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Verizon Galaxy S5 cannot receive MMS on T-Mobile network, plus other problems

S5 MMS

We bring  to you some of the #GalaxyS5 issues we received from other readers in the past week. If you want to look for previously posted S5 troubleshooting articles, please visit this page.

  1. Verizon Galaxy S5 cannot receive MMS on T-Mobile network
  2. How to bypass Factory Reset Protection on Galaxy S5
  3. Galaxy S5 freezes during software update
  4. Galaxy S5 that won’t turn on loses all data in memory
  5. Galaxy S5 Gmail account not receiving emails with attachments or links
  6. Unable to update Galaxy S5
  7. Galaxy S5 won’t power on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Verizon Galaxy S5 cannot receive MMS on T-Mobile network

I was originally with Verizon, bought my phone at full price. Switched to T-Mobile because they said my Samsung Galaxy S5 would work with T-Mobile.  I called Verizon to verify my phone was unlocked and they said they come factory unlocked and since I paid in full and have no contact I was good to go.  I followed your help I found on your site with APN settings and saved then restarted my phone. I now have data but still cannot receive MMS messages. I had a friend send me a picture and it came and said unknown address as the sender in the message says message not found. I have been getting these for days since activating on T-Mobile just didn’t realize what it was until now.

I also get a message saying SIM card not from Verizon that I can’t clear but I saw your info on how to remove that. I just haven’t attempted it yet.  I really want to avoid buying another phone at the moment but will if it comes to that just trying to trouble shoot everything possible before spending money. Thanks. — Ryan

Solution: Hi Ryan. It’s a known fact in Android community that Verizon phones are particularly hard to work even when unlocked and used on another carrier’s network. The first thing that you want to do here is to ensure that all network settings are correct. To do that, you must ask help from T-Mobile technical department. Below is the APN settings for T-Mobile that we know of at this time. Some of the details may have been changed by T-Mobile so you have to contact them to confirm everything.

Name: T-MOBILE

APN: epc.tmobile.com  but you it’s an LTE Device, use: fast.tmobile.com instead

Proxy: <Leave in Blank>

Port: <Leave in Blank>

Username: <Leave in Blank>

Password: <Leave in Blank>

Server: <Leave in Blank>

MMSC: https://mms.msg.eng.t-mobile.com/mms/wapenc

MMS proxy: <Leave in Blank>

MMS port: <Leave in Blank>

MCC: 310

MNC: 260

Authentication type: <Leave in Blank>

APN type: default,supl,mms

APN Protocol: Leave it to the Default one

If T-Mobile confirms that all your APN and network settings are correct, you may have to end up rooting your device so you can further customize and remove Verizon-related apps and restrictions. Please use other online resources for ways on how to root your phone. Keep in mind that rooting can brick your phone if not done properly. If you want to accept the risks, this guide can be a good start.

Problem #2: How to bypass Factory Reset Protection on Galaxy S5

Tried doing a factory reset and it is saying: This device is locked because of an abnormal factory reset. Sign in to the previous Samsung account that you have already signed in to on this device to confirm that it belongs to you.

The problem is that my brother gave me the phone and I don’t know his info and there is no way to get in touch with him. He did the same thing when he bought the phone from his friend and it worked fine. It wants me to enter an ID and password. I did go to the recover of and password website and created a new account with a new password but it isn’t accepting either. Is there a way to fix this or can I reboot it somehow?– Eric

Solution: Hi Eric. If your Galaxy S5 had been updated to Android 5.1 or higher prior to your attempt to factory reset it, the new security feature called Factory Reset Protection (FRP) must be at play right now. This new security feature was added by Samsung on their devices running Android Lollipop and higher to prevent unauthorized access and factory reset. A video created by RootJunky discovered a possible workaround but we are not sure if this is still effective at this time. Otherwise, your only other option is to contact your brother and ask him to enter his credentials on the phone.

Problem #3: Galaxy S5 freezes during software update

I plugged my phone into my Macbook and the Verizon software assistant icon came up asking me to upgrade software. The update was supposed to last up to 90 minutes, after 6 hours, it was clear that it had frozen. I disconnected the phone, then Verizon software assistant wanted to repair, but the repair freezes between 57-65% and my phone is absolutely useless! It does not boot up, only shows a screen stating that my software update fails, telling me to repair the device. I have tried 8 times, and the repair freezes every time. — Joi

Solution: Hi Joi. What you need to do here is to clear the phone’s cache partition and perform a factory reset if necessary. Updates can sometimes result to unforeseen consequences due to variety of reasons. Doing the above solutions though has proven to be effective. To clear the cache partition, simply follow these steps:

  1. Turn the phone off.
  2. Press and hold the following buttons together: Power, Volume Up and Home.
  3. Release the buttons once the Android system recovery menu appears.
  4. Use the Volume buttons to navigate to Wipe Cache Partition option.
  5. Press the Power button to confirm selection.
  6. Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

To do a factory reset, simply do he first three steps then select wipe data/factory reset option.

Problem #4: Galaxy S5 that won’t turn on loses all data in memory

After the last usage of the Merriam Webster dictionary app, I placed the phone on my kitchen table. I had dinner, went to use it after, and it was completely unresponsive. I have checked the battery, purchased a new battery, put that one in, charged, checked the battery pins to see if any were “odd looking” but nothing appears out of the ordinary physically.

I did not drop it on the floor, or in the toilet bowl or anywhere. It just stopped, totally, completely. I brought it to where I purchased it, Best Buy, and they tried a few things, like pressing the power button, volume button and the home button simultaneously, took the battery out but did not get the device to power up.

I’m currently using my old Galaxy Note 1 with a new SIM card and new memory card.

I recently lost my brother, age 48, and I had pictures and videos and texts from him on there that were not saved to the SD card. They are all in the internal memory of the phone. 

I am so upset that I may never get to see all of the pictures and videos of my brother again. This is much more important to me than whatever the monetary cost of obtaining a new phone, obviously.

If you could help me in any way I would sincerely appreciate anything you could do to help me. I would pay for any service you could provide me. Thank you very much. 

I am saddened by the fact that not only did I quite possibly lose these sentimental items, but also regarding the fact that I could have prevented this by saving the pictures and video to the SD card, which I have done on the phone before, but not in the time period of about a year.  I could have backed it up to any service or cloud but I did not which I could kick myself for. Anything you can recommend, please. Thank you very much. — John

Solution: Hi John. We’re sorry to hear about your situation but the only way to recover data from a smartphone, Android phones included, is to ensure that they are powered. Your phone’s internal storage memory called Nandroid needs power in order to be accessed by whatever means.

Unlike a PC hard drive that you can easily remove and plug in to another device to access its contents, Nand flash memory is an integral part of the motherboard and has a hardware-based security protection that prevents access to its contents even if it’s physically plucked out. Removing the memory chip and reading its contents require highly specialized tools that may not be available in your local electronic repair shop. Only government agencies and investigators are crazy enough to attempt to try to access memory chip contents. And even them doing it cannot guarantee complete extraction of data. Current chip encryption in Samsung devices simply makes data extraction very challenging, if not impossible. Needless to say, failing to turn the phone back on means losing all your data.

Problem #5: Galaxy S5 Gmail account not receiving emails with attachments or links

For some reason I can’t send an email attachment or link to my wife’s Samsung S5 from my iPhone. I can send other emails. It is not that I can’t open the attachment, but the email will not even show up in her S5 for her Gmail account. I signed into her Gmail account through a browser and it does not show the email in her inbox. I was reading an article on my iPhone that I wanted to send her. I selected the up arrow on bottom of page and selected Mail and it created a link and I sent it. The message was sent from my iPhone successful but it never shows up on her S5 Gmail account.  Everything else works.  Just attachments or links. I just sent an email to her S5 Gmail account from my Comcast account from my laptop, and it sent with the link attached.

This just started today. Thank you. — Sean

Solution: Hi Sean. Please check your wife’s Gmail account settings using a PC browser to see if there are any Filters or Blocked Addresses enabled that might have caused this issue.

You also have to check other folders in her email like Spam and Deleted Items to see if your messages with attachments or links are forwarded there.

Alternatively, you can also post your issue in Google Help Forum so Google’s representative or its community can help you figure out a solution.

Problem #6: Unable to update Galaxy S5

Hello Sir/Madam. I am using Samsung Galaxy S5. i think it is imported from Korea and it is unlocked in India. When i purchased my mobile it has OS with 4.2 but I updated it to 4.3 with Samsung Kies 3. Now my issues are:

1) When I’m trying to update my OS through my mobile settings/software update it says “Your device has been modified. Software updates are not available”.

2) When I’m trying to update my OS through Samsung Kies 3, and I connect my mobile to my laptop it says “Device not responding. Disconnect and reconnect the cable”. I had tried other mobiles and there’s no problem with the cable. Samsung Kies 3 is up-to-date with the latest version. Please help. I need to upgrade my mobile to the latest version. Thanks in advance. — Ravi

Solution: Hi Ravi. If official methods of updating Android won’t work, you can always opt to do a manual update. The only downside to doing it yourself is  the amount of effort required. If you haven’t tried to manually update Android before, you will need to spend considerable amount of time reading and researching to give you a better picture of what you’re about to do.

Doing an Android manual update requires rooting the phone, which is an entirely different procedure to do. Manual update procedure, also called flashing, together with rooting have inherent risks that can result to transforming your phone into an expensive paper. Make sure that you follow guides you will be using for both procedure to the letter. We can’t emphasize this point enough. While it’s not rocket science, the procedures can easily overwhelm an Android beginner. If you know someone who has already tried rooting or flashing, try asking for assistance from him or her. Otherwise, asking Mr. Google on where to start is smart idea.

Problem #7: Galaxy S5 won’t power on

Last night when I went to bed, I deleted a few unnecessary apps and then plugged my phone in to the charger like normal. However, when I woke up, there was an odd message on the screen that basically told me I could either wipe my phone’s cache or reset it to factory settings. This has happened once before after restarting my phone (about a month ago), and I simply took out the battery, waited an hour, put it back in, and it worked fine again (all without having to reset the phone or wipe the memory).

So, knowing this and having done it before, I simply took out my phone’s battery and decided to try the same method. However, after an hour, I got no response when trying to turn on my phone again. It has now been a day, and it still will not turn on. I have tried plugging it into a charger again, taking out the battery and holding down the power button, holding down all the volume, power, and home buttons, but nothing has worked so far.

I know this is a weird scenario, but if there is any way you can help me it would be much appreciated! My job and school work heavily depend on this device and the contacts I have saved to it.

(P.S. I’m not sure what the “Android Version” is because I am unable to turn my phone on and check in the settings like the instructions say). — Juliette

Solution: Hi Juliette. There’s really nothing much that we can tell you what to do if your phone won’t boot up normally. You should however try to see if you can turn it by going to recovery mode, download mode, or safe mode. These procedures require pressing a combination of hardware buttons. For example, to access recover mode, you have to turn off the phone completely and then press simultaneously the Power, Home, and Volume Up buttons. Download mode can be accessed by pressing Power, Home, and Volume Down buttons at the same time. For instructions how to boot in safe mode, please visit this page. If you’ll be unable to turn the phone on by doing any of these procedures, a hardware problem must be the reason behind it. Try replacing the battery to see if that will help. Otherwise, bring the phone to a shop so it can be physically checked for damage or errors.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Using a Verizon Galaxy S5 on T-Mobile network, other power issues

S5 T-Mobile

Today we share to you other 4 issues addressed to us by some TheDroidguy readers. If you are new to our site, make sure to browse other #GalaxyS5 articles for more solutions.

Below are the specific topics discussed in this post:

  1. Using a Verizon Galaxy S5 on T-Mobile network
  2. Galaxy S5 won’t turn on after charging
  3. Galaxy S5 reboots when Snapchat opens
  4. Galaxy S5 crashes and has bootloop issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Using a Verizon Galaxy S5 on T-Mobile network

I was given an unlocked Verizon Galaxy S5 and have confirmed that it can connect to the T-mobile network with my T-mobile SIM card. T-mobile also says it should work also once I insert the T-Mobile SIM…and update the settings.

Now I would like to re-flash the firmware from Verizon to T-Mobile in order to get rid of all of the Verizon stuff that no longer applies since I’m on T-Mobile.

Current configuration:

SM-G900V

Android V: 5.0

Baseband V: G900VVRU2BOE1

Hardware V: G900V.05

Configuration V: J13.SAM.SMG900V.1

Questions:

1) Is it possible to re-flash the firmware from Verizon to T-Mobile in order to get rid of all of the leftover Verizon stuff?

2) I see a warning over at http: // www. Galaxys5update . com/galaxy-s5-stock-firmware/ that says “Each of these Galaxy S5 versions uses different firmware build, flashing a non-specified stock firmware to other Galaxy S5 variants may result into bricks.” So I’m a bit nervous to just try it and find out.  I don’t want to brick my phone!

3) It appears (from my novice viewpoint) that I should be able to simply re-flash using the latest (or at least some version of the firmware) here: http: //www. sammobile. com/devices/specs/SM-G900T/   Is that the case, or am I likely to brick my phone if I do so?

4) Do you have any additional suggestions for success in this endeavor?

Thanks! — Brad

Solution: Hi Brad. Before we proceed to answering your questions, we have to remind you that there may be some potential mobile connection problems later on with this device. The reason for that lies in the fact that Verizon phones like your Galaxy S5 uses CDMA technology. Phones of this type don’t usually work properly or at all with GSM networks like that of T-Mobile. We are glad though that you are assured by T-Mobile itself that the phone may work on their network after all.

1.) Now to your questions. For the first one, the answer is no. The Verizon firmware (SM-G900V) is designed to work with an S5 shipped for use by Verizon so flashing a T-Mobile SM-G900T will certainly cause problems.

2.) The second question is addressed by the previous answer. Even when flashing the correct firmware, there’s always the risk of problems during and after the procedure. For example, a faulty USB port can potentially corrupt the data being transferred from a computer to the phone’s flash memory. A sudden power failure can also brick the phone. Other reasons for potential failures can happen that may result to unrecoverable state. We don’t recommend flashing or modification of the firmware so do it at your own risk.

3.) As mentioned, SM-G900T firmware is for T-Mobile Galaxy S5 only. Never use that on your phone.

4.) There are three types of ROMs, also known as firmware or operating systems — original stock, carrier, custom. The original stock firmware is the Android version released by Google that doesn’t have any modifications, either cosmetic or functional, done by a manufacturer and/or carrier like Samsung or Verizon. The carrier firmware or ROM is the Android version with added functionalities, features, and design changes from a carrier like Verizon. This is the current firmware on your phone. Finally, custom ROMs are Android versions that are popularly found in the XDA-Developers Forum and have more additional features, hacks, functionalities on top of the stock or carrier firmware offerings.

What you can try to do is to either flash a truly stock firmware or a custom ROM on your phone. As mentioned above, flashing has inherent risks involved so you must accept the fact that you still end up bricking the phone somehow if something goes wrong. For additional third party support, please use Google to look for resources.

Problem #2: Galaxy S5 won’t turn on after charging

The other night I was charging my Galaxy S5 and was working just fine. About 20 minutes later, I tried to use the phone and it was halfway working. Part of the screen seemed to not want to work, or at least that’s what it seemed (could have been the phone lagging terribly). It was also not wanting to connect to the Network. I did a reboot and that didn’t fix anything. I tried to connect a charger to it and it was charging, just charging really slow, So slow that it got to the point that the phone actually died on the charger. Since then I have not been able to get the phone to take a charge from any of my chargers and it has become a sitting brick. Someone I know mentioned that it could have been a Total Hardware Failure. Is that common with these phones after time? Is there anything I can try to maybe get the phone back and operating normally? — Dylan

Solution: Hi Dylan. The battery and not the phone may have died on you. Consider replacing the battery to see if that will work.

You can also attempt to boot the phone (as it is now) in safe mode to see if you can boot it that way. Make sure to leave the phone plugged in to the charger for at least 30 minutes before attempting this procedure. Also, keep the phone connected to the charger during the process to ensure constant power source. Here are the steps to boot the phone in safe mode:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Safe mode is an alternative boot environment that prevents third party apps from running. If one of your apps is the culprit, the phone should boot up fine in this mode. If the issue remains, or if the phone fails to even start, have the device checked by a technician for a possible hardware issue.

Problem #3: Galaxy S5 reboots when Snapchat opens

About last week sometime, it seemed like everytime I opened Snapchat my phone would crash. Then I deleted snapchat and it was still happening, now more often. I tried taking the battery out and leaving it out for a couple minutes and nothing changed. It started happening more often to the point where I couldn’t finish a text or even open an app up once it restarts. I put it on the charger and it’ll stay on, this is the only time the phone will stay on. When not on the charger, the phone just keeps dying.

I have it on Boost Mobile and everytime it restarts it’ll make it to the boost mobile screen but will shut off and restart again before it even gets to my lock screen. I’ve already ordered a new battery offline, hoping that will help. However, the battery won’t be here till the end of the week and I’m hoping you may be able to come up with a solution for me if any.

Recently, I deleted all my pictures and videos, and downloaded a bunch of apps that I’ve been wanting to download for a while but didn’t have the space. I’ll include those as well, but the problem was happening before then about a week or so. — Anice

Solution: Hi Anice. You may have a similar issue with Dylan above. In your case though, we strongly believe that it’s the battery that’s causing the reboot. There’s nothing that you can do on your end to fix that. The usual software troubleshooting that we suggest are clearly of no help either. You have to wait for the battery replacement to see the difference.

Problem #4: Galaxy S5 crashes and has bootloop issue

I’m having trouble with the lock screen or the power button (i don’t know which caused my phone crashed). So when i read some articles (blog to be exact) on Chrome, the screen sometimes turned off automatically, right? i tried to woke up the screen by pressing power button but the screen remainsl black, so i pressed the power button once more. My phone is glitched, then restart and doing bootloop. i’m in stress after go back to the local service TWICE just because of that. what goes wrong? the mainboard? the power button? help!

Device: G900F

Running on latest firmware 5.0

Device status: still free from any data, like a new phone, just took it from the local service, install + update some apps. The normal apps.

P.S: After the bootloop, i removed the battery, and reinstall the battery, and turned on the phone. it booted! but i don’t have any guts to restart my phone again. I’m afraid i’d bootloop again (from my experience, when my phone is booted normally after bootloop, i test my phone by doing restart, aaaand the phone is bootlooping again), or read articles on Chrome. — Reza

Solution: Hi Reza. This bootloop issue may be due to a corrupt system cache or firmware. We recommend that you try two things —  deleting the cache partition and factory reset.

Sometimes, a corrupted or outdated system cache leads to app issues so it’s best if you can refresh it. Here’s how to do it:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

 

If nothing changes following system cache deletion, back up your personal data like photos, videos, contacts, etc and do a factory reset. Simply follow these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Verizon Galaxy S5 Problems After Lollipop Update & Ways To Fix Them [Part 3]

Samsung-Galaxy-S5-Tutorials

Hello guys! This is the 3rd part of our Galaxy S5 Troubleshooting series for Verizon subscribers who contacted us about their problems. There’s about a dozen of problems I addressed in this post so if you emailed us before or currently bugged by a problem or two, try to skim through it to see if your concerns are among the ones I cited.

We are always willing to help our readers deal with issues with their phones. So, feel free to send your questions/problems to [email protected]. You may also post on our Facebook wall, Google+ page or Twitter. Our team reads every email we receive, conduct research, contact people we know who might be able to help answer some questions and write solutions and/or troubleshooting guides to help you. So, please do your part and include every possible information relating to the problem you have with your phone.

The following are the problems I addressed. Click on a link to jump to a specific issue:

  1. Verizon Galaxy S5 Can’t Make/Receive Calls
  2. Verizon Galaxy S5 Can’t Read MP3 Files
  3. Verizon Galaxy S5 Shows Odd Boxes on Keypad
  4. Galaxy S5 Froze & Stuck on Verizon Logo During Boot Up
  5. Cooling Down Icon Popped Up on Verizon Galaxy S5
  6. Verizon Galaxy S5 Lollipop & Email Problems
  7. Verizon Galaxy S5 WiFi Won’t Turn Back On
  8. Calendar Information Lost After Lollipop Update
  9. Verizon Galaxy S5 Can’t Connect To WiFi After Update
  10. Multiple Issues With Verizon Galaxy S5 After Update
  11. GPS Inaccurate After Lollipop Update

Verizon Galaxy S5 Can’t Make/Receive Calls

Problem: My wife’s S5 started to have many dropped calls over the past three months. Now she can not receive nor send calls. All incoming calls go directly to voice mail box. All other functions seem to work including instant messaging and Words With Friends. We took the phone to a Verizon store and they performed a soft restart and replaced sims card. Problem not fixed. Called Verizon technical department and after 3 hours on phone and bringing phone to factory settings no solution. Verizon is apparently looking into cell phone tower problems to see if this was the cause. Funny, my S5 working fine from same towers. Verizon said a solution will be available after 72 hours. Still waiting….6 hours to go. Brother-in-law had same problem with his S5 in the Boston area…same issue…same cell tower excuse. He had to up-grade his phone to resolve situation. I think Verizon or Samsung should replace phone because it is still under a year old. Any other possible solutions? Thanks, Matt.

Suggestion: Hi Matt. Frankly and honestly speaking, there’s nothing we can do on our end that could fix this problem as it is obviously a network problem (not necessarily a tower issue in your area). When I was working as a tech support for one of the wireless companies in the U.S., I often got calls from customers who have the same problem as your wife. More often, the phone number (just the number and not the account) is disabled but since it’s still registered in the system, all incoming calls will be routed to the voicemail. We had a tool that can fix this problem in one click, so I’m thinking the issue might be a bit complicated. If not, why the tech department needs 72 hours (imagine 3 days without service) in order to give feedback on the problem?

So, for now, let’s wait what Verizon tech support will say about it and what they can do to restore your wife’s service. Again, this is beyond our control.

Verizon Galaxy S5 Can’t Read MP3 Files

Problem: I’ve been having this problem for a while (Galaxy s5 Verizon non rooted). When I get music from YouTube to mp3 or any other source for the matter the stock music player will display an error message saying the file isn’t supported. I check the file and its .mp3. I tried at least 6 other music apps and they read the songs just fine. I love the lollipop music player so I don’t want to change it. Please help me. — Ryan

Troubleshooting: You never mentioned if the stock music app can play non-converted .mp3 files. If it does, then the issue isn’t with the phone or the app but in the conversion of media files to .mp3 format. You also didn’t mention what method or app you’re using to convert YouTube (or whatever your sources are) videos to MP3, so I really can’t provide a specific fix to this problem.

You said, however, that other music players can read those converted files just fine. So, it’s clear that the stock music app can’t decode the files you converted to MP3. I suggest that your try to convert those MP3 files into MP3 files. Yes, you read that right, MP3 to MP3. But this time, try to use the app MP3 Media Converter.

Verizon Galaxy S5 Shows Odd Boxes on Keypad

Problem: Hi, my name is Celina and I’ve recently started having an issue with my Galaxy. When I go to unlock my screen I see odd little white boxes and letters beside the numbers on my keypad which I use to unlock my phone. I would like to know if I could fix this on my own or if I’d have to go get my phone checked for a virus or something of that nature. This recently started happening and if my lock my phone and go to unlock it again more boxes appear and some even are put over the numbers so I can’t see which numbers to press on the keypad to unlock my phone. I’d appreciate it if you could help me. Thank you. — Celina

Troubleshooting: Hi Celina! This is the first time we’ve heard of this issue so it’s not common considering we already addressed almost 1 thousand S5 problems reported by our readers. I was actually hoping you would take a screenshot and attach it to your email for us to have a clear picture of the problem.

There is a possibility an app is causing this. Please boot your phone in safe mode and then try to see if those odd boxes still show up. If not, then you need to find the app that’s causing the problem and uninstall it. Otherwise, it’s a firmware issue and master reset is just the most logical procedure. You may also email us back and provide a screenshot so we can dig into this problem deeper.

UPDATE: I asked a friend of mine who happened to have experienced this problem. He said it’s probably a bug with lollipop. There’s no permanent fix to this problem but just to temporarily address it, wiping the cache partition may work as well as master reset but the problem will definitely come back. After a few days. He himself already did the reset twice and the problem returned. Unless Samsung rolls out an update to fix the bug, this problem will keep coming back. Another workaround is to use Swiftkey as alternative to the stock keyboard.

Refer to the procedures below to wipe cache partition and perform master reset:

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Frozen & Stuck on Verizon Logo During Boot Up

Problem: Hi Samsung Team, my Galaxy S5 this morning froze while I was listing to Pandora, when I tried to back out of the app the reaction time was extremely slow. Once the Pandora app closed, all of the additional aps on my home screen disappeared and only displayed my wall paper. The phone froze and turned black, mimicking like it was turned off. My attempt to restart the phone by holding down the power key, resulted in the phone freezing on the Verizon Wireless logo. I took out he battery, and put it back in hoping that would fix the issue, however now the phone just won’t turn on.

Can you please help with this issue? Or at least explain what’s going on? Lastly, I’ve never had problems with this phone until the latest upgrade requirement was installed. Thank you, Curtis.

Troubleshooting: Hi Curtis! First of all, we are not associated with Samsung nor with Verizon but we are always willing to help our readers especially those who emailed us. Now, about your problem, since you specifically mentioned the problem occurred while you were using Pandora, the first thing I want you to do is boot your phone in Safe Mode. Please refer to this guide:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

In safe mode, try to observe your phone’s performance to know if it still freezes. If so, then the problem isn’t with Pandora or any of your apps but with your phone’s firmware. Backup your data and perform full hard reset.

If, however, the phone couldn’t boot in safe mode, try to go into recovery mode and wipe cache partition, then boot into safe mode again. In case the phone performs normally in safe mode, boot in normal mode and find the app that’s causing the problem and uninstall it. Of course, begin your troubleshooting with Pandora.

Cooling Down Icon Popped Up on Verizon Galaxy S5

Problem: Hey there. I have a Verizon Galaxy S5. It recently had an update, so I downloaded it and installed it. About an hour after installing the update, the “cooling down” icon popped up. I did a little research and learned that most people have, recently, had this issue among others happen with the recent Lollipop update. I investigated this thinking I had updated the system to Lollipop, but I hadn’t according to the system software version. It had just reupdated or something to KitKat 4.4.4, which is weird because it already had it. I’ve had the cooling down icon for about 4 hours now and have been having sporadic network connecting and reconnecting notifications. My S5 has downloaded and prompted me to install Lollipop, but I’m refusing to do so until they come up with a stable fix. Any suggestions as to why it did this or how to get the cooling down icon to go away? Thanks. — RZ

Troubleshooting: Hello RZ! Let’s get things straight, you downloaded and tried to install lollipop but it didn’t push through. Then the cooling down icon popped up despite the fact the phone wasn’t overheating nor hot at all, right? So, apparently, the failed update process caused the problem and it seems like some data or cache were corrupted by it. That said, there are two things you can do:

  • Wipe the cache partition — this will take care of the problem in case only caches were corrupted. This must be the first thing you should do as it may save you from all the hassle of backing up your data.
  • Factory reset — if wiping the cache partition didn’t work, then this is the last resort. However, you will have to make a backup of files or data you don’t want to lose especially ones that were saved in your phone’s internal memory.

If all else fails, send the phone in for repair. I am sure that reflashing the firmware will fix the problem.

Verizon Galaxy S5 Lollipop & Email Problems

Problem: Droid Guy, I’ve had quite a struggle with the new lollipop system. Before getting into it, my phone had zero problems, great battery, ran fast, overall was a great phone. I’d go to bed after 16 hours of moderate to heavy use and it’d be at 50%.

Post Lollipop: It installed on my phone, and the phone became very slow and would overheat and DRAIN the battery while just sitting still. I noticed in particular it would be group texts through the standard Message+ App. I wouldn’t even have to look at them and the phone would drain a solid 10% in 10 minutes (or worse). The overall draining got better as apps updated, but the group message problem still persisted. I’d heard a factory reset would solve several problems and that lollipop should actually have better battery life, so about a month in to the new update, I went for it. Battery Percentage after a 16 hours of use would be around 15% before factory reset.

Post Factory Update: EMAIL PROBLEMS! A brand new problem arose, and this made it worse than before, by a lot. The phone would be consistently warm, and would drain 12% an hour. I noticed it was “Exchange Services” in combination with the Android System draining all the battery. So, reluctantly, I removed my corporate email from my phone, which has contacts, calendar, and email (this had been installed since I’d had the phone with no problems, ever). This fixed the battery drain, but I’d like to be able to have it on my phone. While email installed, phone died after 9 hours. Without, will be around 30% after 16, so still not great, but manageable. The couple other minor problems are receiving pop-up notifications on my wi-fi at work, which did not happen before, but now does post reset. I’ve heard both of these problems before on various forums, but no clear solution.

One more thing I thought of with the email. I noticed in the battery life monitor screen that the phone lists itself as “awake” even when the screen is off while email is installed. When its not installed, the phone will sleep correctly.

Please help! Thanks. — Brian

Troubleshooting: Hey Brian! If what I say next won’t help fix the problem, then I think the firmware needs to be reflashed so that these problems will be solved.

Exchange Services will only run in the background if user sets up a corporate email using the stock email app, which you did. I gotta tell you that it will jump to the top of the power hogs list if it continued syncing without an active internet connection (regardless whether it’s through WiFi or mobile data network). Unlike other background services, Exchange Services will keep trying to pull down data from the servers and the more it does that, the faster it drains the battery not to mention keeping your phone “awake” most of the time. In other words, it’s just the effect of what the real problem is after the factory reset.

The real problem here is represented by the notification that keeps popping up when you’re within range of your company’s WiFi network. You said that the phone never notified you of the availability of a WiFi network when you’re at work before because then, it automatically switches from mobile data (I am assuming that when you’re not at work, you’re using mobile data to have an internet connection). Now, it still does that but the recent lollipop update seems to have messed it all up for you. It made the phone super sensitive as to the strength of signals it receives that is why it frequently switches back and forth (from mobile data to WiFi and vice versa), which may result to interrupted, slow or no internet connectivity at all.

That said, the solution to this problem can be found in the Settings of your phone. Just follow the steps below:

  1. From the Home screen, tap Apps icon.
  2. Tap Settings.
  3. Tap WiFi.
  4. Make sure the checkbox next to Smart Network Switch is NOT ticked.

I hope this helps!

Verizon Galaxy S5 WiFi Won’t Turn Back On

Problem: My wife has a Verizon Samsung galaxy s5 and today it just disconnected from her WiFi at work. Not only that, but it turned the WiFi off and now will NOT let us turn it back on. I have the same phone and I turned my WiFi off then back on and it worked fine. Her Co worker had the same exact thing happen to him today as well. Won’t connect to our home network, nothing. When you push the switch to on, it just goes straight back to off. Trying you before just going into a Verizon store. — Andy

Related Problem: I have a Verizon S5 since last year and I don’t have an issue in my device. However, the issue started just this week when I updated my phone’s software to lollipop. There’s an instance that the device will automatically restart. It all started just this week and the device will restart several times in a day and I can’t fix it. Help! — Jig

Troubleshooting: Hi Andy! If the WiFi on your wife’s phone was functioning fine earlier in the day and just turned itself off and not allowing her or you to turn it back on, then it must be a glitch. But the thing is, we don’t know if it’s related to hardware or firmware, so we’ll have to rule out the firmware side first.

The first thing I want you to do with the phone is soft reset:

  1. Make sure the phone is on.
  2. Remove the back plate and pull the battery out.
  3. While the battery is out, press and hold the Power key for a minute.
  4. Place the battery back in and turn the phone on.
  5. Try to see if you can now turn the WiFi back on.

Just in case the soft reset didn’t fix the problem, try this procedure:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Try to turn on the WiFi.
  9. If it does turn on while in safe mode, keep it on and reboot in normal mode.
  10. Once the phone has booted up normally, check if WiFi is on and try toggling it on and off to see if the problem is fixed.

If the problem remained after the safe mode procedure, then proceed with the wiping of the cache partition. Based on experience, this procedure often fixes issues like this, so it’s worth a try:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If all else fails, perform full hard reset. I’m sure that will fix the problem but you (or your wife) will have to go through the hassle of backing up every important file or data saved in your phone internal storage.

Calendar Information Lost After Lollipop Update

Problem: I just finished updating my Galaxy S5 on Verizon Wireless with the lollipop update when I open the calendar app that comes with the phone all my information was gone! everything else seems to have updated smoothly can I retrieve my calendar information somehow? Any help is appreciated thank you! — Dana

Troubleshooting: Hi Dana! I am sorry if all your calendar information were lost after the update but this problem is common. If you managed to sync your S Planner with any online calendar services like Google Calendar, then re-syncing it will retrieve all saved data. Otherwise, there’s no way you can recover those as S Planner may have been reset and all its data erased during the update.

Verizon Galaxy S5 Can’t Connect To WiFi After Update

Problem: Hello, my wife has a Samsung Galaxy S5. She said it updated a few weeks ago so i’m assuming it is Lollipop. the problem has starting occurring in the last 3 days. She used to have a good connection on our wifi at home but now it takes literally minutes just to get on. The wifi signal is all the way up o her phone and her ipad connects just fine to the wifi. If she switches to 4g it’s fine but of course that costs money. She has good connection in public wifi but at home she doesn’t. Her ipad connects to wifi, my dad’s tablet connects when he comes over too just fine so i’m assuming it’s not the router however i did reset the router and she did reboot her phone and still the same. We haven’t added anything new. Our internet is working just fine and no computer problems. Only thing running through router is computer, blu ray player, and wireless printer and no problems with any of those either. I just read about “forgetting network” and will have her try that. We want to avoid factory reset if possible. She did clear her internet cache.   I also read some stuff about settings in the router that i want to try. I just wanted to know if anyone knew about this problem because apparently a lot of people are having it and a direct fix would be much faster and less frustrating than searching around for a fix. If you know of anything PLEASE email me back on how to fix this because i’m getting hassled everyday about this! Thank you. Sincerely, Keith.

Related Problem: Hi, recently I updated my Galaxy S5’s OS from KitKat to lollipop. Yesterday morning the issue occurs when I tried to connect my device to my home Wi-Fi. I tried several times but my phone won’t connect to the network, and I don’t know what caused the issue. I already removed the battery and placed it back to the device and tried connecting it again to no avail. I’m not a tech-savvy person and I don’t know how to fix this problem. If you can help me fix it that would be great! Thanks! – Steve

Troubleshooting: Hi Keith! Yes, forgetting the network and letting the phone detect and reconnect to it often fixes the problem. Help your wife do that. If, however, that won’t work, proceed with the wiping of the cache partition by booting into recovery mode. Based on your description, it’s not your network that has issues, it’s the phone. But since you said it can connect to other WiFi networks without a problem, then it’s your only network it’s having problems with. Those two procedures will fix the problem.

Multiple Issues With Verizon Galaxy S5 After Update

Problems: Ever since the Lollipop update I have had 3 main issue that has made me want to give up my S5.

1) The numbers and letters on my dialer/lock screen now blurs out white where I can’t see the numbers or letters. I have to restart the phone once a day in order for the lock screen to show correctly.

2) When answering a call on my phone and another call comes in and I click over to answer, once I’m finished with the second call and try to click back over to my original call there is no longer a swap key to click back over.

3) My battery life is horrible.

4) Just noticed something else while sending this email. When I try to select a portion of this email to copy and paste it, the cursor are way at the top but when I hit enter it moves in the section I’m trying to highlight.

(I have already did a manufacturer reset and it did not correct any of these issues)

Thank you, Elenor.

Troubleshooting: Hi Elenor! This is the best example of what they call “bad update.” It means that the update pushed through but some data were corrupted during the process that is why even factory reset can’t fix these issues. We appreciate you contacting us about all these problems but I’m sorry to say there’s nothing much we can do about it. The best thing to do is send the phone in for repair; re-flashing the firmware may fix these problems.

GPS Inaccurate After Lollipop Update

Problem: Hi guys, I have issue with my Galaxy S5 (Verizon) after I updated its software to lollipop. I noticed this certain issue the other day in which, my GPS is inaccurate about my location. I rebooted my phone twice but my GPS still inaccurate. I asked some of my friends about the issue but even them they don’t have an idea how to fix it. Is anyone experiencing issue like this? Please Help! – Andre

Troubleshooting: Hello Andre! This issue is rampant especially after a major firmware update. More often, it occurs because the GPS positioning was not properly set in your device. To set the exact location of the device you can go to Settings > Location > Mode and select High Accuracy.

Engage with us

We are always open to your problems, questions and suggestions, so feel free to send them at [email protected] We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Verizon Galaxy S5 Problems After Android 5 Lollipop Update & Ways To Fix Them [Part 2]

galaxy_s5_lollipop

Hello dear readers. Welcome to the second part of our Verizon Galaxy S5 Troubleshooting series. While we already have a lot of S5 support articles, we find it necessary to publish posts like this for our readers who explicitly mentioned they have Verizon-branded phones. But all troubleshooting procedures and solutions cited here may still work with any variant of S5 provided that the problems aren’t carrier-specific.

We will continue publishing support articles like this so if you have problems with your phone, feel free to contact us either through email or social media. You may send your inquiries, questions and problems to [email protected] or post on our Facebook wall and/or Google+ page. There’s, however, one thing we ask of you; provide all necessary details about your phone and problem so we can accurately assess the issue and provide appropriate solutions.

MUST VISIT: Samsung Galaxy S5 Troubleshooting Page

Verizon Galaxy S5 Lollipop Update Didn’t Install

Problem: I was hoping maybe you guys can help me. Around first week of April I did get the notification of the availability of the new firmware. I waited a day before I hit the download button. The download was successful but the phone reboots shortly after that and when I checked the version of the firmware, it was still in Kitkat. Needless to say, the update didn’t install. But the notification didn’t appear again and when I manually search through Settings, the phone says it’s running the latest firmware, which is 4.4. Please help me update my phone to lollipop. By the way, it’s a Galaxy S5 and I get my service from Verizon. — Justin

Troubleshooting: Hi Justin. You’re not the only one having this problem. The solution to this issue is to download the update again but as you said, the phone says it’s already running the latest firmware and that the notification is gone. It’s because the phone already attempted to download it but the installation failed. Somehow, there’s already a trace of the firmware in the memory of the phone. Here’s how you fix this problem:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Download Manager.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Verizon Galaxy S5 ‘Can’t Download MMS’ Error

Problem: Hello droid guys. I’ve been enjoying your posts on Galaxy S5 problems. I have a Verizon-branded unit, which I recently updated to the latest firmware. I thought all went well because after the update the phone performs better than before and I never encountered issues reported by your readers. But just yesterday when I received a picture message from a friend, there was an error that popped up: “Can’t download MMS. Check APN settings and tap to retry.”

I’m not tech-savvy so this is all French to me. What the heck is the APN? And why am I receiving this error message when everything went smooth? Please shed some light to my issues. Thank you. — Carl

Troubleshooting: There is always a possibility that the APN would be messed up during the update; either it’s changed or deleted. I don’t want to technically explain what the APN is but in layman’s terms, the APN is a set of data you need to enter to your phone so it can connect to your provider’s data network. When sending picture messages or MMS, the phone needs mobile data to do so. Therefore, to fix this problem, you need to fix the APN settings. Now try this…

  1. On the device, tap the Menu icon.
  2. Select Settings.
  3. Select Wireless & networks.
  4. Make sure Wi-Fi is Off (you can change this later) and Mobile network is On (or checked).
  5. Tap on Mobile network.
  6. Tap on Access Point Names.
  7. Press the Menu key and tap Reset to Default.

If this procedure failed, call Verizon and ask the representative to send you the correct APN and walk you through setting it up or editing the existing one in your phone.

Verizon Galaxy S5 Opens Black Screen After Lollipop

Problem: Hi guys! I have a very weird problem that started after I installed lollipop on my phone. One day, I received the notification so I immediately downloaded it. The process was successful and I actually was able to use the phone for a few hours. After that, there was this black screen that popped up and the phone became unresponsive but it’s still powered on because the soft keys are still lit up. I have to take the battery out to reboot the phone then I would be able to use the phone for a few minutes before the black screen pops up again. Can you guys recommend a solution for this? Thanks! — Antoinette

Troubleshooting: Hello Antoinette! I, too, am curious to know or see what that black screen does and where it came from. But whatever it is, the problem can still be narrowed down to firmware issue or hardware problem. When it comes to software issues, it covers everything that runs on the phone including both pre-installed and third-party apps and Android system itself. It’s easier to fix if the problem is software-related because we can troubleshoot.

Let’s isolate the problem by booting the phone in safe mode. Follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While in safe mode, observe closely if the black screen still pops up. If not, then the problem is with one of the third-party apps. It probably just a splash screen of the app that has rogue after lollipop update. So, you need to find out which app is causing it and then update it (if there’s an available update) or just uninstall and then re-install it.

However, if the problem also occurs in safe mode, proceed with full hard reset but try to backup your important data first.

Full Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Verizon Galaxy S5 ‘Touchwiz Has Stopped’ Error

Problem: I own a Galaxy S5 and I’m getting my service from Verizon. The phone was recently updated to lollipop then these weird issues started. First, the internet won’t work when I’m not on WiFi. I can’t browse any website, can’t download apps from the Play Store and can’t even check my email. Second, there’s this error message that keeps popping up (randomly); “Unfortunately, Touchwiz has stopped.” More often it pops up when I return to the home screen and sometimes it shows when I open apps. Please help me fix these issues. Thank you! — Angeline

Troubleshooting: Hi Angeline. It looks like the problem with the internet occurs because the APN in your phone was changed after the update. Please try this procedure to see if it makes a difference, otherwise, call Verizon:

  1. On the device, tap the Menu icon.
  2. Select Settings.
  3. Select Wireless & networks.
  4. Make sure Wi-Fi is Off (you can change this later) and Mobile network is On (or checked).
  5. Tap on Mobile network.
  6. Tap on Access Point Names.
  7. Press the Menu key and tap Reset to Default.

Now, about that Touchwiz error, follow these steps. Please take note that all your Home screens will be deleted:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Touchwiz.
  6. Tap Clear cache button.
  7. Tap Clear data button, then OK.

Verizon Galaxy S5 Freezes After Bootup

Problem: The recent lollipop update messed up the phone for me. I own a Verizon branded Galaxy S5, which I updated the software a few days ago. I don’t know if the update was successful or not because I initiated the download and left the phone for a few hours because I had to run a few errands. When I came back, the phone was on its Home screen already but it won’t respond to anything. I removed the battery and phone rebooted but immediately after it reaches the home screen, it freezes. I tried booting it in safe mode, the same thing. I wanted to reset it but can’t access Settings. So, please, help me how to factory reset it. I don’t care if my data will be lost, they’re not that important. I just want my phone back. Thanks. — Josephine

Troubleshooting: Hi Josephine! I feel sorry you’re having this problem. Actually, you have no other choice but to do the full master reset. You need to boot your phone in recovery mode so you can do so or follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Verizon Galaxy S5 ‘Settings Has Stopped’ Error

Problem: Hi, I have this Verizon Galaxy S5 for 3 months now and I can say that the performance of the device is amazing. However, just this week the issue occurs after I updated phone’s software to lollipop. On the screen of the device a message is always popping up saying “Unfortunately, Settings has stopped”. Please help! – James

Troubleshooting: Hello James, regarding your issue it seems like the firmware and the cache partition of the device was corrupted due to the recent update. To fix the issue you can try wiping the cache partition. This is a directory where all caches that the phone has been using are stored. By doing the following procedure, they will be deleted and will be replaced by newer and fresher files:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

This procedure alone can fix the issue, however, if it persists, then, you don’t have a choice but to hard reset the device. Just make sure you backup all your important files and data because they will be deleted.

Verizon Galaxy S5 Can’t Receive Emails With WiFi

Problem: Good day, I have a minor issue on my Verizon Galaxy S5 after I updated my device to Lollipop. Two days ago, the issue occurred on my mobile phone which, I can’t receive any emails if I’m not connected to my home Wi-Fi. However, there’s an instance that I can’t receive any emails every time I’m at work but when I’m home I can receive numerous emails. How can I fix it? Help! – Michael

Troubleshooting: The best thing to do to fix the issue is to make sure that you properly configure the sync frequency of your email:

  1. From Home screen, tap Apps.
  2. Tap Email.
  3. Tap the Menu icon.
  4. Tap Settings.
  5. Tap Manage icons.
  6. Now, select the desired account.
  7. Tap Sync settings.
  8. Tap Sync schedule and select your preferred sync times.

To troubleshoot further, verify that your phone can connect to the internet when mobile data is on. There’s always a possibility that it’s a connectivity problem considering the fact the phone can download emails only if connected to WiFi.

Galaxy S5 Stuck On Verizon Logo After The Update

Problem: Hi, my issue occurred after I updated my Galaxy S5 from Kitkat to lollipop. After the update my phone is working fine and I don’t have problems in it. But just two days ago my phone stuck on Verizon logo every time I turn it on. I rebooted the device so many times assuming that the issue will be fixed but unfortunately nothing works. Please help! – Gary

Troubleshooting: Hi Gary. If the phone worked fine after the update and then this problem occurred, then you can fix it by simple wiping the cache partition. That’s all!

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Verizon Galaxy S5 Can’t Recognize Original Charger

Problem: Hello guys, I have this annoying issue after I updated my Verizon S5 to lollipop. During the first 2 days after the update, my mobile phone is working fine but when I woke up in the morning to charge it the device won’t charge. And there’s a message on the screen saying that the charger is incompatible. So, I tried the charger of my mom because we have same phones but after I plug it to my phone the message still pop-up on the screen. I don’t know how to fix it and I hope you can help me with my issue. Thanks! – Rod

Troubleshooting: Hi Rod, this issue is not common and I don’t think the recent update brought it to your phone. You can first try doing a soft reset by simply removing the battery and wait for a minute and place it back in. There were charger-related issues that were fixed by this procedure. However, if the problem persists after that, have your provider take a look at it.

Notification Bar Won’t Work On Verizon Galaxy S5

Problem: I have this issue with my Verizon Galaxy S5 after I updated its software to lollipop. In the first 4 days after I updated its software. The device was working great and I don’t have any issues or whatsoever. But for the past few days, I noticed that my Galaxy S5’s notification bar is not working anymore. I rebooted the device numerous times but the notification bar still not working. Any help? – Charles

Troubleshooting: Hi Charles. Issues like yours are often caused by either corrupt caches and/or data. So, the first thing you need to do is wipe the cache partition. If that won’t work, backup your data and perform factory reset.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

 

 

 

Verizon Galaxy S5 Problems, Questions, Errors, Glitches and Free Support

Verizons-Galaxy-S5-Problems

Dear readers, welcome to the first part of our Verizon Galaxy S5 problems troubleshooter series. We’ve already started publishing support articles for the S5 and as of this writing, we already have 11 parts posted on our site, which means that more than a hundred problems have already been addressed. You can find them in our Galaxy S5 Troubleshooting page.

This post, however, is for Verizon subscribers who emailed us. The company has its own technical support team to answer your questions and fix your problems. We don’t intend to replace what the company offers to its subscribers, rather we want to complement the support they’re already providing. Feel free to contact us at [email protected] but provide all necessary details about your problem. You may also post your concerns on our Facebook wall and/or Google+ page.

The following are problems I addressed in this post. Click on a link to jump to a specific issue:

  1. Verizon Galaxy S5 Lacks Camera Modes
  2. How To Access The Task Manager On Verizon Galaxy S5
  3. Verizon Galaxy S5 Can’t Connect To Mobile Data
  4. How To Capture Slow Motion Videos On Verizon Galaxy S5
  5. Verizon Galaxy S3 Can’t Detect New SD Card
  6. Monitor And Limit Data Usage On Verizon Galaxy S5
  7. How To Make Touchscreen Function Even With Gloves
  8. Verizon Galaxy S5 Has Rattling Sound When Shaken
  9. Verizon Galaxy S5 Charges Slow, Gets Hot Fast
  10. Verizon Galaxy S5 Screen Turns On and Off By Itself

——————–

Verizon Galaxy S5 Lacks Camera Modes

Problem: Hi Harold, I’ve been following your columns at The Droid Guy. I just got my new Galaxy S5, which is carried by Verizon Wireless. My problem isn’t about my service nor the performance of phone. Actually, it’s minor enough that I’m hesitant to contact you about it but here I am. Just the other day, I used my friend’s S5 to take photos and there was a mode that said Shot & sound. When I try to take photo today with my unit, I didn’t see that mode. I’m not really a techie person so I’m afraid that I might mess up the settings when I tap on options I don’t know about. Can you guide me how to get that mode, please? — Jenny

Tutorial: Hi Jenny. Not all modes are present in your phone’s current setup but don’t worry, Samsung made it easy for users to download more camera modes. I outlined a simple tutorial for you to follow:

  1. From the Home screen, tap the Apps icon.
  2. Launch the Camera app, then touch Mode.
  3. Swipe to left across the modes to find Download.
  4. Touch Download.
  5. Touch Sound & shot or any mode you want to download.
  6. Tap the Free button.
  7. Read the app permission information then hit the Accept and download button.

That’s it! Sound & shot and other modes you download will now appear when you launch the Camera app.

How To Access The Task Manager On Verizon Galaxy S5

Problem: Hi droid guy! Seriously, your team is doing us great favor. Continue what you’ve started guys, your site is one of the most helpful websites on the internet. By the way, my name is Jane and my son gave me a Galaxy S5 phone that gets service from Verizon towers. Yesterday, the phone became almost unresponsive so I called my son using my old flip phone and he said to open the task manager and close all active apps. How do I do that? How can I access the task manager? Please guide me. Thanks a lot!

Guide: Hi Jane. We’re glad you contacted us about it. What your son wanted you to do is minimize the load of your phone’s processor by closing active applications. While you can force close each app through the Application Manager, the Task Manager can do that in one click. Aside from that, you can quickly manage your phone’s memory, free up system resources, and see the current amount of free space available in your phone. Here’s how you access the task manager:

  1. Go back to the Home screen and touch the Recent key (left of the Home key) to access the Recent Applications screen.
  2. You will be shown a list of apps that you recently used. Look at the bottom-right of the screen to find Task manager.
  3. Touch the Task manager link.
  4. You are now seeing the Active applications screen with list of apps that are currently running.
  5. You may touch the End button next to the app you want to close, or you can simply tap the End all button at the bottom of the screen to force close all apps you see in that screen.
  6. To give the phone a fresh start, reboot it.

Your phone should be working properly now.

Verizon Galaxy S5 Can’t Connect To Mobile Data

Problem: Hey guys. My name is Roger and I’m currently bugged by a problem with my Galaxy S5. To give you a background, the phone is Verizon model but I ported my number from Verizon Wireless to Straight Talk. I purchased unlimited card via Walmart and during the first two weeks use everything was smooth. YouTube videos play without buffering and the same goes when I stream live FM radio. The remaining two weeks of my monthly plan are all crappy; videos buffer and more often can’t finish playing and radio stutters and sometimes can’t stream. I called Straight Talk and have the rep help me figure out if the APN in my is correct, it is. He checked my account and he said everything is unlimited. Long story short, the rep couldn’t fix my problem after a lot of troubleshooting steps, so he asked me to reset my phone. But before I do that, I want to ask you guys if you have some idea what the problem is. Help me figure it out, please.

Suggestion: Hey Roger. It’s ironic that the rep himself doesn’t know what the problem is. Obviously, your case cannot be a “slow browsing” issue, it’s also not a “no connectivity” problem nor “intermittent connectivity.” Actually, the problem isn’t with your phone or your account, it’s with Straight Talk’s fair use policy. In other words, your account (just like any others) is capped. Yes, you subscribed for unlimited plan and data usage but and that’s what you actually get but you don’t know that when you used up a certain amount of data, your service provider will throttle down the speed of your internet connect. That is the reason why you can still connect to the internet but way too slow than what you were actually getting during the first two weeks of the billing cycle.

Roger, there’s nothing we can do that would make your connection faster. So for now, wait until your current billing cycle ends. I’m sure that when the new one begins, you will regain your usual internet connection speed. This time, though, minimize the streaming of videos. Streaming FM radio, however, is fine because compressed audio is way smaller than videos. It would also help if you inquired about the account cap so that you will know if your connection is about to be throttled down.

How To Capture Slow Motion Videos On Verizon Galaxy S5

Problem: Hello droid guys. I have a question about my new Samsung Galaxy S5. How do I capture slow motion videos? My nephew showed me a video clip wherein people are moving in slow motion and when I asked how it was done, he said the S5 has a feature that allow users to capture slow motion clips. By the way, if it matters, I got my phone from Verizon under contract. It’s pretty new, about a couple of weeks old, and thus it doesn’t have much apps installed on it. I would be forever grateful if you guys can show me how to take slow-mo videos. Thanks in advance. — Kristina

Solution: Hi Kristina. Yes, the Galaxy S5 has a feature or shall I say a Camera mode that allows you do capture videos in slow motion. However, you need to download it from Samsung App Store but don’t worry, the entire process is very easy. Just follow the steps below and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Launch the Camera app, then touch Mode.
  3. Swipe to left across the modes to find Download.
  4. Touch Download.
  5. Touch Sequence shot or any mode you want to download.
  6. Tap the Free button.
  7. Read the app permission information then hit the Accept and download button.

Verizon Galaxy S3 Can’t Detect New SD Card

Problem: Hello Harold. I just upgraded to Galaxy S5, I’m with VZW. I bought a new microSD card and the store attendant told me it’s ready to use and it’s just plug and play. So, I mounted SD card but the phone couldn’t detect it. My old SD card, 8GB, which still has my files in it can be detected so I’m sure it’s not the phone that has a problem but the new card. Can you help me figure out how to let my phone detect it?

I did call Verizon tech support and the rep, too, didn’t know how to fix it. We tried a lot of things including master reset but the phone still refuses to detect the card. At the end, he said the SD card might be defective or not compatible with my phone.

I tried plugging the microSD card to the reader and let my laptop read it and it can. I even tried to save a couple of movies in it to know if it hold files and it can. A friend of mine said it may be write-protected so I made sure it’s not… besides, I was able to save movies in it.

I’m really confused what the problem is. Is it possible that it’s a compatibility issue between the new card and my phone? Help me out, please. — Carla

Solution: Hi Carla. To answer your last question, yes, it’s possible that it’s a compatibility issue between your phone and new microSD card, however, it’s a very slim chance. I think it’s just the format that’s the problem here. Well, of course, that is based on your description; the new microSD card can be detected by your laptop, it’s not write-protected and the phone can read your old microSD card.

The easiest way to solve this problem is to reformat your new microSD card using FAT32 format. To do that follow these simple steps:

  1. Plug your microSD card to a card reader.
  2. Insert your card reader to your laptop and wait until it can detect it.
  3. Right-click on the SD card icon.
  4. Choose Format.
  5. Set File type to FAT32.

Monitor And Limit Data Usage On Verizon Galaxy S5

Problem: Last month, I paid twice the amount I pay every billing cycle. I found out that my 8-year old daughter, aside from gaming with my phone, streamed a lot of videos so my data usage was doubled, if not tripled. The point is, she always uses my phone every time I come home and as a parent you can’t just say no to those little things that can make a child happy. However, to avoid overspending on bills, I want to constantly monitor and if possible limit the data usage of phone. Can you guide me how to do that? I’m a clerk and I use my phone for text, calls, emails and Facebook, so I’m not really a tech person. If you would be so kind to show me how, I would be very grateful. Thanks in advance. — Pamela

Solution: Hi Pamela. Yes, you can monitor and manage data usage in your Galaxy S5. Just follow the simple procedure I outlined below:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and touch Data usage. From this screen, you can tell immediately how much data you’ve already used up for a specific period of time.
  3. To limit data usage, touch and drag the red anchor on the right side of the graph. Data is measured in megabytes (MB).
  4. If you want to disable mobile data when the limit is reached, tick the checkbox next to Limit mobile data usage.
  5. You can also set a warning so that you’ll be notified if data usage reached certain amount. Just touch and drag the orange anchor to desired amount of data.
  6. Tick the checkbox next to Alert me about data usage to be notified.

That’s pretty much it as far as monitoring and managing of data usage are concerned.

How To Make Touchscreen Function Even With Gloves

Question: Hi. Yesterday, my brother was using his Galaxy S5 even with gloves on. I tried putting on a glove and touch my phone’s screen, it won’t respond. How can make it respond to touch commands even with gloved hands? I have a Galaxy S5 carried by Verizon Wireless.

Related Question: Hi guys. There was a time when the screen of my Galaxy S5 responds to my touches even if I had my gloves on. Now, it won’t respond whatever I do. Is there a setting for that or is something wrong with my phone? It’s barely four months old. Thanks.

Solution: Yes, there is a setting for that. All Samsung’s high-end device has a feature that allows users to adjust the sensitivity of the screen. That’s what you need to make the phone respond to your touch even with gloves on. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Launch the Settings app.
  3. Touch Display.
  4. Tick the checkbox next to Increase touch sensitivity to turn the feature on.

That’s it! You can adjust the sensitivity of the touchscreen.

Verizon Galaxy S5 Has Rattling Sound When Shaken

Question: I think something is loose inside my phone. It is a Samsung Galaxy S5 under contract with Verizon. I noticed one day when I put the phone near my ear to take a call that there’s a rattling sound. So, I tried shaking it slightly and it confirmed there really is a rattling sound. I’m so worried since this is a new phone and I’m pretty sure it didn’t even once because I take care of it. Do I need to have the phone checked by Verizon tech. Will it void my warranty? I’m really confused right now and I don’t know what to do. Help me please. — Jessica

Answer: Hi Jessica, before you become even more panicky, I want to let you know that the rattling sound inside your new phone doesn’t mean some components are loose. It’s actually the camera lens shutter that’s moving inside the barrel when you shake your phone. The Galaxy S5 supports a high speed shutter function that helps the camera to automatically focus on the subject. It will not break even if you shake your phone vigorously and you will not hear that sound if the camera is on because it’s actively focusing. So, don’t worry about it because it’s normal.

Verizon Galaxy S5 Charges Slow, Gets Hot Fast

Problem: Hi Droid guy, my Galaxy S5 is about half a year old already and the first five months of use was smooth. Then, it started to deteriorate and the phone is now slower than before. But worries me is the fact that it charges very slowly, say 10% after 2 hours of charging. Before, the battery was almost full after 2 hours of charging so it’s obvious something is wrong. Another thing is that the phone also heats up pretty bad and fast. Just a few minutes of use and it’s almost untouchable due to heat. What can I do to bring the phone back to its original performance? — Jason

Troubleshooting: Samsung Galaxy S5 is a powerful device. It’s normal that it will heat up if used for hours without rest. Your case, however, is different because aside from the phone getting hot, it also charges very slow. But let’s try to look at it from a different perspective; it’s draining it’s battery faster and during the process, the phone heats up abnormally. What causes these issues? Apps.

That said, let’s cut the problem in half by determining whether it’s the third-party apps that cause these issues or pre-installed ones. You can do that by booting the phone in safe mode, where all third-party apps are temporarily disabled. While in safe mode, closely observe the phone if it still heats up and try to charge it to see if it can now push current into the battery quicker. Your third-party apps would be the cause if the phone charges fine and wouldn’t heat up in safe mode. Otherwise, try to check if the phone suffered liquid damage by inspecting the LDI (liquid damage indicator) on the battery. If the sticker is still white, then it isn’t liquid that’s causing this but the firmware and/or pre-installed apps–factory reset is necessary to fix this issue. However, if the sticker turned red or purple, give the phone time to dry up…place it is a bowl of rice for 24 hours.

Verizon Galaxy S5 Screen Turns On and Off By Itself

Problem: Hi team, whenever I left my phone to sit idle, it’s screen automatically turns on then after a few seconds turns off. It does this all the time and the worse thing is it drains the battery quicker than before. Called Verizon twice already but all I got were suggestions to do master reset, which I’m hesitant to do considering the number of important documents, pictures and videos in it. You guys are my last hope before I follow what the reps told me. So, if you have any idea how to fix this problem, let me know as soon as possible. — Justin

Solution: Justin, it looks like there are some wakelocks in your phone. These things are often attached to apps that come from developers that want to gather information. Factory reset may be able to solve this issue but since you don’t want that, and I totally understand why, I suggest you download Wakelock Detector from the Play Store. Don’t worry, the app is free and developed by reputable XDA developers. After the installation, you will be able to tell what things are causing the screen to light up. Of course, if this app can’t fix the problem, it’s time you backed up your data and perform factory reset to give the phone a fresh start.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.