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Wi-Fi Problems

How to fix Samsung Galaxy J3 that can’t connect to Wi-Fi Networks [Troubleshooting Guide]

The Internet is one of the reasons why smartphones were built so it would be very disappointing that an expensive smartphone like your #Samsung Galaxy J3 (#GalaxyJ3) won’t be able to connect to a Wi-Fi network. This problem is among the most commonly reported issues since the dawn of “smart phones” or computers for that matter.

galaxy-j3-wi-fi-issues

In this post, we will be tackling some of the internet connectivity issues that can be experienced by any users. I will also be providing step by step tutorials for procedures we will use to make this guide more helpful. So, continue reading to understand the problems I will include here and learn how to fix them.

If you have other issues with your phone, make sure you visit our Galaxy J3 troubleshooting page. We’ve already started supporting this device last week and we have already addressed a few common issues with it. Try to browse through the page to find out if your concern is among the ones we addressed. You may also contact us by completing our Android issues questionnaire.

Galaxy J3 can no longer connect to home Wi-Fi

It’s very frustrating when one day your phone can no longer connect to your home Wi-Fi even when you know you haven’t changed any settings at all.  This problem is actually one of the most common ones wherein the device seems not being able to handshake with the network so connectivity won’t be established. In this section, I will tackle this issue and provide you with things you can do to try to fix it.

Step 1: Refresh your network connection

It might just be a simple issue with your network and one way to fix it is to reboot your network equipment. Unplug your modem and/or router from the power source. Leave them powered off for 30 seconds to a minute, plug them back in and see if connection is established between your phone and your network.

Step 2: Reboot your Galaxy J3

After you’ve refreshed your network connection, reboot your device to refresh its memory and to eliminate glitches that may have occurred. For minor firmware and hardware glitches, a reboot is all it takes to fix the issue. If the problem is accompanied by freezing and lagging, remove the battery and then press and hold the Power key for a minute and power up your device. The battery pull procedure, is a very effective troubleshooting procedure you can use to fix minor glitches.

Step 3: Refresh the connection with your phone

Re-establish your phone’s connection to your home Wi-Fi by forgetting the current connection and reconnecting to the same hot spot. It’s a very simple procedure but it actually gets rid of possibly corrupt data or caches used by the Wi-Fi radio not to mention you can verify if you got the correct connection credential to your home network.

Step 4: Try deleting the system cache

There have already been some minor updates for this device and if this problem started after an update, then it’s logical to try to delete the system cache. This will force the device to create new caches.

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Step 5: Try doing the Master Reset on your Galaxy J3

After doing the first four steps and the problem still persists, then you are left with no other choice but to reset your phone and I recommend you do the master reset as it reformats both the cache and data partitions. Here’s how…

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Volume Up button and then press and hold the Home key. While holding both, press and hold the Power key.
  3. When the Android logo appears on the screen, release all three keys. It may take a minute before the Android recovery screen appears.
  4. While on Android recovery screen, use the Volume Down key to highlight options, in this case, highlight the option ‘wipe data/factory reset.’
  5. Press the Power key to choose the highlighted option.
  6. Press  the Volume Down key until ‘Yes — delete all user data’ option is highlighted.
  7. Press the Power key to confirm the reset.
  8. Once the reset is complete, press the Power key to choose ‘Reboot system now.’
  9. The phone will restart a little longer than usual and the reset is finished.

Unless there’s a problem with your phone’s hardware, the problem will certainly be fixed by the reset.

Galaxy J3 is connected to the network but no internet connection

This issue is also common all across Android community. The phone can connect to the network without any issues but browsing isn’t possible. Others complain not being able to download apps or update them. Aside from not being able to browse or download apps, others also complain about slow browsing.

While this problem can easily be attributed to no connectivity, you have to troubleshoot the apps that you’re having problems with and verify if you have a good internet connection. For instance, if you have issues downloading apps, then try to reset the Play Store by following these steps:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager
  5. Tap the Play Store.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

Should you have issues browsing the internet, then try to go after the browser. You may also try other browsers to see if you can browse with them because if so, then it’s not a connectivity issue but just an app problem. Clearing the cache and data may also fix the problem. However, if you don’t know which app is causing the problem, I suggest you try to boot it in safe mode.

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If the problem persists in safe mode, then you need to do the factory reset. That should be enough to fix this problem.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Backup my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

I hope this helps.

Galaxy J3 shows “Acquiring IP address” but saves the network

This is a sign that the login credentials may have been changed, at least, that’s the first thing you need to check. Forget the network you’re currently connected to and then allow the phone to detect and reconnect to the same network.

There were also reports wherein the phone shows “Acquiring IP address” but the credentials are still the same. In this case, you need to reset your phone and then build it back up from scratch. Of course, don’t forget to backup your files and data.

So, to wrap it up, here’s what you need to do:

  • Verify you have the correct credentials to log into the network.
  • Try to forget the network you’re currently connected to and let the phone reconnect to it again.
  • Reset your phone if all else fails.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy J7 that can no longer connect to your Home Wi-Fi and other hotspots [Troubleshooting Guide]

  • Understand why your new #Samsung Galaxy J7 (#GalaxyJ7) can no longer connect to your Home Wi-Fi and learn how to fix it.
  • Learn more about other Wi-Fi related issues that may occur while you’re using your J7 smartphone and their workarounds so you can continue using your phone without any help from a technician.

galaxy-j7-wi-fi-problems

Connecting to a Wi-Fi hotspot is the cheapest way of connecting to the Internet not to mention the cheapest and most of the time free. It is therefore, very important that your Samsung Galaxy J7 or any smartphone for that matter is able to connect to any Wi-Fi network anytime, anywhere. But what would you do if one day, your phone won’t connect to your home Wi-Fi network anymore? What if you have to open that very important email from your boss after work but you can no longer connect to Starbucks’ Wi-Fi?

Ever since we started supporting Android devices since 2012, we already received thousands of complaints from our readers and basing from those complaints, Wi-Fi issues are more often minor provided that the firmware isn’t tampered and the device didn’t suffer from both liquid and physical damage. If this problem, however, occurs after the phone got dipped in water or fell and hit screen first on a hard pavement, then there’s no point in troubleshooting. Have the technician check it for possible damage. But if your J7 fails to connect to your Wi-Fi network for no apparent reason at all, then you should try to find what the culprit is by following our step-by-step troubleshooting guide below.

Before anything else though, if you have other concerns, make sure you drop by our Galaxy J7 troubleshooting page for we have already addressed the most common issues with this phone. Try to find posts or guides that contain problems similar to yours. If they’ don’t work or if you need further assistance, you can contact us by filling up our Android issues questionnaire. Make sure you provide us with accurate information about the problem so that we can easily diagnose and problem and provide you with accurate solutions.

Troubleshooting Galaxy J7 that can no longer connect to Home Wi-Fi

The reason why you setup your home Wi-Fi is so that you have a fast and stable internet connection. That is why it is such a disappointment when a phone as good as the Galaxy J7 fails to connect to your own home Wi-Fi. In this section, let’s try to troubleshoot your phone and your network devices to see if we can make your J7 connect to your network.

Step 1: Reboot your phone

This must be the first thing you have to do especially if it’s the first occurrence of the problem. Rebooting the device will eliminate all possible minor firmware and hardware glitches. There’s always a bigger chance your problem will be solved by this very simple procedure.

After the reboot, try to connect your phone to your Wi-Fi network and if the problem persists, then continue with your troubleshooting.

Step 2: Powercycle  your network devices

Another possibility why this problem occurs is when your network devices such as your modem or router needs to be restarted to be able to function well again. These devices also freezes and when it happens, they need to be re-initialized. So, unplug them from the power source, wait for a minute and then plug them back in.

If your device is still unable to connect to your home network, then it’s time to go after the firmware.

Step 3: Boot your phone in safe mode and reconnect

Based on our experiences as well as some of the reports from our readers, the Wi-Fi radio and its services can be affected when some apps crash, even third-party ones. Therefore, before going after the firmware, you need to verify it’s not an issue with your apps. Boot your J7 in safe mode and try to connect your device to the same network.

  1. Press and hold the Power button (located on the right) until Phone options is displayed then release.
  2. Select and hold Power off until the Reboot to Safe Mode prompt appears then release.
  3. Tap RESTART. Note: This restart process may take up to one minute to complete.
  4. Upon restart, Safe mode appears in the lower left of the unlock/home screen.

If the problem persists even in diagnostic state, then it’s time to go after the firmware itself.

Step 4: Delete the system cache

Caches get corrupted more often than you think. In fact, this problem could be just a result of it. Since we cannot delete specific caches, we need to wipe off the directory where all these caches are saved–the cache partition. So, in this section, you will learn how to reboot your J7 into the recovery mode and wipe the cache partition. Don’t worry, this procedure doesn’t have any adverse effects on your phone and the caches that were deleted will be replaced with new ones. Here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

After deleting the system cache try to connect your phone the network you’re having problems with. Should the problem remain, you have no other choice but to reset your phone.

Step 5: Perform Master Reset your one your Galaxy J7

The reset will delete all files and data in your phone as well as bring the device back to its original or factory default settings. Before you follow the steps below, make sure you backup all your data and files as they will be deleted.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

If the phone is still not able to connect to home Wi-Fi after the reset, then it’s time you brought it back to the store and have it checked by the technician.

Galaxy J7 saves connection instead of connecting

Question: My Galaxy J7 cannot successfully to connect to a Wi-Fi hotspot as it just says the network is “Saved” but not “Connected” like it used to. What’s the problem with it?

Answer: It is also accompanied by a notice saying the phone  is “Acquiring IP address” but then it fails to establish a connection, instead, the network is saved. There are different factors that may lead to this problem, so try the following:

  • Verify you have the correct credentials to log into the network.
  • Try to forget the network you’re currently connected to and let the phone reconnect to it again.
  • Reset your phone if all else fails.

Galaxy J7 is connected to a Wi-Fi network but doesn’t have connectivity

Question: Can you guys please help me. My J7 is connected to a Wi-Fi network but I still can’t connect to the internet. My emails don’t work, I can’t stream music and videos. What gives?

Answer: Well, just because you’re connected to a Wi-Fi hotspot doesn’t necessarily mean you get internet connectivity. If it isn’t your own Wi-Fi, then you really can’t do something about it unless you know who the network administrator is. If it’s your own Wi-Fi network however, try the troubleshooting guide above as it may help.

Galaxy J7 shuts down or reboots while connecting to Wi-Fi

Question: This problem just started recently. My new Galaxy J7 either turns off or reboots while I’m connecting to Wi-Fi hotspot regardless whether it’s my home network or a free public hotspot. What seems to be the problem? Can you help me fix it?

Answer: It’s either caused by a third-party that automatically pulls updates from servers the moment the phone is connected to a Wi-Fi network or a minor firmware issue. Try booting your phone into Safe Mode first and connect the device to a network. If the problem still persists, then you have to reset your phone to eliminate the problem.

If the problem is fixed when in safe mode, find the app that’s causing the problem but if you can’t find the culprit, then you have to reset your phone but make sure all your data and files are backed up.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Backup my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

Galaxy J7 freezing while browsing using Wi-Fi

Problem: I have the J7 Galaxy phone I bought brand new. So far so good but I noticed that there are times when the phone freezes or lags when I’m browsing the web through Wi-Fi. I can’t seem to understand the reason why it’s doing this but if you guys know about this and have a workaround, please help me.

Answer: The same as the previous problem, it could either be an app issue or a problem with the firmware. So, isolate the problem first by booting the phone in safe mode and observing if the phone still freezes or not.

Another possibility is that the problem is due to the web browser you’re using. That being said, try to clear the cache and data of the browser you use and see if that makes a difference. If not, then try to reset your phone.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager
  5. Tap the suspected app.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

Galaxy J7 became unresponsive after connecting to Wi-Fi

Problem: Hey guys, first of all, thanks for taking time reading my problem. It’s about my Galaxy J7. The problem is that there are times when it just freezes and won’t respond after connecting to Wi-Fi. Thanks goodness it has a removable battery so every time it happens, I just pull the battery out and place it back in. It will work until the problem re-occurs. What do you suggest I do to fix this problem?

Answer: Apparently, it’s a firmware issue that’s affecting the general performance of your phone. For this, the best thing you can do is master reset your device to see if the problem still persists after that and if so, then you may need to check if there’s an available update. If there’s none, have the tech take care of the problem for you. The firmware may need to be re-installed.

I hope that this guide can help you fix the problem with your phone. If you need further assistance, you can always contact us.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S7 Edge that randomly disconnects from your provider’s network, other connectivity issues [Troubleshooting Guide]

The internet is what makes smartphones “smart.” Phones like the #Samsung Galaxy S7 Edge (#S7Edge) have features that require internet connectivity so if your device cannot connect to your Wi-Fi hotspot or your provider’s mobile data network, your smartphone won’t be as smart.

So, in this post, I will tackle some of the most common connectivity issues with the device starting with a unit that, according to the owner, randomly disconnects from the provider’s network after a few days of being continually on. Continue reading to understand other issues I cited here and learn how to troubleshoot your device in case similar issues occur in the future.

But before anything else, if  you have other concerns with your device, make sure you visit our troubleshooting page for the S7 Edge as we already answered hundreds of questions from users. Odds are that there are already solutions to your problems and all you got to do is find them. You may also contact us by completing our Android issues questionnaire and please make sure you provide us with important details about the problem. The more information you provide the easier it would be for us to give you more accurate solutions.

Galaxy S7 Edge randomly disconnects from provider’s network

Problem: Lately my S7 Edge has been having problems maintain connectivity to my carrier’s LTE network. The handset is about 8 months old and previously could go weeks if not months without a reset. But in the past couple or three weeks the phone loses contact with T-Mobile’s data network after a few days of being continually on. A reboot is all that it takes to re-establish service, but it’s nonetheless annoying and troubling at the same time.
In those eight months the phone has had a number of pushed updates from T-Mobile, and until now nothing negative of note has occurred with the operation of the phone. Frankly I’m not even certain that any of these updates can be considered a cause, since my wife has the same phone purchased within hours of my buying this handset, and her equally updated phone suffers no such ailment.
So what to do? Is it much ado about nothing, or should I be concerned? Obviously I can just reboot the phone more often and perhaps mitigate any further occurrences of the data network drops, presuming that this is a problem that won’t get any worse. But that’s the rub: I don’t have any confidence that this WON’T get worse. While I’ve never dropped or physically abused this phone in any way, it has been occasionally used to the point where it would get rather hot to the touch. Could that be the cause, a progressive failure due to heat?
My previous HTC One M7 ultimately suffered progressive system and functional failures in the three years that I used that particular phone; that handset would get toasty with graphics intensive gaming and other apps. Could the same thing be happening with this one, only at a significantly accelerated rate? It took about a year and a half before the first problems occurred on the HTC (pink hued photos, as the camera sensor began deteriorating). Now in less than eight months I’m seeing possible data connectivity issues. Should this be a red flag?

Troubleshooting: There are some factors that we need to consider to determine why the phone disconnects from your provider’s network after a few days of being continually connected. It happens to all smartphones and not just with your S7 Edge, although I admit, some devices experience this problem more often than others. But let’s try to look into the possibilities so that we will have a clearer idea why this issue even happens:

  1. The phone may have been set to automatically connect to known Wi-Fi networks. In this scenario, you must be within the range of the hotspot so that the phone could switch to Wi-Fi and disconnects from mobile data network. Ruling out this possibility is easy; you just have to clear or “Forget” all Wi-Fi hotspots your phone has connected to in the past so that instead of automatically connecting to them, it will just notify you of available networks when you’re within range.
  2. It might be a network issue. Stability is always a concern and there are always times when service providers have to reboot their equipment to provide better service and faster connection not to mention the possibility of glitches in the system. Subscribers won’t be notified if there were minor system issues and even if you called tech support and ask about it, they couldn’t give you information that could satisfy your inquiry.
  3. A firmware issue may also cause it. I understand you said that firmware updates may not cause this issue but it may. In fact, we already received hundreds, if not thousands, of issues that are caused by firmware updates and connectivity problems are among them so we really can’t set aside this possibility unless we’ve successfully ruled it out. It’s always helpful a good practice to reset the phone from time to time especially if issues start to occur.
  4. It might also be a sign of a hardware issue. This one’s more complex and you really need a technician to determine if this is the cause of the problem.

It might be a hassle doing the following procedure but I suggest you do it if the problem happens more often than before but make sure you backup your data and files as they will all be deleted.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Galaxy S7 Edge mobile data cuts off whenever text messages are received

Problem: Hi, I use my s7 edge as a mobile hotspot. Everytime i get a text it cuts the data off to my computer and lags it. What can i do to fix it?

Troubleshooting: We need to closely observe the phone to determine what the real problem is. But I think it’s better that you boot up your device in safe mode first, use mobile hotspot and send a text message to your number. If the data still cuts off and the phone lags, then backup your data and factory reset your device. Here’s how you boot your phone in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.  

And here’s how you factory reset your device…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

I hope this helps.

Galaxy S7 Edge Wi-Fi goes on an off

Problem: I bought my s7 edge sm-g935v refurbished.  After receiving the phone, a week or so in i noticed some problems with the wifi.  At certain times it would connect and disconnect and reconnect to routers randomly to the point where i could not look at a page before it happened again.   I opened up the wifi panel and noticed the actual on/off toggle was going back and forth, maybe every 10 seconds, sometimes faster.  This seemed to resolve itself for a day, then would continue doing that for a couple days, and then back again to the point where it did it all the time.  I went through samsung support who walked me through safe mode and eventually a full reset which neither fixed the problem.  I ended up sending it to samsung repair after I factory reset for them to fix.  They got the phone, tested the wifi and everything else and returned to me saying they did not find anything wrong with it.  Indeed for some reason, the problem was solved  and I continued on for 3-4 months having no issues whatsoever.  Then 2 weeks ago it started back up, some of what happened before, but mostly it just won’t connect.  The toggle no longer cycles on and off, but any time i click on any network and press connect, it says (connecting…) below the network for about 1-2 secs and disappears. It also seems the refresh circle next to the toggle is going off way too often.  I have tried many different networks in many different places, tried changing every little toggle and setting, safe modes resets and i cannot figure out what i need to do to fix this……. please help me….. A smart phone with no wifi is not so smart.

Troubleshooting: I agree. Smartphones without Wi-Fi are actually dumb considering most of the “smart” requires internet connectivity to work. Your case, however, may be caused by some corrupt caches and/or data, so I suggest you try to wipe the cache partition first and if the problem persists, then you have to do the reset again as you said it has been resolved after you previously resetted it. Here’s how you wipe the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Follow the steps above to master reset your phone.

Galaxy S7 Edge cannot send emails when on Wi-Fi

Problem: When on any Wi-Fi network, I cannot send e-mails from my office 365 account.  I can receive e-mails or do other tasks that require an Internet connection.  Sending e-mail is the only thing that doesn’t work.  I get confirmation that the e-mail was sent, but it is not in my Sent or Outbox folders and the recipient never gets it.  It just goes into some black hole. I was advised to stop using the native e-mail app on the phone and download MS Outlook for Android.  I still have the same problem. I have downloaded and applied all available updates for my phone.

Suggestion: It must have something to do with the outgoing server settings. You need to verify with your tech guy what the correct server settings for your account are. Apparently, they can provide more answers than us as they know every bit of settings that work. You may also try to clear the cache and data of the email client you’re using and setup your account again.

Galaxy S7 Edge doesn’t have connection when both Wi-Fi and 4G are turned on

Problem: I looked over the WiFi suggestions for fixing my issue but didn’t really see anything specifically related. My issue right now is that WiFi and 4G are appearing at the same time. This is causing the Wifi to not work at all, and nothing loads (Facebook, email, internet). If I turn wifi off then 4g kicks in and it is fine. I have restarted the phone, my router/modem, to no avail. I have messed with some settings but nothing worked. I am a pretty tech savvy guy when it comes to home networks but this phone is another issue. Look forward to getting this resolved.

Troubleshooting: For this, you just need have to disable Smart network switch so that your phone will stick with one network and won’t automatically connect to the other. Here’s how…

  1. From a Home screen, navigate: Apps > Settings > Wi-Fi. These instructions apply to Standard mode only.
  2. Tap MORE (located in the upper-right).
  3. Tap Advanced.
  4. Tap the Smart network switch to turn on or off .

This should fix the problem.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix various Samsung Galaxy S6 Edge Wi-Fi Problems (random disconnection, greyed out switch, can’t browse & more)

I have compiled the most common Wi-Fi problems that Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) owners encountered and reported. There are five issues I tackled in this post and while I specifically mentioned the name of the device in the title, the #troubleshooting procedures I cited here may also work with other #Android devices. So, if you’ve encountered or have been bugged by a Wi-Fi problem recently, you might want to take a little time reading or skimming through this post to see if your concern is among the ones I addressed. Here’s the list of the problems you can find here…

For those who are trying to find a solution to a different problem, then visit the troubleshooting page we carved out for the S6 Edge. You can find a lot of problems in that page; find ones that are related to yours and use the solutions we suggested. If they didn’t work, then you may fill up this questionnaire and hit the submit button to contact us.

Samsung-Galaxy-S6-Edge-Wi-Fi-Problems


Wi-Fi randomly disconnects and reconnects after a firmware update (Verizon)

Problem: I have a new Galaxy S6 Edge that I updated just recently and so far, not so good because ever since the update was installed, the Wi-Fi in my phone was totally messed up. It can connect to any network but then the connection drops out and leaves me with nothing; no email, can’t browse, etc. It is very annoying and I really can’t use the device to its full potential with this kind of problem. If you could help me figure out what the problem is, I would be very grateful. Thank you in advance.

Troubleshooting: Since we are dealing with a problem that occurred after an update, then you must clear all system caches first as some of them may have been corrupted during the process. After that, try to observe your phone closely if the problem still occurs and if so, disable the Smart Network Switch. Follow the instructions below:

Wipe Galaxy S6 Edge Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Disable Smart Network Switch

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch.”

I hope this helps.

On/Off switch greyed out, Wi-Fi is always On (ATT)

Problem: For some very weird reason the On/Off Wi-Fi switch in my phone is disabled and the Wi-Fi is always on but I really can’t get a good connection; sometimes it connects with a very slow connection but most of the time it just won’t. Even if I go to an area with a different Wi-Fi network, my phone won’t disconnect from my home network and connect to a familiar one. I badly need your help guys. Why is this happening and how can I fix it? By the way, my phone is a Galaxy S6 Edge. Thanks.

Troubleshooting: It’s probably just a glitch that affected the device’s radio services. If you happen to download a firmware update, I suggest you follow the procedure on how to wipe the cache partition above. Glitches that occur after an update are often caused by corrupt caches.

If there was no update or if wiping the cache partition didn’t fix the problem, then try booting your phone in safe mode and from there, try to see if the Wi-Fi switch is enabled. If so, try turning if off and restart to normal mode. It should work after that. However, if it’s still disabled, then you have no other choice but to backup all your data and perform a master reset. Follow the procedures on how to boot in safe mode and do the master reset below:

How to boot Galaxy S6 Edge in safe mode

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Perform master reset on Galaxy S6 Edge

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Connected to a Wi-Fi network but cannot browse or download apps (Sprint)

Problem: This problem actually just started today. My Galaxy S6 Edge is somehow connected to my Home Wi-Fi but it couldn’t connect to the internet. Did you get what I mean? I can’t browse using the Internet app, my emails don’t come in and I haven’t received one since the morning, I can’t do Facebook, no Twitter either. It started without any cause or something and it started in the morning when I woke up. Help me. Thanks.

Troubleshooting: Well, first of all, reboot your phone. Some services may have crashed for some reason and they might have caused the problem. Rebooting will refresh your phone’s memory as well as start up necessary services. If that didn’t work and if there was no other significant events that may have led to this issue, then the problem might be in your network. But the thing is all you can do to troubleshoot your network is to turn off your modem and/or router. So please, do that to see if that could make a difference.

You could also further verify if the problem is with your network by trying to browse the internet using your other devices such as laptop, computer, other smartphones, etc. If they can connect just fine, then the issue is with your phone. Try “Forgetting” your Home network in your phone and let it detect and connect to it. However, if you other devices couldn’t connect either, then you should probably call your Internet service provider.

Phone can’t connect to home Wi-Fi network after an update (T-Mobile)

Problem: It’s just weird because after the recent update to my S6 Edge, the device can no longer connect to my home network. Apparently, it could connect before the update because I used my network to download it but the moment it rebooted, it just keeps saying “Obtaining IP address” and won’t actually connect. How come my phone was messed by an update? Please help me guys. Thanks.

Troubleshooting: I understand the phone rebooted itself after the update was installed but try to reboot one more time to see if that would make a difference. If it didn’t, then you should try the procedure I cited in the first problem–wipe the cache partition.

It is apparent it’s a glitch in the firmware and if it were minor, then wiping the cache partition would take care of it, otherwise, you really have to perform a master reset, although I also want you to reboot your network equipment.

Apps automatically update if phone is connected via Wi-Fi (ATT)

Problem: I am always connected to Wi-Fi even at work but there are always time in a day wherein I connect via mobile data. But my problem is my apps automatically update themselves when I’m connected to Wi-Fi without my consent. This phone, an S6 Edge, has been with me for a couple of weeks and I’m still trying to learn more about it since I was with a Windows phone for a long time. So, to sum it up, I really don’t know how to disable the auto update thingy. Can you help me?

Troubleshooting: As part of being “smart” your phone can be set to update its apps automatically when to connected to Wi-Fi or mobile data or not at all. Basically, all you have to do is set the phone to not update its apps so all future updates will be initiated by you. To cut to the chase, here’s the procedure how to do it:

  1. From the Home screen, tap Apps.
  2. Tap Play Store.
  3. Tap the Menu key.
  4. Choose Settings.
  5. Now, tap on Auto-update apps.
  6. To disable automatic application updates, tap Do not auto-update apps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge keeps hanging when connecting to Wi-Fi & other Internet related issues

I am going to address an issue involving the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) that hangs up whenever it tries to connect to a Wi-Fi network in this post. Radio functions, which are responsible in making the device communicate with others wirelessly, are embedded in the firmware. So, if there’s a problem with any of the functions, especially if it occurs after an update, it is most likely a firmware issue.

Samsung-Galaxy-S6-Edge-Wi-Fi-Internet-Problems

There are other internet related issues I tackled here, so read on to know more about and how to fix them if ever you’d encounter them in the future. If you are, however, looking for a solution to a different issue with your S6 Edge, then visit our troubleshooting page. Find issues that relevant to yours and try the solutions we suggested if applicable to you. If they won’t work, then you may contact us by filling up this form.

Here’s the list of the problems I included here…


 

Galaxy S6 Edge keeps hanging when connected to Wi-Fi

Problem: After I updated my Galaxy S6 Edge, it keeps hanging whenever I connect it to Wi-Fi. And even if I disconnect from Wi-Fi and connect to mobile data 4G, it still hangs for a few seconds. What should I do to fix this?

Troubleshooting: Some caches and/or data of core functions and services may have been corrupted during the update process. The first thing you should do is wipe the cache partition. If it fixes the problem, then you don’t have to go through all the hassles of backing up your data.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If all else fails, do the master reset.

Galaxy S6 Edge keeps saying too many windows are open

Problem: Hi. My S6 Edge keeps saying that too many windows are open but its never at the max of 50. This has just happened in the last few days.

Answer: Even if you haven’t reached the limit but there are just too many tabs opened, then it’s time you closed them especially ones that aren’t that important. For important web pages, simply bookmark them so you can open it again later without to google.

If, however, you were prompted that there are too many windows opened even if there are only a few, then clear the cache of the browser.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Internet.
  6. Tap Clear cache.

Galaxy S6 Edge blocked due to child pornography

Problem: My internet is blocked. I can’t search anything as it says it’s been blocked for child porn, which is not true. I lost all of my contacts, my phone has to be powered on and off too many times in a day. Help please.

Troubleshooting: Why do you have to turn your phone on and off too many times a day? You seem to be experiencing a lot of issues with your phone but you failed to give us more information so as to pinpoint what the problem really is. That said, I think it’s time you did the master reset. Backup all of the data you don’t want to lose especially pictures, videos, files, music, etc. and then follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge Wi-Fi connection speed is slow after an update

Problem: After updating to 5.1.1 Wi-Fi connection slow. I’ve factory reset and cleared cache still won’t fix. I’ve have full bars on signal and good and checked speed with speed test on other devices and even had my provider come out and check everything is good.

Troubleshooting: It’s probably an issue with the new firmware so I suggest you have it reinstalled. Just download the stock firmware and then the flashing tool known as Odin. All you need to do if you’re up for it is run Odin on your computer, connect your phone and let the application reinstall the firmware for you. Of course, there’s no guarantee the problem would fixed but it’s worth a try especially if the connection was fine prior to the update. Or, after the installation, if the connection is still slow, revert to the previous version.

Tab button missing on Internet app

Problem: Tab button is missing on Internet.  Have tried everything possible on forums including rotating device (as some noted it may only show in wide screen view). Please help as reached maximum number of tabs and cannot open new or delete old.

Suggestion: Just clear the cache and data of the Internet app to reset it to default settings:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Internet.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Galaxy S6 Edge won’t connect to internet

Problem: Although I have a strong Wi-Fi connection phone will not connect. Sometimes, if I restart it will connect, if I use data 4G connection, this also only sometimes work.

Troubleshooting: I guess the smart network switch feature is the one causing this problem. Just follow these steps and you’ll good:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch”.

Galaxy S6 Edge connected to Wi-Fi but can’t browse

Problem: I have recently got this phone like some weeks now and it was connecting fine with my wifi at home. Yesterday i upgraded my wifi and my phone is connecting to the wifi but nothing is loading. Youtube,whatsapp no messeges is sending nor am i recieving any.

Troubleshooting: Well, it sounds like it’s a network issue and to further confirm that, try connecting other devices to your network and see if they can browse the web just fine. If they do, then try to “Forget” your Wi-Fi network on your phone and let it detect and connect to it again. It usually fixes problems like this. You may also try to follow the procedure in disabling Smart network switch above.

Galaxy S6 Edge doesn’t update apps automatically

Problem: Does not automatically update my apps also on certain web pages it cannot find my location.

Thank you very much hope to hear from you soon.

Troubleshooting: To make your phone update your apps automatically, launch the Play Store and pull out the navigation drawer or tap the Menu icon on the upper left corner (icon with three lines). Inside the Play Store settings screen find the ‘General’ category and choose ‘Auto-update apps’ option. You may now choose how you want your apps auto-updated; either over mobile data or Wi-Fi.

About your second problem, it’s really difficult to know what the problem is because the issue may be dependent to the web pages you open.

Can’t connect to internet over 4G network

Problem: I can’t connect my phone to the 4G service. I do see the options to select but even I select the option for 4G the network neither the Internet comes on.

Troubleshooting: It’s gotta be the APN settings that need to be corrected. With that, I suggest you call your service provider, ask the rep about the APN and let him or her walk you through in setting it up on your phone.

Can’t clear browser history

Problem: Clear browser history does not seem to be working. Before, I could see the history being deleted, but no longer see it being deleted, when I click delete personal data. I reset my phone, but still have the same problem. 

Troubleshooting: To make it easier for you, just clear the cache and data of the Internet app.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Internet.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Plus Wi-Fi button is greyed out, can’t connect to mobile data & other internet problems

While the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) is relatively new, many owners have already been reporting issues they’ve encountered and among the most common problems are related to the capability of the phone to connect to the internet. So, in this post, I will tackle some of these issues including the greyed out Wi-Fi button, difficulty in connecting to a mobile data network, and connection dropouts.

Samsung-Galaxy-S6-Edge-Plus-Wi-Fi

Continue reading to learn more about these problems and how to tackle them on your own in case they happen to you. If you are looking for a solution to a different problem however, visit our S6 Edge Plus troubleshooting page and find issues related to yours. Use the solutions we suggested and if they won’t work, contact us by filling up this form with necessary information. In the description field, make sure to describe the problem accurately.

Here are the problems I addressed here…


 

Galaxy S6 Edge Plus Wi-Fi button greyed out

Problem: This just started today and it’s a weird problem because yesterday I was hopping from one establishment to another and every time, I could connect to Wi-Fi networks but today, the Wi-Fi button (the one you toggle on and off) is greyed out and I can’t do a thing about it. Already tried a reboot a hundred times to no avail. I don’t know what to do. Help me please.

Troubleshooting: It’s a glitch and there are two ways to go about this. The first one is done by booting the phone in safe mode to temporarily disable all third-party apps.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Once in safe mode, try to check if the Wi-Fi button can be toggled. If so, then you can fix this problem by toggling the switch on and off or making sure it’s enabled and then, boot your phone normally. The Wi-Fi button should still be showing that it’s on when in normal mode and it’s a sign that the problem was already fixed since you can toggle it on or off now. However, if the button stayed greyed out or if it’s still greyed out, you need to wipe the cache partition so the phone will be forced to create new caches and this is all you need to do to fix this problem.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

New Galaxy S6 Edge Plus can’t connect to internet with mobile data

Problem: I bought an international version of the Galaxy S6 Edge Plus and chose T-Mobile to be my provider. Already called twice to make my device work and I can now send and receive text messages and can make and receive calls. I thought everything is ok until I tried to browse; I can’t get an internet connection. That’s why I called again and I wasn’t given a resolution just an assurance that they will look into the issue. It’s very disappointing that they couldn’t fix my problem. Can you suggest something?

Troubleshooting: In your case, the only problem I can see is with the APN. As you said, the phone is an international variant so it doesn’t natively work on T-Mobile network. Thus, it needs to be configured to be able to connect to the mobile data network. I, too, am confused why the representative wasn’t able to pinpoint what the issue is but all you need is the correct APN settings for your phone. You may try to Google it but the I suggest you call T-Mo again and ask for it. And you can ask the rep to walk you through in setting up a new APN on your phone. The process won’t take even 5 minutes to complete. I believe that’s the only thing left to do to make your phone as useful as it can be.

Galaxy S6 Edge Plus keeps disconnecting from Wi-Fi network

Problem: My phone is an S6 Edge+ I bought last month and so far, it’s performance is superb but there’s on very important function that keeps failing–Wi-Fi. It frequently disconnects leaving me without a connection until it reconnects. The thing is it does this to every network including mine at home. I was able to find one of your articles that deal with this problem and followed two of your suggestions like wiping the cache and performing the reset but both failed. I’m out of ideas. Please help me out. Thank you!

Troubleshooting: There’s one feature that makes sure the phone is “connected” all the time but the irony is that it often loses the connection when the device tries to switch from one network to another. Therefore, it’s better if the feature is turned off especially if you’re not using mobile data. Just follow these steps and the problem will be fixed.

  1. Go to Settings.
  2. Tap Wi-Fi.
  3. Tap More.
  4. Tap Smart network switch.
  5. Tap On to enable it.

Wi-Fi keeps dropping on Galaxy S6 Edge Plus

Problem: My new Galaxy S6 Edge+ seems to have a Wi-Fi bug as the connection keeps dropping and it happens regardless of what I’m doing. Today, it dropped while I was trying to find some apps to download and while I was using Facebook. The Wi-Fi connection may even drop when I’m using the browser while surfing online. My emails don’t arrive in a timely manner; there are times when they are a few hours delayed. Haven’t seen any related issues on your page so I’m contacting you now. What’s the problem with my phone and how am I going to fix it?

Troubleshooting: Try to isolate the problem immediately; connect to other public networks to see if the connection drops as well. If so, then the problem is with your phone but we just can’t point out what the cause is. That being said, I suggest you do the master reset to see if it can help.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem persists after the reset, then call your provider or send the phone in to be repaired or replaced as it’s a sign of a hardware problem.

However, if the connection stays stable with other networks, you need to troubleshoot your Wi-Fi network. Perhaps change the frequency or some settings in your router. If you don’t know how to do it, then call your internet service provider.

Can’t open new tabs on Galaxy S6 Edge Plus

Problem: Hi my phone won’t let me view sites as says I have 50+ tabs open already but I always press the squares on bottom left of phone to close all tabs so I don’t have any open but still wont let me view anymore. I have restarted phone but is still same.

Troubleshooting: What browser are you using, by the way? Try closing the tabs by tapping the X on the upper right corner of the tabbed window. It’s one way of closing a tab and if you have 50+ tabs open (I have no idea how you’ve accumulated this much tabs), then you have to close one after another.

There’s another way but it will delete all your bookmarked pages–clearing the cache and data to reset the browser to its default settings.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap the browser you’re having problems with.
  6. Tap Clear cache.
  7. Tap Clear data.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.