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Whatsapp keeps crashing

How to fix Whatsapp that keeps crashing on Samsung Galaxy S8 (easy steps)

Whatsapp is one of the most popular apps any smartphone owners are using today and it’s well-developed with updates being rolled out from time to time to make sure it works well with any operating system it’s programmed to run on. However, there are times when problems may occur and the most common of them all is when the app crashes for some reason. If you are using an Android phone, you may encounter the error message “Unfortunately, Whatsapp has stopped” which basically notifies you that the app has crashed. Others reported about force closes wherein the app closes immediately after being opened. More often than not, this kind of problem is limited to the app so it’s pretty easy to fix.

However, there are cases wherein the errors or force closes are just a result of a more serious firmware issue. To determine what the problem is all about, I will share with you a solution and I know would work for this kind of problem. However, if it continues after doing such method, then we will have to go after the firmware itself. If you’re one of the owners of the Samsung Galaxy S8 and are currently dealing with Whatsapp that keeps crashing, continue reading as this post may be able to help you.

If however, you are looking for a solution to a different problem, drop by our Galaxy S8 troubleshooting guide for we have already addressed the most common issues with this phone. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, then feel free to contact us through our Android issues questionnaire.

How to fix Galaxy S8 with Whatsapp that keeps crashing


App-related problems are pretty much easy to fix but you have to determine if the problem is just with the app or the firmware. One thing to know that is to classify the app that has issues and there are only two general classifications of apps in your phone, either it’s a third-party or pre-installed. Third-party apps are ones you download manually from Play Store or those you sideload while pre-installed applications are those that came with the phone. In the case of the Galaxy S8, you can find apps from Google, Samsung and your provider.

If the app that’s crashing is a third-party app, then it’s probably a minor problem but if it’s a pre-installed app, then there’s a possibility that the problem is with the firmware. With all that being said, here’s what I suggest you do about this problem…

First Solution: Restart your Galaxy S8

There’s more to restart than just turning your phone off and back on; it actually refreshes the device’s memory and closes all apps and services running in the background and reload them during the boot process. That is the reason why it’s very effective in addressing issues that occurred without apparent reason or cause. Even app crashes and force closes can be fixed this procedure so it’s worth doing.

Now, hit that Power key and reboot your phone. After the phone has restarted, open Whatsapp to know if it would still crash or if the error would still show up. If it does, then do the forced reboot procedure by pressing and holding the Volume Down button and the Power key simultaneously for 10 seconds. This will reboot your phone like a normal restart but it’s far more effective. If that doesn’t work, try pressing and holding the Volume Down button before pressing the Power key and then hold both keys for 10 seconds or more. Once the phone is active, open Whatsapp and if it still crashes, move on to the next solution.

Second Solution: Clear cache and data of Whatsapp

In other words, you need to reset the app to bring it back to its default settings as well as replace it’s caches and data files that may have been corrupted for some reason. All your files and data won’t be touched if you did this as they’re saved in Whatsapp servers. You can regain access to them when you log back in to your account after you’ve fixed the problem. Here’s how you do this procedure…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Whatsapp.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, open Whatsapp to know if it would still crashes and if it does, move on to the next solution.

Third Solution: Uninstall and reinstall Whatsapp

One of the reasons why issues with third-party apps are pretty easy to fix is because you can remove them from your phone without suffering any adverse effects on the performance. If the problem is with the app, you can easily eliminate it by uninstalling the app. In this case though, I want you to remove Whatsapp from your phone to also remove all files associated with it. After which, download the app into your phone again and install it. Here’s how you do those things:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Whatsapp.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to reinstall Whatsapp, follow these steps…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘whatsapp’ in the search box.
  4. Select Whatsapp then tap Install.
  5. To continue, review the required app permissions then tap Accept.

This is often the end of the problem that concerns a third-party app. However, if by any chance the app still crashes after you’ve re-installed it, then the next solution will take care of it.

Fourth Solution: Perform the Master Reset

Yeah, that’s right! A reset is necessary if the a newly installed app crashes it’s because the problem could be with the firmware itself. However, make sure you make a backup of your important files and data as they will be deleted during the reset process, then disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. Once everything is set, follow these steps to reset your phone:

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe data / factory reset.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

I hope our solutions can help you fix the problem with your phone. If you have something you want to share with us, leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S9 Plus with Whatsapp that keeps crashing (easy steps)

Whatsapp is one of the most popular apps being used by smartphone owners today. It’s being updated regularly to address possible compatibility issues with new firmware. However, it seems like some of our readers that own the Samsung Galaxy S9 Plus have issues with it. Some said that the app closes immediately after launching it while others reported about an error that says “Unfortunately, Whatsapp has stopped.” Both are actually signs of an app that crashes so regardless whether you get the first symptom or the second, it’s the same problem.

In this post, I will walk you through in troubleshooting your phone. I will share with you the solution that we always use to fix issues like this. The purpose of this article is to get rid of the error and make the app work perfectly again. So, if you’re one of the owners of the Galaxy S9 Plus and are having similar issues, continue reading as this article may help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Whatsapp that keeps crashing on Galaxy S9 Plus


You can actually get rid of the problem by removing the app but then again, you won’t be able to use the app. If you don’t want to use the app and you’re bugged by this issue, then uninstall it immediately to make your phone work perfectly again. However, if Whatsapp is one of the apps you use everyday, then you must try to troubleshoot your phone to rectify the problem. With that being said, here’s what I suggest you do about it:

First solution: Restart your phone

If this is the first time you encounter this problem and you haven’t rebooted your phone yet, then please do. Even a minor glitch in the system or those that are caused by apps may cause other applications to stop working and this could be just one of those cases.

So, hit that power key and reboot it and after which, open Instagram to find out if it still crashes or not. If it still closes on its own or shows the error message, try doing the forced reboot instead:

  • Press and hold both the volume down and power keys simultaneously for 10 seconds or until the device restarts.

This procedure simulates battery disconnect and refreshes your phone’s memory by reloading all apps, services and core functions. If the problem continues even after doing this, then move on to the next procedure.

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Second solution: Reset Whatsapp

By reset, I mean clear the app’s cache and data to bring it back to its default settings or configuration. If the problem is with the app, then this procedure is more than enough to fix it. Don’t worry, you won’t lose any of your important files if you did this:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Whatsapp.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, try to open the app to see if it still crashes and if it still does, you have to do the next solution as it might be a compatibility issue.

Third solution: Uninstall Whatsapp and reinstall it

We have to address the possibility that this could be just a compatibility issue between the app and the firmware. The latter may have been updated while the app might not. While we often suggest to update the app you’re having problems with, this time, I suggest you simply uninstall it to remove all its associations with other apps and services and then reinstall it to make sure you have the latest version of the app in your phone:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Whatsapp.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to make sure you have the latest version of the app in your phone, download a fresh copy from the Play Store and install it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘whatsapp’ in the search box.
  4. Select Whatsapp then tap Install.
  5. To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

Fourth solution: Reset your phone

It’s up to you if you want to do this or just remove the app from your phone. But if you want to continue using the app, then I suggest you do this. A reset will fix any app-related issues and I’m certain this will also fix your problem with Whatsapp. However, make sure you make a backup of your important files and data as they will be deleted during the process. Then, make sure you know the google account you’re using in your phone and its password.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Galaxy S7 stops booting normally after installing Android Nougat, other update issues

We bring you another list of #GalaxyS7 issues. As usual, these problems are taken from reports from some members of our community. If you are yet to see your issue published, don’t forget to continue watching out for more of the same posts in the near future.

These are the specific topics we are bringing for you today:

  1. Galaxy S7 stops booting normally after installing Android Nougat
  2. Whatsapp keeps crashing on Galaxy S7 edge
  3. Galaxy S7 edge can’t read new SD card
  4. Galaxy S7 froze when recording a video | Photos and videos disappeared after Galaxy S7 froze while recording video
  5. Galaxy S7 Messages app only receives SMS from iPhone users but not from Android users
  6. Galaxy S7 email won’t sync due to password issue
  7. Galaxy S7 cannot save alarm after an update | Galaxy S7 slow performance issue, slow typing after installing update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 stops booting normally after installing Android Nougat

I downloaded the latest update (Nougat) over night. In the morning, I let it do its thing. Went through the update screen (green with the gears) and about 20 minutes later it was done. It rebooted and basically have been stuck on this loop of phone turns on, “Android System Upgrading Android..” with the bar stuck at about the “a” in upgrading. Couple of minutes goes by, phone restarts, I’ll see the lock with the blue and green lines that make a circle, it comes back on. Later. Rise. Repeat.

Sometimes when it’s on, i’ll try and go to settings or another app and it’ll go to a screen like it’s loading and nothing comes up. Just a white screen. I have no clue what to do next. I can’t save off anything on my phone because it restarts or wont even let me open an app. Not even sure if the phone connects to the internet/wifi in case it needs to download more info. Thanks in advance for any help. — PT

Solution: Hi PT. Although most update installations proceed as normal, some users may encounter problems. Such problems are caused by a wide variety of possible causes. We don’t want to discuss the reasons why updates sometimes fail on some users but focus on what you can do on your end. Because your phone no longer boots normally, or doesn’t allow you to load an app, creating a backup is out of the question. In an ideal situation, you are supposed to create a backup before you installed the update to prevent losing important data when a situation like this arise. Because you failed to do that, there’s no way you can recover whatever user data you may have stored in the phone’s internal memory.

As far as solutions are concerned, the only effective ones that you can try to do in this particular case includes wiping the cache partition and factory reset. These two solutions require that you restart the phone to recovery mode first. For details on how to do each of them, kindly follow the steps below.

How to wipe Galaxy S7 cache partition

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

How to factory reset your Galaxy S7

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Whatsapp keeps crashing on Galaxy S7 edge

I recently bought a new S7 edge from Dubai and on around the 23rd of February 2017, my WhatsApp crashed, in the sense that it opens for a fraction of a second and then closes. The data is all there and I keep getting chats from friends but i just can’t open it long enough to even open them. but if I am quick enough, I can access a chat or two after several tries. If someone sends me a message, it shows up in the status bar at the top of the phone and when I click on that, I can have a quick chat for a short time before it shuts down again. After many tries, I managed to get to the chat backup settings and managed to backup and change the setting to daily backup including videos. I backed up the phone and went to the Samsung store (when I got back to India) where they tried to reset the settings. When that didn’t work, they tried a factory reset. The gentleman restored the phone and Whatsapp but it didn’t change a thing. WhatsApp still refuses to stay open. It’s the newest update that they released.. With features similar to Snapchat. What do you suppose needs to be done here? Should I just ask the company to replace the phone? I’ve tried whatever options I could, at home and at the Samsung store. — Hayat

Solution: Hi Hayat. If this crashing issue only occurs when trying to use WhatsApp, that can be an indicator that the app itself is buggy, or that another app is causing to fail. To check if it’s the app itself that is causing the problem, there are two things that you can do.

The first one is to delete the app’s cache and data. Sometimes, an app’s cache can get corrupted or outdated so forcing the phone to create a new app cache may resolve the issue. Here’s how to do it:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

The other thing that you can do is try another round of factory reset and observe how WhatsApp works when it’s the only third party app installed. This means holding off installation of other apps after a factory reset so you can check whether or not WhatsApp works or not. If it does, you can assume that one of the third party apps is interrupting Whatsapp app when it’s working. To know what app may be causing the issue is not straightforward and requires further troubleshooting. You must invest more time and effort in identifying it. Unfortunately, the only way to do that is by installing one app at a time and observing how WhatsApp works.

On the other hand, if the problem persists after a factory reset, even when it’s the only third party app installed, the cause must be something deeper. If possible, consider having the phone replaced to fix the issue.

Problem #3: Galaxy S7 edge can’t read new SD card

Hello. I am from Romania (Europe). I just bought a new Galaxy S7 edge. I bought a new SD card of 32GB and mount it, format it. I put on it music and I set the camera to save the photos on the SD card. After 2 days of use when I wanted to see a picture after making it with the camera it denied to open it. And the music wasn’t no where to find it in my phone. Then I understood my SD card was no longer appearing. I reset the phone and the music appeared again but no pictures. This is happening for a few days now. I lost all my pictures I made till now. I changed the SD card to an old one I had of 8GB that was working good. If it acts as the first one it means the problem is with the phone, right? Do I have to send it to be fixed? Thanks! — Loredana

Solution: Hi Loredana. Troubleshooting an issue like this is simple. If the problem won’t occur when using a second SD card (the old 8GB card), that’s a clear indicator that the new SD card is defective. To fix it, try to reformat it on your phone first. If that won’t work, simply discard it and get a new one (or use the old card).

If, the on other hand, the problem continues even with the old or new second SD card, try doing some basic software troubleshooting first as the cause may be caused by a third party app or an unknown software bug.

The first one that you must do is to wipe the phone’s cache partition to tell the phone to create a system cache. Kindly refer to the steps above on how to do this.

If wiping the cache partition won’t work, you can then try to see if a third party app is creating a conflict by restarting the phone to safe mode. Safe mode blocks third party apps and services so if your phone will read the SD card normally, you can assume that one of the apps is problematic. To restart your S7 to safe mode, follow these steps:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Finally, if the issue persists even when the phone is booted to safe mode, performing a factory reset may fix the issue. As the name suggests, factory reset will return all software settings to their defaults. It will also wipe all user data like photos, videos, music, etc. so make sure to create a backup before proceeding. Here’s how it’s done:

  • From the Home screen, tap the Apps icon.
  • Find and tap Settings and then touch Backup and reset.
  • Tap Factory data reset and touch Reset device.
  • If you have screen lock feature turned on, enter your password or PIN.
  • Touch Continue.
  • Tap Delete all to confirm your action.

Now, we think factory reset will fix this issue but if, for some reason, the problem remains, consider having the phone replaced.

Problem #4: Galaxy S7 froze when recording a video | Photos and videos disappeared after Galaxy S7 froze while recording video

I was recoding a video on my S7, it froze. After a short time I tried to reboot but it wouldn’t shut down. The screen was black the power key top left shine blue and the two either side of the home button were illuminated. After a few minutes it shut down and I was able to power on. I recorded another video, all seemed fine. The next day I went to look at my videos to discover all the photos and videos had disappeared. I am using a PNY micro SD card. I’ve tried a reboot again, nothing. I’ve also tried the SD card in a computer, nothing. I can’t get onto my Samsung cloud either. I’ve had the phone since 23 December 2016. Please can you help. Thank you. — Yvette

Solution: Hi Yvette. If a second device like a computer can’t find your files in the SD card, or doesn’t seem to detect the SD card either, that’s a sign that it may had failed or had been corrupted for some reason. Try inserting it in another phone and see what happens. If the third device won’t detect or read it either, you’re out of luck as those files must be gone. The best that you can hope for is to see if the SD card can still be used after reformatting it.

To format an SD card, do the steps below:

  • From home, tap Apps > Settings .
  • Tap Storage .
  • Tap SD Card > Format.
  • Tap Format to confirm.

For your Samsung cloud issue, the best that you can do is to follow Samsung’s system in recovering your account in this page. Click on the “Forgot your password” link, enter and confirm the email you used to register, then type in the validation code.

Problem #5: Galaxy S7 Messages app only receives SMS from iPhone users but not from Android users

I was using the Message+ app for texting and decided to switch to Samsung’s message app for texting instead. It works great except for one thing. I can send texts out to anybody, but the only messages I receive back are from people that have iPhone’s. Anybody I know that has an Android phone will send a text back to me and it will only go into the Message+ app not, the Samsung app. I have made sure that the Samsung app is my default app and I have also turned off the Message+ app to no avail. Any ideas on why this is happening and how it can be fixed? — Renae

Solution: Hi Renae. It’s an odd issue and we haven’t heard of it happening so it must be isolated to your device. There must be some misconfiguration in how the software handles SMS so kindly refer the problem to Verizon. We don’t work for Verizon so we have no data if this is a known bug, or if there’s a solution that you can do on your end. Contacting your wireless carrier may help you fix it.

Problem #6: Galaxy S7 email won’t sync due to password issue

My e-mail account won’t sync, even when I try to do so manually. I have tried turning on auto-sync, and it looks like the app is syncing but no new e-mails show up. It shows the last sync as several weeks ago. I tried re-booting, clearing the cache, everything. Nothing is working. I also tried going into the email server settings, but a message comes up that “A security connection error has occurred.” I tried re-entering my password, but that didn’t work, either. — Jean

Solution: Hi Jean. If your password doesn’t work at this time, that may be the reason why there’s a sync issue going-on. Make sure that you know the correct password of your email by logging in to your webmail first (by logging in using a browser instead of the email app). Once you’ve resolved your password issue, we’re confident that the sync issue will go away.

To be sure, reconfigure your email in the app after resolving the password issue. You can also try to wipe the cache and data of the email app if you want to ensure that there’s no bug that prevents it from syncing properly.

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #7: Galaxy S7 cannot save alarm after an update | Galaxy S7 slow performance issue, slow typing after installing update

I’m trying to set my alarm for the morning, and with the last update there was a giant save button that is no longer on the clock. I can’t find a way to save an alarm at all with the new update.

Also, the typing is incredibly slow. I’m currently writing this, and the keyboard doesn’t even catch up until I’m half way done with the sentence making it incredibly hard to detect errors in spelling. I really need an alarm to get up in the morning.  — Breanna

Solution: Hi Breanna. Whether you installed a security update or a major Android update like Nougat, we recommend that you do these steps to fix the problems you’re having (in this order):

  1. wipe the cache partition
  2. install app and system updates (if they are available)
  3. uninstall incompatible apps
  4. factory reset

We’ve already provided the steps on how to wipe the cache partition and factory reset above so make sure that you follow them.

The second possible solutions involve installing app or pending system updates. This will ensure that all apps are prepared to work with the current Android version running on the device. Keep in mind that installing an Android update does not necessarily mean that apps are updated as well. Outdated apps can lead to incompatibility issues which can manifest in slow performance and weird app behaviors. Make sure that you go over your list of apps and install updates that may be available in Google Play Store. We’re assuming that you don’t install apps from third party sources outside Google Play Store but if you do, it’s your responsibility to update them accordingly. How to do that depends whether a source has an available update for an app. Try to contact the developer if you aren’t sure if an app is compatible with the operating system you have.

Needless to say, you only need to install compatible apps. Bear in mind that not all apps are designed to work with all or with the latest Android versions. If you tend to install apps without checking possible compatibility issues, think again and visit the app’s Play Store page to read reviews from other users. Sometimes, developers will also indicate if their product is compatible with a particular Android version so watch out for that as well. The general rule is to ensure that you only install compatible apps.

We don’t know what alarm app you’re using so we cannot provide specific steps on how to save an alarm for you. Try doing some research on how to do that with help from Google.

 


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How to fix Whatsapp app that keeps crashing on Samsung Galaxy A5 (easy steps)

Even though how sophisticated your device is, there is still no guarantee that all apps you installed would run smoothly. More often than not, app crashes are somehow caused by some minor glitches in the system or the firmware itself has an issue that affects the normal operation of some applications. In addition, if you have tons of apps and services running in the background that would also another reason that the issue, like what we will tackle here, is happening.

In this post, I will tackle the issue that many of the our readers that own the Samsung Galaxy A5 have been complaining about–app crashes. For this particular article though, the subject of our troubleshooting will be Whatsapp. We have readers who reported to be getting the error “Unfortunately, Whatsapp has stopped,” while there are also those who said that the app crashes immediately after launching it. Regardless of the symptoms you’re getting, this article may be able to help you so read on!

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Whatsapp app that keeps on crashing in Galaxy A5


The purpose of these troubleshooting procedures is to determine all factors why Whatsapp keeps on crashing without apparent reason. It is in knowing what the real problem is that would help us formulate a solution to fix it. You may only have to do one or two of the procedures below to successfully fix the issue. Try to see what works for you…

First Solution: Reboot your phone

If you haven’t done it, then you should try rebooting your phone first especially if it’s the first time you encountered this problem. It might be just a minor problem with the firmware or even a glitch which could be fixed by a normal reboot. Take time to restart your device and after which, open Whatsapp to know if it still crashes or not. If it still does, I suggest you try doing the forced restart procedure…

  • Press and hold the Volume Down and Power buttons simultaneously for 10 seconds and wait until it reboots.

Your phone is hardwired to perform a simulate battery pull which will refresh its memory as well as reload all system apps, services and cored functions. If the problem, however, still continues after this, then move on to the next procedure.

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Second Solution: Delete the Cache and Data of your Whatsapp app

Doing this method will bring the app back to its original settings or configuration. Meaning, you will be resetting Whatsapp and all its cache and data will be deleted and replaced with new ones. But the downside is your password and other configurations saved in the app will be erased but I think you don’t have much of an option here…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Swipe a few times to view the contents of ALL tab.
  4. Find and tap Whatsapp.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

After this, open Whatsapp to know if the problem remained or got fixed. If it remained, then try the next procedure.

Third Solution: Check if there’s an update available for Whatsapp

Compatibility is another factor we need to consider when troubleshooting an application. It could be that the application is no longer compatible with the firmware of your phone and needs to be updated. Try to follow the steps below to try and update the app…

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Tap Whatsapp and then tap Update. If the Update button isn’t enabled, then there’s no available update.

Regardless whether you’ve successfully updated the app or not, if it still crashes after this, then you have to move on to the next solution.

Fourth Solution: Try uninstalling and reinstalling Whatsapp

Doing this step will make sure that you have the latest version of Whatsapp app installed on your phone plus you’re ruling out the possibility that the problem is caused by some corrupt or missing data files. Don’t worry, you’re only removing the app from your phone and your account won’t be affected by this.

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Whatsapp.
  4. Tap Uninstall.
  5. Tap Uninstall again to confirm.

Now, here’s how you download and install Whatsapp…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘whatsapp’ in the search box.
  4. Select Whatsapp then tap Install.
  5. To continue, review the required app permissions then tap Accept.

After doing this and the app is still crashing, there is a chance that the firmware has a problem and that may be causing it. You have no other choice but to reset your phone.

Fifth solution: Master reset

A reset is actually more than enough to fix app-related issues so this problem may disappear after the reset. However, you may lose some of your important files and data if you immediately reset your phone without backing them up. So, it’s your call when you want to do the reset especially if Whatsapp isn’t really that important to you.

After the backup and prior to doing the reset, be sure to disable the Factory Reset Protection (FRP) to avoid your device from locking out after the reset. Here’s how you do that…

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

If you’re ready, here’s how you reset your phone…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide have been able to help you somehow. If you have other issues with your device you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Whatsapp that keeps crashing on Samsung Galaxy S9 (easy steps)

When Whatsapp crashes on your Samsung Galaxy S9 or any Android smartphone for that matter, it may close immediately after opening, there are times when you can still use it for a few minutes before it closes or you may get the error message “Unfortunately, Whatsapp has stopped.”

In this post, I will walk you through in determining what causes this problem and probably provide you the solution that we’ve always been using to address similar issues. We’ve already encountered a lot of apps that crashed so we already know a thing or two that could help fix the problem.

If the problem is with a third-party app, you can fix the problem immediately by removing the app but the purpose of this post is not just to remove the app from your phone because that’s very easy to do and that’s not really the solution. What we wish to accomplish here is to fix the problem so that you can continue using Whatsapp on your Galaxy S9. So, if you’re one of the owners of this phone and are currently bugged by a similar issue, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 with Whatsapp that keeps crashing


Regardless whether Whatsapp closes upon opening or shows an error, the problem stays the same and you may be able to fix it by using one of the solutions I presented in this post.

First solution: Reboot your Galaxy S9

If this is the first time that you encounter this problem, don’t do anything complicated yet, instead reboot your phone as it might be an issue with the app or a problem with the firmware. A reboot is more than enough to fix minor glitches caused by some apps or system glitches. So, hit the power key and the restart your phone. After the reboot, open Whatsapp to know if it still crashes or not. If it does, I suggest you try doing the Forced Reboot procedure as it’s more effective than the normal reboot.

  • Press and hold the volume down button and the power key at the same time for 10 seconds or more.

The forced reboot refreshes the memory of your phone, closes all apps running in the background and reloads all core functions and services. After this, open Whatsapp to know if the problem is fixed. If it still crashes, then proceed to the next solution.

Second solution: Clear cache and data of Whatsapp

By doing this, you’re resetting Whatsapp as well as deleting all its caches and system files. All your preferences will be deleted and the app will run like the first time it did after you installed it. If the problem is limited to the app only, then this procedure is more than enough to fix it. Don’t worry, you won’t lose anything important if you did this:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Whatsapp.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, try to open the app to see if it still crashes and if it still does, you have to do the next solution as it might be a compatibility issue.

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Third solution: Uninstall Whatsapp and then reinstall it

Another possibility that we have to rule out is that this issue might be due to compatibility between the app and the firmware. The app may need to be updated to the latest version to work well with the firmware of your Galaxy S9. But instead of updating the app, I suggest you uninstall it to remove all its associations with other apps and services and to delete all its files and data. After uninstalling the app, you have to download a fresh copy from the Play Store and  install it on your phone to make sure you have the latest version.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Whatsapp.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

To reinstall it, follow these steps:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘whatsapp’ in the search box.
  4. Select Whatsapp then tap Install.
  5. To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

Fourth solution: Perform the Master Reset

A master reset is more than enough to solve app-related issues but if the issue continues after the third solution, then you have no other choice. However, make sure you backup your files and data as they will be deleted during the reset and you may not be able to retrieve them after.

After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. After doing all this, then you’re ready to do the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Whatsapp that keeps crashing on Samsung Galaxy Note 8 (easy steps)

Whatsapp Messenger is one of the most popular apps for Android and iOS users alike. It has a really great team of developers behind it so you can rest assured that you won’t find or encounter any bugs anytime soon. But the thing is we have several readers that own the Samsung Galaxy Note 8 who have been complaining about Whatsapp that keeps on crashing.

When an app crashes, it may either close on its own immediately or a few moments after you open it or you may get an error that in this case would say “Unfortunately, Whatsapp has stopped.” Either way, you won’t be able to continue using the app so if you badly need it, you really have to do some troubleshooting to try and fix the problem.

In this post, I will share with you the solution that we’ve been using to fix similar issues. This isn’t the first time we encountered this problem so we already know a thing or two that could help fix it. I suggest that if you’re one of the owners of this phone and are currently bugged by a similar issue, continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy Note 8 with Whatsapp that keeps crashing

The error message “Unfortunately, Whatsapp has stopped” if ever it shows on your phone, is a sign that the problem is not really that difficult to fix. The error itself tells you that the problem is with the app only. You can always get rid of this problem by uninstalling it but then again, the purpose of this post is to fix the problem and that you can continue using the app. With that said, here’s what I suggest you do about this:

First solution: Reboot your Galaxy Note 8

You do this if it’s the first time that you encountered the problem regardless whether Whatsapp closes on its own or shows the error message. It’s possible that the app crashed due to a minor firmware or app issue and such can easily be fixed by a reboot. So, hit that power key and restart your phone.

If the problem continues after this, try doing the forced restart by pressing and holding down the Volume Down button and the Power key at the same time for 10 seconds. It’s basically like the restart but it refreshes your phone’s memory by simulating battery pull. However, if the issue continues after doing this, then you have to do the next method.

Second solution: Reset Whatsapp

A reset for an app means clearing its cache and data which brings it back to its default settings as well as delete all possibly corrupt caches or some data files. For app issues, this procedure is often the most effective so follow these steps to reset Whatsapp:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Whatsapp.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

Open the app after you’ve done this to know if it still crashes or not anymore. If the problem continues after clearing the cache and data, then move on to the next solution.

Third solution: Uninstall Whatsapp and reinstall it

To be more thorough in fixing this problem, it’s better that you uninstall the app you’re having problems with so that all its files and data will be deleted and its association with other apps and services removed. In other words, you’re clearing all the traces of the app. This is how you uninstall an app from your Galaxy Note 8:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Whatsapp.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

After the reboot, you have to download Whatsapp and reinstall it on your phone. With this, you’re pretty sure you have the latest version of the app.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘whatsapp’ in the search box.
  4. Select Whatsapp then tap Install.
  5. To continue, review the required app permissions then tap Accept.

After this and the problem still continues, then you have to do the next method. App problems can be fixed by this but if for some reason the problem continues after you’ve reinstalled the app, then we can now say that problem is with the firmware. The next thing you should do is reset your device.

Fourth solution: Do the Master Reset

The first three solutions should fix the problem but if, by any chance, the problem continues after doing all of those procedures, your last resort would be to reset your device. Reset brings your phone back to its factory settings and delete all your files and data stored in your phone’s internal storage. Your apps, contacts, messages, pictures, videos, etc. will also be deleted so make a backup of the things you don’t want to lose before the reset. Then, disable the factory reset protection in your Galaxy Note 8 to avoid being locked out. Once everything is set and ready, follow these steps to reset your phone.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

If you’re having a hard time removing your Google account, follow this procedure:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

I hope that this works for you. If you have other concerns you want to share with us, leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy Note 5 hotspot stopped working, can’t send and receive MMS, other issues

Hello Note 5 users! Welcome to our newest #GalaxyNote5. This article addresses 10 more issues so don’t forget to browse through the entire length to see if you can find anything helpful.

Below are the specific topics we cover in this material:

  1. Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted
  2. Galaxy Note 5 apps keep crashing
  3. Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update
  4. Verizon Galaxy Note 5 can’t send and receive MMS
  5. Galaxy Note 5 hotspot stopped working
  6. Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message
  7. Galaxy Note 5 won’t connect to mobile data after an update
  8. Galaxy Note 5 reboots randomly, drains battery fast
  9. Galaxy Note 5 makes high pitched sound when headset is inserted
  10. Galaxy Note 5 keeps unable to detect SIM card needs to restart”

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted

Hi…since my latest update on my Galaxy Note 5..my phone keep on hanging..i especially have problem with my Whatsapp app as when i download a video i cannot play it ….the moment i go to do that…my whatsapp stops…for forwarding messages also it is very slow.

Also i for downloading themes i have to first switch off my phone and then start it again and then only i can download any themes or apps from the Google Play Store. —  Tasneem

Solution: Hi Tasneem. For your Whatsapp issue, try to clear its cache and data first to see if that will help. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing changes after doing the steps above, this can mean that there’s an on-going software issue causing both Whatsapp and Google Play Store app to behave erratically. To fix the problem, you must do a master reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 apps keep crashing

Hi. Most of my apps stop working when I try to get on them. Some, like my social media apps, only do it when I’m trying to send a message to someone, my actual message app does that too. But like my Google Play Store won’t even open neither will my google or chrome app. Also, when I open my email app it will show if I have a new email, but when I go to open it, it fails saying, “Gmail has stopped working,” then will give me the option to restart the app, and when I try to, it fails again. but the second time only give me the option to close the app.

My apps that always fail like Google, Chrome, or Play Store used to work and I’d only get the, “app has stopped working,” message occasionally. My phone is fairly new, I’ve had it for about 3 months and it’s been a problem since the beginning. I’ve used Samsung before so i thought it would just be a hiccup or if it continues to be a problem I Google for solutions.

I’ve tried going to apps and clearing their cache. I’ve tried uninstalling and reinstalling them, and I’ve tried unabling and reabling them (that worked 2 times though). If you can’t help I’ll probably have to go to the store.

By now, I’m tired of apps closing on me when I’m doing something, mainly when that something is important. So, if theres anything you can tell me that would solve my problem I would really appreciate it. — Mahima

Solution: Hi Mahima. If wiping the cache and data of each problematic app, that’s probably because the cause is not within them. The first external factor that you should consider is another problematic app that may be creating a conflict with the operating system. To check if that’s the case, boot the phone to safe mode and observe it for at least 24 hours. Here’s how to do that:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.
  7. Observe the phone for 24 hours.

If the phone and apps behave normally when in safe mode, you can bet one of the third party apps is problematic. To remove the problem, you should uninstall third party apps until everything is back to normal. This means you have to check how everything works after you remove an app from the system.

If nothing changes though and the issue continues even when the device is on safe mode, do a factory reset to remove possible software problems.

Problem #3: Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update

After installing the latest update, I’ve had several issues.

 

  • I have to tap very hard and many times for my phone to respond. Sometimes it reverts back to the previous screen because it’s not responding to the tap.
  • Several of my purchased wallpaper features are gone.
  • Also, the font on my notifications screen is so tiny I need my glasses to read. I am not happy with the latest update. — Debbie

 

Solution: Hi Debbie. Android is constantly evolving so changes are inevitable when new updates are installed. Some users may embrace the new changes while others may not. Unfortunately, many carrier-provided smartphones don’t come with an option to decline system updates anymore, making installation of new updates almost mandatory. While this may be good from security perspective, this can also mean users being forced to live with the new changes even if they are unpleasant or problematic.

To fix post-update issues, there are three general steps that you must take:

  1. wiping of the cache partition
  2. Installation of app and system update and making sure that all apps are compatible, and
  3. factory reset

We provide the steps on how to wipe the cache partition and factory reset above so feel free to do them if you haven’t tried them yet.

We don’t know what specific wallpaper features you’re missing but if you can’t find them at this time under Settings app, the current Android version may have changed or removed them for good.

For your font size issue, everything display and font size-related issues can be fixed by changing some options under Settings>Display>Font. Try to play around with the font size you’re comfortable with by dragging the font size slider to the right or left.

Problem #4: Verizon Galaxy Note 5 can’t send and receive MMS

I have a Samsung Note 5 through Verizon. It just did some stupid upgrade, Nougat, maybe? Anyhow, I can no longer send or receive picture messages; it wiped out my dictionary, changed the font size and probably a bunch of other things I won’t like when I figure it out. Other than a factory reset, is there any way to get rid of it? I don’t want to lose game progress or Book catalogue.        — Annette

Solution: Hi Annette. If you downloaded the update by air as provided by your network, then you want to do the troubleshooting steps we suggest for Debbie above.

As far as getting rid of the new update is concerned, there’s nothing much that you can do. If you really want to go back to the previous Android version, you must manually install the update via Odin. Also known as flashing, manual installation can potentially brick your device if not done correctly so you want to do some research on how to do it before actually doing it. You can use Google to search for specific guides on how to do it on your phone.

If you don’t want to flash the previous version of Android and would like to stick to the current one, make sure to contact Verizon regarding your MMS issue. There may be firmware bug causing the problem and only their technical support team may be able to figure out a solution.

Problem #5: Galaxy Note 5 hotspot stopped working

Hotspot and tethering on Samsung Galaxy Note 5 not working. I tried connecting several devices. it picks up the signal, asks for password. I put it but it just shows obtaining IP address for a while then says no Internet connection. So I went to my carrier which is Three and they tried and concluded it was my phone. They advice me to do a factory reset which I did but the problem is still there. — Diana

Solution: Hi Diana. First of all, let’s be clear about one thing — Hotspot and tethering is often a value-added service on most networks. This means that the subscriber will have to pay extra to have it enabled. If you are 100% positive that your account with Three is permitted to have this service, then it’s possible that it’s a phone issue. However, if you are not sure whether or not hotspot service is allowed, talk to your carrier again and see if adding it to your current subscription will fix the problem.

If you were able to use your Note 5 as a hotspot before, try to insert your SIM card to another compatible phone and see if you can enable hotspot in that device. If it continues to fail, that’s an indication that you have an account issue.

On the other hand, if hotspot will work on the second device but not in your Note 5, you can bet there’s a problem with your phone. Since you’ve already tried a factory reset before contacting us, that means that there’s a hardware malfunction causing it. Like other networking functions of your phone, hotspot relies on a particular chip dedicated for it. If that chip is damaged for some reason, it can lead to what you are experiencing now.

If your phone is still under a Samsung warranty, send it in so the hardware can be checked, or the unit replaced.

Problem #6: Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message

Since the newest update, longer text messages are shortened and a “view more” button is added at the bottom of the message. I absolutely hate this feature and want it back to displaying the full message. I have searched and searched, but can’t find a solution anywhere. It’s not technically a problem with the phone or OS, but it’s a huge problem to me, as I get madder and madder each time I see it. Can you please help me? — Brandon

Solution: Hi Brandon. Like what we say to Debbie above, Android regularly receives updates that can sometimes result to problems or undesirable changes. Sadly, there’s virtually nothing an end user can do when it comes to design or coding changes like the one you’re having right now. There’s just no “revert” button that you can press to bring back the old behavior of an app or operating system. If you’re having an issue with a pre-installed messaging app from your carrier, you can raise your concern to them. We doubt there will be an immediate solution for it but at least you’ll be barking at the right tree.

As a possible workaround, you can also try using other messaging apps from the Play Store so you can see if they can provide you with what you want.

Problem #7: Galaxy Note 5 won’t connect to mobile data after an update

Hi. I have a Galaxy Note 5. A few days ago I pushed the restriction background data so that my mobile will use wifi alone. Yesterday I had a system update on my mobile and since then I don’t have mobile data, I can only use the wifi. I have tried searching for some different settings but couldn’t find anything that should be changed. Do you know what might make it work? Thanks. — Esther

Solution: Hi Esther. If disabling the Restrict Background Data option did not solve your problem, you should talk to your carrier for direct assistance. This is especially important if you are on a limited data plan.

If you want to do some device troubleshooting, you can do our suggested troubleshooting steps for Debbie above.

Problem #8: Galaxy Note 5 reboots randomly, drains battery fast

My Note 5 prompted me to update it like always. However I am not sure if the charger disconnected during that time or what may have happened but it turns on and off randomly. won’t stay charged unless it is plugged in and the battery drains rapidly.  I cannot keep it turned on long enough to accomplish as much as a text message. I’ve tried a few of the troubleshooting techniques from your site but they are not working. The screen says “Upgrading Android” (in the notification bar) but it doesn’t do anything. Please tell me if there’s anything I can do! Thank you. — Janaeclemmons13

Solution: Hi Janaeclemmons13. if your phone is currently installing an update, the best thing that you can do is wait until it’s done. Don’t interrupt it by unplugging it from the charger, or by turning it off intentionally.

If the device has been rebooting on its own though, the only troubleshooting step that you can do is to check if you can make it stable again by booting it to alternate modes. Only then can do you follow up troubleshooting.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your Note 5 continues to boot randomly on its own and won’t even allow you to boot to other modes, there must be a hardware issue at hand. You should send it in for repair or replacement.

Problem #9: Galaxy Note 5 makes high pitched sound when headset is inserted

My Samsung Galaxy Note 5 plays very high pitched ringing and static in addition to whatever media I am listening to whenever I insert my headphones into it. it only occurs however when the phone screen is on and there is media playing. I have tried switching headphones repeatedly and I have turned off and on my phone but nothing seems to have worked. — Alaina

Solution: Hi Alaina. We don’t think this is a software issue but we still recommend that you start your troubleshooting with factory reset. If nothing changes after performing a full reset, you can assume that the headset port may be malfunctioning. In this case, you want to have the hardware checked so you can be advised if the phone can be repaired, or if a replacement is necessary.

Problem #10: Galaxy Note 5 keeps unable to detect SIM card needs to restart”

I am having a problem to have a new SIM card put in about once a month. It started prior to the last update. I took my phone in 4/23/17 to have another SIM card placed. The ATT agent said that my phone was probably failing. I do have insurance for a phone replacement but why is the phone failing? The message “unable to detect SIM card needs to restart” will just randomly pop up. Sometimes it happens continually. As soon as I restart it, the same message pops up again. It might do this 4 or 5 times in a row. Then after a period of not doing it, it will happen again. Under android version all it says is 7.0. — Sue

Solution: Hi Sue. We don’t have much information about your phone to give you an accurate idea why this error keeps showing up but if it has been accidentally dropped  or got wet before, there’s a chance that it may be due to hardware damage.

Like Alaina above, we say you try factory reset first to address possible software-level glitch that may have developed after some time. If that won’t work, proceed with phone replacement.

 


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