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How to prevent annoying ad pop ups on Galaxy S6, more app issues

We often receive more app-related problems from our community so this post is our answer to some of them. If you are looking for solutions to your #GalaxyS6 app issues, a quick search on this article may give you some idea on what to do.

s6

Below are the topics discussed here today:

  1. “Pinterest could not be downloaded due to an error” message on Galaxy S6
  2. How to prevent annoying ad pop ups on Galaxy S6
  3. Cannot find Samsung Knox app on new Galaxy S6
  4. “Unfortunately, Clock has stopped” error on Galaxy S6
  5. Solution for clock and alarm clock freezing issue on Galaxy S6
  6. How to use VPN on a Galaxy S6

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: “Pinterest could not be downloaded due to an error” message on Galaxy S6

When I go to the Google Play store and try to download apps I get the following message “Pinterest could not be downloaded due to an error. (Error retrieving information from server. [RPC:s-7:AEC-7 RAYL-542U-4AHCC]).”

I guess this code changes each time you try to do an install.  I’ve also tried downloading the Facebook app and get the same information.  I have tried clearing my stored data and cache in the Google Play Store and restarting my phone and nothing seems to work. The only other application that I have personally downloaded is a Solitaire app. — Kim

Solution: Hi Kim. This is a generic error message caused by either a bad Google Play Store app or other services associated with Google Services Framework.

Delete cache and data

If you have already deleted Play Store’s cache and data, you must do the same for Google Services Framework app. Both apps are delicately intertwined that changes on one may drastically affect how the other works. Google Services Framework is an important app that allows Play Store to communicate with Google servers. If the Google Services Framework app stops working, there’s a chance that automatic updates and installation of new apps won’t work.

Use another Google account

Once you’ve done that, the next best thing to do is to try using another Gmail account. This means logging out the existing account on the Play Store app and logging in another one. After that, try to download and install your apps again.

Uninstall Google Play Store update

Another good thing to do is to see if the most recent update is the reason for the glitch. Uninstalling existing updates sometimes work so you can try doing the same for your Google Play Store app.

Problem #2: How to prevent annoying ad pop ups on Galaxy S6

When i wake my phone up after boot using it for awhile i get pop-ups from various Google Play games and internet pages. The longer I’m away from my phone the worse it is. For example first thing in the morning, i check my phone and i get half a dozen pop ups or more i literally sit and wait for the pop-ups to stop so i can check my phone for calls or messages. I’ve blocked pop-ups and notifications from every application on my phone.

I’ve virus checked it and swept my cache every few days and nothing helps.

I’ve trolled the internet looking for solutions and tried everything and NOTHING helps…. please please help me solve this problem the phone works perfectly for me other than those annoying pop-ups. — Elle

Solution: Hi Elle. Pop-up ads are not only annoying but can also be intrusive in the least. Pop-up advertisements have gradually become attractive for advertisers as Android’s popularity continues to grow over the years. Adware are delivered to an Android device by a number of ways including via mobile browser, push notifications, games, and apps. Fortunately, there are a number of ways as well available for you to prevent these pop-ups from coming back.

Wipe the phone clean

The first ideal step to resolve an issue like this is by doing a factory reset. This ensures that you delete everything, cleaning the phone in the process.

Prevention is the best cure

After doing a factory reset, the next best thing to do is ensure that you don’t install the same set of apps you had before. Most probably, these pop-ups are being delivered by one or more apps so after doing a factory reset, you don’t just re-install everything. Instead, what you want to do next is to install reliable or official apps only. By reliable we mean apps created by trusted developers or teams.

Avoid re-installing apps or games from unknown developers as they are the most likely reason for the adware in your phone in the first place. In order to monetize apps, some developers may have to resort to using dubious means like making their apps as delivery vehicles for viruses, malware, or annoying advertisements. Making sure that these types of apps don’t find their way into your phone is not simple but having a suspicious mentality when installing any app is a good way to start.

If you encountered similar pop-ups in a computer before, the tactic we recommended here is exactly the same one that you may have to do.

Keep in mind that not all developers don’t just create apps for free. Sooner or later, they will find a way to recoup the resources they have spent on creating their products.

Install trusted ad-blocking apps

If you did not root your phone, simply skip this solution. Apps that promise to block ads needs to access and modify host files, which is only allowed after rooting a device.

Or download one of these antivirus apps for Android phone that should keep your phone in order.

We recommend that you stay away from rooting if possible though.

Problem #3: Cannot find Samsung Knox app on new Galaxy S6

I am unable to access Knox 2.0. I could see Knox shortcut in apps. But in application manager Container agent 2, personal home, phone in personal home and setup wizard is showing as Not Installed. After tapping these, it opens the window with all grey fields like “uninstall” but can not perform anything as those taps are greyed and disabled. I have also got notification as Samsung account – Tap here to enter Knox. But nothing happens after tapping and also nothing happens after tapping Knox app shortcut in apps area.

I am unable to do anything.  Please help. — Sandeep

Solution: Hi Sandeep. Samsung Knox is not a pre-installed app so you need to download and install it first. This is the reason why you cannot see its icon, nor tap the usual buttons when you open the app menu. Download Samsung Knox from Google Play Store by clicking this link.

Problem #4: “Unfortunately, Clock has stopped” error on Galaxy S6

“Unfortunately, Clock has stopped” error.

I looked on a page that you have already and fairly recently made responding to people about this clock issue. I have cleared cache and app data, as well as gone into recovery mode, and cleared the cache partition. When I got the error again, I decided against my Will to do a factory reset. With the phone BONE STOCK, I still receive that error message. Now, I doubt it’s a 3rd party app related, as it was bone stock and still got an error, but I’ve been wrong before. Please help me. — Kevin

Solution: Hi Kevin. The effects of doing a factory reset can be negated if you simply install the same apps after doing it. Most app issues are due to other apps affecting the firmware so if you simply re-install all of your apps after a factory reset, you were virtually doing nothing at all.

Try booting the phone in safe mode to verify if another app is to blame. Because safe mode prevents third party apps from loading, it’s usually an effective method to try first. Here’s how to do it:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode limits what apps you can use but we recommend that you let the phone run in this mode for at least 24 hours so you can observe how it goes. If the issue fails to occur in safe mode, that’s an indication that one of the apps is the culprit and you may have simply re-installed it after a factory reset.

Try uninstalling apps until the issue is gone.

Problem #5: Solution for clock and alarm clock freezing issue on Galaxy S6

I have alarms set and when I change them the alarm still shows the old alarm unless I reboot the system. Also, my clock is freezing.

Both of these things started after the upgrade to Lollipop. Then there was an update about 2 or 3 weeks ago and they started working correctly. Then my battery was draining VERY fast so I did a hard reset and reinstalled everything, now they are not working properly AGAIN. — Tina

Solution:  Hi Tina. We’re glad to know that everything is back to its working order. While updates are intended to enhance user experience, introduce new features, or fix known bugs, there are some rare cases wherein the opposite happens.

Major problems after updating to Lollipop have been reported to older Samsung Galaxy S models but not on the S6 series. We expect some minor annoyance (like the one you experienced) to happen occasionally though. Android Lollipop is still a work in progress and app issues are part and parcel of an evolving operating system. It’s simply impossible to iron out everything as there are millions of possible points of failure in an Android environment.

We appreciate your effort and time in sharing what works best in fixing your issue. We look forward to hearing from you here in our community.

 

See also Why Android Lollipop Causes Problems.

 

Problem #6: How to use VPN on a Galaxy S6

I would like to download data through VPN, but I don’t know how. I can connect with VPN, but after that I’m lost. Problem? I’m not computer literate and this wireless phone system is almost completely new to me.

Can you please tell me how to use this VPN app step by step with any of the US search engines? Please.

Thanks so much. — Henry

 

Solution: Hi Henry. A VPN is an interconnected group of computers linked together over the internet to allow users to use network resources more efficiently. It is usually managed by a group of IT experts (usually a business group) to provide good service to users. Using a VPN is advised if you are particular in safeguarding your browsing habits and internet communication from other parties. Many companies utilize VPNs to let their employees connect to their data centers even when they are not physically connected to their local area network. For a more detailed description how VPN works, try visiting this site.

To use a VPN on your phone, first you must install the app. There are many VPN services being offered for Android devices and you can use Google to look for one (if you haven’t yet). Keep in mind that most good VPN services are not free and you may have to pay for a subscription depending on your choice.

After installing the app, you may have to enter your credentials and configure a few things before you can start using it. Don’t worry, most VPN setups are straightforward so you can easily manage them. Because you will be mostly paying for the service, you are assured of help from a technical team should you encounter problems (although this rarely happens).  Try contacting the VPN’s technical support team for more product-specific details and configuration settings.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 “Downloading…Do not turn off target!” error during boot up, other power charging issues

S4

Welcome to another post that answers some questions posed by #GalaxyS4 users. We want to share you some of the easy potential solutions to your power- and charging-related problems.

These are the specific topics discussed today:

  1. Galaxy S4 “Downloading…Do not turn off target!” error during boot up
  2. “Unfortunately, Phone has stopped.” error on Galaxy S4
  3. Galaxy S4 stuck at Samsung and AT&T logo screen
  4. Galaxy S4 screen flickers
  5. Galaxy S4 won’t power on when not connected to a charger
  6. Galaxy S4 battery drains fast and screen showing a colored line

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S4 “Downloading…Do not turn off target!” error during boot up

I dropped my phone in water and immediately took out the battery. Being a teenager, I didn’t know I had to take out the SIM and SD card as well. I did, however, put it in rice as soon as I could (within an hour since I was at school and it occurred as I was walking home). I left it in rice for the average amount of time until my dad and I were completely sure it was 100% dry. When I booted it up, it turned on but in an unusual way.

The screen is black but it’s got a blown up Android bot in the middle with the words “Downloading…Do not turn off target!!” In the upper left hand corner, however, is a little square of tiny words. I don’t know what all is important in the wording so, to be on the safe side, I’m gonna type it all out. Better safe than sorry right?

“Factory Mode

Product Name: SCH-R970

Current Binary: Samsung Official

System Status: Official

Reactivation Lock: Off

Knox Kernel Lock: 0x0

Knox Warranty Void: 0x1

CSB-CONFIG-LSB: 0x30

Secure Download : Enable

Write Protection: Enable

eMMC Burst Mode enabled”

The first part about it saying Factory Mode is what worries me not only because this phone isn’t on a contract plan but also because that line is in red and the line that says “Secure Download : Enable” is in blue. I’m honestly not sure if any of that is important but I can’t take my phone in right now because my family has hospital bills to pay for and my phone is the least of our concerns money wise. Please help, even if I’m just being paranoid and it’s just a software update (which I checked for last week but it said it had already downloaded the latest update). — Tapanga

Solution: Hi Tapanga. We can see that you flashed a non-Samsung recognized ROM in your phone (because of the Knox Warranty Void: 0x1 flag). This means that your phone’s Knox status (which is Knox-disabled) will no longer allow you to upgrade to official  firmware only possible if Knox status is enabled. It also means that you cannot change Knox status back to Knox-enabled. This is, however, not that important if you no longer plan on installing official Samsung firmware that requires Knox-enabled status.

If your phone boots up fine after the incident but shows a different boot up screen only, we think there’s anything to worry at this time.

Problem #2: “Unfortunately, Phone has stopped.” error on Galaxy S4

Today, 23rd July, I powered off the phone because I was in a meeting. After 2 hours I powered ON the phone (Galaxy S4), the phone booted until the screen prompting PIN code for SIM card, then a permanent message is being displayed, “Unfortunately, Phone has stopped.”

I can input PIN code and Security code to unlock the phone. However I cannot operate the phone as the error message is permanently displayed. I cannot also shutdown the phone using Power Off button. I have to remove the battery to shutdown the phone. Please assist. I purchased the phone in June 2013. — Juma

Solution: Hi Juma. If your S4 is unusable when in normal mode, try to do the basic software troubleshooting and see what happens. These are the specific things that you can do:

Wipe the cache partition

This first task aims to refresh the phone’s system cache. Sometimes, an outdated or corrupted system cache can lead to issues like the one you have. Deleting it to force the phone to create a new one usually works wonders. Here’s how to do it:

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe cache partition.’
  • Press the Power button to select the option.
  • The phone will automatically restart once cache data are wiped out.

Perform a factory reset

If deleting the system cache won’t help, the next procedure to do is resetting your S4 firmware and settings to factory defaults. Also known as master reset, this procedure will erase everything that’s stored in the phone’s primary storage device. Make sure to create a backup of your personal data (photos, videos, contacts, etc) before you proceed. Just follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #3: Galaxy S4 stuck at Samsung and AT&T logo screen

The phone sometimes randomly shuts down, and when I turn it back on it comes up with no signal then shuts back down after about 1 minute.

Then it reboots to the Samsung, then AT&T screen and does move from there.

If I do a battery pull the same thing happens again. I have done countless clear cache partition, factory resets, and also wiping my phone but nothing works.. And also the Wi-Fi was not able to turn on, but that issue was resolved.. What is happening with my phone. — Errol

Solution: Hi Errol. If the phone is stuck at the Samsung logo or AT&T screen, there must be something that prevents the entire boot sequence from being completed. And since you have tried the other basic troubleshooting stuff (wiping the cache, reset, etc), the next thing that you can do at your end is to flash a new or customized ROM. This process is similar to the process of installing a new operating system to a personal computer. You can use Google to search for relevant resources on how to do this.

Problem #4: Galaxy S4 screen flickers

Hey, I was hoping you guys could help me with my distress. recently my phone has just been shutting off randomly. This problem has only occurred a handful of times, but the issue I’m more worried about is that there seems to be a LED problem or problem with screen, or just the phone in general.

It started with some static flickers and LED static on the screen all the way on the right side of the phone. now it’s only been a few hours and the “static” has taken to cover almost half the phone on the right side. What should I do? Will I have to buy a new phone? — Taha

Solution: Hi Taha. An issue like this usually happens if a device was dropped or suffered hardware malfunction (especially on the screen assembly area). This cannot be resolved by the usual tips we provide in our blog. We also do not provide troubleshooting advice for any hardware issue so your best bet here is to bring the device to a shop so it can be checked. Lines or “static” flickers on the screen usually leads to screen replacement so you can expect to invest some bucks to have it fixed.

Problem #5: Galaxy S4 won’t power on when not connected to a charger

Whenever I turn my S4 off and I go to turn it on, it boots up and the Samsung logo appears then a few seconds later it it shuts down and shows a black screen and when I press the power button I then know it’s off. But when I turn it off and plug in my charger into a wall outlet and try to turn it on it boots up and shows the Samsung logo and then it stays on.

Can you please help me to understand why this happens. It works fine when it’s on but then this happens and it has only started a few days ago. — Shaun

Solution: Hi Shaun. A battery malfunction might be the reason behind this problem. If the current battery is failing and is no longer able to hold a charge, the phone won’t stay on for long before it shuts down again. Make sure to try another battery first, then do the basic troubleshooting suggested for others in this post.

Problem #6: Galaxy S4 battery drains fast and screen showing a colored line

I had used Lookout for years with no problems. My phone was at 50%, but it seemed to consume battery more quickly every day. I even use an accelerator. Today I tried a soft reset, a hard reset and all I can get is color across the screen. I have tried every tip I’ve come across. I am desperate! I am disabled, so I don’t have a way to go to a tech and I still owe a year on this phone!  Please help.  With my condition, I can’t be without a phone.  Thanks for all of your help. — Jamie

Solution: Hi Jamie. If you have already tried doing the basic software troubleshooting (wiping the cache partition, factory reset, etc), there might be a hardware issue that needs special attention. As mentioned above, we don’t provide hardware troubleshooting and diagnostic tips so you are really left without much choice in the matter. We know it’s a difficult situation for you but your best option right now is to have the device checked by a professional.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Bootloop issue after flashing Custom ROM that converts Note 5 to S7, other issues

Here’s another post that covers issues about Samsung’s #GalaxyNote5. Due to the sad demise of Galaxy Note 7, the older Galaxy Note 5 has now become the de facto Samsung flagship for its Note series. This may change next year if Samsung will come up with another Note model. So, in the meantime, we are stuck with Note 5. Not that the Note 5 is a bad piece of electronic device but because it may very well be the last in its line of Note phablets as there are rumors that Samsung may stop producing Note devices.

 

note-5

Well, while waiting for a confirmation of that rumor, let’s address some Note 5 issues in the meantime. Below are the specific topics we bring here today:

  1. How to recover files from Galaxy Note 5 that won’t boot normally
  2. Galaxy Note 5 cellular signal keeps disappearing
  3. How to install old version of Samsung keyboard app to Galaxy Note 5
  4. Galaxy Note 5 “Unfortunately, settings has stopped” error
  5. Bootloop issue after flashing Custom ROM that converts Note 5 to S7
  6. Galaxy Note 5 keyboard app auto-punctuate and auto-space not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: How to recover files from Galaxy Note 5 that won’t boot normally

Hi. My Galaxy Note 5 crashed; it won’t power up past the LTE screen. I can’t get to my pictures and video. SPRINT sent me a replacement phone and I need to send them my Note 5 back. I’m really upset because i have pictures and video from my kids 1st day of school and my sons 1st football game and much more important photos. Since I’m not technically savvy i didn’t have the photos backed up. The Note 5 doesn’t have a memory card. I’m so upset. IS THERE any possible way we could save the pictures? My phone number is 864-363-4695. I’m willing to pay to get my pictures recovered. — Mmantekas

Solution: Hi Mmantekas. File recovery can be a tricky business and does not always result to a happy ending. That’s because there are a number of reasons that can compromise an Android storage device. A typical Android storage device is divided into parts called partitions and labeled as below:

  • /boot
  • /system
  • /recovery
  • /data
  • /cache
  • /misc

Each partition is designed to store a particular set of files, which may or may not be editable by a user. /data partition is responsible for keeping user files such as photos, videos, contacts, SMS threads, and some other documents. Assuming that this partition is still intact at this time, a special file recovery software MAY be able access it. We capitalize “may” in the previous statement as there’s also a chance that nothing can be done to reach it.

And speaking of special software to use, you want to tap third party services for it. Use Google to find reputable websites to do the job for you.

Problem #2: Galaxy Note 5 cellular signal keeps disappearing

Hello Sir, I am using Note 5 for last one month. it was working absolutely fine but yesterday it drops the signals. I went to the Franchise of my network (T-Mobile); they scanned the network to make it available. Then it was working for almost 8 hours and again drop the signal and shows network is not registered. Again i went to franchise and they showed me the settings>mobile network>network mode and scan the network. Well it picks the signal for just 1 minutes then again drop it. I don’t know if it’s my device problem. can you please help me out? — Farah

Solution: Hi Farah. This may be a SIM card issue so the first thing that we want you to do is to insert your SIM card in another device and observe. If the same situation occurs, it’s either a bad SIM card issue, or there’s something in your carrier’s network that causes the signal to drop out in your area. Make sure that you call your carrier (T-Mobile) and inform them of the issue. They may first suggest a SIM card replacement so you must do that. If that won’t fix the issue either, they should give you an explanation why their signal is unreliable in your location.

On the other hand, if the problem does not occur when you insert the SIM card to a second smartphone, the issue may lie on your Note 5. below are the steps that you can try to fix it.

Wipe the cache partition. This should be the first procedure that you need to do if you suspect that there’s an issue with the phone. Doing this will refresh the system cache, which may had become corrupted. To wipe the cache partition, follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Factory reset. Should wiping the cache partition won’t change anything, don’t hesitate to restore all software settings back to their known, working state. To factory reset your Note 5, follow these steps:

  • Create a backup of your important files such as photos, videos, contacts, etc.
  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

Have the phone replaced. Finally, if factory reset won’t work either, the problem may be beyond your ability to solve. There may be a hardware issue that we don’t know so it’s best if you can find a way to have your Note 5 replaced.

Problem #3: How to install old version of Samsung keyboard app to Galaxy Note 5

This may be impossible but I was wondering if I could install the factory Note 3 texting keyboard/messages to my Note 5. Ever since my Galaxy Note 3 died I’ve had to upgrade my phone. Doing so the newer software is on the Galaxy Note 4 and 5 don’t compare to the Galaxy Note 3. My fingers are just not used to the keyboard and I’ve never been able to adjust to the new keyboard on the Note 4 and 5. Is it possible to downgrade keyboard to a Note 3? The swiping and the texting buttons are a lot more evenly spaced they’re easier to manage. Thanks for all your help in the community. — Jasmin

Solution: Hi Jasmin. NO, it’s not possible to install an older version of Samsung keyboard to the current crop of Note 5s. To do that, you need to basically tweak the operating system to disable or permanently remove the current version of Samsung keyboard, which can be problematic to do. First of all, you must root the device, then you must be knowledgeable enough to re-program the operating system to allow an older version of Samsung keyboard to be recognized as the default. In theory, it may be doable but it may result to conflicts or bugs. Also, you need to have the APK or set of installer files for the old Samsung keyboard app. We are not aware of any website where you can get this specific APK though so goodluck with that. In other words, what you want is not just almost impossible to do now, but it may also open your device to security risks, not to mention possible bugs that may come out of the modification. Considering all that, the task is not just worth it.

If you really can’t live with the current Samsung keyboard, why don’t head to Google Play Store and check out other third party keyboard apps. You may find one that suits your taste.

Problem #4: Galaxy Note 5 “Unfortunately, settings has stopped” error

Hi. I have Samsung Note 5 running Android 6.0.1 My issue is with the “Unfortunately, settings has stopped” error. I read your post from 5 months ago about it where you listed the issues then answered few questions from people. I think I saw my problem in the issues but not in the answers. You see, it only happens in one case. There’s an app I’m trying to uninstall and it’s a device administrator. When I try to remove it as device admin, the phone freezes for few seconds then I get the setting has crashed message and the app stays as admin. Every time. I tried everything I could. Clearing the cache, restating the device, trying from safe mode, and even contacting the app developers but that was useless as they took months to answer me and kept telling to restart my device instead of actually reading my problem and trying to fix it so I gave up on them. So please help me. Thank you. — Mo

Solution: Hi Mo. First of all, this is an issue that happens due to an erratic behavior of an app (and you don’t even tell us the name of the said app) so you can’t expect us to provide an effective solution for this one. Telling us that you’re getting a particular error does not provide enough information for us so we can identify a point where to start. If ever you want technical support teams to help you in the future, you must give as many details as possible. Software-related problems are often complex so the more relevant information we receive, the easier it is to identify the cause. You must go back to the developer of the app and make sure that you give them the full history of the device. Diagnosing an electronics issue is basically just like what a doctor needs to understand a certain illness. Make sure that you mention to the developers what modifications you did on the phone (if you rooted it or if you installed a custom ROM or custom recovery software, etc). Other stuff like software version, list of apps installed, among others things may be helpful.

In the meantime, don’t forget to factory reset the device. It may work wonder in your case.

Problem #5: Bootloop issue after flashing Custom ROM that converts Note 5 to S7

Hi Guys. I need urgent help. I get my Note 5 SM-N9200 64GB Hong Kong version no longer to run. It started with an S7 Custom ROM Flash to have the function also on the Note 5. Since that time, the Note 5 has landed again and again in a boot loop. By recovery TWRP it is at any time to use. It does not matter whether I use a Samsung stock ROM upflash or an image by zip in TWRP. It’s always the same, boot loop. I get with the factory reset synonymous always a red error message that says the system can not be attached. Also I get a error message with preload the search path can not be found. I will still be crazy with the China Hong Kong device. I do not know how to continue. Have already tried so much. Please help me. thank you. — Nokia-6680

Solution: Hi Nokia-6680.  Firstly, let’s get our facts straight. We always assume that people who uses custom or unofficial software know what they’re doing; so, if things get tight they should be able to handle the situation or accept the fact that their device may be bricked.

Secondly, problems due to unofficial software modification can have very specific reasons and there’s no way we can know all of them; there are too many Android customizations out there and there’s no Android website that can catalog every scenario that has gone wrong.

Thirdly, modding or rooting issues may only be fixed by the developer of the codes themselves. Thus, the best people that can support you with this problem is the developer/s of the software. Bootloop is the general description of a legion of issues that results to a phone being unable to boot normally because it keeps booting back to stage one every time. In other words, a bootloop issue in one phone may have a different specific cause from another device that’s showing the same exact behavior during boot up. This is the reason why you should communicate to the developer of the software (or source of the software such as a website) you were using so they can give you first hand solution. The thing is, unlike official channels, these developers are not obligated to help you, which is why using custom firmware is always risky. These developers may or may not have solutions at hand. Developing a software is time consuming and can take a lot of resources so freelance developers like the ones providing free Android versions out there may not be as active when it comes to solving issues related to their products. We still strongly urge you to contact them though if you want to get your phone fixed.

If you’ve already tried flashing a stock firmware on your device but it didn’t work, you may be looking at an expensive paperweight here.

Problem #6: Galaxy Note 5 keyboard app auto-punctuate and auto space not working

Hi there. I just recently am unable to type emails with the keyboard settings that I’ve set to auto punctuate and auto space. These settings work for all other aspects of the phone, including S-Note, word, texting and on Facebook messenger to name a few. It is NOT working on either of my email accounts. I do a lot of work via email and am finding this very frustrating. The keyboard won’t go back to the letters after using punctuation or auto capitalize etc. I am unsure as to why this has become an issue. I have done 2 resets and nothing has worked. I also deleted and re-loaded the keyboard and that also didn’t work. I have only had the phone since May of 2016. Thank you. — Lynn

Solution: Hi Lynn. If this keyboard app was working fine before, it’s possible that there may be some changes that you’ve introduced that resulted to the current problem. Try checking if you can uninstall updates for the apps involved (keyboard app, email app, etc) by doing the following steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Disable, Force Stop, Uninstall Updates, Storage, Permissions, Memory Use, and more. These are all clickable items. Tap Uninstall update if it’s available.

If uninstalling updates for the apps won’t help, make sure that you do try factory reset. If that won’t help either, consider using other keyboard apps that may work properly. You can get from Google Play Store.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 “camera not responding” error, other issues

Hi guys! Here we are again bringing you more issues and solutions about the #GalaxyS6. If you sent us your own issue but are yet to see it published, please continue to watch out for more similar posts in the coming days.

s6

These are the specific topics we cover in this post today:

  1. Galaxy S6 Edge Plus won’t charge properly
  2. Brand new Galaxy S6 fast charge feature not working
  3. Galaxy S6 screen no longer working after phone fell
  4. Galaxy S6 Edge poor signal reception and slow browsing issues
  5. Galaxy S6 Samsung messaging app “Unfortunately, Messaging has stopped” error
  6. Galaxy S6 “camera not responding” error

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 Edge Plus won’t charge properly

Hello the Droid Guy. I am a Samsung Galaxy S6 Edge Plus user, who is having some trouble. So… i’ve looked through all your tutorials, which are great by the way, and i haven’t found an answer to this. So, the first time my Samsung “dies” it’s kinda new, about 3 months or so, and randomly, it losses charge at around 80%, which is fine, but I thought I could just charge it and fix it. So I plug in my phone, and it says its charging, the zap in the battery logo sign shows up, then it displays it’s at 0%. I thought that it was ok. But then it kept repeating that over and over and over, just kept showing it was at 0%, kept showing it was charging, but it never did. It’s been plugged in for days. Sometimes I have to unplug it so I can sleep and not have to see the light from behind my bed. I’ve tried plugging it into a different slot, a computer, everything (except try a different cord) and it still doesn’t work! Please say you can help me. — Cainan

Solution: Hi Cainan. Assuming you take care of your device well by not exposing it to water or heat and/or do a full charging cycle one a day (by discharging the battery to 0% then charging it again to full capacity), any signs of severe battery degradation should not be expected within the first 4 months. In majority of cases, battery drain issue starts to show at the fifth month (again assuming that the phone is handle properly). That your phone no longer charges normally and that the battery appears to be not taking any charge at all is interesting. There’s still a possibility though that the issue may only be at the software level so we want you to try basic software troubleshooting first like:

  • booting the phone in safe mode while charging,
  • wiping the cache partition,
  • or even doing a factory reset.

To do them, please check the steps below.

Booting an S6 to safe mode

  • Turn off your Galaxy S6.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  • Continue holding the Volume Down button until the phone finishes the restart.
  • When you see Safe Mode on the lower left corner of the screen, release the button.
  • Remember, if your phone will charge fine while in safe mode but not when it’s in normal mode, a third party app is to blame. Uninstall apps until the issue is eliminated.

Wiping the S6 cache partition

  • Charge the phone for at least 30 minutes.
  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Performing a factory reset on an S6

  • Create a backup of your important files and contacts.
  • Turn off your Samsung Galaxy S6.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Have the phone repaired or replaced

If the charging issue continues despite having done all the procedures above, there must be a problem on the hardware department. Contact Samsung or your carrier for repair or replacement.

Also, make sure that you try a known working charger and charging cable first before committing to a replacement or repair request.

Problem #2: Brand new Galaxy S6 fast charge feature not working

Hello, I have just bought a brand new Samsung S6. I was thrilled to get it and I still am. the first day it was charging really good, fantastic. It’s all I ever wanted was a fast charge. now the second day it is charging so slow. The phone has not been dropped at all so I have no idea why it would be so slow. Its a brand new phone, it was charging fine before. Now takes ages to charge like 6 hours for a full battery, this happened to my old phone too, but the old phone was due to it being dropped lot, but this is new.  How can you help? Look forward to hearing from you soon. — Tqadoos

Solution: Hi Tqadoos. If you are 100% positive that the phone never suffered from any physical damage a day after unboxing it, then the problem might be due to the apps you installed. To check, create a back up of all your files from that device and do a factory reset. Then once the phone has been reset, observe how fast charging works for at least two days. Make sure that during this time, no apps (first or third party) are installed. If  fast charging works normally, then you should really have to be picky with what apps you install later on. Some apps can install trojans, malware, or simply run all the time in the background causing huge battery consumption. If you can’t identify which of your apps may be the culprit, try to invest more time in observing how fast charging works after you install an app. We know this can be time consuming but this trial-and-error method is the only effective way to isolate the cause.

On the other hand, if fast charging continues to fail or not work during the observation period, either the issue lies on the charging cable and charger or on the phone itself. Try using another charger kit to see if that will help. Otherwise, look for a way to have the phone replaced.

Problem #3: Galaxy S6 screen no longer working after phone fell

So I plugged my phone to charge. I also have a tile floor in my house. So I plugged it in, few hours later I unplugged it to take to listen to music. Dropped it. Picked it up, a blue light was flashing dark blue and a light blue. I read that up, it means its either powering up or off. I tried to turn it on by pressing the home button, The screen flashed a green and blue type of color for like half a second. This is all it does. When the blue light goes away, I’ll try to hold the power button but it does the same thing. Charging it for 5 hrs+ doesnt work, nothing works, not a master reset, not a reboot. Nothing. I think the screen in messed up and it won’t display anything. When it turns off or on , I don’t know which, it shows nothing, I hear the sound it makes when it does either. HELP? — Michaelmillerall

Solution: Hi Michaelmillerall. If the only different thing that happened prior to noticing the problem was when you drop the phone (and that the device was working normally before too), then you can bet the screen assembly may be damaged. Hopefully the damage is only isolated to the screen assembly as replacing it would be relatively easy and does not always result to complications. However, if other components are damaged, you may still be having some forms of problems even after a screen replacement.

Although there are third party forums and sites that provide guides on how to replace the screen, we still recommend that you let a professional do it for you. If you have access to a Samsung service center, we say you go there first. Repair of this kind won’t be free but at least you’ll know that it will handled by an expert.

Problem #4: Galaxy S6 Edge poor signal reception and slow browsing issues

My S6 Edge worked fine for the first few months I had it, but then about 4 months ago I started having network connectivity issues. So it’s now dropping calls, and there’s no internet connection. The phone would show H or H+, and on H+ it would still not load, and even with 4G/LTE it would show full bar 4G but no internet and horrible phone reception on calls.

I did some reading and basically ended up on 2G/EDGE, best signal and actually receive incoming calls without dropping them and also receive Whatsapps, but cannot browse the internet as it just takes too long to load. Please help me. It’s been a pain having such a nice phone but not being able to use the internet at all. — Tian

Solution: Hi Tian. The first thing you want to do is to ensure that this problem is not due to your network or account. If you are on a GSM network, insert your phone in a compatible phone and check how internet browsing and voice calls work. If you encounter the same problems, then network is to blame. If you happen to have a CDMA phone, contact your carrier and let them know about the issue. There’s no better people that can help you with the problem than them.

On the other hand, if network is working fine the cause of the problem may lie on the phone itself. In this case, make sure that you wipe the cache partition and do a factory reset. Refer to the steps provided above.

Problem #5: Galaxy S6 Samsung messaging app “Unfortunately, Messaging has stopped” error

I was having an issue with my Galaxy S6 with texting when I attempt to open the app and select a contact to text. A pop-up asked to update the app, but then before I could click Update, another pop-up said that the app was not responding or couldn’t connect (can’t recall). It would do this a few times before allowing me to send a text. Then repeat the next time I attempted to open.

I tried to upgrade the Samsung SMS/Text app, but it kept being blocked by a pop-up saying that it couldn’t connect. I uninstalled latest update for the Samsung texting app, which downgraded it to an older version (sorry- didn’t write it down). This Messaging app just throws “Configuration Error. Couldn’t connect to configuration server.. Please try again” and will not connect. Just says “Unfortunately, Messaging has stopped.”

I am no longer able to open the messaging app. Is there a way to download the latest to the version and get Messaging to work again? — Shannon

Solution: Hi Shannon. The best thing that you can do right now is to factory reset your device first, then download whatever updates are needed for your first party apps afterwards. In other words, since you’ve having trouble with Samsung messaging app, you must reset all software settings to default first. Once you’ve done that, you must then install all updates for the system before re-installing the third party apps and updates.

Problem #6: Galaxy S6 “camera not responding” error

My issue is this: whenever I try to use my stock Samsung Galaxy S6 Camera on my AT&T Android device it says “camera failed” or “camera not responding.” And then it will either shut the Camera down itself or it freezes up my while phone and then the entire thing crashes.

I’ve had this phone for about a year now and this is the first time that it has ever done this to me. I have been unable to use my camera on my phone for about 3 weeks now and I am getting rather frustrated. My storage space is very low but it’s been completely full before, on this device, and I didn’t have this sort of issue. What do I do now? I am not ready for a factory reset yet so in the meantime is there anything that I can do to to try and fix the camera? — Amanda

Solution: Hi Amanda. This issue may be resolved by simply resetting the camera app to its defaults. You can do that by either going under camera settings itself, or by doing the steps below:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the camera app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application. Tap Clear Data button.

If resetting the camera app won’t do anything, backup your files and do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge won’t charge unless plugged in to a computer, other issues

S6 Edge OTG

Do you have problems with your #GalaxyS6 or Galaxy S6 Edge? Browsing through the issues below may give you some idea on what to do. If you can’t find a similar issue, you can head down to a list of other posts published before.

Below are the particular topics mentioned here today:

  1. Wet Galaxy S6 with call problems
  2. Galaxy S6 Calendar app “Unfortunately, Calendar has stopped” error
  3. Galaxy S6 Edge Plus touchscreen glitches
  4. Galaxy S6 Edge screen is black/not working
  5. Galaxy S6 Edge won’t charge unless plugged in to a computer
  6. Alpine headunit crashes when a call on Galaxy S6 is ending

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Wet Galaxy S6 with call problems

Hello. my Samsung Galaxy S6 got wet 3 months ago. After a few days when I restarted it, everything worked except for the regular phone calls. Specifically this means:

  1. When I start a phone call I can’t hear the tone sound but the call is being made.
  2. When the other person answers he can’t listen to anything and I never know he picked up because I never hear anything.
  3. If I receive a phone call it would ring, but if I pick up I can’t hear anything and the other person can’t hear me.
  4. I can do WhatsApp calls without any problems (my understanding is that speakers and microphone work correctly)
  5. I can listen to music and the voicemail without problems.
  6. The problem persists even when I use headphones.

My conclusion is that is has to be some software problem, but I can’t find the solution anywhere…

Please help me if you have any ideas!

Thanks. — Patricia

Solution: Hi Patricia. If WhatsApp calls work normally, then that’s a good indication that the phone’s speakers and microphone are fine. We think that the problem with normal calls is software-related. A good way to test this theory is by doing a master reset. For easy reference, below are the steps how to do it:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S6 Calendar app “Unfortunately, Calendar has stopped” error

I am having trouble with my calendar. I have always sent my Outlook entries to my personal phone to keep it accessible. I haven’t had a problem going into my Yahoo account and saving it to my calendar until a few weeks ago. When i go into the email, I click the attachment and select save. It then tells me that it has been saved to the device.  I swipe down where it confirms download complete, but when I click that It tells me “Unfortunately, Calendar has stopped.” I have confirmed everything is enabled and updated.  I have cleared my cache.  None of the suggestions I’m seeing have worked. Is there anything else that I can try before going to Verizon for a new device? — Stacey

Solution: Hi Stacey. Try doing a master reset. If there’s a bug at the firmware level causing this problem, resetting all phone settings to default might fix it.

You can also contact the technical support team of the apps involved to see if their app may be in conflict with the phone’s calendar app. For example, if a Yahoo email seems to trigger an error everytime you do a certain task, that can be an indicator that the Yahoo app (if you installed it) may be to blame.

You can also try to boot your device into safe mode and see how the calendar app behaves. If an issue fails to occur in safe mode, then you can safely assume that one of your apps is messing up with the system.

Problem #3: Galaxy S6 Edge Plus touchscreen glitches

Hello. I read online that i could email you and ask questions about phones glitching. Well my phone isn’t exactly glitching, but it is acting weird. The other day i was on Twitter and the refresh button was not working. I have a Galaxy S6 Edge Plus. The top left hand corner would not work for a while and then it would work again. The same thing happened to the bottom right hand corner of my screen when i was on Instagram. Also when I’m in my messages trying to hit my back button on the top left corner would not work. This has been happening for about a day and a half. I have turned my phone off and on. The problem still persists.

Also my auto caps is not working as well. Usually when i start a new sentence or hit the key that would be “enter”, the caps still will not turn on.

Thank you for your time, please let me know if there is anything i can do to fix this.

Greatly appreciated. — Keilah

Solution: Hi Keilah. Glitches sometimes occur after an operating system update. If you did download or installed an update before noticing the problem, make sure that you clear the phone’s system cache. To start, here are the steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If the glitches aren’t eliminated after wiping the cache, you can also delete the cache and data of the apps involved. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

Clearing the data of an app is the virtual equivalent of uninstalling and re-installing it. You have to sign in again to your accounts after doing the procedure. If nothing changes, your last resort is factory reset (steps provided above).

Problem #4: Galaxy S6 Edge screen is black/not working

Hi guys. I have a Samsung Galaxy S6 Edge. A few months back it experience the SOD and i managed to reboot. A few weeks back, it fell and the screen was cracked, and started showing green and pink lines on the side, especially at night when the sleep mode is on, but the phone was still functional.

Last evening, it ran out of charge, and when i charged the phone, it won’t turn back on. Now here is the weird part; i rebooted the phone, it won’t turn back on. I tried again and the phone was back on, i could hear my messages and phone calls and even my alarm went off but the screen is still black. So now the only way i can read my messages is from the sides of the phone at night when it shows time on the sides.

Please i need your assistance. Thanks. — Ziada

Solution: Hi Ziada. An issue like this is best resolved by technicians rather than by us. There clearly is a display issue, which means that a hardware component has failed. Unless you are equipped to fix it yourself, there’s just nothing that can be done on your end. The usual dose of software troubleshooting can’t replace a defective screen or digitizer. Kindly send the phone to a reputable shop for repair. Samsung may fix the phone but it’s surely going to be not a free one. We recommend that you let Samsung do the screen repair or replacement though.

Problem #5: Galaxy S6 Edge won’t charge unless plugged in to a computer

Hi there. I saw your contact details on a forum and was wondering if you could help me.

I went to bed last night and my phone had 2%. I woke up this morning, and my phone was dead even though it had been plugged in to my charger for 7 hours. I thought it could be the charger. However the same charger charged up my Samsung tablet yesterday without any problem. I then tried another charger I have at work (just to double check) and this didn’t work either. I then tried plugging it in to the computer via USB to back up my photos and this charged it (slowly but surely). However, the PC cannot recognize the device so I am unable to access the phone via PC.

I then saw your instructions to try it in the safe mode, but this isn’t working either. I would do a factory reset but I have hundreds of photos of my niece on my phone that I stupidly haven’t backed up. Before I send it off to get fixed – is there anything else I can try? I am assuming it is a problem with the charging on the phone rather than the cables themselves.

Thanks in advance. — Nicola

Solution: Hi Nicola. You’re right. This clearly isn’t a physical cable issue but most probably a software-related one. If you did not install a custom recovery like TWRP, there’s just no other way to back up your personal data if you can’t get the phone to boot normally or in safe mode.

One good thing to try is to leave the phone charged via a computer as long as possible, then boot it up normally (if possible). If the phone works or boots up, make sure to toggle off USB debugging option if you turned it on previously. Some users from other forums reported to have fixed the charging issue by doing this.

If nothing works though, we recommend that you go ahead with the phone replacement request. Unfortunately, that also means losing youir personal data because there’s just nothing that we can do to recover them.

Problem #6: Alpine headunit crashes when a call on Galaxy S6 is ending

Hi. I hope you can help with this problem that I just cannot seem to solve!

My Galaxy S6 is crashing my Alpine CDE-183BT headunit in my car. This happens when using the hands free Bluetooth calling, more specifically, when the call finishes, the headunit factory resets. It doesn’t happen on all calls, but about 75% of them I would say. There are never any problems when I am actually on the call, only when the call ends it will crash my headunit and send it into a factory reset. 

This has happened on different software versions of Android.

There isn’t a Bluetooth update available for my head unit. I have spoken with Alpine and they’ve never heard of this problem and haven’t made any suggestions to solve it.

I have tried changing the device name of the headunit on my phone to remove any special characters, but it hasn’t made any difference.

It happens both when using the preloaded Android ‘Car’ app, and also when not using this app.

I noticed the other day as well, that it happened when a friend tried to call me via WhatsApp. I ignored the call and didn’t answer. When the phone had stopped ringing, it again crashed my headunit and I had to pull over and re do all the settings on my headunit (repair phone etc.)

Streaming music via Bluetooth from my phone works absolutely fine and I’ve never had any problems at all with this. — Daniel

Solution: Hi Daniel. We are dealing with two devices here so your first task is to identify which of them is causing the problem. You can start by troubleshooting your Android phone. First, wipe its cache partition (steps provided above). Once the system cache has been refreshed, delete old Bluetooth pairing to your headunit and re-pair them. If nothing changes, do an S6 factory reset and observe again. After a master reset, do not install any third party apps unless you can test the Bluetooth connection to the headunit. If the issue remains after that, then that’s a clear sign that the head unit itself may have some firmware issues.

The headunit is just like any other electronic or digital device today and can suffer from firmware glitches. Make sure to talk to your Alpine dealer for a replacement.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Google app keeps crashing on Galaxy Note 4, more app issues

Welcome to another post dedicated to solving app-related problems of #GalaxyNote4. Just like the others, this post is a collection of problems that fall in the same category. If you are looking for solutions for your app woes, this may be of help.

Note 4 in a case

These are the topics discussed in this post:

  1. Facebook app on Galaxy Note 4 keeps freezing
  2. eBay app issue on Galaxy Note 4
  3. Email images won’t load when viewed on Galaxy Note 4
  4. Apps disappeared from Galaxy Note 4 and Play Store won’t load
  5. “Unfortunately, email has stopped” error keeps showing on Galaxy Note 4
  6. Google app keeps crashing on Galaxy Note 4
  7. “Cannot install on USB storage or SD card error code: -18” error on Galaxy Note 4

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: Facebook app on Galaxy Note 4 keeps freezing

I just read your Facebook article. I have a Note 4 running Lollipop. I’ve cleared the cache, soft reset my phone,  factory reset it three times total since I’ve owned it. Facebook comes pre-installed so we can’t uninstall it. It constantly locks up. I have to close all running apps and go back in to turn off active apps. Then it freezes again. — Sherry

Solution: Hi Sherry. If Facebook can’t be removed, deleting it’s data is the virtual equivalent of uninstallation. To do that, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Facebook app and tap it.
  • From there, you will see the Clear Data button.

Deleting an app’s data will remove any settings or account associated with that app.

Problem #2: eBay app issue on Galaxy Note 4

I have been having a scrolling issue with the eBay app. I’ve gotten several eBay app updates since it began but it still remains. I began having the same problem on my old phone, a Samsung Galaxy S4. I got my Note 4 in the last month and I’m having the same issue. The specific problem is it refuses to scroll in emails (in the app) and listing descriptions. I’ve read comments from other users of the eBay app but no others appear to have this issue. Once in a great while I can scroll but only a couple of times. Can someone please try to figure out if this is an Android issue, a Samsung issue or an app issue? I would really appreciate any help; I use that app almost daily. Thank you! — Cindy

Solution: Hi Cindy. Have you tried doing the standard software troubleshooting? There’s no way for anyone to know what the problem is if you haven’t done the basics yourself. As a rundown, here are the things that you must do on your end.

Delete the app’s cache and data

For issues that appear isolated to a single app, this solution is often effective. Steps are provided above.

Delete the system cache

This solution is best done when there seems to be a general issue with the system, or when a device suffers from performance issues. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Re-install the app

Sometimes, removing and installing an app again can work wonders. If you haven’t done this before, you can try this simple step even before you try wiping the caches and data.

Restore firmware defaults via factory reset

A factory reset may be needed if all the things above won’t work. Keep in mind that doing this step will delete your personal data like photos, videos, contacts, etc. Try to create a copy of your important stuff before you proceed. Just follow these steps:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If the problem remains after a factory reset, the issue must be the eBay app and not your device. Try to contact the app’s developer to let them about the problem, and to hopefully get more support from them.

Problem #3: Email images won’t load when viewed on Galaxy Note 4

Email images won’t load. I just get a blank white screen. I am receiving new emails, I just can’t read them. In settings, the load images box is checked. I have unchecked it and re-checked it to see if it made a difference. It did not. I have deleted and re-added my Yahoo account but that made no difference either. I updated my system last week, and my emails stopped working yesterday so I am not sure if it’s related.  Please help! — Ellie

Solution:  Hi Ellie. What app are you using to check your Yahoo account? If this issue happens when viewing your emails using the Yahoo app, clearing its cache and data may help. Please follow the steps provided above on how to do this.

Wiping the cache partition may also fix the issue.

As a workaround, you can try viewing your email using other means. For example, if you badly need to check your email but the Yahoo app is not working, you can use the phone’s stock web browser to log-in to your account instead.

Problem #4: Apps disappeared from Galaxy Note 4 and Play Store won’t load

Hi. I have a Note 4 that I updated this same morning to the latest update available and when it finished  most of my apps disappeared vanished from the phone and I can’t open Play Store. And I also have an error message in my notification panel that says ‘please get Google Play Services’ ?? please help.

thank you in advance. — Moun

Solution: Hi Moun. The update did not clearly go as intended and the firmware on your phone may have been corrupted. Try wiping the cache partition first to see if that will make any difference. The cache partition sometimes get corrupted during and after an update so manually refreshing it may work.

If deleting the cache won’t do anything, kindly proceed to factory reset.

Problem #5: “Unfortunately, email has stopped” error keeps showing on Galaxy Note 4

I’m having multiple pop ups on my screen that reads, “Unfortunately, email has stopped.” This occurs for a few apps including email. I am unable to receive text messages, my action memos and photos are no longer visible. I’m unable to use Chrome for internet surfing.

Please help me. What would you do to fix this problem. Thanks. — Kim

Solution: Hi Kim. The message that pops up is a generic error usually generated when an app crashes. Sometimes, this message also shows up when there’s a general system issue. Fortunately for you, this problem can easily be fixed by doing the standard software troubleshooting like wiping the cache partition and performing a factory reset.

Problem #6: Google app crashing on Galaxy Note 4

Hi. I recently removed all the home screens bar one as I don’t use them. Since doing so my Google app is crashing. I uninstalled the update of the latest update and it works. When the update happens automatically, the app crashes again not allowing me to use Google app manually or via voice command.

Any help to resolve this please.

Thanks. — Happy

Solution: Hi Happy. Try to force stop and delete the cache and data of Google Services Framework app. The steps are the same when deleting an app’s cache and data outlined above.

Problem #7: “Cannot install on USB storage or SD card error code: -18” error on Galaxy Note 4

Hi Droid Guy. I’ve had my Galaxy Note 4 for over a year now and everything has been fine up until a few weeks ago. When I try and download an app from the Play Store, it’s fine but when it goes to install it I always get a message saying “Cannot install on USB storage or SD card error code: -18”!

Now I went through all the things they said to do on the troubleshoot page and I still can’t install anything. I still have 8.4G left on my phone storage and for some reason I can’t even move anything to my SD card so all I’ve used of that is 1G !! So I have the space for it but it still won’t let me install anything!! Please help me this is driving me up the wall!!

Thank You. — Kara

Solution: Hi Kara. Since you did not indicate what specific solutions you have tried so far, we would like to re-iterate that you must do all the suggested troubleshooting we mentioned in this post, most importantly the wiping of cache partition and doing a factory reset.

If none of them work, try to reformat the SD card. If you haven’t done it before, here’s how to do it:

  • From a Home screen, tap Apps.
  • Tap Settings.
  • Tap Storage.
  • Tap Format SD card and follow the prompts.

Using another SD card may also help you identify if the trouble originates from a faulty SD card.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fixing Samsung Galaxy S6, S6 Edge “Unfortunately, contacts has stopped” error and related problems

“Unfortunately, contacts has stopped” error is one of the most common app-related errors any average Android user encounters. Sometimes, the error goes away on its own after updating some apps but for those who experienced it persistently, it can be a source of frustration and annoyance. In fact, any app-related problem is an annoyance to some extent. This post is created to help our community deal this #SamsungGalaxyS6appproblems.

Samsung Galaxy S6 Edge "Unfortunately, contacts has stopped" error

 

If you want to share your own Android frustrations with us, or perhaps educate Android community on some effective solutions you have uncovered, make sure to contact us by using the link provided at the bottom of the page.

#Unfortunatelycontactshasstopped


 

 

Problem #1: “Unfortunately, contacts has stopped” error keeps popping up on Samsung Galaxy S6 Edge

I was getting “Unfortunately, contacts has stopped” error message on my Note 3, and only a factory reboot got rid of it. I decided instead of reinstalling all my apps, setting all my preferences, etc.

I’d get a new phone, so I got a Galaxy S6, spent hours setting it up. Unfortunately, for a moment today I got the same error message back! So something in my reinstalled stuff is triggering it. I got rid of it, at least for now.

I found I could dial by opening contacts and using a contact to dial. I found when I scrolled down my call log, which only had calls in it since I got the phone yesterday, when I hit the end of the call log, that would trigger the error message.

I deleted all the calls, only a dozen since yesterday. Now the phone seems fine. However, I can’t restore my old call logs from the Verizon Cloud. Cloud says I have 499 calls logged, and it downloads them and says they’re restored, but they are not. Only the three or four calls I made today, after I deleted yesterday’s calls (see above) show.

I think I should leave well enough alone Not try to figure out how to restore my call logs, I can live without them. But if the problem returns, and I want to follow your advice on how to fix it, you mention unsyncing as a step. What does that mean? How do I do it? Perhaps you can add these details to your instructions in how to fix this error message, since I don’t know what it means and how to do it. — Ronald

Solution: Hi Ronald. The “Unfortunately, contacts has stopped” error is generic and can occur on any Android device. This means that its potential solutions are the same across devices. We are assuming that you have already tried the suggested troubleshooting steps in these posts:

We are certain that one of your apps is causing the issue based on your description. It’s highly unlikely that it is a firmware glitch because you have a new device. What you must do next is reset the phone to its factory defaults one more time. After that, install the apps individually until you have isolated which one is the culprit. Make sure you observe how the phone works after each installation. There is no other way to hasten this process, unfortunately.

Unsyncing means turning off the sync function of your phone. If you want to unsync a particular account, you can go under Settings>Accounts and tweak the account in question.

Problem #2: How to turn off annoying My Places notifications

I was reading your help regarding how to turn off the My Places notification that keeps popping up on top, but in the details you described, my S6 doesn’t have a Location option to push from the system menu. Your instructions was to go to APPS then SETTINGS, but mine doesn’t have the LOCATION, like the text reads, anywhere, so maybe it’s a Sprint thing. I DO have a Location icon at the top of the swipe down screen, that is off. When I click on the edit button on same drop down screen, The Quick connect” is checked & the “S Finder” is also checked, so I don’t know if one of those might be turning the “My Places” notification on, for some reason.

All I want to do is turn off the “My Places” notification at the top that always comes on after I clear it 40 times a day, it seems like.

It says at top:

My Places

To use My Places, turn on Location, or turn on Bluetooth or WiFi

I don’t want any of those on, unless I need them. Is there a way to make it go away for good? It is so annoying.

Thank you for your support and the info on your site. It is awesome! — Jaxxonline

Solution: Hi Jaxxonline. If you don’t want to use or get notifications from My Places, simply disable it. You can do so by doing these steps:

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘APPLICATIONS,’ then tap Application manager.
  • Swipe right to the ALL screen.
  • Scroll to and tap My Places app.
  • Tap Disable button.

Problem #3: Google Talkback on Samsung Galaxy S6 Edge not working properly

When I installed Google Samsung Talkback feature on my phone, and tried to use it to read articles and books, it started flipping out on me. It would skip multiple sentences and keep skipping sentences and lines and paragraphs and read about only two words in each paragraph at a time before moving to the next one.

I tried to uninstall it but it won’t let me, and it won’t let me use a different English version such as Australian or United Kingdom even though I have selected them. I will select that I want to use English Australian female teacher and it gives me the regular English United States female voice even though it says that I am using the Australian one, that is not what I hear. Talkback feature works so well on my  S5 and if I had known it was going to act like this on this phone I wouldn’t have gotten this phone. Please try to fix or let me know what I need to do. Thanks! — Blaire

Solution: Hi Blaire. Google Talkback app is one of several Google services that is embedded to the firmware so there’s no way to uninstall it. The only available options for you are Disable, Uninstall updates, and clear cache. Try clearing the cache of the app first and see if it will make any difference.

You can also clear the phone’s system cache by following these steps:

  • Turn the device off.
  • Press and hold the Power, Volume Up and Home buttons simultaneously.
  • When the phone vibrates, release the Power button but continue to press and hold the Volume Up and Home buttons.
  • Now, when Android recovery screen appears, highlight the wipe cache partition option using Volume Down button.
  • To confirm the selection, press the Power button.
  • Wait for a while until wiping the cache partition is finished.
  • Now, “Reboot System now” will appear on the screen. To highlight the option use the Volume Up/Down key.
  • Press the Power button to confirm it, and your device will automatically reboot.

If this problem is not caused by outdated or corrupted system cache, consider doing a factory reset.

Problem #4: Spotify app keeps disconnecting on Samsung Galaxy S6 when connected to mobile data

I’ve been a paid subscriber to Spotify for nearly a year now and up until recently all’s been well.. until about 2 months ago or so. I’ve started having the issue of whenever I’m out driving or not around a Wi-Fi that I’m not connected to my Spotify will often times cut out.. basically it will play the first 10 to 20 seconds of the song then just stop.. it acts like it’s buffering or something and says I have no Internet connection.. that being said sometimes there’s no issue and Spotify will work just fine but that’s rare.

now I’ve tried to turn off Wi-Fi and just use my data connection and still doesn’t make a difference.. I’ve checked my settings to see if there’s something that may cause it and found nothing that should cause it..

I  have plenty of data left on my plan and be in town where I have at least 3 bars of connection but still most of the time it’s just so frustrating that I either put the radio on.. which in my town all the stations basically suck or listen to the music I have on my phone which isn’t much because I pay 10 bucks a month to not have to keep my music  on my phones memory..

anyway I think I’ve covered my issue please help and thank you for your time. — Jeff

Solution: Hi Jeff. Spotify app does buffer like what you may have observed in YouTube or any other streaming sites IF your internet connection is unstable or unreliable. If this problem does not happen when you are connected to a fast Wi-Fi network, that’s a clear indicator that your mobile data connection is at fault. Please work with your mobile data provider to see if there’s something that they can do to help you fix a possible data connection problem.

We are assuming that the Spotify app is updated but if not, make sure that is. Other app-related troubleshooting may help like deleting the app cache and data, deleting the system cache, or doing a factory reset if you suspect that there’s a phone-specific error involved.

Otherwise, getting full support from Spotify team may work as well. You are a paying customer so Spotify’s technical team can help you with the problem if the reason behind is app-specific like coding errors and the like.

 

Related post: Reasons Why Android Apps Crash

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions for Samsung Galaxy S5 “Unfortunately, contacts has stopped” error [Part 2]

We are on our second post for this troubleshooting series. It is an understatement to call the issue annoying because it can easily get on anyone’s nerves if the error pops up when you’re doing something tricky. We understand your frustration so here are the solutions for Samsung Galaxy S5 “Unfortunately, contacts has stopped” error. Most of the solutions provided here are standard ones and can be found quite easily on the Web though in this particular post, we also cover a few unrelated problems.

 

s5 acc

 

Problem #1: Samsung Galaxy S5 deletes profile contact every time it is rebooted

Hi. I was wondering if you could help me with my problem. My Galaxy S5 deletes my profile contact every time I reboot the phone. When I reboot the phone and go to my contacts app, where I should see my profile contact, I see “set up my profile” button and I have to set it up again and it is annoying. Other than that the phone works fine.

I do have another question. My locking animation seems to be absent. It should lock with an animation that goes to black and white and off. Can you help me return this animation or understand why it’s absent? Thank you. — Michael

Solution: Hi Michael. The error you are getting normally shows up if there’s a problem with the device’s contact app, or if you failed to set up your user account correctly. To determine if it’s an app issue, you must these things first:

  • Make sure you create a backup copy of all your contacts.
  • Delete the app’s cache and observe. If the error does not return after doing this step, that means that a corrupted cache was causing it. If the issue persists, continue to the next step.
  • Delete the app’s data. This is tantamount to re-installing the app, which means you are basically deleting everything associated with it, including your contacts. This will prompt you to re-enter your contacts again afterwards so make sure you have created a backup of all your contacts. We suggest that you save your contacts to your SIM card first. After deleting the cache, you can import your contacts again to the new app. To know how to import your SIM contacts to your S5, just follow this link.

If there’s no issue with the app, try to set up your user account again and see if it works.

Problem #2: When “Unfortunately car mode has stopped” message shows up on Samsung Galaxy S5 messages get deleted

Hello. My Samsung Galaxy S5 keeps popping up randomly with a message saying “Unfortunately contact has stopped” and when this happens I have no contacts. Then a message saying “Unfortunately car mode has stopped” comes up. However I have never set up car mode, and this message then leads to all my text messages being removed.

If I restart my phone it all comes back however, these messages only appeared and starting causing issues when I had a software update. Any ideas? Thanks. — Clare

Solution: Hi Clare. We can’t see the connection between these two error messages so reason may be firmware in nature. Kindly do a factory reset and see how it goes.

 

See related article on how to restore a Samsung Galaxy S5 to its factory defaults

 

Problem #3: “Unfortunately, contacts has stopped working” error started popping up after updating Galaxy S5 to Android Lollipop

Since Lollipop update I randomly get an error message that says “Unfortunately, contacts has stopped working” nearly every day. Yet there does not seems to be any real problem. What’s up dog!? Thanks. — Daniel

Ever since the latest S5 update, I keep getting the error message “Sorry, contacts has stopped”. Never saw this before the update. — Doug

Solution: Hi Daniel and Doug. Just like most of similar issues in this troubleshooter series, deleting the cache and data of the phone’s contact app is indispensable. If nothing works, you can then delete the cache partition then proceed to performing a factory reset.

 

Problem #4: Lollipop update fixed “Contacts had stopped working” error message on Samsung Galaxy S5

I’ve done the major system update and, most lately, the newest update. The new update fixed one problem I was having, which was a pop-up saying that “Contacts had stopped working”. What I’ve had for the past few days is a problem accessing certain websites, mainly Yahoo and Wikipedia.

I’ve got these as shortcuts on my Homepage and also as Bookmarks.  What happens is that sometimes they work and sometimes they don’t.  I can’t even access Bookmarks sometimes, through Chrome (I get the Bookmarks screen, but the page is blank).  If I keep trying, eventually the site pops up. I use these sites a lot and have had no trouble until now.  I’ve even deleted the old shortcut and reinstalled Yahoo and Wikipedia, several times, but it doesn’t help.

Any comments would be greatly appreciated. Thanks. — Frances

 

Solution: Hi Frances. Telling us that Android Lollipop update resolved “Contacts had stopped working” error is a bit surprising for us. As you have probable noticed, some of the problems mentioned in this post are saying that Lollipop messed up their phone by constantly showing a similar error. Yours is obviously the opposite as far as this error is concerned.

Unfortunately, the update did mess up your phone somehow. Are you using the stock internet browser in your phone or third party ones like Google Chrome, Mozilla Firefox, etc? Whatever browser you are using to access your favorite sites, please visit this tutorial page on how to delete your browser cache and history.

If that won’t fix the problem, you can also delete the app’s cache and data.

 

Problem: #5: Unable to add contacts in WhatsApp Galaxy S5

Hello. I’ve had my Samsung Galaxy S5 for two months now. I’m living between two countries, so when I came back to the UK a couple of days ago and I changed my SIM card, although I still had all my contacts saved, none of their names are displayed on WhatsApp. So I started saving the contacts again from WhatsApp and at some point I couldn’t do it anymore, and I get an error message “unable to save contact” every time I try. I have even tried deleting one of the contacts from the contact list on the phone and tried saving it manually, and I still get the same error message.

Hope you can help. Thanks.  — Laura

 

Solution: Hi Laura. Does the contacts you are trying to save in WhatsApp have the WhatsApp installed on their phone? It’s a known issue that sometimes the app will not recognize contacts if they are not found in their database.

Another thing to consider is to ensure that the numbers are saved in proper international format in your phone. To do that, make sure that a plus (+) sign precedes the full number like +14081234567 with 1 as the country code and 408 as the area code. You also want to make sure that there are no special calling codes in your saved contacts for this to work.

After checking everything, make sure that you press Refresh Favorites inside your WhatsApp app.

 

Problem #6: Samsung Galaxy S5 does not recognize contacts when using Car Mode app

Hi. I took you at your word that you like to help, and after hours of Googling, I can only find one mention of my problem with no one addressing it. Out of the blue, my S5 cannot recognize my contacts in car mode. I say, “call Jon.” And it says, “Jon not found in your contacts.” The pictures of the contacts are right there on the screen! If a call comes in, it takes it, and same with texts. It just can’t call anyone or text them without me touching the contact and sending that way. I have not updated anything that I know of.  I tried restarting, same problem. Have you even heard of this problem?

Thank you for your help. I use car mode constantly, and this is frustrating! I am about ready to just upgrade to the S6, though up until now I have been very happy with the S5. — Tina

 

Solution: Hi Tina. We tried to replicate the issue in one of our phones here and what you are trying to do works perfectly fine.  If you were able to do this before, the app may have received an update disabling or adding some features. Start by clearing the app’s cache and data. If that won’t work, go back to the app’s menu where you see the options to delete the app’s cache and data and tap on the Uninstall updates option.

 

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply contact us by email at [email protected] and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing the problem, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Sprint Galaxy S5 Problems After Lollipop Update & How To Fix Them [Part 3]

Samsung-Galaxy-S5-Problems-28

About a couple of days ago, Sprint rolled out another lollipop update for its Galaxy S5 to fix some bugs and issues encountered by its customers. So, if you are prompted to download the update, please take time to do so especially if you are currently bugged by an issue or two.

In this post, I addressed ten issues reported by our readers. While some of them can be fixed without the need of a new update, others are actually firmware-related. For those who emailed us, take time to browse this post to see if your concern was addressed and for our readers who may have just tuned in, you may send your questions to [email protected] but provide all necessary details about your phone and your problem. You may also post on our Facebook wall and/or Google+ page or follow us on Twitter (#RealTDG).

MUST VISIT: Samsung Galaxy S5 Troubleshooting

The following are the problems I addressed in this post:

  1. Sprint Galaxy S5 Shows “Unfortunately, Contacts has stopped” Error
  2. Sprint Galaxy S5 Can’t Connect To The Internet Via Wi-Fi
  3. Sprint Galaxy S5 Contacts, Battery, WiFi & Performance Issues
  4. Sprint Galaxy S5 Wi-Fi Turns On Automatically
  5. Sprint Galaxy S5 Lollipop Update Corrupted MicroSD Card
  6. Sprint Galaxy S5 Draining The Battery After Lollipop Update
  7. Ads Pop Up On Sprint Galaxy S5 After Lollipop Update
  8. Sprint Galaxy S5 Auto Answering Calls
  9. Apps Crashing After Lollipop Update on Sprint Galaxy S5
  10. Sprint Galaxy S5 Camera Won’t Focus

Sprint Galaxy S5 Shows “Unfortunately, Contacts has stopped” Error

Problem: Hi, last week I updated my Sprint Galaxy S5’s operating system and I don’t have a problem with my device. However, this week my S5’s contacts cannot be opened anymore. There’s a message always popping up on the screen saying “Unfortunately Contacts stopped working”. I already turned off and on the device but the message still keeps on showing on the screen. I’m a newbie in Android world and I’m hoping you can help me fix my issue. Thanks! — Ella

Problem 2: Hi. I have the Galaxy S5 and the new version of android and for some reason my contacts will stop working and my friends and family say that my phone goes straight to voicemail, and not recieve texts. How can I keep it from doing this again? Happy Connecting. Sent from my Sprint Samsung Galaxy S5. — Rick

Problem 3: Since I updated my galaxy s5 to lollipop, I’ve been getting an error message stating my contacts are no longer working. I’ve cleared the cached folders and the problem still persists. Please let me know what i can do to fix this.

Also, my bf and I both have s5 phones. He was trying to share music files to my phone and both phones had the nfc and s link activated but the files would but transfer. What were we missing to get the files shared between the two phones? Thank you, Traci.

Problem 4: I’m a Sprint S5 user. I’m having a contacts error pop up a couple of times a day with no actual errors. Any ideas on how to fix? Thanks for the info about corrupted pics. Those are the only problems I’ve had so far. Thanks in advance. — Dennis

Problem 5: After updating to lollipop, every time i get a call it switches into priority mode and silences all sound but media and ringer. Also about every hour I receive a notification saying “Unfortunately contacts have stopped working”. Please help! — Ryan

Troubleshooting: For this section alone, I addressed problems reported by five of our readers who emailed us. This problem is common, in fact, it also happens to Verizon and AT&T variant. There are actually three ways to address this problem:

  1. Clear the cache and data of the Contacts app.
  2. Disable Contacts sync while the phone is still optimizing some apps.
  3. Clear the cache and data of Google+, uninstall it and the download and install a fresh copy from Play Store.

These procedures were reportedly effective in fixing this problem but there’s no guarantee. So, if all else fails, master reset is your last resort.

Sprint Galaxy S5 Can’t Connect To The Internet Via Wi-Fi

Problem: Hello, in the last two days my phone will not load web pages, facebook, or ifunny while I am connected to my wifi. When I turn my wifi off, they load fine. Do you have any suggestions to why? — Shannon

Troubleshooting: Hello, Shannon. First of all, verify that your Wi-Fi network doesn’t a problem. Use other devices to connect to the internet through WiFi. If you can browse the web, load Facebook, download apps and whatnot, then at least, we know it’s not your network but your S5. In this case, try to “forget” your WiFi network in your phone and reboot it. After that, let it scan, detect and reconnect to your network to see if the problem was fixed. If it remained after that, verify that your phone can connect to the internet through other WiFi hotspots because if not, then there’s a possibility that it’s a hardware issue or a serious firmware problem. One way to determine which is which is to perform hard reset.

Sprint Galaxy S5 Contacts, Battery, WiFi & Performance Issues

Problems: Hi, I am contacted in regard to the recent update. My phone hasn’t worked good since. I get error messages all day. Contacts unfortunately stopped, battery life is awful, running slowly, wifi disconnect. I hope there’s a new update to fix these issues very soon because I didn’t spend $600 on this phone for this to happen nor switch from an iphone for it as well. — Katie

Troubleshooting: Hi Katie! Apparently, the recent update messed up your phone and that’s actually a lot of problems for a premium smartphone like the S5. You can go all day clearing caches and data of the Contacts app and related services, finding which apps are draining the battery faster and causing the slow performance, or keep toggling the WiFi slider on and off in hopes that it will stay connected without guaranteed solution. That’s a waste of time. So I just you jump immediately to the ultimate solution–factory reset!

Sprint Galaxy S5 Wi-Fi Turns On Automatically

Problem: Hello, I have the Sprint galaxy s5 and even though I have the wifi turned off it still turns back on by itself. I have everything turned off in settings. It started doing this once I updated to kit kat version 4.4.4 and now it still does this with 5.0 lollipop. Also, when I turn my screen off and I look at my phone later on the phone turns my data off, then after having the phone on for a few seconds my data turns back on. Why is this happening? My phone worked fine until kit kat version 4.4.4. If you have any insight that would be great! — Austin

Troubleshooting: Hey Austin! There is this service embedded in your phone’s firmware called Connections Optimizer and it’s responsible why the Wi-Fi automatically turns on. Just follow these steps and you’ll be fine:

  1. Go to Settings.
  2. Touch Mobile networks.
  3. Touch Connections optimizer.
  4. Uncheck Auto select best network.
  5. Or, turn off Connections optimizer itself.

Sprint Galaxy S5 Lollipop Update Corrupted MicroSD Card

Problem: Hi, my sprint Galaxy S5 (SM-G900P) just updated to Android 5.0 and during it there were some errors. The SD card was reading fine before the update but now will not read. I reformatted it on my computer and still nothing. I used my old galaxy S3 and reformatted using that and still nothing.

I also took another memory card and tried that and it doesn’t read. It just keeps saying “Preparing SD card, Checking for errors.”

Do you know what I can do to fix this? The phone will not let me format the card while it’s inserted because it will not read it. Thank you, John.

Related Question: Hello. My phone keeps telling me that I don’t have a SD card but I do. How can I fix this? Best, Carrie.

Troubleshooting: Hey, John. It sure is not the first time I heard of a microSD card being corrupted or damaged after an update. I also encountered a problem wherein the phone could no longer read any of the microSD card mounted on it. So, yes, these things happen and in your case, the recent update might just be the culprit. Based on your description, though, it seems like the problem isn’t with the card but with the phone, specifically the firmware.

Try to boot the phone in safe mode to temporarily disable all third-party apps and service and then let it read your microSD card once again to see if it can. If not, I suggest you reset the phone to factory defaults. If the phone can’t read the card after the reset, you better bring the phone to Sprint store and have their techs re-flash or reinstall the firmware. That will take care of the problem, although it would be a hassle on your end.

Sprint Galaxy S5 Draining The Battery After Lollipop Update

Problem: I upgraded to lollipop 4 days ago, Sprint, Samsung Galaxy s5. Right away my phone was performing slow and began to overheat. This would also drain the battery very quickly. It was hell. Finally removed the SD card and it solved the problem, but I’m not sure if it’s an issue with the card itself or an app that was on the card. Obviously I want access to my card. Any help is greatly appreciated. — Thanasi

Troubleshooting: Hello Thanasi. One of the reason why the phone overheats is when it keeps on trying to access the microSD card but can’t read from it. That is why, the problem was fixed when you removed the microSD card. I believe your microSD card has been corrupted during the update but please do check on that because it’s been so common. There were even cases wherein microSD cards were damaged due to a firmware update but let’s just hope for the best.

Ads Pop Up On Sprint Galaxy S5 After Lollipop Update

Problem: Hello, since updating my phone to lollipop, when I wake my phone a little black and white droid guy shows up and an ad come on the phone full screen usually for a game like clash of clans. This is very annoying. How do I make it go away and stop doing this? I have already tried the “wipe cache partition” to no avail. Thanks, Rob.

Troubleshooting: Ads are often attached to apps, so one way to stop this is to find the app in which the ads that keep popping up are attached to and then uninstall it. You may go to the Application Manager and swipe to the left to display contents of the “Running” tab. Try to disable suspected apps first until you can find the culprit; that’s the time you can uninstall it.

Sprint Galaxy S5 Auto Answering Calls

Problem: Hi, I have a White Samsung S5, Sprint carrier. I was wondering why my phone every so often answers calls by itself. I have disabled voice answer, direct calls, waving hand over device. Anything that has to do with a gesture. Usually my phone is flat down somewhere and someone calls me and some how it will answer by itself, without it being touched or anything. I have factory reset my phone thinking it would not do that issue again, but still same problem. Any suggestions that you can recommend me or is there a multifunction happening with my phone?

Troubleshooting: Many were actually complaining having the same problem as yours and while some said factory reset worked for them, others say doing so is just a temporary remedy and not a permanent fix as the problem returned shortly after the reset. It’s the problem with the phone and Sprint is willing to compromise just for the sake of its customers, so contact your service provider. There’s nothing we can do about that. And by the way, this issue has already been happening even before Kitkat and Lollipop so it’s not because of the recent update.

Apps Crashing After Lollipop Update on Sprint Galaxy S5

Problem: I have this annoying issue on my Sprint Galaxy S5 after I updated my device’s operating system 4 days ago. I noticed this certain issue the other day when some of my apps won’t open even when I already rebooted my phone several times. Until now I can’t fix the issue. Please help! – Tyler

Troubleshooting: Hi. Most often, only apps that were saved or moved in the microSD card are affected by this problem, it’s because the recent update may have corrupted the card so it can’t be read by the phone. The best thing to do is to remove the SD card from the device and let your computer or laptop read it. If you’re prompted straight up that the card needs to be reformatted, then it’s either the data were corrupted or the card is totally damaged. That said, there’s no way for us to recover your data and the only way to know if you can still use it or not is to reformat it using FAT32 format. If the phone can’t read from it after that, it’s time you bought a new SD card.

Sprint Galaxy S5 Camera Won’t Focus

Problem: Hello guys, just this week I updated my Sprint Galaxy S5’s software and I can say that the performance of my device is amazing. However, yesterday morning when I tried taking a picture my camera won’t focus and I don’t know what caused the issue. I rebooted the device several times but the issue was not fixed. I also turned off the device for two hours but when I turn it on the issue still happening. I’m hoping you can help me with my issue. Thank you in advance! – Jen

Troubleshooting: If the problem is just the focus and the phone can still snap pictures, then just clean the lens with a dry, soft cloth. Obscured lens will cause this problem. You may also try to clear both the cache and data of the Camera. Based on your description, I think the problem isn’t serious at all.

Full Master Reset

This procedure will delete all data saved in your phone’s internal storage and may corrupt your microSD card. So, prior to the reset, make a backup of your important data and physically unmount your microSD card.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Summing it up

There you go! While we specifically mentioned Sprint in this post, it doesn’t mean the troubleshooting procedures or solutions we presented here won’t work with other variant of Galaxy S5. They will as long as the problem is not Sprint-specific. If you have questions, problems or suggestions, feel free to email us at [email protected]. And that concludes the 3rd part of our Sprint Galaxy S5 Troubleshooting series.

Samsung Galaxy S3 Hangs and Google Play Errors Appear

Galaxy S3 problems

This Samsung Galaxy S3 article will tackle the issues related to the error messages that say, “Unfortunately, the process com.google.gapps has stopped” and “Unfortunately, Google Play store has stopped working”.

#1 Solution

According to Techradar, the Android operating system of the Galaxy S3 provides different options for every installed app that its user can customize to cater his/her preferences. However, it can be a good thing and a bad thing at the same time. This is because this might produce errors in your phone if some important configurations or notifications for crucial apps have been changed.

Here is how to give it an overall reset so your apps will go back to their global settings:

  1. Click Apps icon.
  2. Press the Menu button.
  3. Go to Settings.
  4. Proceed to Reset App Preferences and tap Reset Apps.

#2 Solution

If the error messages come after the Galaxy S3 freezes for a while, it is possible that it is also running too many apps in the background. So, try closing the apps that you are not using or clear its RAM in order to give your processor some breathing room. You can limit the apps running in the background as well to fix the issue.

#3 Solution

Try to determine if other apps are causing all the trouble. Disable any apps that you have installed before the problem happened and observe whether they are responsible for the errors or not. Alternately, you can enter into Safe Mode and keep it that way for a couple of hours to see if the problem will still occur there.

#4 Solution

If none of these will work, backup your data and perform a Factory Reset.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions, write to us at [email protected]. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via email or in the comment box below.