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Sprint Galaxy S5 Problems, Errors, Glitches, Solutions and Troubleshooting

Samsung-Galaxy-S5-Tutorials

Being one of the largest telecommunications companies in the U.S., Sprint has a superb technical support group that can address any problem with Galaxy S5. We are not trying to compete with it, rather, we are simply providing complimentary support to our readers who contacted us about their problems.

If you are a Sprint Galaxy S5 owner and currently have issues with the device, feel free to contact us via [email protected]. We are willing to help you with your problems but please, provide all necessary details so that we can accurately assess your concerns. You may also browse our Galaxy S5 Troubleshooting page as we listed all problems we already addressed. Try the troubleshooting procedures and solutions we provided and if they didn’t work, contact us immediately. We also have our Facebook wall and Google+ page and we use to help our readers. You may post your concerns there, too.

Click on a link below to jump to a specific problem:

  1. Poor Performance
  2. Won’t Boot After App Installation
  3. Apps Greyed Out, Photos Disappeared
  4. WiFi Switch Is Greyed Out
  5. Uses More RAM
  6. Prevent Excessive Data Usage
  7. Can’t Read New MicroSD Card
  8. How To Stop Available Networks Notifications
  9. Won’t Turn On But Vibrates
  10. Freezes, Settings Crashed

Sprint Galaxy S5 Poor Performance

Problem: Hi Droid Guy team, I have a Samsung Galaxy S5 under Sprint. It is 7 months old already and while it has working properly since I got it, its current performance is far from good. It is now very slow in loading apps and most of the games I play stutter at some point. Being an extensive user for several months, I can say that there is a very noticeable difference in its performance. The problem is, I don’t know where to look and how to get my phone back in good shape again. I need your guidance on this. I tried calling Sprint’s tech support but I’ve been on queue for more than 15 minutes and haven’t been able to talk to a live representative. Any advice would surely be appreciated. Thanks in advance. — Katie

Troubleshooting: Hi Katie. While Galaxy S5 is one of the most powerful smartphones in the market today, its performance will deteriorate over time. That is the reason why users are advised to uninstall apps that aren’t used or clear cache and data of apps that often crash.

More often, third-party apps are the cause why the performance of the phone drops. The more apps installed in it, the slower it becomes. So, the first thing you have to do is find apps you don’t use anymore and uninstall them. Then, try to close apps running in the background especially heavy ones. Hitting the Recent key (left of the Home key) will pull up a screen with a list of recently used apps. You may close all these apps and go to the Task Manager. From there, you can close apps that run in the background to free up some space in the RAM.

In case the internal storage of your phone is running low, you need to transfer large files to the microSD card. You may also move your downloaded apps to the external storage. Remember that during the boot up, the phone will read the internal storage and if there is a lot of files stored in it, it will take time to read and cache all of them.

After doing all these things and the phone is still slow, perhaps it’s time you reset it and give it a fresh start. But before doing so, make sure you made a backup of data you don’t want to lose, then follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Sprint Galaxy S5 Won’t Boot After App Installation

Problem: Hi, my name is Cassidy, an S5 owner. I called Sprint twice regarding my problem already but both reps weren’t able to help me as they wanted me to follow their troubleshooting when I can’t do a thing on my phone. I know that contacting you is a long shot, but here I am hoping you could help me.

The problem is I recently installed a couple of apps. After that, the phone rebooted by itself so I thought that may be it was a part of the installation process. However, when the phone reached the logo, it was stuck there. I left the phone for ten minutes thinking that it may just continue booting but it didn’t.

I tried removing the battery, leave the phone without it for 5 minutes and tried again…the problem’s still the same. At this point, I’m stumped and I really don’t know what to do to fix the problem. Of course, I can’t do a thing with my phone as it won’t continue booting up. But I am confident that those apps caused this problem. How can I get rid of them? Thanks.

Troubleshooting: Hi Cassidy. You can boot your Galaxy S5 in safe mode so you can troubleshoot the problem. When in safe mode, all third-party apps will be temporarily disabled. Since you’re positive that the cause of the problem are the most recent apps you installed, then booting in safe mode will fix the problem for you. Once you reached safe mode, you can then uninstall those problematic apps.

Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Uninstall Apps

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the DOWNLOADED screen.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

I hope this helps.

Sprint Galaxy S5 Apps Greyed Out, Photos Disappeared

Problem: Hi guys. I am hoping you can help me with my problem. My phone is a Galaxy S5, which gets service from Sprint. The problem is many of my apps have their icons greyed out. One example is Real Racing. Yesterday, I was able to play with it but today, the icon is greyed out and if I tapped on it, nothing happens. Another thing I noticed is that many of the pictures disappeared, although some left thumbnails in the Gallery. When I tap on a thumbnail to view the picture, what is displayed is a pixelated picture that can’t be recognized.

Prior to these issues, there were times when the phone hangs or lags and became very slow. It was also heating up and draining it’s battery faster than usual. I am worried because it could be a hardware issue but I hope I’m wrong. Can you guys help me with it, please. Regards, Leonard.

Troubleshooting: Hey Leonard. Before these problems started, the phone was already telling you something was wrong. Based on your description, I am certain the problem is the microSD card.

The phone will usually hang, freeze or lag if the microSD card is unexpectedly un-mounted. The phone will try to detect and read from it and it failed, it will try even harder using up more RAM and putting the CPU in hyper-driver. Consequently, it will heat up and the battery will be depleted quicker. Now, if the microSD card couldn’t be detected or read, apps that were moved or saved in it will not run. Their icons, however, will still show up in the app drawer but greyed out. It is because those apps still have files saved in the phone’s internal storage while majority of their data are in the microSD card, that’s why they won’t run if tapped.

Pictures that were originally saved in the microSD card will not be visible in the Gallery, while those that were initially saved in the phone’s internal memory but moved to the SD card will still have thumbnails showing in the gallery but since the source image isn’t accessible, only thumbnails will be viewed. That is the reason why you couldn’t recognize them when viewed–you were actually viewing the thumbnail that was overly enlarged.

The microSD card may have been corrupted or damaged but try to physically un-mount it and insert it into a card reader, then to your laptop or computer. If the computer can’t read from it, you will be prompted to reformat it. However, if the machine can read from it, try to mount it back to your phone and see if the device can detect it. If not, then backup everything that’s in it and format the card using FAT32 format. If the problem persisted after doing this, it’s time you bought a new one.

Sprint Galaxy S5 WiFi Switch Is Greyed Out

Problem: At first, my phone became really slow. Then, I rebooted it and everything was back to normal. I have an unlimited data plan so I often use it especially when I’m at work. At home, though, I connect to our WiFi network. Yesterday, I was able to connect with WiFi and I’m not sure if I turned it off when I left home. But the problem is, there’s no way for me to turn it on now because it’s greyed out. It can neither be turned on or off and there’s no indicator of the WiFi at the status bar so it must be off. This is the second time I experience this problem, the phone fixed the first all by itself after an hour or two. But this time, more than 24 hours have passed and the problem is still ongoing. I already rebooted the phone countless times to no avail. Honestly, I’m not really that knowledgeable when it comes to technology so if you guys know how to fix this problem. I would greatly appreciate it. By the way, my phone is Samsung Galaxy S5, I’m with Sprint. And oh, I already called tech support, they just wanted me to reset the phone, which I’m hesitant to do because I have a lot of data in it. Do you know how to fix this without resetting the phone? Thanks, Brent.

Troubleshooting: Hi Brent. It may just be a glitch in the system. This is a pretty common issue with Galaxy devices and most of the time it can be fixed without the intervention of the owner but in your case wherein the problem persisted for more than 24 hours already, it’s time to do something. I know just how to fix this. Follow these steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Yes, wiping the cache partition will fix the greyed out WiFi switch. Works all the time.

Sprint Galaxy S5 Uses More RAM

Problem: I have a Galaxy S5 and I have Sprint as my service provider. The phone works fine but there are times when some apps will crash or will be forced close as the phone runs out of RAM. My brother has the same phone and when I checked the RAM status it was around 800MB while mine is around 1.64GB. That is the case even when all apps are closed. Because of this, there are apps that don’t refresh in the background like Hangouts making me miss important notifications. So, my question is pretty simple, how can I lower my phone’s RAM usage? — David

Troubleshooting: The RAM exists to be used but then, of course, there are disadvantages if your phone is already using almost all of its RAM during boot up or normal use. More often, third-party apps use the RAM more than anything else. The more apps you have in your phone, the higher the RAM usage. Here’s what I suggest you do…

Take note of the current RAM usage of your phone. Reboot your S5 and immediately after it becomes active, check the memory usage and compare it with the first record. If there’s a huge gap between the two, then its means there are third-party apps that use twice as much RAM as the others. However, if after the reboot the memory usage is the same or close to the current usage, then the phone is already hogging on RAM during boot up.

Now, boot your phone in safe mode to know how much memory the phone uses if all third-party apps are disabled.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Normally, the phone will have low memory usage when in safe mode and you can attain this by performing full hard reset. But as you install apps, the figure will rise so, it’s up to you how you manage it. Apps that need mobile data and refresh more often, usually use more RAM than others. Processor and graphic intensive games will take up more memory, so after you used the apps, force close them.

Prevent Excessive Data Usage

Problem: I’m with Sprint and I have a Galaxy S5. Last month, I paid too much for data and I don’t want it to happen again. We have WiFi at home and I use mobile data when I’m traveling to receive MMS and emails when there’s no WiFi available. Actually, this is my first Android phone; I’ve been stuck with BlackBerry for more than 5 years. Needless to say, I’m still adjusting and learning the phone’s features. I don’t know if it has a feature that will allow me to limit and monitor my data usage. I’ve been looking for such feature for a few days now but I haven’t found it. It would be very helpful for me if you can show me how to monitor my data usage. Thanks, Vivian.

Tutorial: Hi Vivian! Welcome to the wagon! About your question, well, yes you can actually monitor and manage your data usage. Just follow the simple tutorial I outlined for you and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and touch Data usage. From this screen, you can tell immediately how much data you’ve already used up for a specific period of time.
  3. To limit data usage, touch and drag the red anchor on the right side of the graph. Data is measured in megabytes (MB).
  4. If you want to disable mobile data when the limit is reached, tick the checkbox next to Limit mobile data usage.
  5. You can also set a warning so that you’ll be notified if data usage reached certain amount. Just touch and drag the orange anchor to desired amount of data.
  6. Tick the checkbox next to Alert me about data usage to be notified.

Sprint Galaxy S5 Can’t Read New MicroSD Card

Problem: I bought a new microSD card to be used in my Galaxy S5. It’s a 32GB SD card and it’s working fine when I insert it to a reader and to my laptop. In fact, it already has hundreds of music tracks in it. However, when I mounted it to my phone, the music tracks won’t appear in the Music app and I can’t find it using the file manager app. Of course, I made sure it was properly mounted but the phone just can’t find it. I am also sure it’s compatible because I bought the same model that my sister used in her phone (S4). I called Sprint and the rep told me to have the card replaced because it might not be compatible with my phone. I’m not sure what to do with it. Help me please. What should I do to rectify this? — Carlos

Troubleshooting: Almost all after market microSD cards are compatible with any smartphones in the market today, so I refuse to believe what Sprint’s rep told you about it. The problem is that it has a format that’s not readable by your phone and it’s easy to fix that. Just follow these simple steps and everything will work fine, although all the music tracks that you already saved in the card will be deleted.

  1. Plug your microSD card to a card reader.
  2. Insert your card reader to your laptop and wait until it can detect it.
  3. Right-click on the SD card icon.
  4. Choose Format.
  5. Set File type to FAT32.

I hope this helps.

How To Stop Available Networks Notifications on Sprint Galaxy S5

Problem: Hi team. I’ve been following your troubleshooting series for Galaxy S5 since I upgraded in December. I am not sure if you already addressed this issue but it’s very annoying when the phone repeatedly notifies you that there are available networks in range. There are even times when it automatically connects to one of the networks it could detect. How do I prevent the phone from doing this? I think the phone was set to do this by default because I haven’t changed a setting yet. Can you help me with, please? — Joey

Related Question: Hi droid guy. I know you guys are very busy but I will contact you anyway. My concern is more of an annoyance than a problem. The phone will often detect available WiFi networks and will notify me. I don’t want these kinds of notifications popping up out of the blue, so how can I stop them? Thanks.

Troubleshooting: There’s one WiFi setting you need to disable to prevent the phone from scanning available networks. Just follow these steps to get rid of those unwanted WiFi-related notifications:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Always allow scanning”.

Sprint Galaxy S5 Won’t Turn On But Vibrates

Problem: Hello droid guy. Thanks for giving us users free support. We really need help especially those who have little knowledge with technology. I am 62 years old and a woman at that but I know how to use my new Galaxy S5. This is the third Android phone in my possession and I have already learned the basics. As of late, however, my phone randomly turns off. I tried finding something that will tell of its pattern but there’s nothing…every reboot was random.

When it turns off, it wouldn’t respond if I press the Power key to turn it on. My son told me to remove the battery for a minute so I spent almost an hour taking the back cover off, then I pulled the battery out. When I replaced the battery, the phone immediately turned on but turned off after a few seconds. There’s a vibration every now and then and I’m worried about it. Is my phone hardware defective? If not, can you show me a way to fix this problem? I think I can follow simple step-by-step guides. Thank you. — Helen

Troubleshooting: Hi Helen. I am sorry you’re experiencing this problem. Based on you description, it seems like the Power key of your phone is stuck. That’s why it can’t boot up completely, turns off and vibrates. It’s a hardware issue and we can only do so much about it. There’s one thing I want you to try, though: press the Power key many times just to see if you can get the Power key from being stuck. If not, then you really have to send it in for repair as there is also a possibility that the Power button was damaged. If this was the case, then the technician can replace the switch and the phone should be working fine after that.

Sprint Galaxy S5 Freezes, Settings Crashed

Problem: Hi guys. I’m not sure how this problem started but my Galaxy S5 just froze one day and then error messages started to pop up. When it freezes, there’s nothing I can do but remove the battery and restart the phone. At random times, an error message “Unfortunately, Settings has stopped” will pop up and the phone will freeze again. I was told by Sprint representative to reset the phone. He asked me to press the Power, Volume Up and Home keys together but nothing happened. I don’t care about the data in my phone, I just want to fix it. Can you help me out how to reset my phone? Thanks in advance. — Jimmy

Troubleshooting: It looks like there’s a glitch in the firmware causing the Settings service to crash. Since you decided to just reset the phone, then I won’t keep you long. Just follow the steps below to perform full hard reset. Once done successfully, your phone should be working like its first boot.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Good luck!

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.

Samsung Galaxy S5 Problems, Glitches, Errors, Solutions and Troubleshooting [Part 22]

Samsung-Galaxy-S5-Problems-22

The Samsung Galaxy S5 may be one of the most popular and powerful smartphones in the market today but it is not free from problems, errors, annoyances and glitches. In fact, since we started publishing support articles last year, we already have more than 400 emails that need to be addressed–that’s for the S5 only.

We are serious in what we’re doing and we are very much willing to help you fix the problem or address an issue with your phone. But let me remind you that we are not, in any way, affiliated with Samsung (maker of Galaxy S5), Google (developer of Android) or with any of the service providers and carriers around the world. We are a small, independent entity that seeks to help our readers in our own little ways.

Now, if you have problems with your phone, feel free to email us at [email protected] and provide as much details as possible. For owners who want to rant, save that for Samsung. We created an index for all problems we already addressed. I suggest you visit our Samsung Galaxy S5 Troubleshooting page and see if there are issues related to yours. Moreover, you may post your concern on our Facebook wall and/or Google+ page…and please like them!

The following are problems I addressed in this post.

  1. Freezes But Responds When Power Key Is Pressed
  2. After Market Battery Question
  3. Messages App Sluggish
  4. Comes Back On Automatically
  5. Facebook and Instagram Crash
  6. Battery Drains Faster After Lollipop Update
  7. Battery and App Problems
  8. Keeps Randomly Restarting
  9. Can’t Download SMS Messages From iPhones
  10. Uses More RAM
  11. Can’t Read From A MicroSD Card
  12. Heating Up, Lollipop Update Delayed

Freezes But Responds When Power Key Is Pressed

Problem: Hello! Please help me with my problem. Last night, I was downloading like 5 or 6 games in my Samsung Galaxy S5 then I closed it for a while but I didn’t turn the whole device off. After that, my phone wouldn’t respond. But it vibrates and the light turns on when I press the home key, power key and the volume keys. I thought it was low battery so I charged it. But it still doesn’t turn on and respond. Next morning, it still wouldn’t turn on but it was fully charged, I was thinking that it might turn on but it didn’t. What do you think is wrong with my cellphone? How can I fix it? I hope you can help me. Please send me a suggestion on what to do. Thank you! — Jasmine

Troubleshooting: Hi Jasmine. Well, things like that can happen. In fact, I already encountered several cases wherein the phone just shuts itself down without apparent reason. Neither you nor we know what actually happened. So, let’s try to troubleshoot the problem taking the safest route.

The first thing I want you to do is soft reset. Don’t worry, your data will be untouched if you did this as it is a little more than a reboot. Please follow these steps:

  1. While the phone is on, open the back cover and pull the battery out.
  2. Without its battery, press and hold the Power key for a minute.
  3. Now place the battery back in and the back cover.
  4. Turn the phone on.

Based on your description, I am almost certain this will work. If, by any chance, soft reset didn’t fix the problem or if the screen still stays blank when you boot the phone up, it’s time to find out if we can get that screen on by trying to boot it in safe mode and recovery mode.

Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Recovery Mode

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If the screen stayed dead when you booted the phone in those modes, then there’s something wrong with the hardware and sad to say we really can’t tell what affected the display. You need to have the phone checked by a technician.

Galaxy S5 After Market Battery Question

Question: Enjoy your wisdom. Concerning my S5: is it safe for me to buy an after market battery (Amazon, Tmart, etc.) with higher amperage than standard battery that came with the phone? I understand higher soever yields longer talk time. Please advise. Thanks. — Arthur

Answer: Yes, of course, Arthur. I think you can use your phone more if you didn’t have to put it on charge after a few hours of use. I, myself, am using after market battery packs for my phones. You wouldn’t have to worry of running out of juice especially if you’re traveling. There are a lot of good after market batteries out there but there are also as many imitations. The quality of these third parties is always a concern so choose wisely.

Galaxy S5 Messages App Sluggish

Problem: Hi, my question is regarding the Messages app. I have an S5 with T Mobile and whenever I use the stock Messages app, it is very sluggish, the keyboard has delayed response and would not keep up with my key strokes.

I have since started using Textra but the problem is it won’t send/receive MMS or group messages unlike Messages.

I’ve already tried whatever I read in discussion forums, from uninstall/reinstall, clear cache, use a third party UI I am currently using Google), and ultimately I’ve had to resrt using a third party messaging app (Textra).

Sometimes I reinstall Messages to see if it has magically been fixed it only obe disappointed by its delayed responsiveness.

Another cpresint (complaint), totally unrelated (maybe) is my keyboard. Whenever I place the cursor in the middle of a text to edit it, when I press backspace, it randomly jumps somewhere else in the text body and deletes that instead. The typos you see here are a demo of what happens. Another random thing is the “cpresint.”. It used to read “complaint” until the cursor randomly jumped in the middle of that word after I backspaced.

Maybe it’s time to go back to an iPhone. Meh. Blah. Thanks and take care. — Vince

Troubleshooting: Had the Galaxy S5 been doing this since day 1? If not, then there could some apps or service that’s causing this. But if so, then you committed a blunder by not returning the phone on the second day.

Assuming the problem started recently or after a few months of use. Then it can be fixed. All you need to do is isolate the problem so that you’ll have an idea what’s causing it. Boot the phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

While the phone is in safe mode, try opening the Messages app and type some texts to see if it’s still sluggish. If so, then the problem is with the app or the firmware, otherwise, there’s a third-party app you need to get rid of.

Assuming the problem still persists in safe mode, there’s nothing else you can do but perform full hard reset to give the phone a fresh start. But don’t forget to backup all your data especially ones saved in the phone’s internal memory as they’ll be deleted.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Lastly, going back to using an iPhone is a decision only you can make. No one’s stopping you.

Galaxy S5 Mini Comes Back On Automatically

Problem: Hello. My cellphone randomly shuts off, even when it still has battery. I try to press the power key to turn it back on, it doesn’t come on, unless I take the back cover off and battery out, once I insert the battery back on (without even pressing the polwer key) it comes back on. Had the s3 mini and never had an issue as such with it. Thanks in advance for any information you can provide. — Frantze

Troubleshooting: Hi Frantze! Based on your description, it’s easier to come up with a conclusion that your problem is caused by a stuck Power key. I don’t know how it got stuck, but if you have a case, try to remove that first and then try turning the phone off. If the problem persists or if you don’t have an outer case, try to get the power key from getting stuck. You can do so by repeatedly pressing it. It doesn’t matter how many times you press the button as long as you can fix it. If, however, the problem wasn’t fixed by doing so, it’s time you send your phone in for repair. There’s a possibility it was stuck real good or got totally damaged. It is a hardware issue and we can only do so much for those kinds of problems. Let someone who have the expertise to repair phones fix it for you.

Facebook and Instagram Crash on Galaxy S5

Problem: Hello, i found your website searching for answers for my problem. I have a Samsung S5 and 2 days ago I noticed that when I try to open facebook goes to the blue facebook screen then it turns white and then closes, when I try a couple of times after white it turns black and the phone freezes up and turn off, also instagram I am able to open it scroll down a little and then closes automatically, i was told to uninstall the last update to tmobile my account and i did, also the light app (not the one that comes with the phone) and i did, restarted the phone and is still doing the same, I uninstalled facebook and installed it back in and nothing seems to be of any help. Can you please help me what’s going on with my phone. Thank you, Patty.

Troubleshooting: Hi Patty. If this problem is exclusive to Facebook and Instagram only, then we can’t blame the phone if those apps won’t function properly. But you have to verify that. Try installing new apps and see if they, too, crash. If they do, there’s a possibility it’s happening only to third-party apps. Try opening already installed third-party apps to see if they’ll crash and if so, find out if these apps have been moved to the SD card. If that’s the case, it’s the SD card that’s failing.

If only Facebook and Instagram crash, try booting the phone in safe mode and open them while the phone is in that state. If they work fine, then there’s another app that’s causing it and it’s a third-party. However, if they’ll still crash in safe mode, clear both the cache and the data of both apps, uninstall them and download a fresh copy from the Play Store. If the problem persists after that, then decide whether you’ll reset your phone over these apps. Don’t forget, backup all your data before the reset.

Galaxy S5 Battery Drains Faster After Lollipop Update

Problem: Dear sir, I’ve upgraded my s5 from KitKat to Lollipop and since then my battery life has diminished by almost 300%! I used to be able to squeeze almost two days out of it with normal use, now 8 hours is a challenge.

Another thing, I can’t seem to find a way to set up multiple user profiles on my phone for the life of me. Tried googling it, but to na avail, am I the only one who doesnt have an option for that or?

Than you for any help you can provide, Nikša.

Troubleshooting: I’ve already encountered a lot of complaints about the Galaxy S5’s battery draining rate after the update but most of them were fixed by factory reset. It seems that Android 5.0 Lollipop corrupts several data or caches during the update process and this often leads to conflicts that will surely affect the battery especially if the CPU will be in hyper-drive most of the time.

I understand you may already have a lot of data in your phone but try to back them up and reset your phone. I suggest you do the full hard reset by booting in recovery mode as it’s much effective than the other method.

The multiple user profiles feature comes with Android 5.0 and not exclusive to Samsung only. So, I’m sure that feature is present in your phone. From the Home screen, tap the Apps icon and find for an app that says “User.”

Galaxy S5 Battery and App Problems

Problem: Hi, my Samsung Galaxy S5 shows battery full immediately after I plug out the battery drops to 99%. Sometimes the battery is hot. Sometimes when I open certain apps it redirect to app store. Regards, Harris.

Troubleshooting: Hey Harris. I’m sure you were expecting us to fix your problems but there’s not enough details for us to compare your issues with those we’ve already encountered.

About the charging problem, if you have 99% battery juice and you plug it in to charge, of course, it will say it’s full immediately because the charger pushes 2 Amperes of current. But don’t unplug it immediately after it says its full because it will also drop back to 99% depending on the number of apps and services running in the background. I think you should try charging your phone while it’s off.

If the battery becomes hot “sometimes,” it means most of the time it’s not. Sounds normal to me. Battery heats up most of the time depending on the usage and it’s one of the components that also make the phone hot after several minutes of use. But all these are normal.

About those “certain apps” that redirect to app store “sometimes,” well, I think that “sometimes” you hit the ads and you would be brought to Play Store. But my question is what are those apps and how often do they redirect you to the Play Store?

Galaxy S5 Keeps Randomly Restarting

Problem: To whom it may concern, I purchased the Samsung S5 yesterday and it keeps randomly restarting it’s self! It’s very frustrating as it happens when listening to Pandora or streamlining FB. Help please Thanks. — Hillary

Suggestion: A new phone should not do that so let’s be practical here, Hillary. There’s no point in exhausting all troubleshooting procedures we just to make a new phone work. So, the question is, did the random restarts happened since day 1 or after you installed some apps? If the restarts happened after you installed some apps, then I suggest you perform full hard reset to bring the phone back to its factory settings and then install apps one by one to know which one causes the problem.

Full Hard Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

On the other hand, if the problem has already been with the phone since day 1, return it or have it replaced with a brand new unit. I believe you’re still within replacement period.

Galaxy S5 Can’t Download SMS Messages From iPhones

Question: Hi, I am having a problem getting messages from iPhones. I have a T-mobile Galaxy S5 and whenever I am on a wireless network and receive a SMS from an iPhone I am prompted to download the message. However, the messages never download while I am on a wifi network. I can only download the messages by switching to my mobile data network and then downloading, which is annoying and not always possible at my work where mobile coverage is shady. Is there a way to fix this? Thanks, Daniel.

Answer: It may seem a problem or an annoyance to you but there’s nothing to fix on your end. Apparently, what they’re sending you are MMS messages or SMS messages with attached picture so they were transmitted via mobile data network. I could be wrong on this but I think new Emojis will automatically be converted to MMS. Again, if they had included even a very small picture to their SMS messages, then that explains everything.

Galaxy S5 Uses More RAM

Problem: Well I’m not quite sure if I would call it a glitch or problem, I do notice something weird about my phone. When I look on forums at screenshots of most people’s RAM statuses, they all appear to be at about 1.39 GB used. They tend to have a whole half a gig available, but when I check my RAM status, even with all apps closed, I run at around 1.53 GB used. It’s a bit annoying as it constantly has to close my background apps, and I sometimes even miss notifications from Hangouts because it does not refresh in the background. Any suggestions? — Sam

Troubleshooting: Hey Sam. RAM is there to be used and there are only two general categories of apps that use it–pre-installed and third-party apps. Default apps often don’t cause trouble and Samsung developers have already subjected these to extensive tests. That said, the first thing I want you to do is take note of the amount of RAM the phone currently use. Then, reboot your phone and once it’s ready, check the RAM usage again and compare it with the last. If there isn’t much of a difference, then the phone is already carrying too much burden during boot up.

The second thing I want you to do is boot the phone in safe mode. It is necessary because it is in this procedure that we can see how much RAM pre-installed apps are using. Downloaded apps are temporarily disabled in safe mode so there must be a huge gap.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once in safe mode, check RAM status one more time and compare it with the usage when some third-party apps were running. The purpose of this procedure is to know whether it’s third-party apps that’s eating up RAM, pre-installed ones or all of them. Regardless of what you’ve found out, the best remedy is to perform full hard reset. Just don’t forget to backup all your data before doing so.

Galaxy S5 Can’t Read From A MicroSD Card

Problem: Hello, I have a question about my sd card on my Galaxy s5. For some reason it’s not reading. It is not damaged. I want to transfer everything onto the sd card because i dont have anymore storage, but it says the sd card isn’t inserted. It is a Samsung 8gb micro sd card. Hope you can help. Thanks. — Christina

Troubleshooting: Hi Christina. I take your word for it that the microSD card is not damaged. If the phone can’t read from it, then it must have an incompatible format. Don’t worry, it’s easy to fix. Just follow these steps and you’ll be fine:

  1. Plug your microSD card to a card reader.
  2. Insert your card reader to your laptop and wait until it can detect it.
  3. Right-click on the SD card icon.
  4. Choose Format.
  5. Set File type to FAT32.

Galaxy S5 Heating Up, Lollipop Update Delayed

Problem: Despite being one of the finest phones in the market I am still disappointed with the product as it gets heating up and also I am disappointed with the lollipop update that is being delayed for months.. It’s such an embarrassment to have a smartphone without lollipop update. This is the first time I bought Samsung product and it really disappoints me. — Johnson

Suggestion: Hey Johnson. If you think we’re Samsung and you simply want to rant, well, we’re not. About the heating issue, there’s a lot of factors that could contribute to the problem and since you haven’t provided details, we cannot provide troubleshooting procedures.

About the Lollipop update, there’s nothing we can do about that. The roll out depends on Samsung primarily. Once ready, carriers and service providers will handle the rest especially if you are in the U.S. I’m not sure what is there to be embarrassed about having a Galaxy S5 running KitKat.

Since it’s your first time having a Samsung product, then welcome to the bandwagon! However, if buying the device disappointed you that much, return it or crash it and get something else.

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