. It’s like allowing phone to connect to your wireless network as if it’s the first time it does. Here’s how to forget a wireless network on your Samsung S9 Plus:

  1. Open the Apps screen by swiping on an empty spot from the Home screen.
  2. Tap Settings.
  3. Select Connections.
  4. Tap Wi-Fi.
  5. Tap the Wi-Fi switch to turn on Wi-Fi, if necessary.
  6. Then tap and hold the wireless network that you want to delete or forget.
  7. Select the option to Forget network.
  8. If you see other saved Wi-Fi networks, delete them as well to prevent any of them from causing conflict.

Once you’re done deleting Wi-Fi networks, restart your phone then go back to Settings-> Connections-> Wi-Fi menu and set up or add your wireless network to use it again on your phone.  Here’s how it’s exactly done:

  1. Navigate to Settings-> Connections-> Wi-Fi.
  2. If necessary, tap the Wi-Fi switch to enable it.
  3. View the list of networks showing on the screen then find and select your Wi-Fi network.
  4. If you don’t see your wireless network, tap More to add your wireless network.
  5. Tap to select your Wi-Fi network, enter the correct password if prompted, then tap Connect.

Try and see if that fixes the problem. Otherwise, continue to the next possible solution.

Fourth solution: Reset network settings on your Samsung S9 Plus.

Performing a network settings reset might be necessary if the problem is due to incorrect network settings configuration on the phone. This is likely the case after installing a buggy software on your device. Perhaps, the update overrides your current settings automatically so everything is messed up. To fix this problem, try these steps to reset network settings on your Samsung S9 Plus:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. If prompted, enter the PIN or password for your device.
  7. Tap Reset settings to confirm action.

Fifth solution: Perform a factory data reset/master reset on your Samsung S9 Plus.

The last option you may consider resorting to if the problem continues is a factory data reset or master reset on your Samsung S9 Plus. This will wipe everything from your phone system including bugs and complex errors that might have caused your Wi-Fi connection to become unstable. This however denotes a need for you to create a backup of your data beforehand. If you’re willing to try it, then here’s what you should do then:

  1. Back up data on the internal memory by navigating to Apps-> Settings-> Cloud and accounts-> Backup and restore, then select the desired option like Back up my data or Automatic restore.
  2. After creating necessary backups, proceed to a master reset with these subsequent steps.
  3. Swipe up on an empty spot from the Home screen to open the Apps screen.
  4. Tap Settings.
  5. Tap General management.
  6. Tap Reset.
  7. Select the Factory data reset option.
  8. Scroll to the bottom of the screen then tap Reset.
  9. Select the option to DELETE ALL.
  10. If prompted, enter your credentials for screen lock and Samsung account verification.
  11. Tap Confirm to continue.

Wait until your phone restarts and then you may proceed with the initial device setup. Add and set up your Wi-Fi network then connect to it again and see if there are no more issues. If that fixes the problem then you’re good, otherwise, you need more help.

Other options

Contact your Internet service provider or carrier to escalate the problem if it persists after performing all possible solutions on your end. It could be due to some outages or technical problems on your network provider’s end that’s causing intermittent Wi-Fi connection or Wi-Fi drops. You may likewise seek further assistance in performing more advanced troubleshooting procedures using a dedicated software to deal with complex system errors that caused your Wi-Fi connection to become unstable. But if you suspect that your wireless router or modem is to blame, contact the manufacturer or your router or modem to ask more help in fixing the problem with the network equipment.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Huawei Mate 10 Pro Wi-Fi Internet connection that keeps dropping or unstable (easy steps)

One of the inevitable issues in different smartphones is on Wi-Fi or network connectivity. Any device can give into various Internet connectivity issues from slow browsing, Internet drops, and no connectivity at all. Factors that are deemed among the common culprits include but not limited to technical problems on the network provider’s end, outages, account-related issues, network settings errors, software glitches, and faulty updates. In worst case scenarios, the problem could be due to hardware damage. Hardware-related network connectivity issues would already require service while the ones attributed with the software can still be remedied by end-users. Tackled in this post is a pertinent issue on the Huawei Mate 10 Pro Wi-Fi internet connection that is constantly dropping or not working stable. Read on to find out what to do if ever you will encounter similar issue on the same Huawei smartphone.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Huawei Mate 10 Pro with WiFi that keeps dropping or unstable

Before you begin to troubleshoot, check and ensure that your phone software is up to date. You can check for the latest update available for your device first. If an update is available, try to update your phone first and see if that will fix the problem. Software updates also contain bug fixes to address existing issues including Wi-Fi Internet errors. If that won’t work, then feel free to refer to the following solutions.

First solution: Reboot your wireless router/modem.

Wireless routers and modem also encounter firmware errors and when this happens, network connectivity issues instigate. As resolution, you can reboot your wireless router or modem at home. This would be necessary if all your devices are experiencing the same intermittent connections using the same Wi-Fi network. Here’s what you should do then:

  1. Locate the Power switch on your wireless router or modem then switch off the network equipment.
  2. When the router/modem is completely powered off, unplug the A/C adapter from the power source. Keep it unplugged for about 30 seconds to 1 minute.
  3. After the elapsed time, plug the adapter back in to the power source then turn on the network equipment.
  4. Wait until all the light indicators go steady. If you see a red light on the Signal strength indicator, wait until it turns green or blue. A red light usually denotes a problem like no signal or no service.

If everything looks good on the network equipment, then your Internet should be working as intended. Otherwise, continue to troubleshoot your phone software.

Second solution: Turn Wi-Fi off and on and then do a soft reset.

A simple trick that has helped a lot of people when dealing with minor Internet problems on their Android smartphones is by toggling Wi-Fi off and on. It somehow refreshes the phone’s Wi-Fi internet connection and clears minor glitches affecting the Wi-Fi network in use. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap Wireless & networks.
  3. Tap Wi-Fi.
  4. Toggle to Wi-Fi switch to turn Wi-Fi off for a few seconds and then turn on again.

Alternatively, you can turn Airplane mode on for about 30 seconds and then turn it off again. Wireless connectivity features are automatically turned off when Airplane mode is enabled. So, it’s also another way of restarting your phone’s wireless internet functions.

After turning Wi-Fi off and on, restart your device (soft reset). Doing so will clears any software glitches and refreshes the phone system.

Third solution: Delete Wi-Fi and reset APN settings on your phone.

Network connectivity issues can also be resolved by resetting the APN settings on the phone. Doing so will erase your Wi-Fi network and mobile data networks. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap Wireless & networks.
  3. Tap to select Mobile network from the given options.
  4. Scroll to and tap Access Point Name.
  5. Tap the Menu icon (three vertical dots) on the upper-right corner of the APNs screen.
  6. Select Reset to default option.

Your device will then reset to its default Internet settings. Network problems should already be solved at this point. Restart your phone again to ensure new changes are properly implemented. After the restart, turn on Wi-Fi then reconnection to your wireless network. Check and see if it is already working stable.

Fourth solution: Reset network settings on your Huawei Mate 10 Pro.

Invalid or incorrect network settings might also have inflicted troubles with your phone’s wireless Internet functions and thereby results to intermittent connectivity or Internet drops. To rule this out, you can reset the network settings and then set up your Wi-Fi network to reconnect to the Internet. To reset network settings on a Huawei Mate 10 Pro, follow these steps:

  1. Tap on the Apps Menu then select Settings.
  2. Scroll to and tap Advanced settings.
  3. Select Backup & Reset from the given options.
  4. Tap Network settings reset.
  5. Read the message prompt then tap Network settings reset again to confirm.

All your wireless networks, Bluetooth connections, servers and other customized network options will be deleted. Once the reset is finished, your phone will restart automatically. But if it does not, then you’ll need to manually trigger your device to restart.

After the restart, set up and connect to your Wi-Fi network again and then do some Internet browsing to see if your phone already has stable Wi-Fi internet connection.

Fifth solution: Restore factory defaults and set up your device as new (master reset).

As your last resort, you can reset your Huawei Mate 10 Pro to factory defaults then set it up as new. A master reset or factory reset wipes all data from your phone system including complex errors, software bugs and malware that caused major system issues to occur. Should you wish to proceed, back up all your important data and then follow these steps to reset your device:

  1. Tap the Apps menu from the Home screen.
  2. Tap Settings.
  3. Tap to select Advanced settings.
  4. Scroll to and tap Backup & reset.
  5. Choose Factory data reset from the given options.
  6. Tap Reset phone twice to confirm action.

Allow your device to finish wiping all data and restore the factory default options and settings configuration. After that, you can proceed with the initial device setup process. Don’t forget to reconnect to your Wi-Fi network then test to see if the problem is already resolved.

Most software-related issues including network problems are resolved after performing a master reset or factory data reset on the phone. If the problem persists, then your device likely requires service. There’s a higher chance that the problem is attributed to hardware damage.

Other options

Contact your network service provider or carrier for other options and further assistance in performing advanced solutions. The problem could be due to a more complex network error on your carrier’s end and so there’s nothing more you can do on your device.

If you suspect that the problem is tied to faulty or damaged network equipment like when your wireless router or modem is acting weird or keeps losing signal, then you will need to contact the manufacturer or your network equipment instead. Your wireless router or modem might need to be provisioned, reset, or repaired.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix a Nokia 8 that keeps disconnecting from your Wi-Fi network [Troubleshooting Guide]

Network problems can occur at any time to mobile devices. Among the most prevalent network issues or symptoms would include but not limited to network errors, slow browsing, no Internet, intermittent connection, or Wi-Fi drops. Many factors can trigger these symptoms to transpire and more often a faulty software is to blame. The main issue that’s tackled in this post is on Wi-Fi drops or intermittent connection on the Nokia 8 device. Read on to find out what to do if ever you will bump into a similar Wi-Fi issue on your Nokia smartphone.

Before you troubleshoot, verify and ensure that your device software is up to date. If not, then check for the latest software version available for download and installation. Software updates can help keep your device and its key functions enhanced and optimized.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot the wireless router or modem.

Tech people would call it power cycle on the very source of your Internet connection at home — the modem and/or wireless router. This is often the first if not the very last recommended solution when dealing with Internet connectivity issues on computers and mobile devices. Modem and router firmware also crashes randomly as depicted by intermittent connectivity, slow Internet connection or no connectivity issues. And the simplest and most effective solution is a modem or router power-cycle. This is how it’s done:

  1. Power off your modem/wireless router.
  2. Unplug it from the power source for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back into the power source.
  4. If necessary, press the Power button to turn it back on.
  5. Wait until all the light indicators on it become stable.

If you see any red light indicator on your modem or wireless router, give it another reboot. Any red light usually indicates something bad like your modem is not getting a signal from your network tower for some reasons. In this case, you will need to deal with the a problem on your network equipment or network service provider.

Second solution: Restart your Nokia 8 (soft reset).

A soft reset or device restart is regarded as the simplest most effective solution to various types of software errors affecting different types of mobile devices regardless of the operating system. This also helps clear up and refreshes the internal memory of the device for optimum performance. If this is just the first time your phone is acting weird or keeps disconnecting from Wi-Fi, then it’s likely a minor software issue that requires a soft reset as remedy. So here’s what you should do then:

  1. Press the Power button for a few seconds until the menu options appear.
  2. Select the option to Power off then tap OK. Your phone will then shut down.
  3. After 30 seconds, press the Power button again until your phone turns on.

Or you can also do the alternative reboot that is a soft reset with the hardware keys. It’s often used when the device gets stuck or not responding to touches. It does the same and offers similar output as the usual reboot without affecting any of your personal information and important data saved in the internal memory of your phone. And here’s how it’s done:

  • Simultaneously press and hold the Volume Up button and Power button for a few seconds or until your device power cycles.

Usually any minor errors triggered by random software glitches will be rectified by either reboots unless it’s a more complex system problem that’s causing your device to disconnect from the wireless network more often.

Third solution: Remove and re-add your Wi-Fi network.

There are instances when the wireless network gets corrupted and when this happens, pertinent errors are expected to instigate. Should this be the case, a possible way to fix it is by forgetting your wireless network or delete it from your phone and then add it back. Here’s how you do it:

  1. Swipe up from the bottom of the Home screen.
  2. Scroll down to and tap Settings.
  3. Tap Wi-Fi.
  4. Tap the Wi-Fi networking switch to enable it, if necessary.
  5. Scroll down to and tap the option to Manage.
  6. Navigate to Known networks.
  7. Touch and hold the Wi-Fi network you want to delete.
  8. Tap Delete to confirm.
  9. If you see multiple Wi-Fi networks that are saved but not used, remove them as well so as to prevent any of them from causing any conflict.

After deleting your wireless network, restart your phone then go back to the same Wi-Fi settings menu to set up your Wi-Fi network to connect to.

Fourth solution: Reset network settings on your Nokia 8.

When some network settings are improperly configured, chances are that your network services may not work as intended. If the problem started after installing a new firmware update on your device, it’s possible that the update automatically altered or override your current network settings and eventually resulted to this problem. As potential solution to this, you can try a network settings reset. This will erase all current network settings and restore the default values. Here’s how it’s done:

  1. Swipe up from the bottom of the screen.
  2. Tap Settings.
  3. Scroll to and select System.
  4. Tap Reset.
  5. Select Network settings reset.
  6. Tap Reset Settings to confirm.

Your phone will reboot automatically once the reset is finished. After it successfully boots up, set up your wireless network, reconnect and see if the problem is fixed.

Fifth solution: Restore your Nokia 8 to factory defaults (master reset).

If your phone still disconnects from your Wi-Fi network after exhausting all possible workarounds, then at this point you should consider opting for a system reset to wipe everything out from your phone’s internal storage and restore your device to its original factory defaults. Tough bugs and errors affecting the phone’s system functions are likewise removed in the process. Just don’t forget to back up all your important data beforehand. Once everything is set, follow these steps to master reset and restore your Nokia 8 to factory defaults through settings:

  1. Swipe up from the bottom of the Home screen.
  2. Tap Settings.
  3. Tap Backup & Reset.
  4. Tap Factory Data Reset.
  5. Tap Reset Device.
  6. If prompted, enter your credentials to continue.
  7. Finally, tap Erase Everything

When the reset is finished, your phone should reboot. Once it’s booted up successfully, set up your Wi-Fi network and reconnect. It should be working properly by this time.

Seek further assistance

Contact your carrier or internet service provider to verify the current status of your account and ensure that network services in your place are all up. Sometimes, problems like this occur due to some network outages. Should this be the case, all you have to do is wait until the outage is over for your network services to resume. Meanwhile, if you suspect that main issue is with your modem or wireless router, contact the manufacturer of your network equipment for recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Samsung Galaxy Note 9 WiFi connection keeps dropping after a firmware update

Samsung Galaxy Note 9 owners are waiting for the roll out of the official Android 9.0 Pie firmware and Samsung as well as the service providers have been busy rolling out minor updates as a preparation for a major update. While these updates are supposedly rolled out to patch some issues or fix problems that were reported, some users started to encounter various issues. Among the most commonly reported problems after the update has something to do with the phone’s Wifi connection.

Some owners reported that their connection started to drop shortly after the update. Problems that occur after an update aren’t really serious. Most of the time they can be fixed by doing some basic troubleshooting procedures. So, in this post, I will walk you through in troubleshooting your Galaxy Note 9 that started to have intermittent Wifi connection after a firmware update. If you’re one of the owners of this phone and are currently having similar problem, continue reading as this article may be able to help.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Troubleshooting Note 9 with WiFi connection problem after an update

The course of this troubleshooting guide will be to rule out every possibility until we can determine why it’s happening and finally fix the problem. With all that being said, here are the things you need to do…

Force restart your Galaxy Note 9

Let’s begin our troubleshooting with a very simple procedure but very effective in dealing with minor software related problems including glitches and crashes. By doing the forced reboot, you’re refreshing your phone’s memory as well as reloading its apps and data. Press the volume down and power keys at the same time and hold them both together for 10 seconds or more. Your device will restart like a normal reboot. Once it becomes active, continue using it to see if the WiFi connection still drops after some time. If it still does, then move on to the next procedure.

Reset network settings

We’ve already tried refreshing your phone’s memory to no avail so this time we’ll refresh the connection of your phone to the network. It might be the only thing that can fix the problem considering the fact that the issue started just after a firmware update. If the update was successful, then it means that your phone has a good connection prior to the update as it has to download large data for the new firmware. Follow the steps below to reset your phone’s network connection:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

Once the procedure is done successfully, the following changes will occur so make necessary changes to your phone’s network settings after that. Also, make sure to let the phone reconnect to the network again.

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

If the WiFi connection still drops even after this, then troubleshoot the firmware instead.

Delete the system cache

Since the problem started after an update, it’s possible that it just due to some corrupt system cache. Caches files often get corrupted or become obsolete after a firmware update that’s it’s necessary at this point to wipe the cache partition so that the cache will be replaced with a new one. To do this, you have to run your phone in recovery mode and wipe the cache partition from there.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After this, use the phone and continue being observant to know if the problem is fixed. If not, then move on to the last resort.

Backup important files and reset your Note 9

A master reset would be able to fix this problem and this is your last resort. If it started only after an update, then it means that it’s a software problem so don’t worry about it as it will be fixed. Before the reset however, make to backup your files and data as they will be deleted during the process especially ones that are saved in your phone’s internal storage. Once everything is set and ready, follow these steps to reset your phone…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Sony Xperia XZ Premium smartphone that keeps disconnecting from Wi-Fi network [Troubleshooting Guide]

A problem on random Wi-Fi disconnects is one of the widespread issues encountered by smartphone owners regardless of the device and platform. This is because network problems are inevitable. In most cases though, the transpiring symptoms are attributed to minor software errors and therefore rectifiable.

Highlighted below are potential solutions to minor Wi-Fi connectivity issues particularly on random disconnects. The steps I’ve mapped out below are particularly applied to a Sony Xperia XZ Premium device. Read on to find out what methods to try on whenever you’ll get to encounter an issue in which your Xperia XZ phone keeps disconnecting from the Wi-Fi network.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Xperia XZ Premium that keeps disconnecting from WiFi?

Before you troubleshoot software problems that may cause intermittent Wi-Fi Internet connection on your device, consider these quick tips. First, remove any third-party casing from your device. Some third-party made accessories may tend to bar the Wi-Fi antenna or obstruct the signal between the router and your phone. Also, ensure that you are within range of your wireless router. Make sure that the Wi-Fi signal strength in the status bar of your phone is in full bars. If the signal strength is low or no signal at all, try to move closer to the wireless router or the very source of your Wi-Fi internet.

If your Xperia XZ Premium smartphone is still experiencing intermittent wireless Internet or Wi-Fi drops, then move on and try these highlighted workarounds.

First solution: Power cycle your wireless router/modem.

If you’re relying on a wireless router or modem for your phone’s Wi-Fi access to the Internet and suddenly you’re having trouble with your Internet connection, then you will need to consider looking into some possible issues with the wireless router/modem as well as your phone. Routers and modems also give into firmware issues and this is when all connected devices will start having problems with wireless Internet connection. That said, test the Internet connection on your other devices that are connected to the same Wi-Fi router. If they’re also experiencing intermittent connection to Wi-Fi network, then the wireless router is likely to blame. To clear out minor firmware errors, reboot or power cycle your wireless router/modem. If you can access the network equipment, then follow these steps:

  1. Press the Power button to turn the router/modem.
  2. When it’s turned off, unplug the AC adapter from the power source.
  3. After 30 seconds to 1 minute, plug it back in and then press the Power button to turn it on again.

Wait for your phone to reconnect to the Wi-Fi network (is set automatically). Otherwise, manually reconnect to your Wi-Fi network. If that won’t work, then try the next possible solutions.

Second solution: Soft reset your phone then restart your Wi-Fi connection.

What you’re experiencing could be just a random software issue on the phone that affects its Wi-Fi functions. To rule this out, performing a soft reset on the phone can help. Here’s how to perform a soft reset on the Xperia XZ Premium:

  1. Press and hold down the Power button until the menu opens.
  2. Tap Restart. Doing so will trigger the phone to shutdown and restart automatically.

After the phone reboots and the problem continues, toggle the Wi-Fi switch off and then on again. This will help refresh the phone’s Wi-Fi connection. Here’s how:

  1. Tap to open Settings app.
  2. Select Network & Internet.
  3. Tap Wi-Fi.
  4. Tap the Wi-Fi slider to turn the feature off. After a few seconds, tap the slider again to turn Wi-Fi back on.

Wait until the phone reconnects to your Wi-Fi network and then test to see if the problem is already fixed.

Third solution: Reset APN/network settings on your phone.

Network errors can also be a direct outcome or immediate symptom of incorrect network configurations on the phone. This can be the underlying cause if the problem started after altering some settings on the phone or after installing a new system update. Some updates would override the phone’s settings when implemented. As resolution, try to reset the APN or network settings on the phone to restore the default or original network configurations and then manually configure options accordingly. Here’s how to reset APN/network settings on the Xperia XZ Premium smartphone:

  1. Tap to open Settings app.
  2. Select Network & Internet.
  3. Tap the Menu icon (three vertical dots) to view more options.
  4. Tap to select Network settings reset.
  5. Then tap RESET SETTINGS to confirm.

Reboot your phone when the reset is complete and then continue to set up your Wi-Fi network properly.

Fourth solution: Update phone software to the latest version.

Keeping the phone’s software up-to-date is recommended to keep the device at its optimum performance and free from random glitches and errors. Updating the phone wirelessly or via over-the-air won’t be a good option since your device doesn’t have a stable Internet connection. In that case, you need to update your device manually. If you have the Xperia Companion software installed on your computer, then try to check for and install the latest software update for your phone. Download and install Xperia Companion on your Windows or Mac computer.

Once you have the software installed, connect your Xperia XZ Premium smartphone to your computer using the supplied USB cable. When your device is connected, open the Xperia Companion software on your computer then wait until it reads your phone. Then follow the onscreen commands to check for the latest software version available to download and install.

You can visit Sony Mobile Support site then follow the given instructions and provided link to download the Xperia Companion software on your computer.

Fifth solution: Reset your phone to its factory defaults (master reset).

If your Xperia XZ Premium still keeps disconnecting from Wi-Fi after exhausting all prior solutions, then you may have to consider performing system resets. There may be some fatal system errors that caused the phone’s network system to fail or become unstable. One of the best possible solutions to deal with such errors is a master reset or factory data reset. This will erase everything from the phone including complex errors that cause wireless connectivity issues. But before you do so, back up all your important files for safekeeping. Then follow these steps to factory reset/master reset your Xperia XZ Premium smartphone:

  1. Tap to open Settings app.
  2. Go to System.
  3. Select Reset.
  4. Tap Factory data reset.
  5. Tap Reset phone.
  6. If prompted, enter your screen lock pattern, password, or PIN to continue.
  7. Tap Erase everything to confirm.

After the reset, your phone will restart automatically and then restores the factory defaults. To use your device again, you need to set it up as new. Just follow the onscreen instructions or setup wizard to complete the entire process. Be sure to properly set up Wi-Fi and connect to your Wi-Fi network using the correct network credentials.

Other options

You may contact the manufacturer of your wireless router/modem and ask help on how to update the device firmware. Or you can escalate the problem to your Internet service provider/carrier so that they can double check the current status of your account and network services from their end. If it suddenly occurs on your Xperia XZ Premium phone to experience Wi-Fi connection drops without making any changes to its settings or installing new apps, then the problem could be due to a network outage. In that case, you don’t have to do anything but to wait until the outage is over and the network services are back up and running again.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your LG V35 ThinQ Wi-Fi connection that keeps dropping, intermittent Wi-Fi Internet problem [Troubleshooting Guide]

Intermittent connection or Wi-Fi drop is just one of the many symptoms of network connectivity issues affecting old and new Android Wi-Fi devices. It can be triggered by software problems, network errors, account-related issues, and worst, damaged component. In some cases, the problem is not on the phone but rather on the network equipment or the very source of your Wi-Fi internet.

That said, there are a lot of things you need to consider when troubleshooting the problem. Tackled in this post is a relevant issue transpiring on the LG V35 ThinQ smartphone. Feel free to refer to this walkthrough if ever you need help dealing with intermittent Wi-Fi or Wi-Fi connection drops on the same LG device.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

First solution: Reboot your network equipment.

As mentioned earlier, network connectivity issues can be attributed to a faulty network equipment. That said, start working on your wireless router or modem (depending on your Internet setup). Like any other electronic devices, wireless routers and modems also experience major and minor firmware crashes. When this happens, Internet connection becomes unstable or completely unavailable. To rectify the errors, you need to reboot or power cycle the modem/router. If you’re using a wireless router or modem-router, then go ahead and power cycle that router with these steps:

  1. Press the Power button until the equipment turns off completely.
  2. While it’s powered off, unplug it from the power source for about 30 seconds to 1 minute. This would be enough time for the router/modem to rest.
  3. Then press the Power button to turn it back on.
  4. Wait until all the light indicators on your modem/router are up. If the signal indicator shows in red color, wait until it turns green or blue (or any other color that indicates good connection).

Allow all your devices including your LG smartphone to reconnect to Wi-Fi automatically. Then test to see if the problem is fixed.

Second solution: Reboot your phone (soft reset).

Performing a soft reset may be necessary if your phone is still experiencing the same symptom after you power cycle the wireless router/modem. Doing so will clear random network errors inflicted by minor software glitches on the phone. This does not affect any saved data, so you don’t need to create backups beforehand. All you have to do is this:

  1. Press and hold the Volume Down and Power buttons together for at least 8 seconds until the phone restarts.
  2. Press and hold the Power/Lock button and then select Restart from the menu options.

A soft reset also helps clear the internal memory from errant cache that’s causing conflict to other apps and services. Overall, it allows your device to restart cleanly.

Third solution: Update phone system to the latest Android version.

System updates also offer bug fixes to clear out random bug-inflicted issues in Android devices. Thus, it’s also highly recommended to keep your phone software up-to-date. If you haven’t set your phone to auto-update, then you will need to manually check for available updates to download and install on your phone. Here’s how:

  1. Tap Settings.
  2. Tap on the General tab.
  3. Tap Update Center.
  4. Tap Software Update.
  5. Then tap the option to Check for Updates.

An update notification will then show up if a new Android version is available. Try to download the update on your phone. If that’s not possible, then try to update your phone on a computer instead.

Fourth solution: Reset network settings on your phone.

Performing a network settings reset can also help if the problem is attributed to invalid network configurations on the phone. Doing so will erase your current network configurations and then restore the default values. Any incorrect network options set will therefore be cleared. After the network settings reset, you will need to reconnect to your Wi-Fi network to use Internet on your phone again. Here’s how to reset network settings on your LG V35 ThinQ smartphone:

  1. Tap Settings from the Home screen.
  2. Tap the ‘General’ tab.
  3. Tap Restart & reset > Network settings reset > RESET SETTINGS.
  4. Finally, tap Reset Settings to confirm action.

A ‘Network settings have been reset’ message briefly flashes on the screen. This indicates that the network settings reset is complete. Allow your device to reboot and then set up your Wi-Fi network to reconnect and use the Internet on your phone.

Fifth solution: Wipe cache partition on your phone.

Errant caches from system folders can likewise affect network functions of your device directly or indirectly. Similar to applications, the phone also stores cache or temporary system data in system folders or cache partition. System caches serve the same purpose as apps caches do, and that is for faster reloading of the same information. But like app caches, system caches can also become corrupted at some point. When this happens, adverse symptoms begin to emerge depending on the type of cache that’s broken and this time, it’s likely the network caches. To fix the problem, wiping cache partition is recommended. Here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Tap the ‘General’ tab.
  3. Tap Storage > Internal storage.
  4. Wait for menu options to finish calculating.
  5. Tap on Free up space.
  6. Tap on Temporary files & raw files.
  7. Select any from the given options including Cached data, Clip tray temporary files, or Raw files from camera
  8. Tap Delete > DELETE.

Wait until your phone is finished deleting cache and temporary data from the system partition. As soon as it’s done, reboot your phone to refresh the system and internal memory.

You may continue to troubleshoot your device if the problem continues after wiping cache partition. The network problem you’re dealing with is likely more complicated and so it persisted. Among the last options and possible solutions you can try next is a master reset or factory data reset. This will wipe everything from your phone and then restore the default values and original settings. Any major system errors including those that have afflicted the network connectivity functions of your phone will also be obliterated. Don’t forget to back up all critical information you saved on your phone storage so you can still recover them later.

Other options

Report the issue to your Internet service provider/carrier for further assistance if the problem continues and your LG V35 ThinQ smartphone is still experiencing intermittent Wi-Fi internet connection. If it suddenly occurs and all your devices are experiencing the same, then it’s likely due to a network problem on your provider’s end. You can ask them to double check their outage boards or network monitoring systems for that matter. Or you can also reach out to LG Support team for further recommendations.

Or you can also contact the manufacturer or provider or your wireless router or modem, if you suspect that the problem is with the network equipment you’re using. Consider this an option if all your devices connected to the same router/modem are experiencing the same symptoms. Your Internet service provider also has tools to reset your router/modem from their end if needed, especially if the equipment comes from them. Just give them a call for help.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your HTC U12/U12 Plus Wi-Fi connection that keeps dropping or unstable [Troubleshooting Guide]

Wi-Fi errors are among the complex and inevitable issues among smartphones and tablets as there a lot of factors to consider looking into. From account status to network service status, software errors and the network equipment can be considered as the underlying cause. Wireless connectivity issues in mobile devices can come in various symptoms from intermittent to no Internet connection at all. The main issue that’s tackled in this post is on intermittent (on and off) Wi-Fi connection on the new HTC U12/U12 Plus smartphone. If you happen to own this device and currently going through an issue about Wi-Fi drops or unstable connection, then this post may be able to help you out. Read on to find out how to fix this issue on your end before opting for service.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12 that keeps dropping it WiFi connection

Before you start troubleshooting, make sure that you’re in close range with your network equipment. Wi-Fi signal is among the factors to consider when it comes signal strength stability. If you’re phone is way too far from your wireless router or modem, there’s a higher chance for it to lose connection because the signal is weak. When your device is getting a weak Wi-Fi signal, then try to move closer to your wireless router or modem. But if you’re still having the same issue even when your phone is already close to your Wi-Fi source, try the following methods to troubleshoot network issues.

First solution: Reboot (power cycle) your network equipment.

Network equipment (wireless router or modem) can be the main cause of the Wi-Fi connectivity issues. This is the very source of your Wi-Fi internet connection, thus if something goes wrong with it, then expect that all devices using the same network to be affected. If the symptom is showing on all your devices, then the wireless router/modem is most likely at fault. The network equipment might have succumbed into firmware crashes and therefore needs a restart or power cycle. It works like a soft reset on your smartphone or tablet. And here’s how it’s done:

  1. Find and then press the Power button on your wireless router/modem until it powers off.
  2. When completely off, unplug the AC adapter from the power source.
  3. After about 30 seconds to 1 minute, plug it back into the power source and then press the Power button to turn on.
  4. Wait until all the lights on the router/modem become stable.

If you see a red light on the signal strength or Wi-Fi indicator, then wait until it becomes green or blue. A red light usually indicates no signal or no network connection.

Once all the lights become stable, wait for your phone to reconnect to your Wi-Fi network and then see if the Wi-Fi connection is already stable. If it’s still dropping, then continue to troubleshoot your phone.

Second solution: Reboot or soft reset your phone.

A soft reset can help eliminate minor software glitches including those that caused conflict on the phone’s Wi-Fi Internet connection. This won’t affect any saved data on your phone’s internal memory, so you won’t lose any information from doing so. If you haven’t restarted your phone yet, then follow these steps to soft reset your HTC U12/U12 Plus:

  1. With your device powered on, press and hold the Power button and for a few seconds until the menu options appear.
  2. Then tap Restart. Your phone will then reboot or soft reset.

Also make sure that this isn’t a browser issue. Sometimes, you won’t be able to have a stable Internet access because the browser is acting app. To clear this out, you can force stop your browser app or clear the app’s cache and data to get rid of any errant cache that may have caused conflict. You can also try using a different browser app to see if other browsers are working fine.

Third solution: Disconnect then reconnect to your Wi-Fi network.

Restarting your phone’s Wi-Fi function can also remedy the issue. And a simple way to do so is by enabling and disabling Wi-Fi feature on your HTC U12/U12 smartphone. Here’s how it’s done:

  1. Swipe up from the Home screen and then tap Settings.
  2. Tap Network & Internet.
  3. Scroll to and then tap the Wi-Fi switch to turn the feature off.
  4. After a few seconds tap the switch to turn Wi-Fi on again.
  5. Verify and ensure that you’re currently using or connected to the correct Wi-Fi network.

Alternatively, you can also toggle Airplane Mode on and off shortly on your device. Turning on Airplane mode will disable Wi-Fi connectivity features automatically. Thus turning Airplane mode on and off is like restarting your phone’s wireless connectivity features. Many people have already found wonders from doing this simple trick, so you might as well consider trying it.

Fourth solution: Forget or delete your Wi-Fi network.

It’s also possible that your Wi-Fi network in use might have been corrupted and no longer working stable. In that case, deleting the network would be necessary so that you can set it up again. Doing so will clear any errors that may have caused network corruption and allows your device to connect to your Wi-Fi network like the first time it gets connected. Here’s how to forget Wi-Fi network on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Tap the Networks tab.
  3. Tap the Wi-Fi switch to turn Wi-Fi on, if necessary.
  4. Tap Wi-Fi to continue.
  5. Then touch and hold the Wi-Fi network you want to delete.
  6. Tap Forget network to confirm Wi-Fi network deletion.

Wait until your phone is finished clearing Wi-Fi networks and then restart it. After the restart, you will need to add or set up your Wi-Fi network to use it again on your device. Here’s what you should do next:

  1. Swipe up from the Home screen to access the apps menu.
  2. Navigate to Settings-> Network & Internet.
  3. Tap to turn the Wi-Fi switch on. A list of available Wi-Fi network in range will then show up.
  4. Tap to select the Wi-Fi network you want to connect to.
  5. If prompted, enter the correct password for the selected Wi-Fi network.
  6. Tap Connect.

After a few seconds, you should see the Wi-Fi icon in the status bar showing that your phone is connected.

Fifth solution: Reset network settings on your phone.

Performing a network settings reset may be necessary to clear complex network errors particularly those that are attributed to invalid or incorrect network settings on the phone. This will delete your current network settings including APN information. Should you wish to continue, follow these steps to reset network settings on your HTC U12/U12 Plus smartphone:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Restart & reset.
  4. Select Network settings reset from the given options.
  5. Then tap Reset Settings twice to confirm.

Your phone will restart automatically when the reset is finished. By then, you can set up and reconnect to your Wi-Fi network to use the Internet again. Wi-Fi errors should then be cleared.

If none of that works, then check and ensure that your phone software is up to date. Installing a new update may be necessary to get rid of any bugs that might have caused conflict with your phone’s wireless network functions. If you haven’t set your HTC U12/U12 Plus to update software automatically, then you can check for update manually instead. You can use a computer to update your phone, if a new software version is available.

Other options

You may opt to report the problem to your Internet service provider or carrier for further assistance in performing more advanced solutions to deal with network connection errors. Also ask them to check their outage system to see if there are any ongoing outages that may have caused Wi-Fi connection. If you suspect that problem is with your network equipment (wireless router/modem) contact the manufacturer of the equipment and ask help on how to fix it. Otherwise, you can set a tech visit so that a technician can come over to your place and thoroughly check your network setup and devices for any flaws. Talk to your service provider/carrier to schedule an appointment for that matter.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.