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Verizon Galaxy S3

Verizon Galaxy S3 User Problems and How To Fix Them

[UPDATE] We created an index for all Samsung Galaxy S3 problems, errors and glitches we’ve addressed, I suggest you visit our Galaxy S3 Troubleshooting page. I’m sure there are problems related to what you’re having now as we’ve addressed more than 500 problems already.

Verizon-Galaxy-S3-ProblemsThis is the first of our Verizon Galaxy S3 Problems series addressing most commonly reported user issues. All of these problems occur after the Android 4.3 Jelly Bean update. Since you’re here, I assume you have some problems with your phone that you don’t know how to fix or some questions you want answered. If this is your first time in our website, you might want to check out the links below as we may already addressed your concern.

AT&T Galaxy S3 User Problems After Android 4.3 Update [Part 1]

Samsung Galaxy S3 Problems After Android 4.3 Update [Part 1] [Part 2] [Part 3] [Part 4]

For those who are currently have problems with their Galaxy S3, email us at [email protected] and tell us everything about your problems. You can also interact with us on our Facebook page; I’m one of the people who answers questions there. We also have a Google+ page you could follow so you would be notified every time a post is published.

#1. Mobile data tripled, WiFi disconnects

Problem: Since the Jelly Bean 4.3 update on my Samsung Galaxy SIII, my Mobile Data has tripled.  I never have used more than 75% and now for the last three months, I have gone over my usage.  Oddly enough, my husband hasn’t had this problem with his phone. I have really tried to switch over to my Wi-Fi at home, but it connects, then disconnects all the time.  I have been missing important messages because of this.  Verizon is not helpful with this issue and I am not due for another phone until October.  I am hoping you will be able to help. Thank you so much, Claudette.

Solutions: Hello, I hope you’re doing fine ma’am Claudette. As to your data consumption, I believe you installed some apps that constantly connects to the internet to pull some data down into your phone. That would, of course, boost your consumption. If not, you may have streamed some media files online like videos and music. How about your emails, have you received emails with large attachments?

The point is, I really don’t know how often you use your internet and what you do when you’re online so I don’t know what to tell you about having your mobile data tripled. But I would stick with the first suspicion I mentioned that some apps may be downloading data on your phone without your knowledge. You need to find those and uninstall them. You may also call your service provider perhaps they can tell you what caused the sudden boost in your mobile data usage.

As to your Wi-Fi problem, perhaps it’s just a matter of setting it up properly. Here’s what you need to do:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the Connections tab.
  4. Tap Wi-Fi.
  5. Tap the Menu key and choose Advanced.
  6. Make sure to set ‘Keep Wi-Fi  on during sleep’ option to ‘Always.’
  7. Un-check the option ‘Auto connect.’

I hope this procedure can help you. Feel free to send us an email referencing to this post if ever it doesn’t solve the problem.

Related posts:

#2. Checking for updates return ‘Service Unavailable’

Galaxy-S3-Service-UnavailableProblem: I have tried to check for updates for my S3.  It will not update at all whether I’m wi-fi or 4G tell me to check for updates when service is available.   I took it to Verizon they have no idea. I’m still running 4.1.2 any help would be greatly appreciated…

I’m getting that error message when I go to update it.  I select the about phone tab then click check for updates and it says service unavailable go to setting click about phone and check for updates when service available.   I have tried on wi-fi and 4G nothing works at all.Chris

Solution: “Service Unavailable: Check for system updates under settings > about device when service is available.” This is the actual error message you will get when you have this problem. Unfortunately, there isn’t much information as to why this problem happens. I tried speaking to one Samsung tech support and he doesn’t know a thing about this problem. His suggestion, however, would be to perform a Factory Reset blaming the problem to a firmware glitch. He has a point, of course. If that doesn’t solve the issue, he said to contact the carrier or service provider. That’s another point and a big step to get rid of the call.

I did talk to a couple of my friends over at Verizon helpdesk. I asked if server problems could result to such error message and one of them said, NO. The error message a customer gets would be something like “Server Unavailable.” It’s surprising, however, that both of them weren’t oriented about the “Service Unavailable” error message and they have no clue that such problem exists. At the end, they suggested to have customers call their hotline and request for phone replacement. That’s actually good to hear but it’s a hassle on the part of the customer especially when he/she has a lot of documents and data on the phone, not to mention there’s no guarantee that the problem won’t happening again considering they are more likely to get refurbished phones.

I scoured online forums only to find out there were more Galaxy S3 owners who were experiencing this problem than I thought. I PMed at least 8 users who complained having this exact problem and 5 of them replied back saying a SIM card swap or replacement solved it. At last, the answer I was looking for!

So, the solution to this problem is SIM card replacement. Just don’t ask me what the problem really is because like any of the reps I talked to, I don’t have any idea.

#3. Bluetooth often disconnects after update

Problem: We have 2 Samsung Galaxy S3s with Samsung HM-3300 Bluetooth sets. After update the Bluetooth disconnects for no apparent reason on both phones. Bought new Bluetooth and it also disconnects. Can reconnect by activating speakerphone then opening Bluetooth again. Occurs repeatedly and at random durations between drops.

Solution: It’s a common problem, actually. The newer version of Android supports higher version of Bluetooth and when the update was installed, the previously cached data will no longer work flawlessly like before. Clearing those data could solve the problem, however, unlike third-party apps, you cannot just wipe the cache partition because Bluetooth is a core service. A factory reset is required. So, backup all your data first especially your photos, videos, messages and app data before you follow the steps below:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  5. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  6. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Now, before installing your apps, pair your Galaxy S3 to your Bluetooth devices and see if it still disconnects. You may also want to try installing A2DP Connect from the Play Store, it’s a free app and it helps making your Bluetooth connection more stable.

NOTE: The Droid Guy is never associated with developers of A2DP Connect. I recommend this app because I personally use it and I know how effective it is.

Also read: Galaxy S4 Problem in Pairing with the Nokia Bluetooth Headset

#4. Phone rings but there’s no sound

Problem: Hi! Didn’t realize why I kept missing calls until I “saw” my phone ringing but there was no sound. It was not set to silent or vibrate. After checking all settings it turns out that those for whom I had set special ringtones could “ring” me. But all others, regardless of which ringtone I selected as default, could call but just end up in voicemail without a sound.

I found a discussion thread that sounded like my problem, but when fellow Verizon subs chimed in, they were told in no uncertain terms that it was provider specific and fix did not apply to them. Otherwise, I’ve found absolutely nothing. Perhaps a handful of us just have quirky units?

Any advice/direction would be immeasurably appreciated! Frustratingly, Denyse

Solution: It seems to me that the default ringtones cannot be located by the system that is why every time a contact, which was set to use one of the “default” ringtones, cannot ring you–the system cannot just find the audio file to play. But that’s my assumption, it could have been better if I held the handset in my hand and inspect it so I would know what the real problem is. Honestly, I haven’t encountered this problem before that’s why I’m also at a loss here.

There’s one thing you could “try,” though–Factory Reset. As I said earlier, the audio files might be missing but there’s also a possibility that some settings may have been messed up that the phone cannot locate those files anymore. Thus, to correct those settings, the Factory Reset is needed to bring the phone back to its working state. But then you’ll have to face the hassle of making a backup of all your data.

If factory reset isn’t an option for you right now for some reason, you two have workarounds. You can use your “special” ringtone to become the default ringtone on your phone. Or you can download and install Zedge app from the Play Store and let it manage your ringtones for you. I hope this helps.

#5. Wi-Fi keeps disconnecting

Problem: I am hoping you guys will be able to help me out with my issues I have been having with my phone.  After updating my Verizon Samsung S3 with the 4.3 software update, I have not been able to stay connected to Wi-Fi.  I receive message like Wi-Fi is unstable, Wi-Fi is not available, or it just won’t connect.  At first I thought there was an issue with my home Wi-Fi, despite the fact that other devices were connected to it with no problem.  But I was receiving the same problems at Work, and at other family members houses.  I searched the problem on the internet and it appears as though a lot of other people are having the same problems since they updated their phones too.  I hope you guys are familiar with this problem and know how to solve it.  Please help.  Thanks!

Solution: I have already addressed this in the first problem but I just want to include the message in this post because our readers take time to write us emails describing what their problem really is. But I also want to add some info. I personally noticed that enabling Power-saving mode would result to Wi-Fi disconnection, so as an initial troubleshooting, disable it first. Here’s how you do it:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Scroll to Power saving mode.
  4. Slide the toggle switch to Off.

After doing the above procedure, follow these:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the Connections tab.
  4. Tap Wi-Fi.
  5. Tap the Menu key and choose Advanced.
  6. Make sure to set ‘Keep Wi-Fi  on during sleep’ option to ‘Always.’
  7. Un-check the option ‘Auto connect.’

#6. Phone died with full battery

Problem: Hello, I have a 32GB Samsung S3 purchased through Verizon around October 2011.  Almost two weeks ago, it simply stopped working.  Will not startup, charge, nothing.  Took it to a cell phone repair place and they said they could find nothing wrong as far as any diagnostic codes.  They had no idea why this $300 phone is dead.  The battery has been checked twice.  It had been on a car adapter charger for approximately an hour.  When I removed from the charger it briefly (half a-second) displayed the lock screen and then just…nothing.  No insurance on the phone cuz my husband did not want to pay the extra money and our contract is not eligible for an upgrade until Oct this year.  Any info or assistance you can provide would be most appreciated.  I have not yet contact Samsung but that will be my next step.

Thank you, Toni.

Solution: I was actually curious what those repairmen have to say about the battery. But assuming the battery was fine, then there are several ways to attempt to power on the phone and I will guide you through each of the procedure.

Drain Electricity

This procedure will not attempt to power on the phone but discharge stored electricity from capacitors. It is moderately effective:

  1. Remove the battery.
  2. Press and hold the Power button for at least a minute.
  3. Place the battery back.
  4. Now turn the phone on normally.

Boot to Safe Mode

This procedure will test if the phone can still boot without third-party apps.

  1. Press and hold the Power button.
  2. When the Samsung Galaxy S3 screen appears, release the Power button.
  3. Immediately press and hold the Volume Down key until the phone finished restarting. The problem has already been initially solved if you reached this far.
  4. The text “Safe Mode” will be visible on the lower left corner of the screen.
  5. Reboot normally if you were able to boot up to Safe Mode.

Boot to Recovery Mode

  1. This procedure will give you an opportunity to wipe cache partition and perform factory reset given that you could successfully boot. If holding the Power button didn’t do anything, follow these steps:
    Press and hold the Volume Up, Home and Power buttons.
  2. When the phone vibrates, let go of the Power button but keep holding the other buttons.
  3. When the Android System Recovery screen, appears, release the other two buttons you were holding.
  4. At this point, the problem is already solved.

Power Switch Problem

We’ve already ruled out the possibility of a battery problem as well as software issues. If the phone didn’t respond to all of the procedures above, then I believe there’s an issue with the Power button.

Related posts:

#7. Gallery keeps crashing

Problem: Hi, I have a Galaxy S3 from Verizon and recently, I noticed that when I preview photos I took, the Gallery will either close without any warning or a dialog box will pop up saying “Unfortunately, Gallery has stopped.” As far as usage is concern, the phone wasn’t abused because I’m not really a heavy user. I don’t have any idea why it keeps doing this but if you  have some suggestions on what to do to fix this, I would be very grateful.Karen

Solution: It could be that there are already a lot of photos Gallery would have to manage that it takes longer to fully load. When the Android system detects an app that’s taking so long to load, it will automatically force close it to avoid conflicts with other services and apps. So, I suggest that as early as now you backup all  your photos to your computer and clear both the cache and data of the Gallery app.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Gallery.
  6. Tap Force Close.
  7. Tap Clear Cache.
  8. Tap Clear Data, and then OK.
  9. That should do it.

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Verizon Galaxy S3 Problems, Glitches, Errors, Questions and Solutions [Part 6]

[UPDATE] We created an index for all Samsung Galaxy S3 problems, errors and glitches we’ve addressed, I suggest you visit our Galaxy S3 Troubleshooting page. I’m sure there are problems related to what you’re having now as we’ve addressed more than 500 problems already.

verizon-galaxy-s3

Welcome to the 6th part of our Verizon Galaxy S3 Problems series. This post is obviously intended to Galaxy S3 owners under the umbrella of Verizon Wireless but expect the troubleshooting steps and solutions I provided here to work on any S3 phones. We’ve already published more 40 troubleshooting post for the phone and these issues I cited here may have already been addressed before. However, we want to provide a more personalized approach in resolving problems that’s why we feel the need to dedicate posts for our readers who specified their phone model and service provider.

While I strongly suggest you visit our Samsung Galaxy S3 Troubleshooting page to find problems related to yours, please don’t hesitate to contact us through [email protected]. We are always open to your concerns so to make it even easier for you to get in touch with us, we setup our Facebook and Google+ pages where you can you also post your problems and questions.

Click any of the links below to jump to that specific problem…

Verizon Galaxy S3 Screen Won’t Turn On

Problem: Hello Harold. I have been following your articles through Drippler and I’m amazed that you guys dedicated your precious time helping others with their phone problems. That said, I have a problem of my own. My phone is a Galaxy S3 I got from Verizon. Last night, everything was fine and working but when I woke up in the morning, the phone was moderately hot, which was unusual considering it has never been used when I slept. The bizarre thing is that it’s LED indicator is saying I have unread messages. Meaning the phone is on but the screen refuses to light up. Using my husbands phone, I dialed my number and it rang but the screen stayed off. I called tech support twice already and they don’t know how to fix it so I’m hoping you have a suggestion or solution for me. Help me please. — Maricar

Potential Solution: Hi Maricar. Thanks for providing the details. Based on your description, it is obvious the display is the problem but there’s no way for us to know what caused it unless it is properly checked by a technician. But before bringing the phone in for check up, try to perform the following simple procedure:

  1. With the phone on, remove the back cover and pull the battery out.
  2. Press and hold the Power button of the phone for a minute.
  3. Replace the battery and attempt to turn the phone on.

If the problem still persists after doing the procedure, it’s time you brought it to a technician as it is more likely a hardware issue.

Verizon Galaxy S3 Mobile Data Switch Greyed Out

Problem: Hi guys. I am subscribed to Verizon’s unlimited everything as I don’t have WiFi at home. I have a problem, I don’t know if you consider it big or minor; the mobile data switch cannot be toggled from off to on. I haven’t seen a pattern but I noticed these past few days, my connection dropped more often and the icon at the top that indicates the connection disappears. Checking on the mobile data switch reveals the switch was turned off but there’s no way to turn it on because it was greyed out. Why is this happening? What should I do?

Related Problem: I don’t know if you guys can help me or not but my phone is acting weird. The mobile data switch cannot be switched on because it’s disabled. The phone is a Galaxy S3 and it’s never done this before. It’s almost a couple of years old and except for this specific issue, there’s nothing more.

Potential Solution: Problems like this may just be caused by a glitch either in the firmware or hardware. I actually encountered this problem before and I know a couple of ways that could potentially fix it. Please follow the steps:

Step 1: Always start your troubleshooting by rebooting the phone. If it were a minor glitch caused by any app or if one of the core services crashed, a reboot may be able to fix it.

Step 2: In case reboot could do nothing, try soft reset; remove the battery while the phone is on and press the power key for a minute.

Step 3: If the mobile data switch is still greyed out, boot the phone in safe mode and turn it on from there. This is a very effective way to address this issue especially if the problem was caused by a third-party app.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

Step 4: If the problem persists, it’s time to clear those old caches used by core apps and services. You can only do so by booting the phone in recovery mode and wiping the cache partition from there. This does the trick most of the time.

  1. With your phone still on, open the back panel and remove the battery. That’s what you call power-shocking and it often helps.
  2. Without the battery removed, press and hold the Power button of your phone for about 30 seconds. This will discharge stored electricity in the components.
  3. Place the battery back, then close the back panel.
  4. Press and hold the Volume Up, Home, and Power buttons.
  5. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  6. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  7. The phone will reboot automatically after the cache partition was wiped out. Otherwise, highlight ‘reboot system now’ and press the Power button to initiate reboot.

Verizon Galaxy S3 Messaging Has Stopped Error

Error: I hope you can help me with my problem guys. I have the Verizon variant of the Galaxy S3. For the last couple of years that phone served me well but just recently, I keep getting the error message, “Unfortunately, Messaging has stopped.” If my memory serves me well, it started when I was trying to find a specific setting. So, there is a big chance I may have messed up the setting of the app that’s crashing but that’s all I know. I have no idea how to fix it. I googled the problem and I found a lot of suggestions and then I found your site and actually went to read on previous posts. I don’t want to mess the phone up further so I will just have to ask you guys about it. If you’ve already answered a problem related to mine before, please provide me a link. Thank you droid guys. — Miranda

Related Problem: Hello droid guys. My name is Sanjeet and I own a Galaxy S3. Whenever I try to sent a text message I keep getting the error “Unfortunately, Messaging has stopped” and it never happened before. I’m not sure what I did that could have triggered this problem but if you knew how to fix this, please help me.

Problem Solution: The “Unfortunately, Messaging has stopped” error message is actually a very minor problem. 90% of the time it can be fixed by simply clearing both the cache and data of the messaging app. So, that’s the first troubleshooting procedure I want you to do but please take note your messages may be lost:

  1. From the Home screen, tap the Menu key.
  2. Touch the More tab.
  3. Tap Application Manager.
  4. Swipe left to display the All tab.
  5. Scroll down to find Messaging and tap on it.
  6. Tap Clear Cache button.
  7. Tap Clear Data button.
  8. Tap OK.

Of course, there is a chance the error would still pop up and the problem remains. In this case, resetting the app preferences will do the trick.

  1. From the Home screen, tap the Menu key.
  2. Touch the More tab.
  3. Tap Application Manager.
  4. Tap the Menu button.
  5. Tap Reset App Preferences, OK.

Verizon Galaxy S3 Can’t Get Out Of Safe Mode

Problem: Hello guys. I have a minor problem with my Galaxy S3. I’m with Verizon and I already called its tech support and they know nothing how to fix it. The problem is that the phone is stuck in safe mode and there are functions I cannot use not to mention the annoying “Safe Mode” text on the lower left corner of the screen. They always suggested I reboot the phone, which didn’t help apparently, or factory reset it, which may lead to the lose of all my data. I didn’t want to do the factory reset until I have exhausted all possible troubleshooting procedures. I found your site on google and have gone through reading your posts but there seems to nothing related to mine. If you have addressed this problem before, please point me to the post. Otherwise, please provide other steps I can do to attempt to fix this issue. — Josephine

Related Problem: Hi. My phone screen is showing “Safe Mode” on the left side. I just woke up and now found it. Last night, the screen wasn’t displaying the text. Funny, though, because the phone is much faster with it. What is this and how can I get rid of this? And is there a way to keep my phone’s current performance?

Potential Solution: Josephine, there are a few ways I know that could fix it. When the phone automatically boots in safe mode, there must be a third-party app that has gone rogue that affects the normal operation of other services. To prevent further malfunction, the phone reboots in safe mode; it’s the device’s fail safe procedure. With that in mind, please try to remember if you recently installed apps that may have triggered it. Start from the most recent installation. Once you found the suspecting app, try uninstalling it.

  1. From the Home screen, tap the Menu key.
  2. Touch the More tab.
  3. Tap Application Manager.
  4. Swipe left to display the All tab.
  5. Scroll down to find the faulty app and tap on it.
  6. Tap the Uninstall button and confirm your action.

Continue doing this procedure to every app you suspect until the problem is fixed. I’m sorry, there’s not easy to find a faulty app; your only companion is your memory.

Now, if the problem remained after you’ve uninstalled all suspected apps, then it’s time to move to a more general troubleshooting procedure–wiping the cache partition.

  1. With your phone still on, open the back panel and remove the battery. That’s what you call power-shocking and it often helps.
  2. Without the battery removed, press and hold the Power button of your phone for about 30 seconds. This will discharge stored electricity in the components.
  3. Place the battery back, then close the back panel.
  4. Press and hold the Volume Up, Home, and Power buttons.
  5. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  6. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  7. The phone will reboot automatically after the cache partition was wiped out. Otherwise, highlight ‘reboot system now’ and press the Power button to initiate reboot.

Of course, there is a possibility that the problem is caused by a malfunctioning service that may have been brought by a corrupt cache. Clearing the cache partition will force the phone to cache newer sets of data upon boot up. Don’t worry, this procedure will not delete any of your data or settings.

Lastly, if the problem persists, then it’s time you performed the factory reset. But first of all, boot the phone up in safe mode again and backup all your data from there and then follow these steps:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  5. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  6. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Verizon Galaxy S3 Can’t Download / Update Apps

Problem: Hi. I got a somewhat bizarre problem that started to happen as of late; the phone refuses to download any apps from the Play Store nor update any of the installed ones. I remember that recently there was a notification about available app updates including the Play Store. Of course, I allowed the update and then this funny thing happened. What’s with this? How can I fix this? Also, I don’t want that my apps will automatically update because when they do, they often cause a lot of problems to my phone. Please help me. — Anne H.

Related Problem: I noticed that my Galaxy S3 cannot finish download the app from the Play Store. When I try to download one, even if the app is very small, it just keeps downloading and can’t finish. I tried downloading another app and the same thing happened. I left the phone for an hour while trying to download an app but when I came back, it’s the same.

Potential Solution: Hi Anne. The recent update to the Play Store may be the reason why you could download nor update your apps. Don’t worry, you can easily install the recent update and stop apps from auto updating. Please follow the steps below:

  1. From the Home screen, tap the Menu key.
  2. Touch the More tab.
  3. Tap Application Manager.
  4. Swipe left to display the All tab.
  5. Scroll down to find Play Store and tap on it.
  6. Tap Clear Cache button.
  7. Tap Clear Data button, then OK. (This is necessary to delete all possible corrupt data and to reset the app to its normal settings.)
  8. Now tap Uninstall Updates and confirm your action.

After this, you will be able to download and install apps from the Play Store as well as update any of the existing apps that has available updates. To prevent apps from auto updating, please follow these steps:

  1. Launch the Play Store app.
  2. Tap the Menu icon located at the upper-left corner of the screen.
  3. Tap Settings.
  4. Tap Auto-update apps.
  5. Choose Do not auto-update apps.

This will do the trick.

Verizon Galaxy S3 Cannot Detect The SD Card

Problem: Good day team! I have a problem with my phone, it’s a Galaxy S3. It started last week but it is sporadic. Several times a day the phone will notify me that the SD card was unmounted. When this happens, I cannot open my pictures and music and other files. So, I figured the SD card can’t be detected by the phone. But why is this happening in the first place? I tried googling the problem and I found out I’m not the only one having this issue. Do you guys know how to fix this or do you have any suggestion for me to follow? Thank you guys. — Jackie

Troubleshooting: Hello Jackie. More often, this issue isn’t about the phone not able to detect the SD card but about the latter that becomes undetectable by the former. Do you get my point? You said the problem happened recently so I assume that since day 1, the phone was performing great or at least, didn’t have this problem.

It is very much possible that you microSD card is now acting up because it may be on the brink of getting damaged or has already been totally damaged. Let’s troubleshoot it, shall we?

  1. Turn off your phone completely.
  2. Remove the back cover and pull the battery out.
  3. Now, physically unmount the microSD card.
  4. Using a card reader, let your computer or laptop read the card.
  5. If the computer can read from it, then take advantage of it and backup all your data in the card.
  6. However, if the computer prompts you that the removable device cannot be read or needs to be formatted, then it’s contents may already be corrupt and the card damaged. It’s now up to you if you want to proceed or not.
  7. If you’ve reformatted the card successfully, mount it back to your phone.
  8. Turn your phone on and check if it can detect the SD card.
  9. If the phone can’t detect it, reformat it using the FAT32 format.

The procedure above may be able to fix the problem but it could be temporary. If the SD card started to act up, there is a possibility it could be damaged any time soon. So, avoid saving important data in it.

Verizon Galaxy S3 Cannot Connect To Mobile Data Network

Problem: Hello. I want to ask you guys if you know how to fix my issue. My phone is a Samsung Galaxy S3 and I’m with Verizon Wireless. I have a Wi-Fi at home so I don’t use my data plan after work. I remember during the time the phone was new that I don’t have to manually connect to mobile data to be able to get a connect when I’m not at home. Now, I will have to toggle the switch to get a connection. Why is this so? Is there a problem with my phone or is there a way to fix this? I am looking forward to your reply. Thanks. — Natalie

Solution: Hi Natalie. Your phone has the capability to automatically switch from Wi-Fi to mobile data when it can no longer detect the presence of the latter. Based on your description, it seems like there is a setting in your phone that was mess up or something. But don’t worry, it’s a very minor issue and can be fixed by simply following the steps below:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the Connections tab.
  4. If necessary, tap the Wi-Fi Switch to On. The Switch moves right and turns green.
  5. Tap Wi-Fi.
  6. Tap the Menu key, then choose Advanced Settings.
  7. Check ‘Auto network switch’ option.
  8. Now the phone can switch between networks.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Verizon Galaxy S3 Problems, Errors and Solutions [Part 5]

[UPDATE] We created an index for all Samsung Galaxy S3 problems, errors and glitches we’ve addressed, I suggest you visit our Galaxy S3 Troubleshooting page. I’m sure there are problems related to what you’re having now as we’ve addressed more than 500 problems already.

Hello guys, welcome to the 5th part of our Verizon Galaxy S3 Problems series. While we’ve already published more than 30 support posts for the phone, we find it necessary to address carrier-specific issues. The problems below are also sent to us by email by our readers who happened to be Verizon customers. So, if you have the same phone under the same network and are experiencing issues with it, we are always open and we are willing to help.

verizon-galaxy-s3

You may also visit the first 4 parts of this series to find out if we’ve already addressed your problem. In case, we haven’t, feel free to email us at [email protected] and provide as much details as possible. When sending an email, please make sure you include the model of your phone, version of Android running on it, and your service provider.

You may contact us through our Facebook and Google+ pages. But I strongly urge you visit our Samsung Galaxy S3 Troubleshooting page because we listed every helpful topic we previously posted in this site.

Verizon Galaxy S3 Can’t Send Emails But Can Receive

Problem: Hi, I have a Samsung Galaxy S3 and my provider is Verizon. I have setup my company email on my phone and it was working for a long time until 3 days ago, it stopped sending my emails, although I can receive those that are sent to me. I haven’t changed anything in my email and phone so I’m really surprised to be having this issue. It’s been 3 days already since I sent my last email. Any help or advice would be greatly appreciated. Thanks. — April

Solution: It is obviously a server setting issue. You should ask your company’s IT support if they’ve changed the SMTP server setting because based on your description, that’s the only problem I can see here. If they changed it, you need to update the settings in your phone as well so it can connect to the server like it did before. I’m sure your company’s IT support has all the answers you need.

Verizon Galaxy S3 Microphone Problem

Problem: Hello droid guys, I’ve spent a couple of days already reading all your posts about the Galaxy S3 problems and it seems like my problem hasn’t been addressed yet. I called Verizon already but the rep told me to Factory Reset the phone. I had to tell him I still need to backup my data but in truth, I was actually hesitant to do so. So, I need to consult you with it.

My problem is, when I call someone or someone calls me, the person on the other end cannot hear me and it happens to almost all calls. There are times, however, that they can hear me but they can’t understand what I’m saying. I used my husbands phone and called my number and I confirmed it the audio that’s coming from my phone cannot be understood. What is problem with my phone? Do you know how to fix it? — Gina

Solution: Gina, this is apparently a hardware issue and to be specific, the problem is with the mouthpiece microphone–the one located at the bottom of the phone. Galaxy S3 has two microphones; the one located in the upper area is used for voice recording as well as video recording, while the one at the bottom is in charge of phone calls. But in order to confirm this, try using a headset and see if the person on the other end can understand or hear you well. If yes, then it’s really a mic issue.

You need to have it replaced or repaired. So you need to bring it a technician for repair but until then, when you make or receive calls, just use a headset.

In case your voice is still garbled if you used a headset, then the problem is more serious than I thought. I’m pretty sure that even voice recordings have issues. But still, you need to have it checked.

Verizon Galaxy S3 Screen Flickers

Problem: Hi. My name is Jade and I own a Samsung Galaxy S3 on Verizon. My problem is that the screen of my phone flickers and sometimes turns off and back on. Everything is in random and it’s very annoying. When the screen turns off, the phone is still on because I have already experienced the problem while playing a game. I can still hear the audio of the game through the headphones but the screen is completely off. And one more thing, before this problem actually started, I accidentally dropped my phone on my table but it was just about a foot drop.

Solution: Based on your description, it seems that the impact of the drop may have loosen the connection between the screen and the motherboard. If that was the only thing that happened before this problem started, then there’s a possibility that it’s just a minor connection issue inside.

If the phone is still under warranty, you need to bring it to your service provider and have its tech check on it. But if you’re confident enough to open it up regardless of the warranty, then the first thing you should check once you’ve successfully opened it up is the flex cable that connects the screen to the motherboard–just secure its connection and then try to see if that makes a difference.

Verizon Galaxy S3 Unmounts SD Card

Problem: I noticed that all the pictures and videos I saved in my SD card were gone; I cannot find them in the Gallery. When this happened, I was also getting an error that says something like the SD card was removed, that it wasn’t formatted or file unknown. I have hundreds of pictures in there and I don’t know what to do since I’m not really good with technology. Can you help me please? — Karen

Solution: Karen, I hate to break it to you but your microSD card is almost or already damaged or corrupted. That’s the reason why the phone cannot read from it. I understand you have a lot of pictures and videos in there but to try to salvage them, follow these steps:

  1. Remove the back cover of the phone.
  2. Pull the battery out.
  3. Physically un-mount the microSD card and using a reader, insert it to a laptop to see if the computer can still read from it. If yes, then take that opportunity to copy all your files.
  4. Once you’ve backed up your data, reformat the microSD card using FAT32 format.
  5. Mount it back to your phone and try to see if the problem was fixed.
  6. In case the computer also can’t read from the SD card, it means it’s already damaged. All your data are lost and you need to buy a new one for your phone.

Verizon Galaxy S3 Rebooted, Stuck On Logo

Problem: Hi Droid Guy, I have a problem and it’s kinda serious because I need my phone for my job. As a background, yesterday, my phone just rebooted itself but it was stuck in the Samsung logo. I tried to turn it off and then back on but it was still stuck. I really don’t have any idea what triggered it but prior to this, I received a notification that some apps need to be updated so I did but the phone worked fine after that. A day after, the problem happened and even today, the phone is still stuck on the logo if I tried to boot it up. I really need your help. I tried calling Verizon tech support but I waited 15 minutes I haven’t gotten hold of a representative. — Jendell

Solution: The update may have triggered it or at least one of the apps is crashing causing inconsistencies in the system. The first thing I want you to do is to boot the phone in safe mode. There is a big chance the problem is caused by a third-party app. If the phone booted to safe mode successfully, then you can fix this problem without compromising your data; you just have to find the app that’s causing the problem, uninstall it and problem solved.

However, if the phone failed to boot in safe mode or if the phone still reboots when in that state, you need to boot it in recovery and try wiping the cache partition first. If that would fix the problem, proceed with factory reset. Here’s how you wipe cache partition:

  1. Turn the phone off.
  2. Press and hold VOLUME UP and Home(center) button
  3. Press Power until the phone vibrate
  4. Wait until you see the Android logo then release all the buttons.
  5. Select Wipe data/Factory reset with VOLUME DOWN, press Power (right hand-side)
  6. Select YES — delete all user data with VOLUME DOWN and then press Power
  7. After format, press Power again to reboot phone. (select reboot system now)

Verizon Galaxy S3 Became Extremely Slow

Problem: Hello guys, thanks for providing this free support for us Android users. My phone is a Galaxy S3 and I’m with Verizon. I haven’t done anything with it but it became really, really slow that it would take more than 10 seconds to load any app even those that are inherently light. I attempted to do factory reset in Settings menu but the phone hangs every time I do that. I don’t get any error message, just the lags and freezes. I would greatly appreciate your effort if you could provide a solution to this effort. Thanks a lot. — Mitch

Solution: Mitch, since you already attempted to perform factory reset, I assume it’s okay with you if you lost you data saved in your phone. So, I will not ask you to backup your data but to do factory reset via the recovery mode.

  1. Turn the phone off.
  2. Press and hold VOLUME UP and Home(center) button
  3. Press Power until the phone vibrate
  4. Wait until you see the Android logo then release all the buttons.
  5. Select Wipe data/Factory reset with VOLUME DOWN, press Power (right hand-side)
  6. Press power button to reboot device.

Verizon Galaxy S3 Touchscreen Won’t Work

Problem: My Galaxy S3 was dropped from the jeans pocket but the floor was carpeted so the impact may have been minimal. There was no physical damage, not even a scratch and the display works, however, the touchscreen is not. The phone will not respond to touch commands but it does with buttons. For example, the screen turns off when I press the Power button; the volume goes up and down when I press the Vol Up and Down buttons. I haven’t set up a lock screen so I can unlock it with the Power button.

All three keys at the bottom of the screen works; the Menu, Home and Back keys. But since the phone was designed to work with touch commands, my phone is now unusable without the touchscreen. So, how can I fix this?

Solution: The problem is with the digitizer, either it’s connection was cut off by the impact or there is a break from the inside. Since it is apparent that it’s a hardware issue, I suggest you bring the phone to a technician and have it checked.

If the issue was just the connection, then the phone will be working in no time after the connection between the digitizer and the motherboard is established. However, if there was a break, then you will have to but a new digitizer and have it installed. The digitizer is the component responsible in making touchscreen possible.

Galaxy S3 On Verizon Can’t Send / Receive MMS

Problem: First of all, thanks a lot for being so helpful. You guys are doing a great job in answering people’s questions. By the way, my problem is related to my Samsung Galaxy S3, which I use under Verizon Wireless network. Ever since the recent update, I couldn’t send or receive picture messages or MMS. I already called tech support but all they want me to do is factory reset, which I’ve done a few times already. I don’t know what was turned off or messed up but all I did was update the phone. By the way, the phone is a BYOD.

Solution: If all the rep wanted was to do factory reset (and nothing else) and the phone is a BYOD (Bring Your Own Device) then he/she is barking at the wrong tree. Based on your description, all I can see that is the problem here is the APN. Of course, I assume that you enabled mobile data when attempting to send or receive MMS messages, otherwise, that’s what you’re doing wrong.

BYOD units aren’t programmed in every way to work with Verizon’s network, although during activation or provisioning these phones would be registered to the system so as to receive service.

You said that the problem started after an update and that you already performed factory reset a few times, I have valid reason to believe that the APN settings were messed during any of those processes. I suggest you call tech support again and instead of telling him/her that you cannot send or receive MMS, ask for the correct APN.

Emails Appear On PC But Not On Verizon Galaxy S3

Problem: Hi guys, I have a problem that has been going on for weeks now. The first time it occurred I tried to neglect it thinking it was just a minor glitch in the system or the phone but it hasn’t been fixed. The issue is that all my work emails appear on my PC but not on my phone when both have the same server settings and credentials. There was an instance when a few emails appear on my phone but suddenly disappeared, I don’t know what happened or how I made them appear in my inbox.

I’m not really sure if the problem was with the phone or with my PC since the problem started when our IT reconfigured all our PCs in the office. By the way, we’re using Microsoft Outlook in the office if that matters. My phone is a Galaxy S3, I’m with Verizon. Thanks in advance. — Mark

Solution: Your IT may have set the email client on your PC to download all emails and delete them from the server to lighten up the load of the servers. The thing is, when your computer has finished downloading all those emails, your phone has nothing to download as messages are already deleted from the server. To rectify this, follow these steps:

  1. From the Menu bar of the Microsoft Outlook, click File.
  2. Click Account Settings.
  3. A new window pops up, click your account or email address and then click Change.
  4. Another window pops up named Change Account, click More Settings button on the lower right area of the window.
  5. Click the Advanced tab.
  6. There is an option there that says “Leave a copy of messages on the server.” Make sure that option is checked.
  7. Click OK and restart Microsoft Outlook.
  8. At this point, your phone should be able to receive email messages.

Verizon Galaxy S3 Randomly Reboots Several Times A Day

Problem: I have a Galaxy S3 that I bought from Verizon. The phone has been with me for almost a couple of years now and it was working perfectly until this past few days. The thing is it keeps rebooting several times a day. When I said several I mean more than 8 times so there’s really a problem with it but I don’t know what. I just don’t know where to look so I could fix it that’s why I decided to email you thinking you might know how to fix it. Thanks a lot! — Paula

Solution: There two possibilities here, either it’s a firmware issue or a battery problem. The first thing you have to do is to rule out the first possibility by wiping the cache partition. Here’s how…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

If wiping the cache partition didn’t fix the problem, it’s time you backed up all your data because the next procedure will delete them all–Factory reset.

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  5. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  6. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

After the factory reset and the still randomly reboots, then it’s the battery. It’s time to buy a new one.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

 

How To Fix Known Verizon Galaxy S3 Problems and Errors [Part 4]

UPDATE] We created an index for all Samsung Galaxy S3 problems, errors and glitches we’ve addressed, I suggest you visit our Galaxy S3 Troubleshooting page. I’m sure there are problems related to what you’re having now as we’ve addressed more than 500 problems already.

Hi Verizon Galaxy S3 owners! This is the 4th part of this series and we’ve received even more emails ever since we started supporting the device. There are only five problems cited in this post but each problem has different occurrence. Please browse through this post in case you are currently bugged by a problem or two with your phone.

galaxy s3

You may also visit the first 3 parts of this series to find out if we’ve already addressed your problem. In case, we haven’t, feel free to email us at [email protected] and provide as much details as possible. When sending an email, please make sure you include the model of your phone, version of Android running on it, and your service provider.

You may contact us through our Facebook and Google+ pages. But I strongly urge you visit our Samsung Galaxy S3 Troubleshooting page because we listed every helpful topic we previously posted in this site.

Get Rid of Ads in Notification Bar

Problem 1: Hello Harold. I’m glad you guys decided to publish articles support Galaxy S3 on Verizon. I have an issue with my phone, it’s not really a big problem but very annoying. There is an unknown icon in the notification bar of my Galaxy S3 and when I pull it down to swipe it away, it would just go back a few minutes later. I don’t have an idea how it started or when. It just showed there one day and I wish I can just swipe it away like any other notifications. Do you know something that could get rid of this icon?

Problem 2: Hi guys. Can you help me out here, please. There is a green plus (+) sign at the top of the screen and when I touch it, it launches a white page with nothing on it. Sometimes, the page shows some photos or videos that I don’t have a clue what. Have you heard of this problem before? I’m sure you’ve encountered it already after hundreds of problems you guys addressed. Please let me know a way to get rid of it. Thanks.

Problem 3: My phone, a Galaxy S3 from Verizon, has started showing a star in the notification bar. When I pull down the notification bar and touch the star, it brings me to different websites. I’m using mobile data for my internet and ever since I got this star in my phone, my data usage increased noticeably. It’s as if it’s using my data without my knowledge. How can I fix this problem?

Solution: Those icons you guys can see in your notification bar are push ads. They are often tied to an app you installed. Some developers use this to monetize their apps, although I understand how annoying it is, I can’t blame developers if they chose this method to earn from their apps. Don’t worry, you can easily dismiss these ads. Here are things you can do to get rid of these ads:

Step 1: Uninstall the app that brings along these ads. If you don’t know which app it is, go to the Application Manager and display contents of “Running” tab. Any third-party that’s running when the ad showed app is a suspect. You can force close each of those apps one-by-one to know which one runs the ad.

Step 2: Block the app’s notifications. Since these ads often shows as notifications, you can actually block them by unchecking the “Show Notifications” option from the app’s settings page. Of course, you still need to know which app is causing all this.

Step 3: Perform master reset. There are times when ads won’t go away even if you’ve already successfully uninstalled the app. If these push ads are very annoying to you and causes some other issued in your phone like draining your battery or something, it’s worth the hassle of backing up your data and performing factory reset.

Step 4: Don’t install apps from the same developer. If you’ve successfully identified the app that’s backing these ads, do not reinstall it or download other apps from the same developer. While I understand these people need to earn to continue developing apps, their monetization method is unacceptable.

Verizon Galaxy S3 Can’t Access Play Store

Problem 1: Hi, I recently received a notification to update some of my apps. After doing all those updates, the Google Play Store will not load anymore. What happens is that when I touch the app, it seems to flash really quick but immediately closes bringing me back to the Home screen. Now, I can’t download/install apps from the Play Store anymore. How should I fix this problem?

Problem 2: Hello guys, when I open the Google Play Store app, it is asking me to sign in and it fails all the time. Do you know what caused this problem and how I can fix this? Thanks in advance.

Problem 3: My Galaxy S3 cannot install apps. I am on Verizon and I have unlimited internet. But when I open the Play Store to download and install apps, it’s giving me an error message, “An error occurred. Please try again.” Is there a way to fix this? – Trina

Solution: There could be a lot of reasons why Google Play Store fails to load, asking your sign in or displays an error message. But I suggest you follow the steps below to further troubleshoot your problems with the Play Store:

Step 1: Reboot your phone. This is recommended to phones that have problems after any sort of updates.

Step 2: Check your internet connection. If you cannot sign in successfully, make sure you have an active internet connection. Remember, the Google Play Store app needs to sync with Google servers and to be able to do that you must have a connection.

Step 3: Clear Cache and Data. If the problem persists, let’s try to reset the Play Store app to its default settings by clearing the cache and data.

Step 4: Uninstall Updates. Aside from Clear Cache and Clear Data buttons, you can also find the Uninstall Updates button in Google Play Store settings page. This is your second-to-the-last resort to fix this problem. What this does is bring back the app to its previous version. This works almost every time so it sure is worth a try after doing the previous steps.

Step 5: Factory Reset. This is your last resort. For a phone that cannot download and install apps from its native app store, I’m sure it’s worth the hassle of backing up all your data.

Verizon Galaxy S3 Can’t Successfully Download Apps

Problem 1: Hello Droid guys. I love your tips and solutions series, keep it up. By the way, I recently encountered a problem with my Galaxy S3. Whenever I download an app from the Play Store, it returns an error ‘Download was unsuccessful.’ Have encountered this problem before, and if so, how can you fix this? Thanks guys.!

Problem 2: Love your support articles guys. I have a question for you, what will you do if you download an app and download bar just keeps going and going infinitely? I mean, when you download an app from the Play Store, there is a progress bar that displays the percentage, right? Well, in my case, it doesn’t. It just keeps going without any sight of being finished. Can you help me out, please. Thanks.

Solution: Factors that may lead to these problems are interrupted internet connection, unstable app, and insufficient memory. Based on these, these are my suggestions you do to troubleshoot the problem:

Step 1: Make sure you have an active internet connection. Although, you’ll be getting a “No connection” error if this was the case, still you need to check your internet connection if you have issue with the Google Play Store. Try browsing to some websites or checking your inbox for new emails.

Step 2: Clear Cache and Data. Yes, try clearing both the cache and data of the Google Play Store and check to see if the problem was fixed. If not, do the same for the Download Manager service.

Step 3: Make sure your phone has sufficient storage space. If you’re trying to download a large game or app and you’re getting this error, the problem could be because there isn’t enough space to store data of the app you’re trying to download. If you have an SD card mounted in your phone, move previously installed apps to it to free some space. Do the same for your pictures and videos.

Step 4: Uninstall Play Store Updates. If the problem persists, the problem may be with the Play Store update. Go to the application manager again, find Play Store and hit the Uninstall Updates button.

Verizon Galaxy S3 Has Unstable Wi-Fi

Problem 1: Hi Harold and The Droid Guy team, thanks for all these helpful articles. I have a problem with my phone when connecting to the internet. It says ‘Your Internet connection is unstable’. This only shows on my Galaxy S3 and not in my other phones and tablets. What could be the problem?

Problem 2: Hi guys, I have a very annoying problem with my phone. I have a Wi-Fi at home and am subscribed to Verizon’s unlimited data plan. When I’m at home, I’m not using mobile data to save battery and reduce heat on my phone (it heats up when I’m using mobile data). However, it often disconnects from Wi-Fi and connect to mobile data. How can I prevent that?

Problem 3: My S3 is connected to our Wi-fi network but there’s no internet. I mean I can’t browse a website, can’t send an email and can’t download apps. But in the Wi-Fi settings, it says the phone is connected to the network. Why is this happening? How can I fix this?

Solution: While Wi-Fi problems seem minor, they’re very complicated sometimes considering there are several factors that could lead to these problems. Here are my suggestions to troubleshoot these problems:

Step 1: Reboot your phone. There are times when the phone glitches and refreshing its memory through reboot could fix the problem. You may also try to soft-reset: take the battery out of the phone while it’s on, then press and hold the power key while the battery is out for about a minute.

Step 2: Make sure the problems is with your phone. If you have other devices, try to connect to your network. If they can and your phone cannot, then the problem is with the phone. Otherwise, fix your internet connection or network first.

Step 3: Forget your network. For stability issues, go to your phone’s Wi-fi settings and Forget the network it’s currently connected to. Then, let it scan and connect to the same network. See if that helps. Also, make sure that Keep Wi-Fi on during sleep is set to Always.

Step 4: Do not allow auto network switching. There is an option in your phone to automatically switch networks depending on the strength of signals it receives. It is a good feature but the problem is that when your Wi-fi signal drops lower than the mobile data, it automatically switches and vice versa. So I suggest you turn that feature off:

  1. Navigate to Settings > Wi-Fi.
  2. Long press the existing connection.
  3. Tap Forget network.
  4. Press the Menu key.
  5. Tap Advanced.
  6. Verify that Keep Wi-Fi on during sleep is set to Always.
  7. Remove the checkmark from Auto network switch.

Verizon Galaxy S3 Cannot Boot Up Successfully

Problem 1: Hi guys, I need your help. My phone shut down the other night and when I finished charging and attempted to turn it back on, it was stuck on the Samsung logo. I left it in that state for more than 30 minutes thinking it could be fixed on its own but no. It’s still stuck there. I removed the battery, press the power key for 30 seconds, attempted to turn it back on again but still the problem is there. What could have caused this problem and how can I fix this?

Problem 2: I think there was an update recently and I have not rebooted my phone after that. By the time my phone’s battery was all drained and I tried turning back on, the screen stayed black. I was able to see the logo but after that, it stays on the black screen for God knows how long. I really need your advice guys because I’m using this phone for my job. Thanks.

Solution: The thing about being stuck during boot up is that it could be caused by an app or the firmware itself. And based on that, here is a couple of procedures I want you to try.

Step 1: Boot to Safe Mode. This is necessary to rule out the possibility that it is a third-party app that’s causing all this. If you the phone boots up successfully in safe mode, then our suspicion is confirmed. While in that state, find the app that’s causing the problem and uninstall it. Here’s how you boot to safe mode…

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S III’ appears on the screen, release the Power key Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

Step 2: Boot to recovery mode and wipe cache partition. You only have to do this in case the phone can’t boot to safe mode. Based on your messages, I think there’s no problem with the firmware so I’m sure you can boot to recovery mode. Once in there, wipe the cache partition and reboot the phone. Here’s how…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

How To Fix Known Verizon Galaxy S3 Problems and Errors [Part 3]

UPDATE] We created an index for all Samsung Galaxy S3 problems, errors and glitches we’ve addressed, I suggest you visit our Galaxy S3 Troubleshooting page. I’m sure there are problems related to what you’re having now as we’ve addressed more than 500 problems already.

Samsung-Galaxy-S3-Problems-22

Welcome to the 3rd part of our Verizon Galaxy S3 Problems series. We may have already addressed hundreds of emails and problems in our longest running S3 series but we find it necessary to provide specific support to devices carried by carriers in the U.S.

If you’re a Verizon Galaxy S3 owner, try browsing this post as well as the first two posts I published as I may have already addressed your problem. Or, you can just email us at [email protected] and provide as much details as possible.

Verizon Galaxy S3 Pictures Blurry

Problem: Hi, I just want to ask if you guys know how to fix a camera problem with my Verizon Galaxy S3. I’m not really a tech person so I’m not comfortable changing settings in my phone. That said, I am also sure I haven’t changed anything in it that could have resulted to this problem. My problem is all pictures I take with my phone are blurry and dim even if I’m in a well-lit environment. Can you help me please? How would I correct it? Is it a phone problem or there is one setting I need to change?

Solution: Things like this happens all the time and it is because of different factors. The first is, of course, the lighting. If you’re taking pictures in an environment that is somewhat dark, there is a noticeable effect to the quality of the pictures but since you said you were in a well-lit environment when you took the photos, then let’s rule that possibility out.

Another factor that could cause blur when taking photos is motion. You need to hold the phone steadily before and after (a few seconds actually) you took the pictures. Try using a tripod or rest your hands on a fixture while snapping pictures and see if that improves the quality.

Also, make sure there is enough battery left when you use the camera. I personally encountered this problem before and it was because there was 6% battery left. Needless to say disable power saving mode while taking pictures just to roll out the possibility that the sensor couldn’t work at its best due to power insufficiency.

If there’s a filter that is currently set in the camera app, disable it just to test if there’s a different. It is also recommended you bring the camera app to its original or default settings so that you can accurately test the performance of the sensor. If you don’t know how or not sure what settings to turn off or on, just clear the cache and data of the Camera app via the Application Manager.

If the problem still persists after you did all these, then there could something wrong with the sensor. To further assess that, try recording videos and see if they were blurry too. You may end up having the phone checked by a technician, so I suggest you backup all your data and perform factory reset just before you bring the phone in for check up.

Verizon Galaxy S3 Microphone Problem

Problem: Hi Harold. I have a little problem with my Galaxy S3, Verizon. Whenever I call somebody or I make a call to anybody, the person on the other end cannot just hear me most of the time. I mean there are times when the call is fine and my caller can understand me well but more often they will complain about my garbled speech and there were also a lot of times when they just kept saying “Hello” as if they couldn’t hear me.

I sure did call Verizon about this problem thinking it could be a network issue but the reps said their network is fine and they wanted me to master reset my phone. I didn’t want to do it at that time because I have a lot of pictures in my phone and they advised me they will be lost if I did the master reset. Today, I’m fed up with this problem, so I decided to do what they said but I just want to ask you before I do it if you know a way to fix this. Thanks and more power! — Jen

Solution: Hi Jen. It could be a hardware issue or just s simple, temporary glitch. I will walk you through testing your device’s microphone to find out if it needs to be replaced. I may also ask you to perform factory or master reset to further troubleshoot the problem but the first thing I want you to do is soft reset.

With the phone still on, open the back panel of the phone and remove the battery. Leave the phone without battery for a minute and at the same time, press and hold the power key to drain all stored electricity in the capacitors. After that, place the battery back and turn the phone on. Now make a call to any number in your contact list to find out if the issue was resolved. If it still persists, please follow these steps:

  1. Using the voice recorder or camcorder application record a clip for a few seconds with audio.
  2. Playback the clip.
  3. If the audio is clear then the Speaker and Microphone are functioning properly.
  4. If the audio is not clear, or no sound is heard, continue to Factory Data Reset.

However, if factory reset failed to fix the problem, then it’s a hardware issue and you need to have your phone checked by a technician.

Factory Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key to highlight ‘wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Verizon Galaxy S3 Freezes When Deleting Messages

Problem: This is more of an annoyance than a problem because the phone works fine but the issue appears only when I try to delete my text messages. The thing is that the phone seems to slow down when I open the messaging app to compose a new message. It could be because there are hundreds of messages saved in it already. So, I figured I have to delete some of them but when I do, the phone freezes and I can’t continue with what I’m doing. I would surely appreciate your input in this. Thanks. – Miley
Solution: I think you’re right, Miley. The messaging app slows down because there are already a lot of messages stored and I think the cause of the freezes when you try to delete messages is because you’re trying to delete multiple messages at a time. So, try to delete one message thread and see if that will still freeze your phone. If not, then try to delete messages two at a time or increase the number of messages you want to delete simultaneously until the phone freezes again. That’s a lot faster than actually deleting one message at a time. It is a very time consuming process and I’m sure you have messages you want to keep so you cannot just wipe all of the messages.

Deleting a Single Message

  1. Touch the thread containing the message you want to delete.
  2. Touch and hold the message for one to two seconds, and then touch Delete message.
  3. At the Delete prompt, touch OK.

Deleting Message Threads

  1. From the conversations list, touch Menu key, and then touch Delete threads.
  2. Touch each message thread you want to delete. A check mark will appear beside each message you select. All messages in the conversation will be deleted.
  3. Touch Delete.
  4. At the Delete prompt, touch OK.

To prevent this problem in the future, set your phone to automatically delete messages. Here’s how…

Automatically Delete Messages

  1. From the Home screen, touch Apps Apps Icon > Messaging Messagin Icon.
  2. Touch Menu Menu Key > Settings Settings Icon.
  3. If unchecked, place a check mark next to Delete old messages.
  4. Touch Text/Multimedia message limit and reduce the number to the desired level. The lower the number, the more frequently messages will be deleted.
  5. Touch OK to confirm.

However, if the messaging app still freezes even when deleting a single message or thread, then there’s no other option left but to clear the cache and data of the messaging app. Go to Settings > Application Manager > All > Messaging.

Verizon Galaxy S3 Cannot Update

Problem: Hi Harold. I’m with Verizon and ever since I got my phone in 2012, I never tried updating over the air. I mean, I tried but they all failed so my workaround was to use Samsung KIES to pull the updates down. All of my updates were successful until recently. I’m not a tech person and definitely don’t have ample of time searching the web for ways that aren’t certain could fix my problem. So, I’m here contacting you in case you have encountered this problem before and asking you how to fix this. Thank you for your time. Regards, Melanie.

Solution: Melanie, there are several factors that may have led to this issue of yours. So, I really cannot provide that specific fix that would solve your problem but I can guide you through troubleshooting your phone. The following are the possible causes of your problem:

  • The update is not available through Kies.
  • There is a temporary issue connecting to the Kies update service.
  • There is a temporary issue with your computer that is stopping the Kies app from properly updating your device.
  • Your firewall, anti-virus, anti-malware, or other security software is keeping Kies from running the update process.
  • An issue with the prior installation is keeping the update from being performed correctly.
  • Your device lost its connection with your computer or the battery charge was too low to complete the update.

There are carrier-initiated updates so needless to say you cannot download them via Samsung servers. In your case, it could be just a small update from Verizon. While your provider works hand in hand with Samsung to bring its updates to your device, there are always times when updates are limited only to bump the version of some apps rather than make changes to the firmware. So, these updates cannot be downloaded via KIES as they are not located in Samsung servers. For this, you need to download over the air.

If you’re using the stock firmware (not rooted), then you don’t have to worry about the download as it will push through. After all, updates like this are so small that they could be downloaded in a matter of few minutes. But to troubleshoot your problem, please follow these steps:

  1. Reboot the computer.
  2. Ensure the battery on the device is adequately charged. It is recommended the battery be charged a minimum of 80 percent.
  3. Your firewall, anti-virus, anti-spyware, anti-malware, and other security suites can block Samsung Kies from accessing and transferring information to your device. We recommend you temporarily disable or turn off these applications during an update if you are experiencing issues.
  4. During times of peak traffic, you may not be able to download an update from the Kies firmware update service. Try the download again later if it’s taking a long time, or if you received a message such as “The software update service is not available. Maximum number of roll-out updates has been exceeded.” Or, if available, you can try updating your device using the over-the-air option.

Verizon Galaxy S3 Mirroring Problem

Problem: Hi guys, I have a problem with my Samsung Galaxy S3, it’s a Verizon model. I can mirror my phone’s display to my HDTV but there’s no audio. I have followed all possible steps I found on the net on how to mirror the S3 but still, there’s no audio. I’m using the wired method via the HDMI port of my TV. Can you please help me through this. Thanks. — Jake

Solution: First of all, Jake, I want you to make sure that the media you’re trying to mirror have audio. I’m sure you’re trying to play a video, so please make sure it has audio. Second, make sure the volume in your phone and TV aren’t turned down to zero.

Another thing, I know you’re using the wired mirroring method, so I just wanna ask if you’re using the Samsung HDMI adapter. If you’re not, then the problem could be in the adapter. You see, Samsung flagship phones have different configurations so the company built specialized adapters for them for this purpose. If you’re using any third-party MHL-HDMI adapters, then we really can’t find out what the problem is if you didn’t try the recommended one. Lastly, not all HDTVs support audio through HDMI port.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

How To Fix Problems With Verizon Galaxy S3 [Part 3]

While the Samsung Galaxy S3 is a powerful device and the latest Android version is more stable than before, there are still problems that exist and we are among the few people who provide support to owners who turn to the internet to find solutions. This is apparently the third part of our Verizon Galaxy S3 Problems and Solutions series and I’m pretty sure there will be more articles like this as we still have thousands of emails left unanswered.

verizon-galaxy-s3

If you own a Galaxy S3 carried by Verizon and you have a problem you don’t know how to fix, try browsing this post to find out if we already addressed you concerns. If not, try browsing the first two segments. Links are provided below.

If we haven’t addressed your concerns yet, do not hesitate to email us at [email protected] and please be detailed as much as possible. For those who are active on Facebook and Google+, you may post your concerns on our pages.

#1. Verizon Galaxy S3 text notification won’t clear

Problem: Okay guys, since you’re asking your readers to send their problems, please help me with mine. I have a Samsung Galaxy S3 under Verizon network and it just started about three days ago that text notification will not go away even if I have read every message in my inbox. I double-checked and I’m sure there aren’t any unread message left. Do you have a remedy for this? Thank you guys! — Michelle

Solution: This is just a minor glitch, Michelle, and it can be solved by simply clearing the cache and data of the BadgeProvider service. Please follow the steps provided below:

  1. From the Home screen, tap the Menu key.
  2. Tap the More tab.
  3. Tap the Application Manager, then swipe to display the All section.
  4. Scroll to and find BadgeProvider.
  5. Tap Clear Cache, and then Clear Data.
  6. Reboot the phone.

#2. Verizon Galaxy S3 used almost entire RAM

Problem: Hello Droid guy, I have an issue with my phone. Before anything else, the phone is a Galaxy S3 and I’m with Verizon. My problem is that my phone now runs very, very slow and I understand it is because it already used up almost its entire RAM. Is this a common issue with the phone?

Solution: High-end smartphones, while they’re so powerful, will come to a point when their performance will deteriorate and RAM is always one of the things to blame. If it were my phone, I should have performed factory reset already but to save you from the hassled of backing up your data, please try this:

  1. Go back to the Home screen.
  2. Press and hold the Home button.
  3. You can close each application by touching and dragging them to the right. Or, you can simply tap the Clear All icon at the bottom-right.
  4. With Recent Applications cleared, tap the Task Manager icon.
  5. Tap Active applications and tap the End button next to the application you want to stop. You can also tap End All to stop all active apps.
  6. Now, if you have unsaved data, save them first because the next step may delete them.
  7. Tap the RAM tab, and then tap Clear memory.
  8. At this point, you must already have freed some space in your phone’s RAM. Try to view free memory.

I hope this helps.

#3. Verizon Galaxy S3 keeps restarting after the update

Problem: I am helping my mother with her problem. She has the Samsung Galaxy S3 and she’s on Verizon. She recently downloaded an update but her phone cannot start up normally. Did she get a bad update or is this a common issue with the phone? — Mei

Solution: Not necessarily a bad update. I’m not sure what update she got but if it’s a major update, there could be some changes in dependencies in the system and some data may have been corrupted. There’s only one way that I can think of aside from factory reset:

  1. Turn off the device.
  2. Simultaneously press and hold these three buttons: Volume Up key, Home key and Power key.
  3. When the phone vibrates, release the Power key but keep pressing and holding on the Volume and Home keys.
  4. When the Android System Recovery screen shows up, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight/select “Wipe Cache Partition”
  6. Press the Power key to select and wipe cache
  7. With the “Reboot System Now” highlighted, press the Power key to restart the device.

#4. Gallery stopped working after the update

Problem: This is my third email to you guys and the first two emails, I found solutions is one of your posts. But by the way, my problem is that the Gallery app stopped working on my device and I cannot view my pictures. Every time I open the gallery, the message “Unfortunately, Gallery has stopped” pops up. How can I fix this? My phone is a Galaxy S3 and if it matters, I’m a Verizon customer. Thanks guys. Keep up the good work! — Myrna

Solution: Don’t worry Myrna, this problem is minor and can easily be resolved. Basically, during the update some data may have been corrupted and we need to clear them so the phone would be forced to cache newer and fresher set. For this problem, try going to Settings > Application Manager > All > then look for Gallery > tap Clear Cache and Clear Data buttons. If the problem persists, boot your phone to recovery mode and wipe the cache partition.

#5. Verizon Galaxy S3 Messaging app problem

Problem: Please help me Droid guy. I am an 80-year old woman and I need my phone most of the time to text my grand children. But recently I cannot text them because of there’s a small box on my screen saying my message has been stopped. How can it be stopped when I haven’t typed something yet? Please help me. All I want to do is text my grand children.

Solution: I am sorry you have to go through all this mess. But basically the problem with your phone is minor and it should be fixed a by simple procedure. That little box you see is telling you that the Messaging app, the one you use for texting, has been stopped. It can be fixed by this simple procedure:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Messaging.
  6. Tap Force Close button first.
  7. Tap Clear Cache and then Clear Data buttons.
  8. Launch the Messaging app and observe if the error message still pops up.

#6. Factory reset via recovery mode

Problem: Hi guys, Melai here. My Galaxy S3 will not continue to start up and I was told by a friend that I should perform factory reset but how can I do that? The only way I can do, as far as I know, is by going to Settings, which I can’t do now. Please give me a step-be-step guide on how to do master reset.

Solution: No problem, please follow the steps below, Melai:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  4. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  5. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

I hope you can follow this.

#7. Keep screen turned on during calls

Question: I don’t know if it’s possible but is there a way to keep the screen turned on even if I’m on a call? I understand that the screen would automatically turn off when the phone nears my face but if there’s a way to keep the screen on, that would be great. Thanks.

Answer: Yes, there is a setting for that:

  1. From the Home screen, tap the Apps icon.
  2. Tap the Phone application.
  3. Tap the Menu key, and the select Call Settings.
  4. Tap or uncheck the ‘Auto screen off during calls.’
  5. Your phone’s screen will stay on during calls from now on.

#8. How to turn off word auto correct

Problem: I have a very annoying problem, guys. It came out after the update. I don’t really know what happened and I don’t know so much about smartphones. This Galaxy S3 is my first smartphone and I’m with Verizon here in the U.S. Any suggestions would be appreciated. Thank you.

Solution: There’s a feature called Predictive Text in Samsung Galaxy S3; you need to turn that off to fix your problem. Here’s how…

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Scroll to and tap Language and input.
  4. Swipe the switch beside Predictive Text option to display Off.

#9. Verizon Galaxy S3 downloading files again

Problem: Hello sir, after the update, my Galaxy S3 phone downloaded all files that I previously downloaded. Does it have to be like this? Is this a common issue with the phone? Oh by the way, I am a Verizon customer.

Solution: It’s a minor glitch. Here’s how you fix it:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and the More tab.
  3. Tap on Application Manager.
  4. Swipe left or right to display contents of All tab.
  5. Scroll to and tap Download Manager.
  6. Tap Clear Cache first, and then Clear Data.
  7. Tap OK.

#10. Verizon Galaxy S3 doesn’t display MMS pictures

Problem: Hello Droid guys, there is a slight problem with my phone. It’s a Galaxy S3 and I use Verizon’s network. I don’t know if my problem is common but whenever I receive an MMS message, there’s a warning sign or an exclamation point beside the icon of the picture but the image doesn’t show. What’s the cause of this? Is there a fix? I called Verizon’s customer service and the rep just doesn’t know what the problem is. He wanted me to perform factory reset but I refused because I have a lot of very important information saved in my phone. If you guys can help me with this, I would surely appreciate it. It seems you are more knowledgeable when it comes to these things. Thanks guys.

Solution: It happens when MMS settings are set to “High.” It’s no problem, it’s just a matter of lowering the settings to normal. Here’s how to solve this issue:

  1. From the Home screen, tap the Menu key.
  2. Touch Messages, the tap the Menu key again.
  3. Tap Settings.
  4. Choose Multimedia messages (MMS).
  5. Tap Priority settings.
  6. Choose Normal.

You would also need to turn off delivery reports:

  1. From the Home screen, tap the Menu key.
  2. Touch Messages, the tap the Menu key again.
  3. Tap Settings.
  4. Choose Multimedia messages (MMS).
  5. Tap Delivery Report.
  6. Send Test message.
  7. Turn off Delivery Report and then send a test message.

#11. Verizon Galaxy S3 can’t download apps

Problem: My Galaxy S3 phone can’t download apps from the Play Store, there’s an error. This started shortly after I updated it. I already tried rebooting the phone and removing the battery for two minutes but the problem is still there. Also, I already cleared the cache and data of the Play Store to no avail. I am at my wits end here and I need your help. Please suggest a solution. Thank you in advance.

Solution: There’s one thing I want you to try, here it is:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Google Play Store.
  6. Tap Uninstall Updates.

I hope this helps.

#12. Cannot call in or out

Problem: Droid guy, I have a question for you. I can neither receive nor make a phone call; it’s saying call barring is on. What is that? Is it a network problem or it’s just with the phone? I am not a tech savvy person so I need your help please. Do I have to call Verizon about it? By the way, my phone is Galaxy S3. Thank you.

Solution: Nah, you don’t have to call Verizon for it. You can fix it by yourself. Just follow these steps:

  1. Turning Off Call Barring
  2. Launch Phone, then tap the Menu key.
  3. Tap Call Settings, and then Additional Settings.
  4. Tap Call Barring, then Voice call.
  5. To disable call barring, tap each of the barring types that you’ve enabled before.
  6. Enter your barring password. If you never changed your barring password, then the default is 0000.
  7. Tap OK.

I hope this fixes your phone.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Verizon Galaxy S3 Gets Updated To Android 4.1.2

If you are using the Samsung Galaxy S3 with Verizon then you should update your software now as the carrier has just rolled out the Android 4.1.2 Jelly Bean update. This update brings in several improvements to your device which include teaks and new features.

Verizon Galaxy S3

Some of the enhancements you will enjoy are

  • Improved performance of Keyboard Predictive Text feature
  • You can now take pictures while on a call
  • Manual refresh button has been added to the lock screen
  • Improved email synch
  • Improved Bluetooth performance
  • VZ Navigator and Amazon has been added

The update is 150.3 MB in size and will usually take around 5 to 7 minutes to download. Installing the update will also require another 5 to 7 minutes.

You will normally receive a notification that an update is now available for your device. Clicking on the OK button will reboot your device and then commence with the update. You may also click on the defer button which will delay the update. You will be receiving the System Update message every 30 minutes until such time that you proceed with the update.

If you are not receiving an update notification then you can go ahead and do it manually. The steps are listed below.

  • Go into Settings
  • Tap on About Phone
  • Tap on System Updates
  • Tap Check for Updates
  • Perform the update

If for some reason the update isn’t available to you automatically or when you search for it manually then you’ll probably have to wait a week at the most for you to get it.

Those who have updated their devices reported that the Premium Suite isn’t available. This must also be the reason on why it hasn’t been included in the changelog.

The Samsung Galaxy S3 was first released in May of last year. It had 9 million orders before its release date. As of January of this year this model has sold more than 40 million units worldwide.

via verizonwireless

Android 4.2.2 Jelly Bean CM10.1 Nightly Verizon Galaxy S3 SCH-I535 now available [How to Install]

The CynogenMod Team recently released the CM10.1 Nightly build, which enables Android 4.2.2 Jelly Bean update on Verizon’s Samsung Galaxy S3 SCH-I535 variants. This marks a go signal for Verizon subscribers and owners of such Galaxy model to go for an upgrade.

CyanogenMod-10-1

Provided in this page is a step-by-step guide on how to install Android 4.2.2 Jelly Bean based custom ROM CM10.1 on your Samsung Galaxy S3 model SCH-I535 device.

If you want to try these installation procedures when updating your phone, be sure to read on the important reminders first, so you can get started.

IMPORTANT REMINDERS:

Note that this custom ROM is still under development, which means it may contain some bugs or glitches. All possible issues however, are expected to be completely resolved as the development progresses.

Also bear in mind that this guide is only applicable for Galaxy S3 I535 model, hence, should not be tried on any other Android device to avoid any possible issues or hard brick on your device. To make sure you have the right device to upgrade, verify model number in the Settings, then About Phone menu to see the details.

DISCLAIMER:

This tutorial is only optional, and it is already understood that you try this at your own risk. Therefore, we shall not be held responsible for any consequences that may occur on your device. Nevertheless, it is very unlikely that your device would get damaged if you follow all the given procedures correctly, as they are mentioned in this installation guide.

REQUIREMENTS:

Before you begin with the custom firmware installation, make sure you already have secured all prerequisites, including the following:

  • Backup of all necessary files stored in your device. These would include important SMS & Call Log, Contacts & Settings, APN and MMS Settings, WhatsApp Messenger, Images, Videos, and Songs.
  • At least 80 percent of battery power on your Galaxy S3 device. Good enough to complete the entire process and avoid potential hard brick when the installation is halted.
  • USB Debugging enabled, to allow file transfer between mobile and computer.
  • Galaxy S3 is rooted with ClockworkMod Recovery installed. ClockworkMod Recovery will be used in this installation process.

BEGIN INSTALLATION:

1. Download zip files for CM10.1 ROM Android 4.2.2 Jelly Bean ROM for Galaxy S3 I535. (Filename is: cm-10.1-20130221-NIGHTLY-d2vzw.zip) as well as Google Apps (Filename is: gapps-jb-20121212-signed.zip) for Google apps package.

2. Connect your Galaxy S3 to the computer with a USB cable.

3. Copy the files you’ve downloaded (see step1) and paste them to your phone’s SD card. DO NOT extract any files.

4. Unplug the USB cable from your phone and PC.

5. Turn your Galaxy S3 off for around thirty seconds.

6. Boot into ClockworkMod Recovery. To do this, you have to press and hold the Volume Up, Home and Power buttons on your phone, simultaneously. Wait until the Samsung logo shows up.

7. Release all three buttons for about 30 seconds and hold them again, altogether to see ClockworkMod Recovery screen afterwards. (To browse between options, you have to use the Volume keys of your phone and the Power button to select/confirm an option.)

8. Execute a Nandroid backup of your existing ROM so you can restore it later if necessary. To do this, you have to select the Backup and Restore option, which will lead you on to the next screen.

9. On the new screen, select Backup again.

10. Return to the Main Recovery Menu after the backup is completed.

11. Perform data wipe. To do so, you have to select Wipe data/Factory reset option. Choose Yes on the next screen to confirm your action. It would take a few minutes for a data wipe to get finished so please wait.

12. Once data wipe is all done, go back to CWM Recovery main menu and select Wipe Cache Partition.

13. And then select Wipe Dalvik Cache under the Advance option to initiate Dalvik cache wiping.

14. Select Install zip from SDCard, and then select Choose zip from SDCard.

15. Look for the custom build file cm-10.1-20130221-NIGHTLY-d2vzw.zip that you copied earlier in the first step. Select the file by pressing the Power button. On the next screen select Yes-Install….zip to confirm and begin ROM installation.

16. After custom ROM installation is completed, repeat step 14 but this time choose the Google apps file gapps-jb-20121212-signed.zip. This will instigate Google apps package installation.

17. Once Google apps installation is finished, return to the Main Recovery Menu and Select Reboot System Now. This will reboot the phone and boot up into customized Android 4.2.2 Jelly Bean ROM CM10.1.

Congratulations! You now have installed custom ROM CM10.1 based on Android 4.2.2 Jelly Bean firmware on your Samsung Galaxy S3 I535.

If you want to restore your previous ROM, then you have to boot into Recovery, and then select Backup and Restore option. Locate your previous ROM from the list and select to confirm action.

Verizon Samsung Galaxy S3 SCH-I535 Gets Android 4.2.1 Jelly Bean AOKP Custom ROM [How to Install]

verizon-galaxy-s3

The Android Open Kang Project custom ROM for Galaxy S3 under Verizon network is one way a user can experience the real power of Android 4.2.1 Jelly Bean. Today, the ROM has been made available for download for people who are willing to take the risks of flashing third-party firmware to make their device better and faster. We have prepared a guide to walk you through successful installation of Android 4.2.1 Jelly Bean AOKP ROM (Build 3) into your Verizon Galaxy S3 with model number SCH-I535.

Requirements

  • Backup everything in your device as there is a chance data will be corrupted during the process.
  • Fully-charge your phone or make it has, at least, 80 percent battery left.
  • Enable USB Debugging.
  • Install necessary drivers so your phone can easily be detected by your computer.
  • Your phone should be rooted.
  • You must install ClockworkMod Recovery as you will be using it the entire procedure.
  • Flash at your own risk. You cannot hold us liable for any damages this process might cause.

Step-by-step Tutorial

  1. Download the Android 4.2.1 Jelly Bean AOKP custom ROM. Save it into your computer without extracting. [Link]
  2. Download Google Apps for your device, save in your computer. [Link]
  3. While your phone is still on, connect it to your computer using the original USB cable that came with it. Let your computer detect the device, then copy the files you just downloaded. Make sure you put them into the root directory of your phone’s internal memory.
  4. Disconnect your device from your computer and turn it off.
  5. Boot it into recovery mode by pressing and holding VOLUME UP, POWER and HOME buttons until Samsung’s logo appears on the screen.
  6. First off, perform a Nandroid backup so you can just revert later if you don’t like the ROM.
  7. You can now perform a full data wipe or factory reset. Select Wipe Data/Factory Reset => Yes.
  8. Next, you are now ready to install the packages. Select Flash zip from SD Card => Choose zip from SD Card and browse through your device’s internal memory to find the AOKP Jelly Bean ROM. Once found, load it and wait for the device to finish flashing.
  9. Repeat step 8 but this time choose Google Apps package instead of the custom ROM. It may still take a few moments before the flashing is completed, so you’ll have to wait and not interrupt the process.

10. Go back to main menu and choose Reboot System Now. Remember, for this reboot it will take two minutes (or even more) before the devices becomes active again. Wait until your phone is fully rebooted before you use it.

Just in case your phone enters a bootloop, just turn it off, take the battery out and wait for a minute. Then put the battery back and turn your device on. That should do it.

Samsung Launches Galaxy S3 Developer Edition Page

Being the only carrier in the United States that offers Samsung Galaxy S3 with locked bootloader, Verizon drew flak of criticisms from developers and people who want to customize their premium device. While there have been unofficial workarounds implemented to gain access to the bootloader, the manufacturer took a step further by announcing that a developer edition with unlocked bootloader will be released especially for Big Red’s customers.

On July 15th, Samsung finally launched a dedicated landing page for the device on its developer website telling visitors that it will be “coming soon.” On the page it shows that the upcoming device would be the 32 GB variant in pebble blue color. As expected, the developer edition will be coming with $599 price tag and will never be any different to the already released versions of Samsung’s flagship.

By the end of last week, some Galaxy S3 units especially the ones from AT&T received the first security fix addressing minor issues. But it was actually intended to dumb down the universal search functionality which is currently in question due to Apple’s patent claims. If owners of the device were able to find anything inside their device using the search function on the home screen, the update took the feature away. Instead, owners will now be presented with search results from Google search engine in a bid to continue selling the device in the U.S. without facing more trouble.

While Verizon Galaxy S3 variant hasn’t received the same security fix yet, there is no information whether the developer edition will be coming with universal search function already scraped off. But for sure, it will still feature the same specs and the same version of Android (4.0 ICS). Rumors, however, point to Q4 as the ideal time that GS3 units will be receiving Android 4.1 Jelly Bean update. But basically, this version will come with a feature that should have existed in the first place.

Samsung Galaxy S3 Developer Edition Coming to Verizon Soon

The partnership between Samsung and Verizon is going deeper as both announced they will soon be offering Samsung Galaxy S3 Developer Edition for $599, although the release date hasn’t been disclosed yet. This variant will give people who want to customize their device using third-party firmware or applications a chance to manipulate both software and hardware accesses.

The version of Galaxy S3 offered by Verizon to its customers come without unlockable bootloader as the American carrier believes giving users deeper access to the handset may give them a chance to mess up the stability of their phones. One of the things Verizon fears is when its customers connect to its network differently as a result of customization and messed up software. Thus, the standard Galaxy S3 offering will continue but Samsung will release a developer edition soon enough to address the need of the developers.

“Unlocking the bootloader can put the stability of the phone in jeopardy; therefore, only experienced developers should attempt to unlock the bootloader,” according the joint statement from Samsung and Verizon.

The developer edition Galaxy S3 will be offered at Samsung’s developer portal. According to the report from Android Central, the upcoming variant will come with unlockable bootloader that would allow developers, enthusiasts or people with good knowledge of how the device works a chance to tinker around their premium smartphone. The Korean manufacturer blames Verizon for having to release a version without unlockable bootloader, in fact, it is the only carrier in the US that offer such version.

As a standard, phones damaged caused by unlocking bootloader or installing third-party software will not be covered by warranty. But owners who want to proceed with the process can do so at their own risk. In case they need help to restore their device to a running condition, they can request service from Samsung itself and have to pay expensive service charges.

Being one of the most popular and sought-after smartphones today, Galaxy S3 is the interest of both average users and developers. Releasing a developer edition version under Verizon network is, somehow, a good decision for the manufacturer but it stops there. There is nothing special about releasing a version with a feature that should already been there in the first place.

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Verizon Galaxy S3 Rooted Even Though it has a Locked Bootloader

Verizon Galaxy S 3 rooted finally! Just when the users of Galaxy S3 on Verizon network have been thinking whether they are ever going to get an opportunity to get rid of the unwanted junk that their locked phone comes with, a rooting procedure has been devised by the Xda Developers Forum.

Verizon is known for having the bootloader of its phones locked. With the only exception of the Galaxy Nexus, all other phones including the recently released Samsung Galaxy S3 have their bootloader locked. With a locked bootloader it is normally difficult to find a way to root the phone and that evidently means the owner of the phone is stuck with the stock ROM that comes from the manufacturer or the carrier. Not any more!

The method of rooting the Verizon Galaxy S3 starts very much in the same way as any other phone. Users will have to flash a rooted system image in order to get root access to the phone. Next, a custom recovery image is required, which needs to be flashed via the ADB. The Verizon Galaxy S 3 can take up to ten minutes for getting rooted and there is no reason to panic. Instructions state clearly that if it appears to be taking ages, let it and get the job done. Once the rooting is completed, any stock ROM such as one from CyanogenMod can be used. A detailed step by step process is provided at the Xda Developers website which can be used to root the Verizon Galaxy S 3.

Rooting has many benefits and one of them is over clocking the processor to ensure the phone performs faster and better than it was originally intended to. However, as with any rooting procedure, car should be taken that all data are backed. It also needs to be noted that rooting voids any warranty that comes with the phone.

Source: xda developers