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Galaxy S7 won’t play videos from SD card, other issues

We give you once again a new list of more #GalaxyS7 and S7 Edge problems. We hope that the solutions mentioned here will be helpful to those experiencing the same or similar issues.

s7

These are the specific topics discussed in this material today:

  1. Galaxy S7 bad voice call quality
  2. Galaxy S7 won’t play videos from SD card
  3. Galaxy S7 Wi-Fi is not working
  4. Galaxy S7 Wi-Fi won’t connect and keeps showing proxy server error
  5. Galaxy S7 is not responding | Galaxy S7 won’t turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 bad voice call quality

I have terrible phone call quality. I have called T-Mobile for months, have received a replacement phone, and still have the same issues:

  1. crackling phone quality on both my end, and, on the end of the speaker. They can’t hear me well and I can’t hear them well.
  2. dead air appears during calls (i.e. people are speaking and the sound disappears)
  3. I have a cell tower in my house, to prevent dropped calls, and the calls continue to drop.

I didn’t have any of these issues when I was on the same carrier with the Note 3. — Colleen

Solution: Hi Colleen. An issue like yours can’t be a phone issue since you’ve already received a different unit. It’s still worth checking though if the same issue occurs if you insert your SIM card to another phone. If the issue remains, that’s a confirmation that there may be a network issue that must be addressed by T-Mobile first. We don’t think doing software troubleshooting will do anything either since situations like this can only be resolved by a carrier.  The most that you can do on your end is factory reset. If the issue remains even with clean software, call T-Mobile again and ask for more assistance.

For reference, here are the steps on how to do a factory reset:

  • Turn off your Samsung Galaxy S7 or S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Galaxy S7 won’t play videos from SD card

I store all photos and videos on my mounted SD card. I have been having trouble playing back videos recently. Today I copied a video to the device memory. I tried to play the video from the SD card file and the video froze within the first 3 seconds but audio continued. I tried playing the same video with from the device copy of the file and it plays fine without freezing. I tried this with multiple files and they all were the same, issue when playing from SD card but no issue playing from device.

Please help as this is exceptionally frustrating and the work around is just plausible for the long term.

Also, it seems as though everytime I access files on the memory card it’s exceptionally slow to load the directories etc. Thanks so much in advance for any help you can provide. — Craig

Solution: Hi Craig. We can’t see you mention using a different SD card so you must do that first. This is an obvious troubleshooting step which you should have done before contacting us. Keep in mind that any SD card can go out of order for a lot of reasons. An SD card can get corrupted anytime, or files go corrupt for other reasons. If the SD card you’re using is a recycled one, that is, it’s been in other devices before for some time, you can safely assume that age and wear and tear may have taken their toll.

If the issue lies on the current SD card, this problem should not occur if you use a different one. If the same problem happens even if you keep the file in the a different SD card though, the cause may be phone related. Try to wipe the phone’s cache partition first and try to play videos again. Here’s how it’s done:

Minor firmware and hardware glitches can be fixed by deleting the system cache. In fact, we technicians always recommend doing it before performing any of the reset procedures:

  • Turn off your Samsung Galaxy S7 or S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

If there’s no apparent change after a cache partition wipe, the next logical step is booting your phone in safe mode. Enabling safe mode is an efficient method to see if a problem is due to a third party application. Here’s how it’s done:

  • Turn your Galaxy S7 Edge off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7 Edge’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If nothing works still, consider doing a factory reset. Kindly refer to the steps above.

Remember, the issue can only either be the SD card or your phone. Make sure that you isolate which one is the cause of the issue first.

Problem #3: Galaxy S7 Wi-Fi is not working

My Wi-Fi wasn’t working. it keeps not letting pic shoe up I turn wifi off and on. It will work for a bit then do it again slow and say no Internet even though it says I’m always connected. It also keeps sending me tons of Facebook and email notifications. At one time, even when seen it not the time it should be acting like wifi just picked up when phone I’d on sleep mode.

Also, I feel like when go to phone when it wake up and still on wi-fi it won’t work good, it’s slow and act like there is no Wi-Fi. I have never had bluetooth and I only have 2 apps I downloaded. It is a new phone and I factory reset it twice. Got it month only ago. Talked to Verizon 3 times now they can’t figure it out. They’re saying i don’t want a new one in case does the same with wifi not working properly.

please help me. I did it all safe mode and all nothing. Did new updates there is no new one since the July update. I’m at lost for words since 800 dollar phone and unhappy and stuck with it. I’m furious. — Samsung user

Solution: Hi Samsung user. Before you contemplate on having the phone replaced, you must do an important troubleshooting step first, which is to connect your phone to another Wi-Fi network. We haven’t seen you mention it in your problem description above. The purpose of this troubleshooting step is to know if your phone only encounters said problems when you are connected to your own Wi-Fi. There’s a chance that your own Wi-Fi network is problematic. In other words, the issue may not entirely be due to a faulty phone but rather one that lies within the Wi-Fi network itself. Needless to say, you have to make sure that you Wi-Fi network is reliable and does not have intermittent internet connection. Remember, even if Wi-Fi connection status says “connected,” that doesn’t mean that the internet connection on your device is okay. The “connected” status is just an indication that your S7 is talking to the local router but not beyond it, which is the internet. For all you know, the router itself is not communicating to your internet service provider, or may be doing it poorly, causing internet connection to be spotty at times.

If you don’t know how to troubleshoot your Wi-Fi, contact your internet service provider (not your cellular provider) and ask them for support. Doing this is important, especially if your S7 works just fine when connected to other Wi-Fi networks.

If you observe the same problems even after connecting to a known, working Wi-Fi network, consider having the phone changed as you may have a bad Wi-Fi radio.

Problem #4: Galaxy S7 Wi-Fi won’t connect and keeps showing proxy server error

Hi guys. I have a Galaxy S7. Got it brand new out of the box about 2 months ago. Early in May this year I changed out my modem/wireless router combination to a Netgear Nighthawk which is also a modem/wireless router combo. All of my devices, the S7 and my iPad and iPod, have had no connection issues w/ the new router at all. it was a seamless change.

About a week ago, almost 3 months later, my S7 started acting up. It shows connected to my wi-fi, as it always has, but it won’t connect to the internet. It keeps giving me proxy server errors, but it is connecting to the wi-fi at my workplace so I know it is still able to connect to a wifi source and connect to the internet.

It may be worth mentioning that my iPad and iPod are experiencing zero problems on my home’s wifi so it’s tough for me to believe it’s my router.

And also, I have made no changes to my router’s settings so everything, to my knowledge, is the same as it was when the S7 was working properly. So far I have tried using different browsers but all give the proxy server errors or say my wi-fi is offline.

If you guys have any ideas or can put me on the right path to a solution I would be very grateful. Thanks in advance for your time and attention. — Richard

Solution: Hi Richard. If you are 100% positive that there are no Wi-Fi changes prior to the phone started acting up, then the issue may be isolated to your S7 only. You may have installed some updates or apps that changed how the operating system handles Wi-Fi functionality. The first thing that you want to try is wipe the cache partition. If that won’t change anything, the next step is to boot the phone in safe mode so all third party apps and services will be prevented from running. This will help you check if one of them is the culprit.

You also want to ensure that the smart network switch is not the problem. If you have it enabled, try to see how Wi-Fi behaves when it’s turned off.

Finally, if nothing appears to work, don’t hesitate to do a factory reset.

All the steps on how to wipe the cache partition, boot in safe mode, and do a factory reset are provided above.

Problem #5: Galaxy S7 is not responding | Galaxy S7 won’t turn on

Hello!

I apologize for contacting you about a question that you have undoubtedly been asked a million times before, but I’m at a loss for what to do. I have an S7, Android phone that for whatever reason won’t turn on. What’s strange is that the problem appears to have started with the camera. I had it open when suddenly the screen stopped working. At first I thought it had been a charge issue, so I plugged it in. When I went to reboot the device it worked for a whole of 5 seconds before I once again decided to use the camera, and I haven’t been able to fully turn the phone on since. At that point the battery was at 18%.

Now normally, when I have these issues I would go to my phone carrier given that my phone is only 7 months old and I’m still covered under warranty. Except. My phone carrier is in Canada, and I’m currently between Germany and Denmark for the next 6 months. I’ve put the phone in a bag of rice on the crazy chance that my water-resistant phone happened upon a water problem. Any suggestions for booting it? Or should I just find a Samsung store and hope for the best? Thanks. — Karlene

Solution: Hi Karlene. Is the phone completely unresponsive, that is, the screen remains black and it doesn’t sound or vibrate when turning it on? If yes, then the problem can be caused by one of these things below:

  • bad charging port
  • faulty battery
  • bad USB cable
  • broken power button
  • software glitch

If you noticed, the first four items in this list are all hardware, which all needs to be checked. Try using another USB cable and charger and leave the phone connected for at least 30 minutes. If the issue remains, try to see if you can boot the phone to other modes like safe mode (steps provided above), recovery mode, or download mode/Odin mode. To boot in recovery mode, follow these steps:

  • Turn off your Samsung Galaxy S7 or S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

To boot in Odin mode, simply replace the Volume Up with Volume Down keys while doing the rest of the steps like in recovery mode.

If your phone remains unresponsive after trying to boot to any of these modes, there’s nothing much that you can do on your end. You must find a third party repair center so they can check it for hardware errors.

If, on the other hand, the screen remains black but the phone still vibrates or makes a sound, it’s possible that the issue is isolated to the screen only. Screen replacement should fix the problem easily.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 shutting down on its own, other issues

Here’s another collection of #GalaxyNote5 issues. These are taken from queries submitted by some members of our community for the past few days.

Note 5

 

Below are the specific topics discussed in this post today:

  1. Galaxy Note 5 “custom binary blocked by FRP” error
  2. Galaxy Note 5 shutting down on its own
  3. Galaxy Note 5 can only receive incoming calls when connected to Wi-Fi
  4. Galaxy Note 5 Wi-Fi not working after factory reset
  5. FRP lock on Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 “custom binary blocked by FRP” error

Last night, I noticed my Note 5 was acting ‘weird’ and not able to do simple things like sync my email on K9 email, as an example. So I decided to restart it and I got this message, “custom binary blocked by FRP.” I think this is called being ‘bricked’ by the phone.

My Google account info is the same, nothing has changed that I know of. From what I’ve been reading on the net, this appears to be a security issue in the device. What am I supposed to do? Take it back into the T-Mobile store? Or can I do something about it myself? If there was a phone number to call, obviously without using my phone, I would do that. My number is 9********0 and yes, I am the primary contact on the account. I need to resolve this ASAP. Thanks. — Rich

Solution: Hi Rich. Once Factory Reset Protection feature is tripped, the only way to log back in to the device is to enter the correct Google account credentials last registered on the account. If it’s not taking the Google account username and password, the information you’re entering must be incorrect.

We don’t know what you mean by “restart” but if you simply turn the phone off and on, we doubt that it triggered FRP. You must have initiated a factory reset or master reset as either of these is the only instance that FRP is enabled. We haven’t heard of this feature turning on by itself after a simple turning on and off of a Samsung device. The only way not to trip FRP during a factory reset is to ensure that you delete all Google accounts are deleted from the phone. If you did not do this before you did a factory reset, there’s really nothing much that you can do.

Keep in mind that FRP is an unforgiving security feature. If you’re locked out of your phone because you can’t supply the right Google account credentials, that’s unfortunate. There’s no (official) way to bypass FRP at this time.

Problem #2: Galaxy Note 5 shutting down on its own

I have a Samsung Galaxy Note 5 which had been working very well for me for some time now. A few months ago it started turning off and on, on its own. The screen would keep blinking, showing the Galaxy model number until I would turn it on manually. This happened from time to time but otherwise the phone had been working great. Today however, it did this a lot more, more times than I can remember and now for the past hour or so, it has completely refused to turn back on.

I am currently airing it out to see if it is an overheating issue but so far I see no prospects of it coming back to life. All it does is blink then shuts off, blinks and shuts off.

I even plugged  in the charger to see if it has run out of battery but it hasn’t, it has 40% left and while plugged in it went up to 41%. I know this because when I plug in the charger the green battery sign pops up that shows the percentage. Regardless of all these, no matter what I do, the phone does not turn on completely.

Could getting a new battery help at this point? Or should I opt for a new phone now?

Your help would be highly appreciated! Regards. — Mahnoor

Solution: Hi Mahnoor. Before you commit on doing hardware checks, we recommend that you first try software solutions. These solutions include wiping the cache partition, booting in safe mode, and doing a factory reset.

Wipe the Note 5 cache partition

Android uses a system cache to ensure efficient loading of apps as well as to keep other system critical information. This system cache is stored in the cache partition, which can sometimes become corrupted after an update or installation of a new app. Refreshing it once every few months is a good phone maintenance practice to help minimize bugs and speed up phone processes. If you haven’t done this potential solution yet, now might be the right time. Here’s how it’s done:

  • Turn off your Galaxy Note 5.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Boot in safe mode

In other cases, an issue like yours can also be caused by poorly coded applications or updates. To give you an insight if a third party app is to blame, we recommend that you restart your phone to another boot mode called Safe mode. When this mode is enabled, all third party apps and services will be prevented from running, so if the issue fails to occur, that’s a confirmation that an app is the cause. To boot your phone in safe mode, please do the following steps:

  • Turn off your Galaxy S6.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  • Continue holding the Volume Down button until the phone finishes the restart.
  • When you see Safe Mode on the lower left corner of the screen, release the button.
  • To get back to normal mode, simply restart the phone.

Finally, if these procedures won’t work, we suggest that you do a factory reset. Steps are provided further below.

Problem #3: Galaxy Note 5 can only receive incoming calls when connected to Wi-Fi

I bought a Samsung Galaxy Note 5 refurbished phone 3 months ago from Freedom Pop which operates over Sprint towers. It works fine while on Wi-Fi, but won’t accept INCOMING calls or texts with it off. I have to have a Wi-Fi connection or nothing. Data is on using 4GLTE and 3G connections with a strong stable signal.

Outgoing calls and texts work perfectly without Wi-Fi on while using cellular connections.

Reading through your other posts, I have booted in safe mode with no changes in incoming call/text status. I also wiped the cache partition successfully. Still no difference. Incoming only with Wi-Fi, outgoing either Wi-Fi or cellular service works. Service selection switch off as per posts.

Freedom Pop customer service now costs $10 per 5 minutes. Used to be free before 7/1. Other than the above, everything works perfectly. I’m really not sure if this phone ever worked on incoming cellular calls because I rarely get calls or texts. I just figured out this problem a couple of days ago when people wondered why I didn’t answer their calls or respond to texts. Hummm.

Any suggestions to get ‘er going so I can receive calls/texts when there is no Wi-Fi available? I would really truly  appreciate any assistance! Think it might help to go with Consumer Cellular instead?

Thanks in advance for any and all assistance!! — Dennis

Solution: Hi Dennis. If the basic software troubleshooting and solutions did not fix your issue, that’s probably because the solution is beyond your control. This issue is beyond our capacity to help as well. It appears voice calls for your account is configured to work with Wi-Fi calling only. The best thing that you can do right now is to contact you’re your wireless service provider so they can help you configure your phone with their network.

Problem #4: Galaxy Note 5 Wi-Fi not working after factory reset

Last month my tablet started getting hot and the battery depleted very quickly. I contacted Samsung and they told me to reset it to factory settings. I did this and since then it will not connect to Wi-Fi. I now have a reset machine and have lost all my downloaded software which I cannot replace.

Samsung confirmed it is faulty but as I had bought it new from an Amazon third party seller – who I subsequently discovered is based in Hong Kong – they will not repair non-European equipment.

It seems the only place to get it repaired is to take it to Hong Kong! There does not appear to be a repair facility in Europe because the HK devices use different components – this is what Samsung told me. I have also been told that it is probably the wi-fi chip on the motherboard which has burnt out.

Do you have any suggestions as to how I can possibly get it repaired?

If not, is there any way I can connect the phone to the internet via a cable to enable me to at least make some use of it? — James

Solution: Hi James. If factory reset did not fix the issue and Wi-Fi has suddenly stopped working, why don’t you connect to the internet via mobile data instead? This is the only way to connect your Note 5 right now. Connecting your device via cable to get connected is simply not available as a set up.

Problem #5: FRP lock on Galaxy Note 5

Hello. I have a Samsung Galaxy Note 5 (SM-N920G). I had fingerprint protection on it and when I restarted my phone, it is asking me for a back-up password that I have forgotten. Google account questions are never asked and the Android Device Manager doesn’t work. I don’t have Samsung Find my mobile registration either. USB debugging is disabled. Dr. Fone Wondershare didn’t work either. The error was Custom Binary (RECOVERY) Blocked by FRP Lock. I want to restore my phone to normal without losing any data. I AM REALLY ANGRY AT BOTH SAMSUNG AND GOOGLE WHY THEY ARE TREATING THE OWNER OF THE PHONE LIKE A THIEF. If you get into a fingerprint security habit, then how are you going to remember your back-up password. Google should have thought that. I am using the latest version of Marshmallow. Please, please help. I do not want to factory reset my device. Thanks a ton in advance. — Rahul

Solution: Hi Rahul. As mentioned above, the only way to log back in to a device locked by FRP is by entering the registered Google account credentials. We know that most of the time we forget backup passwords but that’s no excuse for Samsung and Google to weaken their newly introduced security feature. The thinking is, it’s the user’s responsibility to remember their credentials. If you’re unfortunate enough to have forgotten your password, your phone just becomes an expensive paperweight.

At this time, we are not aware of any official way to regain access to an FRP-locked device. Samsung wont’ help and no third party hacking services are effective enough to deal with it.

The only unofficial way to have worked in some FRP-locked device so far is by using an OTG cable to fool the system to allow an update installation. We are not sure though if this remedy is still unpatched at this time so it may be worth trying.

 

Related reading: How to bypass Factory Reset Protection (FRP) on Samsung Galaxy Note 5 [Step-by-step Guide]

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 stops music streaming when switching to another app, other issues

Welcome back to another #GalaxyNote5 article! This material gives you 6 more issues and their respective solutions. For those looking forward to seeing their issues published, please continue watching out for more similar posts in the next few days.

note-5

 

In the meantime, here are the specific topics we discuss in this material today:

  1. Galaxy Note 5 not detecting SIM card
  2. Galaxy Note 5 calendar missing some events
  3. Galaxy Note 5 stops charging
  4. Galaxy Note 5 stops music streaming when switching to another app
  5. Galaxy Note 5 wifi is greyed out and won’t connect
  6. Galaxy Note 5 has water damage and won’t boot normally

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 not detecting SIM card

I believe I have got a virus that has knocked out the SIM. The SIM works and have been back to the operator who check in in another phone. And they checked my phone does recognize and ‘can use’ the SIM. It started after being taken to a dodgy link that I tried shut down but my phone froze. the message said the SIM was not responding and the phone needed to be restarted. It sounded suspect but nothing would work on the phone so shutting down was the only options. I have done a factory reset and still the phone doesn’t work. Samsung is being incredibly rude to me here in the UK telling me that they won’t even look at it because the phone was bought abroad (the Note 5 was never released in the UK although it looked like it was going to be when I bought it).

I am convinced that this is a virus as there seems no reason why the phone works otherwise, recognizes if there is a SIM or not and can seem to ‘connect’ to the SIM as well as looking like it can work if I change the SIM (although I didn’t accept the operators offer of a new SIM since the old one was working I was assured). Really stumped and need to resolve this somehow urgently as rely on phone for work. — Ken

Solution: Hi Ken. Whether you like it or not, the next best thing that you must try is to use another SIM card. If everything works fine on the phone except that it’s not detecting the SIM card, then using a different SIM card may solve the issue. We are not aware of any malware that can result to the issue you’re having right now (although we are denying it) so there’s no clear cut means to fix it. That factory reset did not change anything is an indicator that software is not to blame. The cause of the problem is now either a bad SIM card or a malfunctioning SIM card slot.

To check if it’s a SIM card issue, you can insert the SIM card to another device and observe how it goes. If the same issue occurs, contact your carrier and go ahead with SIM replacement.

Problem #2: Galaxy Note 5 calendar missing some events

I use my Note 5 Calendar for business. When I went to fill out an expense form yesterday, all my events for July and August have disappeared. I need these events restored for my records. Why has this happened? Almost all of my events for May and June have also disappeared, but there are a very few that remain. I cannot understand this. It appears that all events prior to April 2016 still are there. Is there anyway to restore the events for May, June, July, and August and prevent this from happening in the future? Is there a limit on the number of months that Calendar will continue to store events? Thanks. — Donna

Solution: Hi Donna. First of all, by Note 5 calendar we assume you are referring to the stock app from Samsung called S Planner. If this is the app you’re having a problem with, we’re afraid there’s very little that you can do in terms of restoring lost events. Keep in mind that apps like S Planner and Google Calendar only saves events in two places — in the phone itself, and in the cloud. If the current S Planner app no longer shows the events for specific months, there are only two things that can possibly happen. One is the possibility that such events may had been deleted without you knowing it. The other reason is the possibility that they may had been saved to another calendar, which you may have turned off from the S Planner app. To check, you can do the following:

  • Open the S Planner app.
  • Tap MORE at the upper right hand side.
  • Tap Manage calendars.
  • Check if there’s something that’s missing (like another account or calendar)

Don’t forget that S Planner app works by collecting all the calendars associated to accounts logged in on the device. Make sure that you log in to all your accounts (email addresses or social media accounts) on the device. If you want to add an account, simply tap on the Add account option.

Problem #3: Galaxy Note 5 stops charging

Hi. My Galaxy Note 5 is currently not charging. I have attempted to clean the charging hole via condensed air. I factory reset the phone in attempt to fix it. I also have tried multiple micro usb cables and plugs. The phone is currently only displaying the 0% battery life sign. I did attempt to wipe the cache partition however the phone still displays the 0% battery instead of the Samsung symbol. The phone was charging just fine previously, then when it drained and I went to go recharge it, it quickly lost 10% of battery life and then turned off. I believe the battery is currently damaged, but since the Note 5 does not have a removable back I can’t simply replace it. I am hoping for a way to charge the phone without having to get it replaced etc. — Elijah

Solution: Hi Elijah. Android troubleshooting is simple — if all software troubleshooting have been exhausted, then hardware must be to blame. For average Android users, factory reset is the ultimate potential solution that you can try. Since nothing positive came out of it, you can assume that there may be an issue on the hardware department. Checking on the battery is the next logical move. And you’re right, the battery in unremovable that’s why you must send the device to Samsung or your carrier so a full hardware check can be performed.

If you really want to try to charge the phone via other means (if you’re hoping that both battery and charging port are okay), you can use a wireless charger. Visit Samsung website to order a wireless charger, or simply go to one of their stores to buy one.

Problem #4: Galaxy Note 5 stops music streaming when switching to another app

I have always streamed audio on my Note 5 using Chrome Browser, Tune-In app and others and was always able to go to my email, Twitter or other screen as well as close and lock the phone and the streaming continued. Now, anytime I do anything but stay on the screen that is doing the streaming, the streaming stop. I bought this Note 5 about 6 month ago but the problem only started in the last week or so. Please help, this is driving me crazy since I stream audio all day long. — Riccurp

Solution: Hi Riccurp. If you installed an app or an update prior to noticing this problem, wiping the cache partition may help. Sometimes, updates can corrupt the system cache so refreshing the cache partition may solve the issue. You can follow the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If wiping the cache partition won’t change anything, the next logical step that you can do is wipe the cache and data of the apps involved. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Finally, if nothing seems to work, don’t hesitate to factory reset your device. This will not eliminate the possible software glitch causing the issue but can also prevent more bugs from developing. Below are the steps that you can do to factory reset your Note 5:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After doing a factory reset, make sure that you update all your apps to minimize bugs from resurfacing.

Problem #5: Galaxy Note 5 wifi is greyed out and won’t connect

Samsung Galaxy Note 5. I cannot connect to Wi-Fi anymore. I go to Settings-Connections and WiFi is off, slider gray. I slide it over and it stays gray. I click on the words WiFi and the slider blinks green then switches pages and says “turning on…” It never turns on but stays gray for over 30 seconds. There is a box “Smart network switch that is not checked. Occasionally it flashes a list of networks, and I do not see my home network on the list. Then the list disappears and the slider is gray again. Occasionally, when I keep tapping it and exploring the WiFi selection, the slider tab flashes green then back to gray. I have tried this in safe mode as well. I know my home router works because my laptop is accessing the internet with it. It was fine 2 weeks ago and I only noticed it because my granddaughter wanted to download some game and I couldn’t access the WiFi. HELP. — William

Solution: Hi William. The first thing that you want to do is to check how wifi works on your phone when trying to connect to another wifi network. You can do that by probably visiting Starbucks or restaurants with open wifi. If the same thing happens, then you should focus your troubleshooting on your phone. The first thing that you want to do is wipe the cache partition. Refer to the steps above. If nothing changes afterwards, you can then proceed to factory reset. Before you install your apps, make sure that you check how wifi works again. Should wifi remains unresponsive, the most likely cause is bad hardware. We’ve seen an issue like this after a phone was dropped so you may be looking at a possible phone replacement if factory reset won’t fix it.

Problem #6: Galaxy Note 5 has water damage and won’t boot normally

Hi guys. My friend’s Samsung Note 5 has had water damage that she didn’t notice till it was too late. The problem is that the phone will now only boot up to the welcome page with English (United Kingdom). The phone will allow a hard restart but won’t go past the above screen. All that seems to work are the volume button and when the home key is held for 3 seconds talkback can be enabled and disabled. I can also get into the bootlog but nothing can be activated in it. The power off or restart button will appear but the touch part of the screen seems to be damaged and won’t respond. That’s about it really, any help would be grateful received. — Eugene

Solution: Hi Eugene. If this phone has been water damaged, the first thing that you should do immediately is never to turn it back on. You must bring the phone to repair shop so they can open, clean, and dry up the internal components. There’s no magic software trick that you can do to fix whatever issues that surface when an electronic device has been exposed to water. The really important  thing to do is to ensure that the battery is removed from the device (because a wet battery can potentially lead to other components becoming shorted). Forcing the phone to turn back on while moisture is present inside may have already resulted to hardware damage. The rule is to make sure that everything is dry before attempting to turn back on the unit. Once the phone has been dried up, you can then observe the device to check if there are any abnormal behaviors. That’s the time when a technician can begin weighing if replacing some parts is economical or not. Most of the time, water damage can be extensive or can affect multiple components at once so repair or replacement of parts may not be very practical. Hopefully this is not the case on your friend’s phone. Otherwise, you may be looking at an expensive paperweight.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Potential solutions for Galaxy Note 5 stuck in bootloop issue, other issues

The recent announcement of Samsung to discontinue production of the latest Note 7 due to its battery safety issue is a serious blow to the Android community. Not only is the step the beginning of the end for the Galaxy Note 7 but even for the entire Note series. There are rumors flying around lately that the South Korean maker may eventually stop making future Galaxy Note devices in the future. Well, we hope that’s not the case but if that will happen, then the #GalaxyNote5 may be the remaining model in the Note series (Samsung appears to be planning on recalling all Galaxy Note 7 sold worldwide).

note-5

For now, these are the specific topics that we cover in this post:

  1. Transfer photos from Galaxy Note 5 with bad touchscreen
  2. Solution to Snapchat app keeps crashing issue on the Galaxy Note 5
  3. Potential solutions for Galaxy Note 5 stuck in bootloop issue
  4. Galaxy Note 5 won’t turn on normally
  5. Galaxy Note 5 Wi-Fi and Bluetooth are not working
  6. Newly purchased Galaxy Note 5 won’t charge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Transfer photos from Galaxy Note 5 with bad touchscreen

Samsung Note 5. My screen stopped responding to touch on Saturday. About 15 minutes later, a small purple square appeared in the top left corner. That purple then slowly spread throughout the day. By the time I thought to use the stylus, the whole top half of my screen was purple. I couldn’t see to back up my photos. I did a soft reset to no avail. I decided to shut the phone down until we made it back to town two days later. Now, my screen is 99% black. I have read a full reset may fix this but I was hoping to get my pictures off my phone. my old phone (I don’t recall which one) had a program I could download so I could control my phone from the computer. Is that an option for me? When I tried to use PhoneCompanion, it read to unlock my phone. My phone doesn’t have a lock on it. I swiped with the stylus to get to the home screen but I can’t do anything beyond that. Any suggestions? My phone was up to date but I don’t recall the name of the android version. — Rachel

Solution: Hi Rachel. Unfortunately, a third party device like a computer can only access photos or videos in Samsung phones via USB PC connection screen and by selecting either MTP (Media device) or PTP (Camera). Because the screen on the phone no longer responds and display these options, you have no other way to create a backup of those photos stored in the phone’s internal memory.

If you enabled your phone to sync with Google’s cloud service, you may be in luck as you can also recover photos there. Access Google photos using a computer and check if the phone has indeed created a copy of your files.

Otherwise, your only route in this case is letting a third party repair shop fix the screen for you. Asking Samsung to do the same job will mean them wiping the phone’s memory so you don’t want that. Keep in mind though that tapping third party repair service will automatically void that warranty on the device.

Problem #2: Solution to Snapchat app keeps crashing issue on the Galaxy Note 5

Hi There! I just wanted to say THANK YOU!!! I have a Galaxy Note 5 with Samsung. I use this mainly for personal and work, which is camming. That’s right, I’m a camgirl. I mainly use the app ‘Snapchat’ and it constantly crashes, and force closes, and freezes…. Anyway, so i’m on Snapchat posting this morning, and all of sudden my phone screen locks before the display time out selected, which is 30 seconds. I attempt to unlock the device by pressing the power button. Nothing happens. I then proceed to plug the device into the charger. Again, nothing happens. Thus, my freakout began.

I immediately tried to remember your website as I have it bookmarked on my “mobile” bookmarks on Google Chrome on my phone. I instead Googled my issues, and immediately arrived on your site as I recognized your logo. Anyway, upon arriving on your site I immediately found the instructions to resolve my issues. Reboot via holding down the Volume Down, and power button for 20-30 seconds. My phone instantly turned back on and everything is fine. However, I am SO ready for a new phone. lol Thank you SO very much for your website, for your knowledge, for your layman’s terms! — Piratebooty29

Solution: Hi Piratebooty29. We appreciate your effort in letting us know that our site helped you with your problem. We would like to add that if the app issue will happen again in the future, make sure to wipe the phone’s system cache by following the steps below:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Another potential solution for your app problem may be to delete cache and data by doing the following:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, look for the Snapchat app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #3: Potential solutions for Galaxy Note 5 stuck in bootloop issue

Yesterday morning I woke up and started using my phone. While using it, it made a weird sound and turned off. When I tried turning it on, it was in an endless reboot screen, only showing Samsung Galaxy Note 5. I tried volume up, power, and home button at the same time. It takes me to a screen with an android guy than turns off real fast. I tried volume down, power, and home. It takes me to the OS screen just fine, but when I tried to restart it, it just loops again rebooting. Now it just has a bright blue indication light stuck on. I’ll push the power button, but it just shows that same screen than turns off. Please help me. I’m in the stupid hurricane Matthew right now and would like my phone for emergencies. Please? Thank you! — Heather

Solution: Hi Heather. The first thing that you want to do in this case is to boot the phone in Recovery mode and do two things — wipe the cache partition and perform a factory reset. We are assuming that your phone runs an official firmware/ROM so the following steps should help your boot your Note 5 to stock recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy Note 5 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

If you did modify your phone’s software by rooting and/or flashing a custom ROM and custom recovery software, the steps may vary for you. Use Google to search for the steps on how to access recovery mode.

Try safe mode

If master reset via recovery mode won’t fix the issue, try to see if you can turn the phone in safe mode. Also known as diagnostic mode, safe mode prevents third party apps from running and may be the way to fix your issue. To boot in safe mode, try these steps:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy Note 5’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Flash stock  ROM via Odin mode (only applicable if you did not modify your phone’s operating system in the first place)

If all else fails, the only available solution at your level may be to flash a stock ROM on your Note 5. Keep in mind that doing this procedure is inherently risky and may result to more issues. Make sure that you find a good guide via Google before doing it. Also, ensure that you use the correct firmware for your phone model.

Problem #4: Galaxy Note 5 won’t turn on normally

Well, i was sitting on my bed while my phone was charging. Then i was a bit on Snapchat (but not for so long). i wanted to make a picture but suddenly my screen froze… and my phone wasn’t even warm because i wasn’t much on it. well i thought the screen will go after a few minutes, so in the mean time i went downstairs, i made soup and drank it. I think 30 minutes or 1 hour passed. I went upstairs again but my screen was still at the same pose. So i put the charger out of it and pulled out the accu. Then pulled the accu in it again but it didn’t work anymore. It doesn’t react on anything. It won’t charge (the LED isn’t burning). It also don’t want to turn on.

I tried everything, every single combination with the buttons but nothing works. I literally tried everything. It even didn’t connect to my computer. It connected but i couldn’t do anything so i also couldn’t make a back-up of anything. (it says operating system not available) and there’s this my charger Always beeps if my Phone charges. And i noticed when my accu isn’t in my Phone the charger beeps (but still won’t work or still won’t turn on), but if i put the accu in it stops beeping. And i have my phone only a month. so please help me. thank you. — Fatma

Solution: Hi Fatma. If the phone is totally unresponsive and doesn’t boot to alternative boot modes (safe mode, recovery mode, Odin mode), then it must probably be suffering from hardware trouble. There’s just nothing that you can do on your end for this one. Contact Samsung and let them handle the situation for you.

Problem #5: Galaxy Note 5 Wi-Fi and Bluetooth are not working

Hello! My Samsung Galaxy Note 5 was working fine on wi-fi earlier today. Then I went to use it later and the wi-fi wouldn’t connect. It wouldn’t even show me available networks. I went to settings and clicked on wi-fi and the wifi was off so I toggled to the ‘on’ position. It didn’t turn green, it just stayed gray and then it turned itself back off. The same goes with the bluetooth. I searched the forums and tried all kinds of things, but nothing worked. I finally started it in Safe Mode and it would not connect to wifi in Safe Mode either.

I drove to a local place that has wifi to see if it would connect there, but it wouldn’t. I decided to do a factory reset after backing up my pictures, etc., onto my laptop using a USB. The same problem is happening, even after a factory reset. I don’t have a phone carrier, so I rely on my wi-fi,, Skype, etc. I can’t use anything now. As you can imagine, I am very frustrated. What is my next step? Please let me know if you have any questions. I tried to be as detailed as i can remember. I’ve been dealing with this for about 48 hours now, and am getting tired of it all. Please help me. Thanks, Kathy 🙂 — Kathy

Solution: Hi Kathy. If factory reset did not fix the issue (which it should if the cause is software or app), then there’s only one thing that you can blame here — hardware failure. Wi-Fi and Bluetooth features are made possible by a special chip. If this chip has been damaged for some reason (and we tell you this doesn’t happen very often), then that’s the reason that you can’t even turn the said features on, even if you do it manually. Because the Wi-Fi and Bluetooth chip is an integral part of the phone’s motherboard, motherboard replacement can be done but it’s not really an economical option. We suggest that you contact Samsung instead for a phone replacement. If that’s not possible, then you must invest in a new phone.

Problem #6: Newly purchased Galaxy Note 5 won’t charge

Hello. I purchased my phone online and it was used. I haven’t contacted the person I bought it from yet. I want to see if I can fix this myself first. The problem is my phone just won’t charge. I’ve only tried it on two chargers and two different outlets. The only thing it would do was show the little icon with the lightning bolt on and off. I currently have it plugged into my computer and now the lightning bolt has remained on the screen. I left it on the charger overnight and when I tried to turn it on, it just said it was at 0% and it would turn back off. If you have any suggestions I’d love them. ( My phone itself is not damaged, but it’s possible both the chargers could be.) I would just like to have different things to try. Thank you. — Maranda

Solution: Hi Maranda. We can’t say for sure what the issue might be but it’s most likely hardware-related. For the sake of troubleshooting on your end, make sure that you do a factory reset before attempting another charging session. If that won’t help, find a way to replace that phone. You’ll be lucky if the issue centers on the battery alone. Other than that, it’s not practical to try a hardware repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 stuck in Note 5 logo screen after CF-Auto-Root procedure, other issues

Here’s another iteration for our continuing series of posts that covers issues regarding the #GalaxyNote5 phablet. We hope that the suggestions we provide here can also help those experiencing similar issues.

note-5

Below are the specific topics we cover in this post today:

  1. Galaxy Note 5 fails to start after installing a game
  2. Galaxy Note 5 stuck in Note 5 logo screen after failed CF-Auto-Root procedure
  3. Galaxy Note 5 got damaged after installing software update from AT&T
  4. Galaxy Note 5 won’t turn back on
  5. Galaxy Note 5 MMS fails when sending or receiving | Galaxy Note 5 keyboard lags when typing
  6. Galaxy Note 5 Wi-Fi not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 fails to start after installing a game

Hi. I have only owned my new Android Samsung Galaxy Note 5 for about 4-5 months. it never gets turned off and is usually charged each night while I sleep. The phone has now 100% stopped working and cannot be charged. Initially it showed 0% battery power but when it is being charged a little light no longer shows. This has all happened over the evening when my 7 year old daughter had installed more ‘games.’ She said it occurred when she started “watching for free”. This was probably just a kids game invitation (my guess). It has just died! I am really worried as this is my only phone. Why has this happened? Do you think the battery has been totally drained and I need to buy a new one or does the battery just need removing and replacing or is it worse? I look forward to your thoughts. Many thanks. — Jen

Solution: Hi Jen. A full hardware check is necessary to identify whether or not this is just a battery-gone-wrong issue, or if it’s another else. That said, the only thing that you can try on your end is to see if you can boot the device in other modes. If your Note 5 will boot to another mode, the issue is more likely a software-related issue and not in hardware. Below are the things that you can try:

Boot in Recovery mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If you can’t turn the phone on to any of these modes, the most likely cause is hardware malfunction. Contact Samsung or your carrier so they can  a hardware check or replacement.

Problem #2: Galaxy Note 5 stuck in Note 5 logo screen after failed CF-Auto-Root procedure

Dear Sir: Good Day! I own a Samsung Galaxy Note 5 Duos (SM-N9208) upgraded to Marshmallow. I decided to root the device using CF-Auto-Root for the model and the appropriate version of Odin. The process ran smoothly and the application displayed “Pass”. However, when the device was restarting, it got stuck to the Galaxy Note 5 logo. I tried to do a factory reset but the device does not reboot to recovery mode, only download mode. I also tried to reflash the rooting files several times but without success. Presently the phone is not usable and freezes at the Samsung logo. Please advise me on this problem. I would appreciate your response on this matter. Looking forward to hearing from you soon. Thanks and Best Regards. — Lou Mari

Solution: Hi Lou Mari. The only effective solution to rooting-related issues is by doing a master reset. Supposedly, a successful root procedure will automatically prompt the device to Recovery mode, otherwise the use should boot to recovery manually. Since you are unable to do so, the rooting process may have corrupted the bootloader in some way, preventing the device to boot normally now.

Another good reason to mess up a device when rooting is when a user unintentionally uses an incorrect file. If you think you may have used a wrong file, try to unroot the device by flashing a stock firmware. Again, make sure that you use the correct stock firmware for this job.

Finally, the most common reason for issues encountered after rooting a device — locked bootloaders. Most carriers choose to prevent unofficial modifications to their devices’ software by locking the bootloader. If your phone’s bootloader has been locked and you tried to root it, that’s unfortunate as you just created an expensive paperweight. Contact your carrier and ask their policy towards software modification to know if your device may have a locked bootloader.

For possible solutions, we suggest that you contact the developer of CF-Auto-Root or visit their XDA-Developers forum. We haven’t tried using this root ourselves so we are not familiar with this product. We know that this root does not support all types of Samsung devices so make sure that you get direct information from the source of the code itself.

Problem #3: Galaxy Note 5 got damaged after installing software update from AT&T

I have a Note 5 and about 2 weeks ago they did an update for the software. I did it like other people have done. Then since that time my phone was really damaged. I just called AT&T to see if they can fix the problem but they can’t they told me. I have to buy a new phone, called couple times and there is no result.

I called Samsung but there’s no help. When I called AT&T, there is no help because there’s no insurance on my phone. so the only way is to throw away my phone and go buy a new phone and that’s ridiculous because my phone is still brand new. And then I don’t know I was searching online and I seen that you can fill out this to you guys and see you what you can do. Even though right now my phone it will be on 30% on my phone turns off and that’s ridiculous too because I have to put on the charge for another like 20 minutes to start using my phone and that problem starts since the software was updated so I need help please. — Susu

Solution: Hi Susu. Keep in mind that over-the-air (OTA) updates provided by carriers very seldom brick devices. In most cases where phones are rendered unusable after installing an OTA update, the most likely reason stems from the fact that the official software was modified. Software modification usually takes in the form of rooting, flashing non-official ROM, and even installation of third party apps from unreliable source. If your phone was never rooted, or its software remained official during the update installation, your best choice would be to ask direct assistance from your carrier. Since you’ve apparently tried to ask their support without much success, we suggest that you take a more drastic route of manually flashing a stock ROM. If you are not familiar with manual flashing procedure, use Google to find a good guide. The important thing to remember when flashing is to make sure that you use the correct firmware. Each phone model only works with a specific firmware so make sure that you find the correct one.

Problem #4: Galaxy Note 5 won’t turn back on

Hi. I own a Samsung Galaxy Note 5 and recently I have been facing these problems. Ever since 4 months ago, I had issues trying to turn on my phone. At times after turning it off it won’t power back on again. It got worse and the green Android robot would pop out and the left top corner would write: could not do normal boot .start udc download. Once I continue to restart my phone, I would be able to use it again. However, recently I could not power on my phone for 2 days straight. I charged it but it doesn’t on no matter how many times I restart it. I would like to know the reason why. — Eunicetay

Solution: Hi Eunicetay. There are a number of things that you should consider when dealing with this problem. The first one is app- or firmware-related reasons. Poorly coded apps or even operating system updates can sometimes lead to boot issues.

To check if an installed third party app may be causing the problem, try to boot your device in safe mode. If you will be able to power on the phone in this mode, make sure to observe it for at least 24 hours. If the problem won’t occur while safe mode is enabled, you can bet one of your apps is to blame. Uninstall apps until the issue is gone.

However, if the problem remains while safe mode is on, or if the phone won’t even boot to safe mode at all, try booting the phone to other modes. Refer to the steps provided above.

We’ve seen cases wherein the only reason why a device won’t boot up normally is due to a bad Power button. If you think the power button is bad, submit the phone for a repair so it can be fixed.

Problem #5: Galaxy Note 5 MMS fails when sending or receiving | Galaxy Note 5 keyboard lags when typing

When sending picture MMS from my phone I often get the error “server response error” and it fails. Also, I often can’t download the image that people send me. I try and try but nothing. I have done the resets and the 3 button starts but doesn’t seem to change anything. On the rare occasion it works.

Also I am often waiting for my phone to catch up to my typing. Have plenty of SD space and much room on my storage device. I don’t use many apps – only 3 pages. I type fast with 2 thumbs but I shouldn’t have to wait for it to catch up, should I ? I am eligible for upgrade – thinking of going to Iphone 7. What are your thoughts? A much better phone? I really don’t use. My phone for anything but email, phone messages pics etc in a real estate role. Thank you so much for your help. — Ray

Solution: Hi Ray. Our blog does provide device comparisons (which is better Android or iOS?) so if you want to know the strengths and weaknesses of different devices, please visit other blogs and forums.

Now, for your slow performance issue or slow keyboard response problem, the first thing that you want is to wipe the cache partition. Here’s how:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

If the keyboard app remains laggy, do a factory reset and observe the phone for an hour before you install your apps. This will give you an idea whether or not the keyboard works fine when the firmware is fresh. Also, make sure that ALL (as in all) your apps are compatible with your operating system version. You can do so by simply updating them.

For your MMS issue, we strongly suggest that you let your carrier know of the problem, especially if it’s still happening even after a factory reset.

Problem #6: Galaxy Note 5 Wi-Fi not working

I was having the Wi-Fi greyed out issue after an Android update on my Note. I finally Googled it, which resulted in me realizing that another update was available that fixed the issue but since my phone was set to update on Wi-Fi only and I couldn’t connect to Wi-Fi…. you get the idea. So I did the update about a week ago and it seemed to fix the issue. Then last Saturday, I turned on tethering so my kids could watch a video in the car, and although it said tethering was working, their devices never registered (they couldn’t even see my phone). I turned it off but since then, the Wi-Fi button does not work again. I am considering moving on to another phone but I really love this one and I don’t want to get into another contract a week after finishing this one.. Anyone else experiencing this? — Tabi

Solution: Hi Tabi. We hope this is not a hardware issue. To check, try to perform a factory reset and like what we tell Ray above, make sure not to install your apps right away afterwards. Try to see how the Wi-Fi function works right after a factory reset so you’ll the difference. If nothing changes, you can bet hardware malfunction is to blame. In that case, you must find a way to have the phone replaced.

For reference, these are the steps on how to do a factory reset:

  • Create a backup of your files.
  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Sprint Galaxy Note 4 mobile hotspot only allows single connection, other issues

With lots of rumors swirling around the next flagship of Samsung, the #GalaxyNote7, it’s easy to sometimes forget the fact there are still many #GalaxyNote4 users out there. We obviously don’t forget though as we continue to consider supporting this device probably well until the new Note 7 becomes well established. So if you want to contact us about your own specific Note 4 problem, do so anytime.

Note 4

Today, we cover these issues below:

  1. Galaxy Note 4 keeps showing overheating warning
  2. Galaxy Note 4 battery drain issue after Marshmallow update
  3. Sprint Galaxy Note 4 mobile hotspot only allows single connection | Galaxy Note 4 random reboot issue
  4. Galaxy Note 4 won’t receive SMS unless a call is made
  5. Galaxy Note 4 Wi-Fi not working properly after flashing

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 keeps showing overheating warning

Hi. I’m having a problem that developed quite recently (few days ago) and it’s driving me insane. I have a Samsung Galaxy Note 4 and I’ve had it since May 2015 and it works like a charm. But, this sort of warning started popping out on my lock screen and especially when I’m listening to music. It says “warning: your device is overheating and 2 (or 3 or 4 or 5) apps have been closed and you can use telephone and contacts only” and it turns my music out and everything else and it even removes my background on my home screen. The worst thing about this is that my phone is cold. I’d expect it to be warm when something says “overheating”, but it’s not that warm. And that lasts for 3 seconds and then I can use everything but I have to do it all over again and it’s so frustrating I don’t know what to do. Do I need to replace my battery? I wouldn’t want to do that but if it’s the only way…. I guess I’ll have to. Thanks in advance. — Matea

Solution: Hi Matea. Official warning messages on Galaxy devices vary by operating system but they should run along similar lines as this:

Your phone is getting too hot, so it’s taking steps to cool itself down.

You can still use your phone, but you may notice:

-The screen might dim.

-The phone might slow down.

-Charging might pause.

After the phone cools down, performance will automatically go back to normal

We can’t confirm if the message you mention above is legitimate or not but an overheating error is usually accompanied by other symptoms such as

  • slowing down of performance
  • device getting abnormally warm
  • random reboot.

If you don’t experience any other symptoms, there’s a chance that the error is due to a malware or virus. This means that replacing your Note 4’s battery won’t fix it. Instead, you might want to wipe the phone clean via factory reset. Here’s how to do that:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Remember, factory reset will erase your personal data so make sure that you create a copy of them before you proceed. Also, factory reset will not prevent viruses or malware from coming back. Since viruses and malware are spread by apps in Android environment, you must be careful with what apps to re-install after a factory reset. If the same error will show after you install some apps, you can bet that one of them must be the cause. You must then isolate which of your apps is the culprit by uninstalling them individually until the issue is eliminated.

Problem #2: Galaxy Note 4 battery drain issue after Marshmallow update

This is about my husband’s Note 4. (It’s out of the 1 year warranty with T-Mobile but still financed, so that’s not an option for replacement. He didn’t keep “Jump” on it. He’s already replaced it with a Galaxy J7.) Here’s the issue: After the Android Marshmallow update from T-Mobile, the device drains the battery with alarming speed. It can go from a full battery to 50% very quickly or from 60% to 30% to nothing within the space of a couple of hours and will shut down because of drained battery. I’ve purchased a replacement Samsung OEM battery for it. Same issue as above.

He’s factory reset the Note 4. Same issue, with old battery or new battery. Same issue as above. What’s happening here and a what could be done to fix it? It seems to be a software or hardware issue after the Marshmallow update… — Kat

Solution: Hi Kat. The simplest yet often overlooked solution for general battery drain issue following an Android update is updating apps. Many Android users usually fail to consider doing this and instead right away blame the new OS to be the culprit. Keep in mind that apps needs to be compatible with every version of operating system if they are to work properly. A game app, for example, may work fine with Lollipop but not properly so with the new Android Marshmallow. Aside from it not working fine, the incompatibility situation can also lead to conflicts with the new operating system leading to other problems, one of them being battery drain. It is thus imperative that you update your apps after an update.

If an app cannot be updated, that may suggest that its developer is still working on an update or yet to release it. That also means that such an app is a potential software timebomb. If your husband likes to install a lot of apps, make sure that all of them are fully compatible with Marshmallow. Incompatibility may be the reason why nothing changed after a factory reset since you simply re-installed the same set of problematic apps.

Problem #3: Sprint Galaxy Note 4 mobile hotspot only allows single connection | Galaxy Note 4 random reboot issue

Hi! I’m facing three major problems in my Sprint unlocked Note 4. I would be very thankful if you could suggest some solutions.

1.) My hotspot only allows one connection at a time. If i want to connect a second device, i have to disconnect the first In its configuration advance options, maximum limit is set to 1 which is unchangeable

2.) My screen has a faded yellow horizontal big strip (2 4-5cm wide) & many hollow squares beneath it visible on a white background (like opening messages or internet browsing, not in dark like watching movies)

3.) And the last, my device shuts down without any warning battery is left (can shutdown anytime when battery goes below 20-15%, sometimes at 17% or sometimes at 6%). And it won’t turn on unless at charger is connected. Please take a look at these issues and explain me as short as you like. Thanks again for your time 🙂 — Yash

Solution: Hi Yash. Let’s address your issue individually.

1.) Hotspot feature is account dependent. This means that you need to call your carrier if you want to share your internet connection to more than 1 user via hotspot.

2.) If yellow strip persists across all boot modes, you must have the phone repaired or replaced due to a screen problem. To check, make sure that you restart the phone in Safe mode, Recovery mode, and Odin mode to see the difference. Here are the steps on how to boot your Note 4 in each of these modes.

Booting a Note 4 in Safe mode

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Booting a Note 4 in Recovery mode

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.

Booting a Note 4 in Download/Odin mode

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Down and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Down key.
  • Wait for download mode screen to show.

3.) Random reboot issue can be due to one of multiple possible causes that includes bad battery, firmware glitch, malware, erratic third party app, or other malfunctioning hardware component/s. If your Note 4 has been around (that is, you’ve been using it for over a year now), chances are the battery has lost significant capacity to hold a charge. In this case, replacing the current battery is a good troubleshooting and/or solution to your problem. Standard Lithium-based battery like the one on your Note 4 usually loses capacity after between 300-500 charge cycles. If you charge your phone at least once a day on average, now is the time to seriously consider replacing the battery.

If the problem persists even after using a new battery though, consider wiping the phone via factory reset (steps provided above). Doing so will ensure that your phone runs a clean firmware version. You can then observe how the phone behaves for 24 hours without any app to also see if one of your installed apps is to blame.

Should the issue remain, you can assume that you have a bad phone. Call Samsung or any relevant party that can repair or replace your device.

Problem #4: Galaxy Note 4 won’t receive SMS unless a call is made

I just bought a used Note 4 off of Amazon. My carrier is Sprint. After turning it on I drained the battery and it was off for a bit. Like an hour. Before the phone died though, I sent a text message. After turning the phone back on, I realized I received no response even though my friend said that they replied back. I asked for them to send another text and I still received nothing. Wondering what could be wrong with the phone, I made a quick phone call. During my phone call I received all messages that was sent to me while my phone was off. The time received was shown instead of the time the message was sent. Is this a feature I can turn off? Or does Note 4 really not receive messages when the phone is off? I had a Note before this and as soon as I turned my device on after it was off, I’d receive everything. I did not have to make a connecting call in order to receive everything that I missed. — Trey7cap

Solution: Hi Trey7cap. Sending and receiving of SMS is handled by your carrier’s systems. Sometimes, their Message Center may keep SMS until the receiving device is “actively registered” to their network. After some time, the message center will simply delete text messages meant to be delivered to a non-active device. Your call may have simulated a reconnection attempt to your network that’s why SMS started coming in afterwards. If this issue happens again, or if you are expecting an SMS, try to manually change your network settings under Settings>More networks>Mobile networks>Network operators. Make sure that you select another network before reconnecting to your own network again in order for this move to be effective.

Problem #5: Galaxy Note 4 Wi-Fi not working properly after flashing

Hello. Recently i was trying to install a custom firmware on my Note 4 (n910w8). I was trying to install Dr. Ketans S7 Edge ROM onto it.. got it working, but the data and internet wouldn’t work. I found out this is a common problem and people said to use some fix files in the custom recovery. i tried a bunch and they didn’t work. I found one that worked, and got data and wi-fi working on the custom rom, soon after though the wi-fi would say it’s still connected but would not work, as in i could not browse any webpages, download anything, look on the Play Store, use anything that required the internet.

now I’m stuck as to what to do to try and fix this issue. i tried installing another custom rom and ran into the same problem. i flashed stock firmware using ODIN on windows. and i think maybe it still worked on the lower versions of Android but as soon as i got to Lollipop the wi-fi started acting up again. my data works fine, i can still browse if im using data. but my wi-fi will work for a little bit then just stop working. it will work if i turn it off and on again, or if i turn on and off airplane mode.. but this is a huge hassle because it only seems to work for a couple minutes then stops. — David

Solution: Hi David. Fixing a very specific issue like a malfunctioning Wi-Fi feature after flashing may require extensive time and effort for a developer. Since we don’t know what software changes have been made to your device after your installations of different firmware, it’s impossible for us to know for certain where the problem lies. Make sure that you contact the developers of the ROM you used previously to see if they encountered similar issue and if there’s a fix.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solution to a wet Galaxy S6 Edge, other issues

Hello guys! Here’s another set of problems and fixes for the #GalaxyS6 series. We provide you, in particular, a solution to a wet Galaxy S6 Edge issue and a few of the important things that you must do when faced with a water damaged smartphone.

S6

This the complete list of items discussed in this post today:

  1. Galaxy S6 won’t charge
  2. Galaxy S6 lost files after updating from ADB | How to change Galaxy S6 emergency mode phone number
  3. Galaxy S6 stuck in Samsung logo screen
  4. Galaxy S6 Wi-Fi not working
  5. Solution to a wet Galaxy S6 Edge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1:  Galaxy S6 won’t charge

My Galaxy S6 does not want to charge. When the phone is powered off it shows the battery sign with the lightning bolt for 5 seconds and the goes away. I tried unplugging it and plugging it back in and same thing. When I power on the device it either says 100% of charge or 0% of charge. If it says 0% it just powers off, and if it says 100% it works for 2 min and then reboots and shows 0%.

I thought it was the battery so I replaced it with an OME battery from ebay a few days ago and the same problem. I even tried different cables, and wall adapters but no luck. I tried wiping the cache partition, holding the volume down plus home button and power and then rebooting but nothing works. And I am not sure if it could be the USB port because the phone recognizes when plugged in, but my computer only makes a noise when I plug it in if the phone is in download mode, otherwise nothing. I even tried draining all the power to calibrate the battery, but the phone won’t take in any charge. And I can’t bring it to Samsung’s repair center because the one year warranty is done. — Kavin

Solution: Hi Kavin. There’s only so much that you can do on your end to fix an issue like this. We say you’ve already exhausted all possible solutions that you can do on your end. You’ve even go beyond the usual things an average user can do by replacing the battery yourself. Since the software troubleshooting and battery replacement did not work, you can assume that true cause of the problem has nothing to with the battery nor with the software. A full hardware diagnostics must be done so that the issue is resolved.

Hardware diagnostics and troubleshooting requires advanced electronics knowledge and skills for the person doing it. This is the reason why we don’t provide hardware solutions in this blog. If Samsung repair or replacement is out of the question, bring your phone to a reputable third party shop so a professional can do a full check of your device.

Problem #2: Galaxy S6 lost files after updating from ADB | How to change Galaxy S6 emergency mode phone number

I was low on memory, may or may not be original problem. My 4G LTE was not working except if put in to emergency mode. Did the power + home + vol up button and started in that mode and then cleared the cache (a website said that it may be the way to fix it). Stayed same, only connecting 4G when in emergency mode. 

Went to the same power + home+ vol up and told it to apply update from ADB, thinking well that it would not hurt in the meantime to let it update and I went to be. Well, it wiped everything I had and the next morning it was like a new phone (i.e. nothing was there – no former apps, no pictures, no music, etc). I looked online for several of the programs. Some ask you to jailbreak it, others ask you to pay and some did not find anything at all. What to do?

Side note: when I put my phone in my pocket a lot of times it will call 911. Is there a way to change the 911 number or change who it will call on emergency?

Thank you so much in advance! — Chris

Solution: Hi Chris. The update from ADB option under Recovery Menu only works if you manually install an update from a computer (with ADB drivers installed) to your phone via USB connection. If you did this without really knowing what it’s supposed to do, you can only blame yourself. We don’t to dive deeper into how ADB works but if you lost your personal data (photos, music, videos, etc) after a manual update, you’re out of luck. If those files were not saved somewhere, like in a cloud service or to another device, you can kiss them goodbye. There’s no way to recover deleted files from an Android device if they were only saved locally before they were erased. For your apps, you can simply re-install them by checking the list of your apps from your Play Store account.

Is there a way to change the 911 number or change who it will call on emergency? Did you set up an emergency number to call before? If yes, follow these below to change it:

  • Hold down the Power key on your device for several seconds.
  • Touch Emergency mode.
  • Touch OK.
  • Touch the checkbox to state you have read and agree with the terms and conditions and then touch OK.
  • Navigate to Phone option.

Problem #3: Galaxy S6 stuck in Samsung logo screen

Hi. I’d really appreciate any help avoiding a factory reset. I have a Galaxy S6 SM-G920I bought in India about a year ago. The device is not rooted.

After a night long charging I used it for about 5 minutes when it worked just fine and 5 minutes later I found it stuck with a black screen with blinking Samsung logo.

The device was asking me to upgrade the software during the last 2 weeks which I’ve always clicked the “Later” option. I don’t think I even downloaded the upgrade files yet. So I don’t think the device might got stuck during a self-initiated software upgrade. I’ve tried clearing the cache through the recovery menu but it did not solve the problem.

There are pictures which I’d like to backup before resetting (if that’s the only solution).

I’d like to know what steps should I do to repair the phone?

Is there an option to get to the files before a factory reset?

(I’ve read about adb but wasn’t sure if that’s the way to do it, but meanwhile I installed android studio and java sdk just to be prepared if that’s an option to recover the pictures on the device).

Please let me know if you can help in any way. Regards. — Merrav

Solution: Hi Merrav. The next logical steps to clearing the cache partition involves wiping the phone clean so you are left without much choice in the matter. If your main objective right now is to recover your personal files, you’re just out of luck. You either have to do a factory reset or manually install a stock firmware. Both of them requires wiping the phone’s memory. Updating from ADB also means manual installation of an Android update and can lead to loss of personal data.

Problem #4: Galaxy S6 Wi-Fi not working

I have owned my S6 for more about 9 months. i absolutely love this phone but recently my wi-fi has stopped connecting on its own. This problem is making me upset because i have to share a data plan with someone.

Also i surf the internet a lot. i have been doing so at work at and home because i did not have an issue before of my wi-fi connecting on its own.

I appreciate the help Android is willing to get in touch with me about but i hope T-Mobile will be able to compensate  me a bit for not knowing that my device had stopped connecting to wi-fi on its own. Lately, i have  used too much of mobile data that i am distraught. My most relatable issue from this site is this :

If your phone is unable to detect other Wi-Fi networks then this could already be a hardware issue since you mentioned you already performed a factory reset. I suggest you have your phone checked at an authorized service center [taken from this article].

I would love to know which service center i am able to visit about this topic. THANK YOU. — Phyllis

Solution: Hi Phyllis. Like what we said, if a device no longer finds a Wi-Fi network, even after a factory reset, the most likely cause of the problem is hardware malfunction. If your phone is still covered by Samsung’s one year warranty, find a nearby Samsung shop in your area and bring the phone to them. If there’s no Samsung service center near you, call them first to see if there’s a way that you can send your phone to them.

If Samsung service center is out of question, the next best thing to do is to look for a third party electronics service center in your area so they can take a look at the problem.

In case you haven’t tried to do a factory reset yet, simply follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Solution to a wet Galaxy S6 Edge

Unfortunately I went camping for the first time (and the last!!). I placed my phone on the “safety pocket” inside while I slept as I didn’t want to crack the screen if I rolled on it or anything.

Being amazing British weather it rained overnight and unfortunately my beautiful 7 month old S6 Edge got wet. I immediately bought some rice and placed it in there left it for a few hours and connected to a portable charger we had bought.

This seemed to work for a while and the screen was showing battery percentage and everything worked great I could power it on. Amazing!! However – After about 10 minutes a tiny line appeared just on the edge of the screen and the screen froze and has been unresponsive since. I can still receive calls and texts etc everything but the screen is just black. I ideally don’t want to wipe the phone as I have pictures of my recently passed grandmother and grandfather.

Your help would be much appreciated. — Helen

Solution: Hi Helen. The two worst things that you can do when you have a wet smartphone is to leave the battery connected and to turn the device on. Doing both will surely lead to other hardware problems. We know you can’t remove the battery of an S6 Edge because it’s designed to be non-removable for an average user so we assume that your phone was already toast a few hours after it got wet. Charging and turning it on without knowing for sure that there was no more moisture inside may had been the killing blow. Water in the motherboard can easily cause short circuit of components.

Leaving the phone in a bag of rice for a few hours is useless. Do you know why? Rice is often commonly accessible to smartphone users so it’s a handy material in drying wet electronics. The problem is, you must leave the phone inside a bag of rice for many days, even for more than a week, in order for this method to be effective. A few hours won’t do as it takes a long time for moisture to get absorbed by rice. In an ideal scenario, the phone must even be opened and dismantled first so that water in hard to reach areas will easily be absorbed. That said, you can only assume now that many components in the motherboard may have already been malfunctioning.

We hope that the affected hardware malfunction is only on the screen assembly as it can be replaced without causing trouble to the rest of the system. Bring the phone to Samsung so they can check and replace the screen (if that’s the only problem). Keep in mind that if the cause of the unresponsive screen problem is other than the screen assembly failure, you may be looking at a totally unrepairable device.

Water damage also voids whatever warranty is left on the device so you can expect Samsung to charge you for whatever service or replacement is needed.

If Samsung service center is not available in your area, look for a reputable service center that can take a look at your phone.

Related reading:  Things to do when you have a water-damaged Android phone

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 not receiving any new Android updates, other issues

s5 Marshmallow

Do you have a question why your #GalaxyS5 no longer receives an update? The first issue on this post may help shed some light. Together with this specific update issue are some of the other common problems other S5 users have encountered. Don’t forget to visit this page if you want to check other S5 related troubleshooting.

  1. Galaxy S5 not receiving any new Android updates
  2. Galaxy S5 overheating, freezing, crashing issues
  3. Spotify, TuneIn, other apps crashes randomly on Galaxy S5
  4. Galaxy S5 loses Wi-Fi connection when it’s a few feet away from router
  5. Galaxy S5 lock screen won’t show up
  6. Galaxy S5 won’t connect to Wi-Fi

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: Galaxy S5 not receiving any new Android updates

Hi. I would really appreciate your help. My problem is regarding the software update. I’ve done everything. I’ve read all your posts regarding that issue, Googled, YouTube, everything.

My issue is I don’t get any software update notification. I check and I only get the message “You have the latest software installed”. I live in Honduras, my carrier is Claro. My phone is Claro (I get the Claro logo when I turn on my phone, although I didn’t buy my phone at one of their stores. A friend of mine who sells phones (new phones) sold it to me. I’ve done many factory resets, and nothing works. I have a Samsung Galaxy S5 SM-G900H. I also read on the internet regarding calling my carrier and telling them to force/send a software update. I did that, but the customer service agent said he couldn’t do that, to be honest he didn’t seem to know much.

I also tried Samsung Smart Switch. it doesn’t show any new updates when I connect my phone to my PC. Nothing works. Please help me. I’ve been trying to update my system software for so long. I would really appreciate your help.

Thank you. — Ricardo

Solution: Hi Ricardo. There’s nothing that we can do as far as OTA (over-the-air) update is concerned. The schedule for carrier-based update releases depends on your carrier itself. What a user can do is simply wait for them. Bear in mind that some carriers may disallow OTA updates if the original owner has terminated his/her account with them. If this phone was part of a post-paid plan of the original owner, there may be some account-related reasons why the carrier has stopped updating the device.

If you are amenable to manually updating the device yourself, there are plenty of online resources that you can use as a guide. The thing is, manually updating the firmware is risky if not done properly, especially if you pick the wrong firmware for your particular model. Try to look around for someone in your place that has already tried flashing a custom firmware on this same exact device to help you. Otherwise, you can choose to simply stick with the current operating system to be on the safe side.

Problem #2: Galaxy S5 overheating, freezing, crashing issues

I turn on my phone, the logo pops up and then it goes to the provider screen and freezes up and doesn’t continue. An article told me it was the Android AUI. I’ve taken great care of this phone. never had water damage or anything. behind the battery there is a white strip on the phone so it can tell whether or not i have water damage. it shows up reddish color but i never dropped it in water. The fingerprint scanner broke after 8 month of having this brand new phone. It over heats like crazy. freezes up and crashes multiple times daily. feels like it might catch fire sometimes, but now it doesn’t go to the Lock screen or actually boot up and get going like it should. it freezes at provider screen and begins over heating.

I went to this website and it told me to press home, power and volume up buttons. I did that reset some thing and tried powering it on from there. Didn’t work. I then try to download boot loader and it’s been downloading for about 14 hours now. i can’t tell if its frozen or anything. its slightly hot. it tells me to not turn off power. Haven’t yet and i also haven’t done the Master Reset. Should i master reset the phone and try to see if it works or not? what should i do at this point? — Dayne

Solution: Hi Dayne. As a general rule of thumb when trying to resolve issues on Android devices, it’s always best to try software troubleshooting first. If you haven’t tried Master Reset, now is the right time. Keep in mind that doing this procedure only works if the problem lies on the firmware or some pre-installed apps. Should the issues remain even after a complete factory reset, you can assume that there’s a hardware error somewhere. Please follow these steps on how to do a master reset on an S5:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Overheating, freezing, and crashing issues can also be caused by some component malfunction so if the issues remain, be sure to have the phone checked by Samsung or your local repair shop.

Problem #3: Spotify, TuneIn, other apps crashes randomly on Galaxy S5

Music apps like Spotify and TuneIn close with no explanation or obvious reason. I do not get a crash report or anything. They merely shut down. And it happens regularly. Been having the problem for some months and don’t remember which new apps I have installed recently (I have around 300).

Besides that I have a problem with messages from Google messenger not coming in and not getting notifications when receiving new messages from Facebook messenger. Obviously, I think everything is correlated.

I have even tried going to factory reset and the battery trick but it didn’t help.

Funny enough I experience the same problem with music apps shutting down in my Tab S (also with newest updates).

Hope you guys have an idea what’s causing this.

Kind regards. — Amor

Solution: Hi Amor. There must be some conflict going on with some of your apps. Try to do another round of factory reset and install only the problematic apps individually. Make sure that you don’t enable “Automatic restore” under Settings>Backup and Reset before doing the actual factory reset to prevent the phone from re-installing the same set of apps and possible corrupt data. If the involved apps work after the reset but without you re-installing the rest of the apps, then you must invest some time to isolate which of your 300 apps is causing the conflict by installing them one by one. Doing so will help you determine exactly what app is to blame. This will take some time but it’s the only way to identify the culprit.

Problem #4: Galaxy S5 loses Wi-Fi connection when it’s a few feet away from router

Dear Sir. I have gone through the posts in your forum but the solutions do not resolve the Wi-Fi issue faced by me. I purchased this Samsung Galaxy S5 in 2013 from Indonesia. I returned to India after a few months and I still had no issues.

However, since last few months I face a problem that this device is not getting connected to my Home network from a distance. If I take the device close to the network router, then after “forget” and reconnecting by entering the password, it shows the Wi-Fi signal and gets connected, whereas from a distance it does not.

Moreover, after wi-fi connection, if you take the device a bit far even 5 feet away…the wi-fi signal goes away and/or data transfer is very poor. This happens with other friend’s home network too, whereas all my other mobile / Tabs are working fine even at a distance of 25  feet or more. However, there is no issue if I work on data pack instead of wi-fi. I would be glad to hear from you on possible solutions. Regards. — P.K.Das

Solution: Hi P.K.Das. Do you have any app installed that uses Wi-Fi radio in order to work? If you do, we suggest that you boot your phone in safe mode to see the difference. While in safe mode, all third party apps and services will be prevented from running. If the issue fails to occur in this mode, make sure that you uninstall apps until the is fixed. To boot your phone in safe mode, please follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Wiping the cache partition may also help in this case so don’t hesitate to do it. This troubleshooting step is usually recommended if you have updated a device to another operating system version or if the phone is having some weird glitches. Despite not having installed the full set of new operating system files, we suggest the you do the following steps to erase possibly corrupted cache on your device:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

If these two solutions won’t work, make sure that you don’t skip factory reset. This is very useful for software-related problems.

Should the problem persists though, you can assume that the Wi-Fi radio maybe faulty so call Samsung for replacement.

Problem #5: Galaxy S5 lock screen won’t show up

My phone was shutting off at random times and rebooting all on its own.  Also, I kept getting notifications to update my software but I would download and it would fail every time.  I looked up both of these problems on your website, tried everything except a factory reset, and nothing worked. Factory reset was an option that would potentially fix both issues, so I performed one today. Update worked just fine.  Although I backed up my phone, the restore didn’t restore every single thing…I use the pattern security on the lock screen and I set that up as I did before. Lock screen does NOT provide the pattern. Same thing for the numeric passcode. The only way I am prompted to enter a code or pattern is when the phone has been reset. Then, after I enter the code/pattern and lock the screen again, code/pattern is gone again. — Andy

Solution: Hi Andy. The first thing that you can try is to observe the phone while safe mode is on (refer to steps above). Since no third party apps and services will run as long as you have it enabled, this will create a break in the way the system usually operates. As mentioned above, doing so will help you determine if an app is to blame.

Also, make sure that you set the lock screen type to either “Pattern” or “PIN” under Screen lock type. This may be basic but some users often forget it.

If nothing works, consider doing another round of factory reset but make sure not to enable the Automatic restore feature (as mentioned above). This will prevent your phone from re-installing the same set of possible corrupted app or cache.

Problem #6: Galaxy S5 won’t connect to Wi-Fi

I´m having issues with Wi-Fi connection. I am not able to connect to my home Wi-Fi network. I have tried to factory reset my router and modem and do the setup again, but it didn´t help. My other devices such as Sony Xperia Z1 compact or Lenovo Idea tab are totally OK with the Wi-Fi, so I´m 100% sure that the modem and router are alright. Just my Samsung Galaxy S5 refuses to do any action when i try to connect to the network. It doesn´t even show the state of connection (something like obtaining IP address, authenticating, connecting) — JUST nothing.

I have already done password checks, factory resets, cache wipes but neither of it helped. I have also tried the internet guides starting with changing the IP settings to static ending with proxys. If requested, i can provide the recording of my screen during the connecting process.

I´m looking forward for your reply. Thank you. — Fero

Solution: Hi Fero. If the basic software troubleshooting did not’ change anything at all, that might suggest that your phone’s Wi-Fi radio is broken. A Factory reset restores all settings, including Wi-Fi and mobile data, to default. If a third party app modified some of your phone’s Wi-Fi settings, or if you’ve changed some accidentally before, a factory reset should easily fix everything. Unless you rooted your device and tampered  with the EFS folder (which contains critical phone-specific data), or if the EFS folder has been changed after a software customization, then you should be okay.

Of course, it’s also possible that a hardware error is to blame. Although rare, Wi-Fi radios can get broken. Have you considered this fact? To test, try to connect your device to another known, working Wi-Fi network. If your phone continues to fail to connect to any Wi-Fi, consider having it replaced.

 


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Downloads via Wi-Fi not working after updating Galaxy Note 5 to Marshmallow, other issues

Note 5 Marshmallow

With most carriers already rolling out Android Marshmallow on the newest Samsung flagship devices, namely the Galaxy S6 series and Galaxy Note 5, we expect to hear reports of issues arising from this new operating system. In this post, we give to you two #GalaxyNote5 issues we’ve encountered so far after receiving Marshmallow update.

  1. Galaxy Note 5 contacts issue after updating to Android Marshmallow
  2. Downloads via Wi-Fi not working after updating Galaxy Note 5 to Marshmallow
  3. Photobucket app on Galaxy Note 5 showing error code 505
  4. Galaxy Note 5 speaker volume gradually decreases throughout the day
  5. T-Mobile Galaxy Note 5 group messaging problem
  6. Galaxy Note 5 won’t stay on unless connected to a charger

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy Note 5 contacts issue after updating to Android Marshmallow

So, i noticed this just started after doing the system update to Marshmallow. My contacts are all messed up. And i mean, messed up. A good number of people including my wife turn into either unknown contact, half a name with unknown, many random contacts are joined with other contacts. Along with that, Facebook pictures of a contact for one person is joined with someone else’s contact info. I have reset my phone twice to fix. It’s fixed for a day or so and then messes up again. No clue what the deal is here. Not sure of it has something to do with apps i have that are allowed access to my contacts. It’s just very screwy and annoying. And ideas? Need more info with this issue?

Thanks. — Rob

Solution: Hi Rob. A lot of things can happen following an update due to many factors that come into play. If the issue returns after doing a factory reset, that’s an indication that one of your apps installed afterwards is to blame. Go over your list of apps and try to uninstall anything that uses or use contacts as a resource. For example, if you have a third party email app, consider updating or removing it completely to see if it makes any difference.

Android Marshmallow is a new operating system and many apps are still not optimized to work with it. Your contacts problem may either be due to an incompatible app, or a rare operating system glitch that Samsung and Google are not aware of at this time.

You can also try booting the phone in safe mode so you can observe how contacts are displayed. While in safe mode, your phone prevents third party applications from loading. If one of them is the culprit, the issue should not occur.

You also want to make sure that all your apps are updated. If you suspect that an app may be causing the trouble and there’s no available update for it at this time, be sure to contact its developer so they can look into the problem.

Again, updating the operating system does not mean apps are updated too. Apps that are designed to work with previous Android iterations like Kit Kat or Lollipop may not work properly with Marshmallow, hence the need to update them.

Problem #2: Downloads via Wi-Fi not working after updating Galaxy Note 5 to Marshmallow

Wi-Fi downloads / updates to Google Play Store apps drop after 18-20 seconds. Other Wi-Fi internet connections / functions seem fine. Play store downloads via mobile data also fine as long as Wi-Fi is turned off. Toggling Wi-Fi, mobile data, Bluetooth & Airplane mode in various combinations had no effect. Same with clearing Play Services & Play Store caches & uninstalling updates to same.

Also uninstalled Smart Wi-Fi Toggler app. Problem occurs in safe mode as well.

Also, battery draining noticeably faster than with Lollipop. Can’t figure out how to uninstall/ reinstall Google Play Services & Play Store (other than updates) so expect to read up on & try soft / hard / factory resets if / as necessary. I suspect the update to Google Play Services immediately following Marshmallow update may have hiccupped somehow but whatever gave me that impression came & went so fast I didn’t give it much thought at the time. — Peter

Solution: Hi Peter. If the issues above happened after installing Android Marshmallow, make sure that you wipe the cache partition and do a factory reset. For easy reference, below are the steps how to do them.

How to wipe the Galaxy Note 5 cache partition

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

How to factory reset a Galaxy Note 5

  • Turn off your Samsung Galaxy Note 5.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #3: Photobucket app on Galaxy Note 5 showing error code 505

Hi. A few days ago I had an update for my Photobucket app. Went to Play Store, updated a few things then went to Photo Bucket, but I keep getting “error code 505” just for that app. So I left it alone.

Now when I enter my Play Store, I can do nothing. The loading icon freezes up as well as the Play Store itself. I did a clear cache, force stop, soft reset. I use advanced task killer regularly. I even used my phone up till the battery died. I’ve run out of idea’s & here I am to see if you can help?? I deleted a few of the most recent apps I had to see of that helped  & it didn’t.

I’ve not had this happen before, I’ve had this phone over a year without problems.

I’d appreciate any idea’s!

Thank you very much Dacia

Solution: Hi Dacia. A situation like this can happen anytime due to a high number of potential factors that can mess up the operating system and installed apps. The best thing that you can right now is to try to delete the cache partition and do a factory reset, just like what we suggest for Peter above. Any of these procedures should help.

Problem #4: Galaxy Note 5 speaker volume gradually decreases throughout the day

I just bought this phone, new, about 3 weeks ago. I noticed that when it first starts up the speaker is really loud but throughout the day it’ll get quieter to where I can barely hear music on it or my ringtones when someone calls or texts. I did a hard reset and got rid of any apps that I think could possibly be messing with the sound, but it is still having the same issue. When talking on the phone I can hear just fine so I don’t think it’s the speaker.

Do you think there possibly could be another app affecting this that I haven’t deleted. I took it to Verizon and they said it must be an app since the speaker works during calls. I was just hoping you may have ran into a similar issue with someone else’s phone or can give me some ideas of what could be causing this.

Thank you. — Tiffani

Solution: Hi Tiffani. We’ve noticed this problem with Nexus 6 before but we can’t pinpoint the exact cause or solution for it. The best thing that you can do here is to do trial-and-error troubleshooting like performing basic software solutions. What you can do first is to set your phone in safe mode for a day to see if a third party app is responsible. While safe mode is on, all third party applications cannot run so it’s good to check if our hunch is right.

Once the phone has booted in safe mode, its performance will dramatically improve, app crashes will be gone and you can do whatever troubleshooting procedures you need to do to regain your phone’s top-notch performance. Here’s how you do the safe mode reboot:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the problem remains, make sure that you wipe the cache partition and do a factory reset. Kindly follow the steps provided above.

Once you have done the factory reset, observe the phone again for another 24 hours before installing any of your apps. It should help you determine if the OS has a conflict with apps after a setup.

Problem #5: T-Mobile Galaxy Note 5 group messaging problem

I am having HUGE issues all of the sudden with my Note 5 for T-Mobile. I’m running the 5.1.1 for Android. Here’s the problem…

As you know, there is a check mark within the text message when you select more than one recipient. By leaving it checked, you can send a group message. By deselecting, it becomes a mass message and everyone gets an individual message. I have had this phone for 13 days, and it worked great for about 3. On the 4th day, the option to uncheck the box had disappeared.

I did all troubleshooting suggested by T-Mobile (including holding down Volume Pp/Power/Home and clearing cache). After some research on my own, I discovered this was an issue with the Note 4. The solution by that gentleman was a bad SIM card. So I removed mine, and it INSTANTLY worked. However, when I put it back, the problem returned.

I got a new SIM and that did not fix the issue. So I returned the phone and got a NEW Note 5. When the new phone was turned on, the check mark was there. Then we restored my new phone to download apps and music, and when I got home the issue was back!

But in case you’re thinking the answer is master reset, I DID IT. 4 times in a row!!! Both with and without restoring the phone/removing the sim card. Still the problem persists!

HELP! — Carlos

Solution: Hi Carlos. If the issue only happens AFTER the initial setup (including after a factory reset), then the problem might be due to poorly coded firmware (which means this is a T-Mobile issue), or a bad messaging app. If you are using the native messaging app and you haven’t updated the operating system after a factory reset, that also points to a firmware-related issue. Either case, it’s a T-Mobile problem and you should ask them for direct assistance. That factory resetting the phone numerous times did not work is a clear indication that the problem is on the operating of T-Mobile’s device. There’s nothing that we can do about this problem. T-Mobile should be the one to report the issue to their developer team that handles firmware on their devices.

Problem #6: Galaxy Note 5 won’t stay on unless connected to a charger

Within the last few weeks on vacation, I noticed my phone started to constantly shut off regardless of the battery life. At first I thought because of too much exposure to the sun it was just shutting off as a safety precaution. However the problem persisted. I started to notice when I opened the SnapChat app or my camera, it would shut off automatically and the only way for it to completely turn back on was if it was plugged into a charger. Over the last week, it would stay on without any issues, but again would shut off with opening the two apps.

I tried to check it in safe mode but it still kept shutting off and I always have a good habit of manually closing apps. Within the last two days now my phone will not stay on unless plugged into a charger, regardless of any app I am using. I have backed it up just in case, but I was wondering if this could just be a battery issue.

I don’t recall having a recent software update but I could be wrong. My apps update on their own and the only app I recently installed was the Netflix app and MAPS.ME for travel purposes. Do you have any suggestions? — Tia

Solution: Hi Tia. An issue like yours can have a software or hardware cause. Your first task is to determine whether you can fix the problem by doing the know software solutions. Be sure to do the procedures mentioned above (booting in safe mode, wiping the cache partition, or performing a factory reset). If the phone is losing significant amount of battery power due to a bad app or firmware glitch, any of the three procedures should help.

If nothing changes though, you can safely assume that faulty hardware is to blame. This can mean that the battery may have failed completely at this time, or some components are having hardware errors. Don’t hesitate to call Samsung or your wireless provider so you can secure a replacement.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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